I would like to say a huge thank you to Peter at Bensons for Beds for making buying my first mattress such a great experience! He was incredibly friendly, helpful and knowledgeable, taking the time to... もっと見る
所在地
所在地を変更Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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First, we were impressed by the friendly and helpful staff when we shopped in the store. Hannah followed up our order very closely and kept us updated. The delivery date of the beds were sooner th... もっと見る
The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... もっと見る
企業が回答しました
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Edinburgh Straiton について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, 英国
4.8
優良
132件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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The assistant Hanna
The assistant Hanna, was knowledgeable, helpful, and extremly pleasant.
2026年8月29日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for the kind words about our assistant Hannah! We are so glad she was able to provide such knowledgeable and helpful service. We will be sure to pass along your positive feedback to her. It was our pleasure to have you as a customer! All the Best Team Straiton! :)
The service was very good and most…
The service was very good and most helpful and made the purchase very straightforward.
2026年8月30日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your comments, they are really appreciated.
Great experience
Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes his job and does it very well. His knowledge was very impressive too.
2026年8月26日
Bensons For Beds - Edinburgh Straiton からの回答
Hello Dariusz,
Thank you for your wonderful review! 😊 We're delighted to hear you had such a great experience while choosing your new mattress. We know how important a good night's sleep is, so it's fantastic that you were able to take your time and find the right option for your needs.
We're especially pleased to hear that Peter provided such professional and friendly service. His knowledge and passion for helping customers shines through, and we're sure he'll be thrilled to receive your kind feedback. 😊
Thank you for choosing Bensons for Beds. We hope your new mattress brings you many years of comfortable and restful sleep,
Megan | Customer Care Specialist🛏️
Knowledgeable and friendly Team
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Much appreciated.
2026年8月23日
自発的なレビュー
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for the fantastic review! We're thrilled to hear that our team at Edinburgh Straiton delivered knowledgeable and friendly service. Our goal is always to help customers make the best decisions for their needs - thanks for giving Stephen a shoutout for his great work. We truly appreciate your support! Have a fantastic day team straiton :)
Very good interactive staff and good…
Very good interactive staff and good product
2026年8月17日
自発的なレビュー
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your positive review! We are dedicated to providing excellent customer service and quality products. We're so glad to hear you had a great experience with our team. We appreciate your business! Have a wonderful day Team straiton 🙂
We knew what we wanted and the…
We knew what we wanted and the salesgirl was really helpful
2026年8月5日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for sharing your positive experience! We strive to provide exceptional assistance to all our customers and we're glad you found what you were looking for. Have a wonderful day! Team Straiton :)
Everything went to plan
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered.
Removal of old bed and assembly of new bed done very smoothly.
My initial visit to Bensons at Straiton in June was with an excellent very helpful assistant.
2026年7月30日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear that everything went to plan with your delivery and that you were kept well informed! It's wonderful that the removal of your old bed and the assembly of your new one were done smoothly. We're also delighted that your initial visit to our Straiton store was with an excellent and very helpful assistant.
Team Bensons
Wonderful service from the shop to the…
Wonderful service from the shop to the delivery with decent staff with good product knowledge.
Delivery updates were accurate and on time so I could organise and plan my day.
Thank you for a great retail and delivery experience.
2026年7月30日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from our knowledgeable staff, both in-store and during delivery. It's fantastic to know that our delivery updates helped you plan your day effectively. We truly appreciate you sharing your positive experience!
Team Bensons
Great Price
The salesperson was helpful and friendly. We received many updates on our order after it was placed including a call from the delivery men before they arrived. It was a good deal and I am pleased with the purchase.
2026年7月20日
Bensons For Beds - Edinburgh Straiton からの回答
Thank you for your wonderful feedback! We're delighted to hear that you found our salesperson helpful and friendly, and that you appreciated the regular updates and delivery communication. It's great to know you are pleased with your purchase and felt you received a good deal. Enjoy your new order, and thank you for choosing us! 😊
Great service friendly and helpful staff
Very helpful staff polite and supportive experience throughout their interaction with us.
2026年7月24日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear that our staff were very helpful, polite, and supportive throughout your interaction with us. Thank you for your wonderful feedback!
Great service from the salesman in the…
Great service from the salesman in the shop, advised on best kind of mattress, very professional. Delivery on time, very good service, no complaints.
2026年7月24日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear about the great service you received from our salesperson, who professionally advised you on the best mattress. It's wonderful that your delivery was on time and that you have no complaints!
Very helpful and yet gave us space to…
Very helpful and yet gave us space to try the mattresses we wanted to look at.Good choices and reasonable costs.
2026年7月18日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear that our team was helpful and gave you space to try the mattresses. It's wonderful that you found good choices and reasonable costs!
Thank you for your positive review - Lauryn at Customer Care
Staff sre very helpful and friendly and…
Staff sre very helpful and friendly and they made you feal very welcome
2026年7月20日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased you found our staff helpful and friendly, and that they made you feel very welcome. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
Outstanding Customer Service from Stephen and the Team at Benson for Beds Straiton
We recently visited the Benson for Beds store at Straiton Retail Park in Edinburgh and had an excellent experience from start to finish.
We were helped by Stephen, who struck the perfect balance between being knowledgeable and helpful without being pushy. In fact, we'd visited a number of mattress retailers during our search, and some of the more aggressive sales approaches elsewhere actually put us off purchasing. Stephen was different. He took the time to explain the different mattress options, helped us understand what would suit our needs and budget, and then gave us the space to look around and make our own decision without hovering over us.
What we particularly appreciated was that he focused on helping us find the right mattress first, rather than immediately trying to upsell additional products. That made the whole experience feel much more genuine and customer-focused.
We had narrowed our choice down to Benson for Beds and Dreams, but the service we received from Stephen ultimately brought us back to Benson for Beds later that same day, where we purchased our new mattress along with memory foam pillows.
The service didn't stop once we had placed the order. The delivery timeframe was excellent, with only around a week's wait, and we received regular updates throughout the process. We were even given a delivery timeslot several days in advance, which made it easy to plan around.
The delivery team were fantastic as well. They arrived early, delivered everything directly to the room of our choice, and even removed all the plastic packaging afterwards, meaning there was no mess or waste left behind. They were efficient, professional, and courteous throughout.
A huge thank you to Stephen and the wider Benson for Beds team for making what can often be a stressful purchase such a straightforward and positive experience.
We wouldn't hesitate to recommend the store to others.
2026年7月7日
Bensons For Beds - Edinburgh Straiton からの回答
We are so pleased to hear about your excellent experience at our Straiton Retail Park store. It is wonderful to know that our team provided knowledgeable and helpful service without being pushy, allowing you to make an informed decision at your own pace. We are especially glad that our focus on finding the right mattress for your needs, rather than immediate upselling, resonated with you.
Your feedback regarding the smooth delivery process, from regular updates to the efficient and professional delivery team, is greatly appreciated. We strive to make every aspect of your purchase straightforward and positive, and it is rewarding to know we achieved this for you. Thank you for recommending us; we truly value your kind words.
Excellent service both in store and on…
Excellent service both in store and on delivery. While in store we felt like we had a fantastic experience getting help choosing the correct bed.
2026年7月12日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased you had such a fantastic experience both in-store and with your delivery. It's wonderful to hear you received great help choosing the correct bed.
Your store colleagues were particularly…
Your store colleagues were particularly helpful, particularly Stephen who fully explained the different types of mattresses available. Keeping us updated on delivery was also excellent. The delivery team were extremely efficient, cheery and helpful explaining how to turn and set the mattresses
2026年7月4日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear about your excellent experience with our store colleagues, especially the detailed explanation of mattress types. It's wonderful that you were kept updated on delivery and that our delivery team was efficient, cheerful, and helpful.
Bensons For Beds - Edinburgh Straiton からの回答
We appreciate you sharing the specific branch location with us. We are always working to improve our services.
Team Bensons
No problems whatever
No problems whatever, they kept me well informed about status of order and delivery went like clockwork
2026年6月20日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased we kept you well informed and your delivery went smoothly. Thank you for your feedback!
Team Bensons
Very knowledgable sales assistant and…
Very knowledgable sales assistant and good range of beds and mattresses.
2026年6月7日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased you found our sales assistant knowledgeable and our selection good.
Team Bensons
Great Service!
I have dealt with Peter (the Manager) previously when I bought my bed and the service was top notch, friendly, knowledgeable and professional. I needed to get a mattress for my second bedroom and didn’t hesitate to go back. Peter was understandably busy but came over to say hello and see how he could help. He then had one of his colleagues help me, Hannah, and she was also brilliant. Like Peter, friendly, knowledgeable and professional. Once again it was a delight getting a mattress from them knowing we Gow the right one.
Thank you for your time and assistance.
2026年6月4日
Bensons For Beds - Edinburgh Straiton からの回答
We're so pleased to hear about your continued positive experiences with us! It's wonderful that our team provided such friendly, knowledgeable, and professional assistance. Thank you for highlighting the excellent service you received.
Team Bensons
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