Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... もっと見る
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Edinburgh663 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, 英国
- 1314402029
4.9
優良
286件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer Service
I was looking to buy a new bed for myself and my partner.
We were shown around by Stephen, he was a great balance of attentiveness while also allowing us to test the mattresses in peace. He was very knowledgable and helped us pick out a mattress and a bed frame.
He also showed us the firmness guide and helped us to find our ideal firmness for a mattress.
We were also helped by Hannah who was also very helpful and friendly during the purchasing process.
2026年1月6日
Bensons For Beds - Edinburgh663 からの回答
Thank you for sharing your experience Mr S! We’re delighted to hear that Stephen provided the perfect balance of attentiveness and space, helping you find the ideal mattress and bed frame. It’s great that the firmness guide was useful too! We’re also pleased Hannah made the purchasing process smooth and friendly. We hope you and your partner love your new bed!
Megan at Customer Care
Great professional salesman we looked…
Great professional salesman we looked and bought the bed and mattress within 25minutes
2026年1月1日
Bensons For Beds - Edinburgh663 からの回答
Thank you for your feedback Stevie! We’re thrilled to hear you had such a smooth experience and found the perfect bed and mattress so quickly. We’ll make sure your kind words reach the team,
Megan at Customer Care!
Tried and trusted
I went in knowing exactly what I was looking for. Hannah the girl who dealt with my purchase was new to the role and handled everything well.
2025年12月31日
Bensons For Beds - Edinburgh663 からの回答
We’re so pleased Hannah made your purchase smooth and professional – especially as she’s new to the role! Thank you for your positive review – Lauryn at Customer Care 💜
Peebles
customer service was from sales and delivery personnel has been ideal.
While email and msg contact is appreciated and vital there were many unnecessary sent to us.
2025年12月18日
Bensons For Beds - Edinburgh663 からの回答
We appreciate you sharing your feedback. We're glad to hear that our sales and delivery teams provided ideal service. We will review the message frequency to improve your experience,
Megan at Customer Care.
Nothing to improve
Nothing to improve. Everything arrived on time. We received a bed frames and a sofa bed. They ticked all the boxes
2025年10月8日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that your bed frame and sofa bed arrived on time and met your expectations. We appreciate you taking the time to share your positive experience with us!
Bensons For Beds - Edinburgh663 からの回答
We're glad you had a great experience with our salesman. Thank you for your positive feedback; we appreciate it a lot.
Thank you, Team Bensons - Jess
A pleasant experience
I couldn't fault them from my experience instore at both Straiton edinburgh(kev) and craigleith(hannah) to the day they delivered it. They were both helpful but not pushy and gave all details that I required without being forceful. They could answered all the questions in a nice manner. Would recommend Bensons. Bed delivered as advised and no hassel. Kept well informed .
2025年11月26日
Bensons For Beds - Edinburgh663 からの回答
Thank you for sharing your experience! We’re delighted to hear that Kev and Hannah provided helpful, knowledgeable service without any pressure, and that your delivery was smooth and hassle-free. It’s great to know you felt well-informed throughout the process. 💜 Thank you for your positive review Jude – Lauryn at Customer Care
I have already filled in a review
I have already filled in a review. But I will repeat by saying my experience with. Bensons was excellent in every way. (& my bed is very comfortable)
2025年12月6日
Bensons For Beds - Edinburgh663 からの回答
We truly appreciate you taking the time to share your experience again Mrs Bee! It’s wonderful to hear that everything went smoothly and that you’re enjoying your comfortable new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
From buying the bed
From buying the bed, to having it delivered, all staff were great .price was reasonable as well.
We would highly recommend buying a bed from bensons
2025年12月8日
Bensons For Beds - Edinburgh663 からの回答
We’re so pleased to hear everything went smoothly from purchase to delivery! Great service and fair pricing are what we strive for, and your recommendation means so much to us. Thank you for your positive review Mrs Bruton – Lauryn at Customer Care 💜
I found a bed elsewhere so l phoned to…
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed care kit, that we never took. I didn't mind the question, but when l said no we were never given one, there was not even an attempt to apologise for the miss judgement. I am disappointed
I would have never taken a kit, before the purchase.
2025年12月3日
Bensons For Beds - Edinburgh663 からの回答
Good morning Brenda, thank you for reaching out. I'm very sorry to hear about the confusion regarding the care kit that wasn't taken. I will feed this back to the relevant people to ensure this doesn't happen in the future. If you would like to contact us further you can on 0333 222 6800 - Regards - Stewart
Steven was very friendly and helpful
Steven was very friendly and helpful. He gave all the information we needed.
Very wide choice of mattresses and divans.
We left feeling happy with our choices.
2025年11月4日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that our team member was helpful and friendly Tom & Trisha! It's great you found a wide selection and left feeling happy with your choices. Thanks for your feedback,
Megan at Customer Care
Great sales team, no pressure
Tom the salesman was very informative and knowledgable it made chiding my bed easy!
2025年11月9日
Bensons For Beds - Edinburgh663 からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Overall great experience
I had a great experience in the straiton store. Peter was extremely helpful and managed to find the mattress that would suit me.
2025年11月7日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that you had a great experience at our store. We appreciate you mentioning the assistance you received in finding the right mattress. Thank you,
Megan at Customer Care
Staff where helpful with helping me…
Staff were helpful with helping me choose what bed to purchase.
Tom who assisted myself was extremely helpful and was very pleasant. Top score tom for great customer service.
2025年10月29日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that our staff was helpful in assisting you with your bed purchase. We appreciate that you found our team member to be pleasant and helpful. Thank you for your positive feedback,
Megan at Customer Care
Made an old man feel important
Over and above the call of sales personnel and for once it wasn't a big story getting a mattress and bed for OAP. Thank you
2025年10月30日
Bensons For Beds - Edinburgh663 からの回答
We are so happy to hear that our sales personnel exceeded your expectations and made the process easy for you. Thank you for your positive feedback,
Megan
Customer Care Team
Bensons For Beds - Edinburgh663 からの回答
Thank you for your feedback! We're glad to hear you received thorough and attentive service.
Take care,
Megan at Customer Care
The salesman was very open and honest.
The salesman was very open and honest.
He knew what we were looking for and showed us mattresses suitable for our age group.
There was no high pressure sales pitch.
2025年9月5日
Bensons For Beds - Edinburgh663 からの回答
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided open, honest, and helpful service without pressure.
Take care,
Megan at Customer Care
Really helpful staff who showed me to…
Really helpful staff who showed me to the correct areas of the store for the types and cost of mattresses I was looking for. In and out the store swiftly with a new mattress. Peter who I dealt with was really helpful and made it all very quick and easy
2025年8月27日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that our staff was helpful in guiding you to the right mattresses. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Helpful friendly service
2025年8月21日
Bensons For Beds - Edinburgh663 からの回答
Thank you for your kind words! We strive to provide exceptional service to all of our customers. We truly appreciate your support and look forward to helping you again in the future. #happycustomers #customerservice #grateful
Best night's sleep ever.
The two gentlemen who delivered my bed, were very proffesional, they asked where i wanted my bed, talked me through everything.
I have not had a very good sleep for a number of years, i had the best night sleep ever in my new bed with a new mattress that was designed for me using their new mattress machine, which advises staff where my pressure points were and wich mattress would suit me best. From choosing the bed to the mattress, the staff were excellent and nothing was too much trouble for them.
2025年8月22日
Bensons For Beds - Edinburgh663 からの回答
We're happy to hear that our delivery team was professional and helpful, and that you found the perfect mattress using our technology. We're glad you had such a positive experience with our staff and are now sleeping better. Thank you for your feedback, Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。