Buying a new mattress from Benson for Beds was a fantastic experience. From the minute we walked into the shop, late one October Saturday afternoon, we were made to feel like one of the fa... もっと見る
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... もっと見る
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We arrived at Bensons for Beds East Kilbride, and we were greeted by James, a salesperson there, who was very polite and knowledgeable and who guided us through the whole process of choosing the corre... もっと見る
企業が回答しました
Having never used Bensons previously, I was super impressed with your salesman James in your East Kilbride branch. Apart from being friendly, he was very knowledgeable and went out of his way to help... もっと見る
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企業情報
Bensons For Beds - East Kilbride657 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, 英国
- 1355222651
4.8
優良
358件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Thank you Bensons, thank you James.
Buying a new mattress from Benson for Beds was a fantastic experience. From the minute we walked into the shop, late one October Saturday afternoon, we were made to feel like one of the family by James of the East Kilbride (branch 657) shop.
Every detail that we wanted to know, and some that we didn’t know existed, was explained by James, whose knowledge and friendly approach made our decision way easier than had been the case earlier that afternoon in a competitor’s shop.
Furthermore, James and his colleague kept the shop open for around an hour after closing time, for us to make up our minds and get the mattress that was for us.
The mattress (150cm MATT IGEL NT 40001 PSHTOP CR medium white) was delivered as per our requirements, and we were kept fully informed in the lead up to, and on the day of the delivery. Bensons' delivery guys couldn’t have been more helpful, and most importantly the mattresses is as amazingly comfortable, as it was in the shop that afternoon.
We couldn’t recommend Bensons for Beds highly enough.
Thanks again James,
David and Linda
2026年10月13日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Great choices and a super sales person…
Great choices and a super sales person made our time in store a great experience
2026年10月9日
自発的なレビュー
Bensons For Beds - East Kilbride657 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our selection and had a great experience with our sales team. We look forward to welcoming you back soon for more fantastic choices!
Bensons For Beds - East Kilbride657 からの回答
Thank you for your feedback! 😊 We're thrilled to hear that you received excellent service. Providing a great experience for our customers is what we strive for, so it's wonderful to know we got it right.
We hope you enjoy your new purchase and thank you for choosing Bensons! ⭐
Bensons For Beds - East Kilbride657 からの回答
Hi Aileen,
I'm glad to hear you found the experience in store a positive one and thank you for taking the time to feedback about your time in store.
Thanks,
Darren
Great and professional staff
From start to completed delivery everything went smoothly and clearly communicated. Darren in the store was very helpful and patient - a pleasure to deal with. Would definitely recommend this company.
2026年9月25日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your wonderful review! We're thrilled to hear that your experience was smooth and that Darren provided excellent service. Your recommendation means a lot to us. We look forward to serving you again in the future!
From the helpful assistant in the shop…
From the helpful assistant in the shop to the delivery & install team everything went smoothly & as planned. Loving the bed & super comfy mattress! 👌
2026年9月25日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience from start to finish and that you're loving your new bed and mattress. Your satisfaction is our top priority, and we appreciate your support!
Staff very helpful and informative
2026年9月22日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact during your visit. Our team is dedicated to providing excellent service and sharing their knowledge. We look forward to welcoming you back soon!
The instructions for the wardrobe were…
The instructions for the wardrobe were in French
Also the instructions were basic no direction on what fitted where
It would be benificial to English speaking clients if the booklet was in English
2026年9月17日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your feedback! We appreciate your input and understand the importance of clear instructions. We are working on providing an English version of the booklet to enhance the experience for all our customers. Your satisfaction is our priority!
Great service from the store right…
Great service from the store right through to delivery. This is the second bed we have purchased from Bensons and wouldn't go anywhere else and we always recommend to family amd friends
2026年9月19日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service and delivery. It's fantastic to know that you chose us again for your bed purchase. Your recommendations mean the world to us. We look forward to serving you and your loved ones in the future!
Great quality mattress
Easy to order online. Kept informed. Delivery employees very helpful and polite. Mattress excellent quality.
2026年9月13日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your fantastic feedback! We're so pleased to hear that your online ordering experience was easy and that you were kept well-informed. It's wonderful to know our delivery team was helpful and polite, and that you are enjoying the excellent quality of your new mattress.
Team Bensons
Purchased a new tempur mattress &…
Purchased a new tempur mattress & pillows & everything was very smooth, from buying in store to delivery. Kept well informed & delivery was exactly as advised. A rare find these days.✅
2026年9月9日
自発的なレビュー
Bensons For Beds - East Kilbride657 からの回答
Hello,
Thank you for the wonderful review! We're thrilled that everything went smoothly, from choosing your Tempur mattress and pillows in store to the delivery. Keeping our customers informed every step of the way is so important to us, so it's fantastic to hear we got it right. Enjoy your new sleep setup, and thanks for calling us a rare find! This means the world,
Megan | Customer Care Specialist💖
Excellent service
The staff in store was very helpful, explained the difference between the frames available and checked delivery times, ordering our product was easy and the up to date delivery messages are very helpful including the 2 hour slot (other companies can give just a whole day)
2026年9月2日
Bensons For Beds - East Kilbride657 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with helpful information and made your ordering experience smooth. We strive to keep our customers informed with timely updates. We appreciate your support and look forward to serving you again!
James was friendly and knowledgeable in…
James was friendly and knowledgeable in pointing me and my wife in the right direction thanks. Very happy with our choice.
2026年8月21日
Bensons For Beds - East Kilbride657 からの回答
Thank you for choosing our business William- we are thrilled to hear that James provided excellent service and helped you make the right choice. We appreciate your support and hope to see you again soon,
Megan at Customer Care
Great Customer Service
James was an amazing salesman that help us understand our requirements and not once tried to “pressure” us in taking a specific brand or making us believe this is what we needed. he provided us with insight and specific benefits of each mattress to make it easy for us to make our decision.
2026年8月20日
Bensons For Beds - East Kilbride657 からの回答
Thank you for taking the time to share your experience David, we are thrilled to hear that James exceeded your expectations and provided valuable insights to help you make the right decision. Our team prides ourselves on not pressuring customers and ensuring they find the perfect mattress. Come back and see us anytime,
Megan | Customer Care Specialist
There was an error made in our…
There was an error made in our delivery, however the customer service given to rectify the mistake was first class. In any company things can sometimes go wrong, the measure of a business is in how well they respond and Bensons were excellent.
2026年8月16日
Bensons For Beds - East Kilbride657 からの回答
We truly appreciate your understanding and your kind words. We're so pleased that our customer service team was able to effectively resolve the delivery issue. It means a lot to us that you recognize our commitment to making things right.
Team Bensons
Excellent
All round a great experience helpful and informative staff. Would highly recommend
2026年8月16日
Bensons For Beds - East Kilbride657 からの回答
We're so pleased to hear you had a great experience and found our staff helpful and informative. Thank you for your high recommendation!
Team Bensons
mattress protector - Not too hot not too cold
I asked for a mattress protector that would prevent heat buildup on a memory foam mattress and was recommended the iGel Advance Perfect Partner Mattress Protector (Not too hot, not too cold, just right). I purchased the King Size version of this Perfect Partner Mattress Protecto and after one night I can assure you it DOES NOT WORK. I woke up this morning too hot!!
I feel like I have wasted £70 on a product that is not fit for the purpose I needed and asked for.
2026年8月17日
自発的なレビュー
Bensons For Beds - East Kilbride657 からの回答
Thank you for taking the time to leave your review. We are sorry to hear that the iGel Advance Perfect Partner Mattress Protector has not met your expectations. Whilst temperature and comfort can be a matter of personal preference and may vary from person to person, we understand your frustration that the product has not provided the benefits you were hoping for. We will ensure your feedback is shared.
Thank you for your time with leaving us this review,
Megan | Customer Care Specialist
Mattresses
James our salesman was very knowledgeable & a great help in choosing a new mattress. He explained in detail whatthe differences were between certain mattresses & the reasons for the price difference & what were the best mattresses depending on your sleeping position
2026年8月14日
Bensons For Beds - East Kilbride657 からの回答
We're so pleased to hear about your excellent experience! It's wonderful that our salesperson was knowledgeable and provided such detailed explanations to help you choose the perfect mattress for your needs. We truly appreciate your positive feedback.
Team Bensons
The customer service from James was…
The customer service from James was great. Good customer service is a rare thing these days. James informed me of all the details in a pleasant and helpful manner, there were no preassure sales and I was made to feel like a valued customer.
2026年8月13日
Bensons For Beds - East Kilbride657 からの回答
Hi Ms Bredin,
Thank you for your wonderful feedback! 😊 It sounds like James has mastered a skill that's becoming rarer than a full night's sleep... truly great customer service! 🌟
We're delighted to hear that he took the time to explain everything clearly, answered your questions in a pleasant and helpful way, and most importantly, made you feel like a valued customer without any sales pressure. That's exactly the experience we want every customer to have.
We'll be sure to pass your kind words on to James. Thank you for choosing us, and here's to many happy nights enjoying your new bed,
Megan | Customer Care Specialist🛏️
Helpful and Professional Services
Fast, Helpful and Professional Services, and I would definitely refer to my friends.
Cheers!
2026年8月10日
Bensons For Beds - East Kilbride657 からの回答
We're so pleased to hear that you found our services fast, helpful, and professional. We truly appreciate you recommending us to your friends!
Team Bensons
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