We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actuall... もっと見る
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I have recently bought another bed from Bensons for Beds. I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based o... もっと見る
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Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
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On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... もっと見る
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企業情報
Bensons For Beds - Guiseley273 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, 英国
- 1943876755
4.8
優良
319件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful,friendly staff
Very helpful,friendly staff, ….we had to exchange a mattress under the 40 day exchange arrangement. All handled efficiently.
2026年3月2日
Bensons For Beds - Guiseley273 からの回答
Thanks for the lovely review Mr & Mrs Tucker! We’re so glad to hear our team were helpful and friendly, and that your mattress exchange was handled smoothly. Really appreciate your feedback,
Megan at Customer Care🌟
Bensons For Beds - Guiseley273 からの回答
Thank you for the lovely feedback Mr Barber! We’re so pleased to hear our team were friendly, informative, and helpful. We really appreciate it,
Megan at Customer Care💜
Price was right and staff were very…
Price was right and staff were very helpful and polite.
2026年3月13日
Bensons For Beds - Guiseley273 からの回答
Thank you so much! ⭐
Great to hear the price was just right and that our team were helpful and polite — exactly what we aim for!
Sleep well,
Megan at Customer Care!💜
Knowledge without pushing the sales…
Knowledge without pushing the sales pitch. Delivered on time, always kept upto date about delivery times and dates. Delivery very quick with no fuss. Took away 2 old mattresses.
2026年3月9日
自発的なレビュー
Bensons For Beds - Guiseley273 からの回答
Thank you for the great feedback! We’re so pleased you found our team knowledgeable without any sales pressure. It’s wonderful to hear your delivery arrived on time, with clear updates throughout — and that everything was handled quickly and fuss‑free. Taking away your old mattresses is all part of making the experience easy. We really appreciate your review,
Megan at Customer Care💜
Very helpful staff
Very helpful staff, excellent!
Patient whilst we made up our minds.
Cannot fault them.
Angie was brilliant! 🤩
2026年3月12日
Bensons For Beds - Guiseley273 からの回答
Thank you so much for your fantastic review! I’m really pleased to hear our staff were so helpful and patient while you made your decision. It’s wonderful to know you couldn’t fault the service, and I’m especially glad to hear Angie was brilliant — she’ll be thrilled to receive your kind feedback! 🤩
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care
all done as arranged
2026年3月7日
Bensons For Beds - Guiseley273 からの回答
Thank you for your feedback! We’re glad everything was completed just as arranged. We really appreciate it,
Megan at Customer Care
Friendly, professional customer focussed service
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided what I needed - no pressure to go for expensive option. I left the store very happy with my experience. I just hope the reality of actually sleeping in my new bed lives up to expectations.
2026年3月3日
Bensons For Beds - Guiseley273 からの回答
Thank you so much for your lovely feedback! We're delighted to hear Olivia made you feel so welcome at our Guiseley store and quickly understood what you were looking for. It’s great to know the test bed helped you find the right mattress type and that you felt no pressure to choose a more expensive option. We’re really pleased you left the store happy with your experience, and we hope your new bed is everything you’re expecting for a great night’s sleep. – Megan at Customer Care
Great service
Knowledgeable staff, delivery was when expected and was in place extremely quickly
2026年2月26日
Bensons For Beds - Guiseley273 からの回答
Mr Wright,
We appreciate your feedback! We're so happy to hear that our staff was knowledgeable and your delivery was prompt and efficient.
Team Bensons
Very good service "10/10"
Very good service, both in shop and delivery.
Simple straight forward mattress purchase.
Mattress delivered accurately to the booked time slot. Delivery guys were great, very efficient. "10/10"
2026年2月26日
Bensons For Beds - Guiseley273 からの回答
Bob,
We really appreciate your positive feedback! It's great to hear that you received excellent service both in the shop and for delivery, and that the mattress purchase was simple. We're so glad the delivery team were efficient and on time.
Team Bensons
Really helpful and knowledgeable about…
Really helpful and knowledgeable about the mattresses which helped us make a decision.
2026年2月24日
Bensons For Beds - Guiseley273 からの回答
Thanks so much Hannah! We’re thrilled our mattress know‑how helped you find the perfect one. We hope to welcome you back soon! Megan at Customer Care🛏️
New Mattress
David was very thorough and walked us through the process very well indeed.
2026年2月22日
自発的なレビュー
Bensons For Beds - Guiseley273 からの回答
Really appreciate your feedback Mr Walton! Delighted that David took the time to walk you through everything clearly.
Until next time, take care,
Megan at Customer Care!
Girl in Guieseley store very helpful
Girl in Yeadon store very helpful.
Delivery guys were great.
2026年2月23日
Bensons For Beds - Guiseley273 からの回答
Thank you for your lovely review Mr Mullins! 😊 We’re so pleased to hear that the team in our Yeadon store were so helpful, and that the delivery guys were great too. Your feedback means a lot to us,
Megan at Customer Care
Spot on from start to finish
Spot on from start to finish. The in-store team were knowledgeable and not pushy, helped me choose the right mattress for me. The delivery team, Andy and Adam, were great, no nonsense, great advice.
2026年2月17日
Bensons For Beds - Guiseley273 からの回答
We're happy to hear that you had a spot-on experience from start to finish! It's great that our in-store team helped you choose the right mattress and that our delivery team provided great advice.
Stewart - Team Bensons
Give time to browse first
Too pushy sales person, recommending extra add on products when I made it clear just wanted a mattress. Also not keen on fact we felt "pounced on " as soon as we entered shop as 4 salespeople just waiting around a desk for customers.
2026年2月20日
Bensons For Beds - Guiseley273 からの回答
We appreciate you sharing your experience. We're sorry our sales approach and add-on recommendations made you uncomfortable. We'll address this with our team to improve our customer service. Thank you for your review - Lauryn at Customer Care
Liv at the sales team made the whole…
Liv at the sales team made the whole experience a pleasure
2025年12月29日
Bensons For Beds - Guiseley273 からの回答
We're happy to hear that our sales team made the whole experience a pleasure! We appreciate your positive feedback.
Knowledgable, friendly and helpful
We were getting a mattress for my elderly mother and the store were so helpful and friendly in helping us choose the right one.
2026年1月28日
Bensons For Beds - Guiseley273 からの回答
We're happy to hear that our store was helpful and friendly in assisting you find the right mattress for your mother. We appreciate you sharing your experience with us,
Megan at Customer Care
The assistant was very competent
The assistant was very competent, helpful and polite, there was no pressure to buy, and I would recommend Bensons.
2026年1月30日
Bensons For Beds - Guiseley273 からの回答
We appreciate your feedback and recommendation. We're happy to hear that you found the assistant competent, helpful, and polite with no pressure to buy. We have contacted you today to see if we can help with anything at all,
Megan at Customer Care
It was a great experience
It was a great experience, I would recommend bensons for beds to anyone from buying the bed at the Guiseley Leeds store, to the delivery people delivering the bed everybody nice and polite and excellent at their part of the job. I really love my bed.
2026年1月16日
自発的なレビュー
Bensons For Beds - Guiseley273 からの回答
Thank you so much for sharing this Susan! 😊 We’re delighted to hear you had such a great experience from the team at our Guiseley store all the way through to delivery. It’s wonderful to know everyone was polite, helpful, and made the process smooth — and we’re even happier that you love your new bed!
Sleep well,
Megan at Customer Care
I really had a good experience because…
I really had a good experience because of 2 delivery man who were handled the mattress carefully and explain for me about how care it . Thanks to Ryan and Karl for your help and advice.
2026年1月26日
自発的なレビュー
Bensons For Beds - Guiseley273 からの回答
We're glad you had a good experience with our delivery team! It's great to hear that they handled the mattress with care and offered helpful advice. Thank you for your positive feedback,
Megan at Customer Care
Excellent customer advice from a very…
Excellent customer advice from a very knowledgeable member of staff culminating inb a sale to fit our needs.
2026年1月22日
Bensons For Beds - Guiseley273 からの回答
We appreciate you sharing your experience! We're happy to hear that our staff's knowledge resulted in a sale that fit your needs. Thank you for the feedback.
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