Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... もっと見る
企業が回答しました
所在地
所在地を変更Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... もっと見る
企業が回答しました
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered. Removal of old bed and assembly of new bed done very smoothly. My initi... もっと見る
企業が回答しました
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Edinburgh Straiton について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, 英国
4.8
優良
109件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gabriel
Gabriel, the sales assistant was 100% helpful, friendly, knowledgeable and he tailored our visit to a couple who clearly don't enjoy shopping. The experience was manageable and we went through each stage with ease. The beds were varied and the assessment was thorough.
2026年5月25日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear our sales assistant made your visit manageable and enjoyable, especially since you don't enjoy shopping. It's great that the assessment was thorough.
Team Bensons
Stephen and Peter in your Edinburgh…
Stephen and Peter in your Edinburgh showroom were very helpful, explained about all the different mattresses, bases and the headboards that they have and gave us plenty of time to choose what we wanted they didn't rush us. Excellent experience. Delivery came on time and they telephoned to let me know what time they would arrive, they took all my bed etc upstairs carefully and put them in the bedroom for me and told me all about the instructions for putting the bed together. Both the delivery guys were really cheerful and polite and very professional. I couldn't fault any part from start to finish would highly recommend Benson's to family and friends as you provide a first class service.
2026年5月21日
Bensons For Beds - Edinburgh Straiton からの回答
We appreciate you sharing your wonderful experience! We're delighted to hear that our showroom staff provided helpful explanations and ample time for your selection. It's great to know our delivery team was punctual, cheerful, and professional, ensuring a smooth setup. We truly value your recommendation and are so glad we could provide a first-class service.
Team Bensons - Jess
Was recommended to go to Benson’s by my…
Was recommended to go to Benson’s by my son who had purchased a bed there several months beforehand and we were not disappointed. The staff member Stephen was extremely attentive and gave us plenty of time to consider options, and some really helpful advice when required. All in all a great experience.
2026年5月17日
Bensons For Beds - Edinburgh Straiton からの回答
We are so pleased to hear about your great experience! It's wonderful that our team member was attentive and provided helpful advice. Thank you for your kind words and recommendation.
Team Bensons - Jess
Highly recommend this company.
Have bought on two previous occasions over the years, from Benson. Recently purchased new mattress (not required in relation to previous puchases). Excellent service from sales representative, Hannah.
Delivery date was met, updates regarding delivery were received and on the day, a call to let us know delivery would be within the hour. Delivery received 15 mins before earliest delivery time quoted (12.43-14.43)! Delivery guys polite and efficient.
2026年4月22日
Bensons For Beds - Edinburgh Straiton からの回答
We appreciate your continued loyalty and wonderful feedback! It's great to hear about the excellent service you received from our sales representative and that your delivery was so efficient. We're pleased everything went smoothly.
Team Bensons - Jess
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your review!
Team Bensons - Jess
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your review
Team Bensons - Jess
First class experience from start to finish
Communication was excellent from start to finish. Updates happened as promised. Delivery guys were first class.
2026年5月9日
Bensons For Beds - Edinburgh Straiton からの回答
That’s great to hear! 😊 Excellent communication and a first-class delivery team—thanks so much for sharing✨
Great in-store service
Great in-store service, with the shop displaying a wide choice of mattresses and pillows to suit all budgets.
Hannah was brilliant in store - very helpful and patient.
On the day delivery went very smoothly - we were contacted prior to delivery with a two hour window, then a call the day before and a text and phone call with exact timing on the actual day. Delivery men were polite and efficient.
Our new mattress and pillows are great - cannot fault them!
2026年5月9日
Bensons For Beds - Edinburgh Straiton からの回答
We appreciate your wonderful feedback! It's great to hear that you found a wide selection in our store and that our team member was so helpful. We're also pleased the delivery went smoothly and you're enjoying your new mattress and pillows.
Team Bensons
Excellent professional and friendly…
Excellent professional and friendly customer service from Hannah in Edinburgh store. I had an issue with my last mattress (my fault). Hannah helped fix the problem graciously and helped me choose a more suitable option. Highly recommend Bensons products and customer service.
2026年5月3日
Bensons For Beds - Edinburgh Straiton からの回答
We're so happy to hear about the excellent and friendly customer service you received in our Edinburgh store. It's great that the issue with your previous mattress was resolved so well, and that you found a more suitable option. Thank you for recommending our products and service!
Team Bensons
Brillant beds at bensons
Amazing experience, lots of choice, helpful honest advice from Hannah secured our purchase. Tried out the virtual matress for sleeping positions, offered a huge choice of pillows. Can't wait to get it delivered.
2026年4月27日
Bensons For Beds - Edinburgh Straiton からの回答
Thanks for the amazing feedback! 😊 We’re so glad Hannah’s honest advice (and the virtual mattress tester!) helped seal the deal — it’s great fun, isn’t it? Delighted you found the perfect fit, right down to the pillows. We hope delivery day comes quickly… sweet dreams ahead! 🛏️✨
Purchasing of the mattress and bed…
Purchasing of the mattress and bed frame was made easy by the salesman who was helpful and knowledgeable.
Delivery was made timeously and the bed frame constructed quickly and efficiently by helpful operatives.
2026年4月22日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you! 😊 We’re glad our salesman made purchasing easy with helpful, knowledgeable advice, and that delivery and assembly were quick and efficient. Enjoy your new bed and mattress! 🛏️✨
Excellent experience from showroom…
Excellent experience from showroom through to completed delivery - delivery team were fantastic. Highly recommend. The product is also 10/10.
2026年4月23日
Bensons For Beds - Edinburgh Straiton からの回答
We appreciate your fantastic feedback! It's great to hear you had an excellent experience and that our delivery team impressed you. We're delighted you love the product!
Team Bensons
Received excellent friendly efficient…
Received excellent friendly efficient service from the showroom staff
2026年4月17日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your feedback. We’re delighted to hear that you received excellent, friendly, and efficient service from our showroom team. We really appreciate you taking the time to share your experience.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service
Friendly, helpful staff in shop, great choice of beds & mattresses, good post sale communication and excellent delivery service.
2026年4月17日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for the lovely review! We’re so pleased you enjoyed the in‑store help, great choice, and smooth delivery 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great service
Great service, not pushy at all, gave us all the information we needed to find the perfect bed. Would definitely recommend.
2026年4月15日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your lovely feedback! We’re really happy you enjoyed a relaxed, no‑pressure experience and felt well informed to choose the perfect bed — recommendations like this mean the world to us.
Thank you for your positive review - Lauryn at Customer Care 💜
From the assistant in the shop to…
From the assistant in the shop to delivery and assembly of bed the service has been excellent
2026年4月13日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your feedback! 😊 We’re delighted to hear the service was excellent from the in‑store team right through to delivery and assembly. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️✨
Polite and knowledgeable assistants.
Polite and knowledgeable assistants.Non pushy guidance .Easy access location, parking etc.
2026年4月10日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your lovely feedback! We’re delighted to hear our team were polite, knowledgeable, and gave helpful guidance without any pressure. It’s great to know the location and parking made your visit even easier too,
Megan | Customer Care Specialist
Bensons For Beds - Edinburgh Straiton からの回答
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
2026年3月26日
Bensons For Beds - Edinburgh Straiton からの回答
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
2026年3月23日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。