Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... もっと見る
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I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... もっと見る
Very knowledgeable staff member Tina. Introduced herself and then left us to look around. We then found her to ask her some questions.
Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... もっと見る
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企業情報
Bensons For Beds - Farnborough648 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, 英国
- 1252549783
4.8
優良
566件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Excellent service
2026年3月7日
Bensons For Beds - Farnborough648 からの回答
We appreciate your wonderful feedback, thank you :)
Stewart - Team Bensons
Great overall experience.
The whole buying, delivery and assembly process with Bensons was extremely well handled. Gary and Warren who delivered and assembled the bed were exceptional.
2026年3月7日
Bensons For Beds - Farnborough648 からの回答
Woodfish,
We appreciate your fantastic feedback! It's great to know that the buying, delivery, and assembly process was well-managed. We'll pass your kind words to the delivery team.
Team Bensons
Superb customer service from the moment…
Superb customer service from the moment you entered the store
2026年3月3日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
MR DAVID SMITH,
We're happy to hear you received superb customer service from the moment you entered the store. We appreciate your feedback!
Team Bensons
The salesman recommended me top quality…
The salesman recommended me top quality products to suit my needs and he’s done a fantastic job. My back is not in pain anymore thanks to him. The delivery men also were efficient and quick. Did the job quicker than I had expected. I rate the whole experience wry highly. I will recommend to anyone who asks.
2026年3月5日
Bensons For Beds - Farnborough648 からの回答
Mr Rai,
We're happy to hear the salesman's recommendations suited your needs so well and relieved your back pain. It's great to know the delivery team was efficient and quick. We appreciate your high rating and recommendation!
Team Bensons
Great experience
Tina helped us in store - she was great, very knowledgable and helpful! The delivery team, John and Lewis were also great - friendly and professional. Great experience from start to end! I can't review the mattress as of yet because it was just delivered today.
2026年2月23日
Bensons For Beds - Farnborough648 からの回答
Thank you so much for your lovely review! We’re delighted to hear Tina took such great care of you in store and that you found her knowledgeable and helpful. It’s also wonderful to know John and Lewis provided friendly and professional service during delivery. We’re so pleased the whole experience was great from start to finish.
Megan at Customer Care
Customer service is first and foremost.
I have been going to Bensons for Beds for many years and their Customer Service is second to none. The staff are always helpful without being pushy, knowledgable about what they sell and always courteous.
The process of delivery is both efficient and seamless.
They inform the customer every step of the way. They provide an excellent tracking system of the delivery lorry and the driver rings when he is 30 minutes away.
What I like about Benson for beds is that they don't make you feel like just another order. Unlike most companies today, they still value their customers in providing an excellent service.
2026年2月27日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
Jane P,
We appreciate you sharing your long-term experience with us. It's great to hear that you've consistently found our customer service to be exceptional, with helpful, knowledgeable, and courteous staff. We're also glad you appreciate our efficient and seamless delivery process. Thank you for your positive feedback!
Team Bensons
Mandie and Rob were fantastic they even…
Mandie and Rob were fantastic they even liked my tea and coffee
2026年2月27日
Bensons For Beds - Farnborough648 からの回答
Really appreciate your feedback! Delighted Mandie and Rob took great care of you⭐
Hope to see you again in the future,
Megan at Customer Care
really good communication
really good communication, on time and u can track whereabouts on delivery day
2026年2月27日
Bensons For Beds - Farnborough648 からの回答
Thanks so much for your 5 star review Ann-Marie! Wonderful to know the updates, timing and tracking all worked perfectly on delivery day.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Amazing experience!
Naveed really looked after us well. Nothing was too much trouble and I felt that he genuinely had our best interests at heart. Thank you Naveed!
2026年2月25日
Bensons For Beds - Farnborough648 からの回答
Thank you for the lovely review! We’re so pleased to hear Naveed took such great care of you and went above and beyond. I’ll be sure to pass on your thanks — he’ll be thrilled!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Very pleased with the wardrobe
Very pleased with the wardrobe. Delivered in a timely manner by an excellent two man team.
2026年2月19日
Bensons For Beds - Farnborough648 からの回答
Thank you for your lovely review! 😊 We’re so pleased to hear you’re very happy with your wardrobe. It’s great to know it was delivered in a timely manner by our excellent two‑man team. We really appreciate your feedback,
Megan at Customer Care
Benson Farnborough
The person who helped us in store was very helpful and polite , made sure we had all we needed, gave us clear delivery times and instructions .
2026年2月21日
Bensons For Beds - Farnborough648 からの回答
We appreciate your positive feedback. We're happy to hear that the person who assisted you was helpful and polite and provided clear delivery information and instructions.
Stewart - Team Bensons
Extremely recommended
Extremely recommended . Very quick for delivery and good prices. So happy for the purchase.
Khatereh
2026年2月18日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
We appreciate you sharing your feedback! We're so happy to hear that you found our delivery quick, prices good, and are happy with your purchase.
Stewart - Team Bensons
Colleague was extremely helpful.
2026年2月16日
Bensons For Beds - Farnborough648 からの回答
We appreciate you sharing that our colleague was helpful! We are so happy you had a positive experience.
Stewart - Team Bensons
Excellent product & excellent service
Excellent product & excellent service. The sales team & delivery team were helpful & pleasant. Delivery was on time with several texts to inform of schedule.
2026年2月19日
Bensons For Beds - Farnborough648 からの回答
We appreciate your positive feedback! We're happy to hear that you received excellent service and enjoyed our product. It's great to know our teams were helpful and pleasant, and the delivery was on time.
Good customer service in store and at…
Good customer service in store and at point of delivery and assembly. Would definitely recommend.
2026年2月16日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
We appreciate your positive feedback! We're so happy to hear you received good customer service during delivery, assembly, and in-store. Thank you for recommending us!
5 Stars – Exceptional Service from Start to Finish
I recently purchased a double Ottoman bed from Bensons for Beds, and I couldn't be happier with the entire experience.
From the moment the van arrived, the delivery drivers were incredibly courteous and professional. They handled the heavy components with care and ensured they didn't scuff any walls or flooring while moving through the house.
The build itself was handled efficiently and with great attention to detail. It’s a relief to have the Ottoman mechanism working perfectly right out of the gate without having to tackle the assembly myself! The team was polite, tidy, and made sure I was happy with the placement before they left.
The quality of the bed is fantastic, but the top-tier service is what really stood out. I would definitely buy from Bensons for Beds again and highly recommend their delivery and assembly service to anyone looking for a stress-free upgrade.
2026年2月16日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
We're happy to hear that you had a wonderful experience with our delivery and assembly service. It's great to know that our team was courteous, professional, and efficient, and that you are pleased with the quality of your new Ottoman bed. Thank you for your positive feedback!
Very good delivery team
2026年2月10日
Bensons For Beds - Farnborough648 からの回答
We're so happy to hear that you had a very good experience with our delivery team. We appreciate you taking the time to leave us feedback.
Excellent customer service in store and…
Excellent customer service in store and Excellent service with the delivery
2026年2月13日
Bensons For Beds - Farnborough648 からの回答
We appreciate your positive feedback! We're delighted to hear you experienced excellent customer service in our store and with the delivery.
The shop staff were amazing
The shop staff were amazing, knowledge and extremely helpful with no pressure to buy.. the delivery driver did not call 30 mins before arriving at my address, and they were extremely offended as I asked them to lift my old mattress off and move it 3 paces away to lean on the wall. I love alone so couldn't lift it. They were in a rush, not, helpful or friendly, and barged through my home with a heavy mattress as quickly as they could. In fact the exact opposite to the shop staff.. not a pleasure to deal with
2026年2月13日
Bensons For Beds - Farnborough648 からの回答
We appreciate your feedback and are glad the shop staff were helpful. We're sorry the delivery experience did not meet expectations, especially regarding communication and assistance with the old mattress. We'll address this to improve our delivery service.
Our mattress arrived on the date …
Our mattress arrived on the date given, kept us updated on delivery time
2026年2月10日
自発的なレビュー
Bensons For Beds - Farnborough648 からの回答
We're happy to hear that our delivery service met your expectations by keeping you informed about your mattress arrival. Thanks for your feedback!
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