Paul was knowledgeable and helpful, gave us ample time to try the different options while pointing out simple contrasts along the way to help us narrow down the selections until we arrived at the best... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
From the minute we walked in to the showroom all the staff were brilliant. Never pushing you to make a decision they say hello and leave you to wander round then so helpful to helping you build your... もっと見る
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Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... もっと見る
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Great service by Stephen in Falkirk. He went the extra mile to ensure we had a best bed for our individual requirements. Stephen was friendly, professional and knowledgeable about all the beds on o... もっと見る
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企業情報
Bensons For Beds - Falkirk690 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, 英国
- 1324626500
4.9
優良
406件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experience from start to finish.
No issues at all.
When deciding what bed to buy in the shop, the staff were there to help - but didn’t give it the hard sell.
The lads who delivered were on time and cautious with moving the order into the house.
2026年2月22日
Bensons For Beds - Falkirk690 からの回答
Thank you for your feedback Michael! We’re really pleased to hear that everything went smoothly. Our team in‑store are always happy to help without any pressure, so it’s great to know you felt supported while choosing your bed. We’re also delighted that the delivery team arrived on time and took care when bringing everything into your home. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Bensons For Beds - Falkirk690 からの回答
We're glad you found it informative and pressure-free. Thank you for your positive feedback; we appreciate it!
Stewart - Team Bensons
Fantastic service
Fantastic service from your delivery team of James & Ryan. Very courteous and efficient.
2026年2月10日
自発的なレビュー
Bensons For Beds - Falkirk690 からの回答
We appreciate your positive feedback! We're so happy to hear you received fantastic service from our delivery team. It's great they were courteous and efficient.
- Jessica at Team Bensons
Bensons For Beds - Falkirk690 からの回答
We appreciate you sharing your positive feedback! We are so happy to hear you had an excellent and friendly experience with us.
Salesperson took time with us to ensure…
Salesperson took time with us to ensure we were able to make a well informed purchase decision.
Goods arrived as agreed.
Received regular updates regarding delivery, which was as promised
2026年1月30日
Bensons For Beds - Falkirk690 からの回答
Thank you for your lovely review! We’re delighted to hear that our salesperson took the time to help you make a well‑informed purchase. It’s great to know your goods arrived as agreed and that the delivery updates were clear and consistent throughout. We really appreciate you taking the time to share your experience,
- Megan at Customer Care💜
Paul (Falkirk store) gave us great…
Paul (Falkirk store) gave us great advice to help us choose our new mattress.
2026年1月27日
Bensons For Beds - Falkirk690 からの回答
We're happy to hear that you received excellent guidance in selecting your new mattress. We appreciate you sharing your positive experience with us,
Megan at Customer Care!
Great sales team
Great sales team, not pushy but very helpful. Delivery very well organised. This is the fifth time I have dealt with Bensons and I wouldn't go anywhere else
2026年1月23日
Bensons For Beds - Falkirk690 からの回答
We appreciate you sharing your positive experience! We're happy to hear that our sales team was helpful and not pushy, and that you were pleased with our organized delivery.
Paul was very knowledgeable and put us…
Paul was very knowledgeable and put us at ease
2026年1月15日
自発的なレビュー
Bensons For Beds - Falkirk690 からの回答
We appreciate your feedback and are so glad that you felt at ease with our knowledgeable team member!
New Bed
From the moment I went to store to the brilliant guys who delivered on the date/time my bed arrived i am overwhelmed with their customer care. Fantastic place to shop. Thanks guys.
2026年1月17日
Bensons For Beds - Falkirk690 からの回答
We're delighted to hear about the excellent customer care you received, from your store visit to the timely and brilliant delivery of your bed! Thank you for your feedback.
A really pleasant experience.
On visiting the showroom in Falkirk we were served by a very pleasant and knowledgable young man. There was a very good selection of beds on display and we were able to take our time before we made our purchase. Our bed was delivered on schedule by Vince and Anna a lovely couple who built the bed and then explained how the bed reclined etc. Upon completion they took all the packaging away with them. The following morning another two representatives from Bensons delivered the headboard, pillows and again they were polite and respective of our house. From start to finish my wife and I have been highly impressed by the high quality of service displayed by everyone associated to this company. I should add the bed itself is really comfortable and is helping my wife’s sore back. After a few nights she tried the mattress at different angles until she found one that suits best. The mattress selected was firm and this too is suiting us both. Money well spent.
2026年1月19日
Bensons For Beds - Falkirk690 からの回答
We're happy to hear about the positive experience you had in our showroom and with our delivery team. We appreciate your feedback regarding the service you received and are so glad that the bed is helping your wife's back. Thank you for your feedback.
Bensons For Beds - Falkirk690 からの回答
We appreciate your positive feedback! Thank you.
Very helpful though out or visit a very…
Very helpful though out or visit a very friendly overall a pleasant experience and would recommend
2026年1月14日
Bensons For Beds - Falkirk690 からの回答
Thank you so much for your lovely review! We’re really glad you found our team helpful and friendly throughout your visit — that’s exactly the experience we aim for. 😊
Delighted to hear it was a pleasant one, and we truly appreciate the recommendation!
Looking forward to seeing you again!
Megan at Customer Care
Great service from sales to delivery
I saw a divan base on the website and went into a branch to see the colour options in person. The salesman knew the location of the base I described immediately and showed me the colour options. I purchased there and then and was surprised at how quickly he could arrange for it to be delivered (much quicker than the estimate online). Everything was explained at the point of sale, with email confirmation of delivery date and options to change this, if required.
Further emails were sent when the delivery window was confirmed and the tracking link allowed me to follow the progress of the delivery team on the day. A phone call beforehand gave me their exact ETA and they arrived at the very start of the 2 hour delivery window, putting my products exactly where I wanted them. I was very impressed by the friendliness of the entire Benson’s team
2026年1月12日
自発的なレビュー
Bensons For Beds - Falkirk690 からの回答
Thank you so much for taking the time to share such a detailed review! 😊
We’re delighted to hear our team were able to help you find the exact divan base you’d seen online and that everything—from choosing the colour to arranging delivery—was quick, clear, and hassle‑free.
Your kind words about the friendliness of the entire Bensons team mean a lot — we’ll be sure to pass them on. Enjoy your new bed,
Megan at Customer Care
Excellent communications brilliant…
Excellent communications brilliant staff everything as arranged no issues whatsoever
2026年1月11日
Bensons For Beds - Falkirk690 からの回答
We’re so glad everything was spot on – excellent communication, brilliant staff, and a smooth process all the way! 💜 Thank you for your positive review - Lauryn at Customer Care
Shop staff are great
Shop staff are great and so helpful only bad thing I would say is the £49 for delivery
2026年1月7日
Bensons For Beds - Falkirk690 からの回答
We’re so glad to hear our shop staff were helpful and made your experience great! We appreciate your feedback on the delivery cost and will keep this in mind. Thank you for your positive review - Lauryn at Customer Care 💜
Salesman Jamie in the Falkirk branch…
Salesman Jamie in the Falkirk branch was a excellent salesperson, non pushy but put over his sales pitch very well left us to to discuss our thoughts before coming back to ask what we had decided. if only all sales persons where as thoughtful.
2026年1月5日
Bensons For Beds - Falkirk690 からの回答
We’re delighted to hear Jamie provided such thoughtful and professional service at our Falkirk branch, allowing you time to make your decision without pressure. Thank you for sharing your experience and for your positive review – Lauryn at Customer Care 💜
Very helpful salesman
Very helpful salesman, knew his job very well and cheerful. A pleasure to deal with.
2026年1月5日
Bensons For Beds - Falkirk690 からの回答
We're glad you had such a positive experience! It's great to hear that our salesman was helpful, knowledgeable, and cheerful. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing Service
Service was amazing and I really felt I was listened to. I was in awe of the bed that measured my pressure points to determine what type of mattress firmness I required to help with my sore back. And the pillow!!! Wow! I bought 2!!
2026年1月4日
自発的なレビュー
Bensons For Beds - Falkirk690 からの回答
Thank you for sharing your amazing experience Mrs Anderson! We’re thrilled to hear you felt listened to and enjoyed the pressure-point technology—it really does make a difference for comfort and support. And those pillows? Great choice! Wishing you many restful nights ahead,
Megan at Customer Care
Great service
Knew what I wanted before I went in. The sale person was so helpful and sorted my order out very quickly.
2025年12月29日
Bensons For Beds - Falkirk690 からの回答
We're happy to hear that our salesperson was so helpful and efficient in processing your order. Thank you for your positive review – Lauryn at Customer Care 💜
Neil was very helpful and thorough
Neil was very helpful and thorough. He welcomed us on arrival, and asked if we needed help. We explained what we were looking for, and Neil took us to the bed machine. He then took us around multiple beds, with great explanation. We hadn’t planned on buying a new mattress on that day, but were happy with the customer service and the product we found. The sale wasn’t pushy and we felt happy.
2025年12月30日
自発的なレビュー
Bensons For Beds - Falkirk690 からの回答
We're happy to hear that you found our team member helpful and thorough. We appreciate you mentioning the great explanation and that you were happy with the customer service and product. Thank you for your positive review – Lauryn at Customer Care 💜
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