Bozena at hamilton is the most wonderful team leader. Top customer service, so knowledgeable and welcoming. Great conversation and guidance about my new bed order. She is an asset to the company and c... もっと見る
企業が回答しました
所在地
所在地を変更Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Good choice of beds, good service from Bozena who looked after us. Got everything we wanted, she did a fine job up selling the products, but in a non-pushy way. We will use them again when replacing... もっと見る
企業が回答しました
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... もっと見る
I got a great bargain on slumberland king size mattress in the sale. The lady that helped me was very friendly and professional, no heavy sales tactics but very helpful.
企業が回答しました
企業情報
Bensons For Beds - Hamilton447 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, 英国
- 1698426483
4.9
優良
326件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extremely Risk Adverse Delivery Service resulting in undue stress and voiding or guarantee
The delivery team were extremely risk averse and very quickly decided they could t take the mattress upstairs unless I signed a disclaimer- the space deficit was minimal and ultimately the mattress was taken up very easily with minimal scrunching for a few seconds - however I had to sign a disclaimer voiding my guarantee - the drivers said “this is how we are trained up “ seems like a ploy to invalidate genuine guarantee - at no time was this potential issue (which actually wasn’t an issue ) mentioned prior to this
2026年4月23日
自発的なレビュー
Bensons For Beds - Hamilton447 からの回答
We’re very sorry to hear about your delivery experience and understand why this would be frustrating. This is not the level of service we aim to provide. We will feed this back.
Thank you for your patience
Purchase of king size bed.
Cameron was very helpful, knowledgeable and patient and made my purchase of a new bed less stressful than I had anticipated. He gave suggestions and options to guide my decision, which were much appreciated.
2026年4月19日
Bensons For Beds - Hamilton447 からの回答
Much appreciated! Knowledgeable, patient guidance and helpful suggestions are exactly what we aim for stars!
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Friendly service..
2026年4月11日
Bensons For Beds - Hamilton447 からの回答
Thank you for your feedback — we’re pleased to hear you felt you were treated well. We really appreciate you taking the time to share this with us.
Team Bensons
Staff were very helpful and…
Staff were very helpful and professional. They offered some very sound advise and were very patient, giving space to consider our options prior to purchasing.
2026年4月4日
Bensons For Beds - Hamilton447 からの回答
Thank you for your lovely feedback! We’re really pleased to hear our team were helpful, professional, and patient, and that you felt comfortable taking the time to consider your options. We’re glad we could offer sound advice and make your experience a positive one.
Thank you,
Megan | Customer Care Specialist💜
Bensons For Beds - Hamilton447 からの回答
Thank you for the great review Mrs Robertson — we’re glad our team could help.
- Megan | Customer Care Specialist✨
Everything from start to finish
Everything from start to finish ! Alan was a fantastic help when we were deciding what type of beds to buy
2026年4月4日
Bensons For Beds - Hamilton447 からの回答
We're happy to hear that you had a fantastic experience! It's great to know that you felt supported during the decision-making process. Thank you for your positive feedback.
Good customer service in the store.
Good customer service in the store.
Bed arrived on time with plenty of info about time etc . Delivery drivers good and very careful.
Mattress good quality very comfortable
2026年1月9日
Bensons For Beds - Hamilton447 からの回答
We're happy to hear about the good customer service you received in-store and that your bed arrived on time with helpful updates. It's great our delivery team was careful, and you find the mattress comfortable!
Went into the Hamilton store and…
Went into the Hamilton store and Cameron made bed shopping a little bit less boring. Came out with everything we wanted and needed. Big shoutout to Cameron!
2026年3月18日
Bensons For Beds - Hamilton447 からの回答
Thanks so much for popping into our Hamilton store! Cameron will be thrilled to hear he made bed shopping a bit more exciting. Enjoy your new order,
Megan | Customer Care Specialist
First Class Service
Having bought a mattress from Bensons last year with which we were very pleased we decided to make another purchase of the same mattress and a bed base .
The service by Bensons was first class: the in store staff during the purchase were very helpful and pleasant; the delivery was at the time stated, once again with helpful and pleasant staff.
A small issue~ nothing to do with Benson ~ was that the bed base had casters which moved on the wooden bedroom floor.
Not to be outdone, Alan at Bensons’ store at Hamilton where the purchase was made immediately came to my home with suitable replacement feet and the problem was solved.
He refused to accept anything for this service.
A first class firm
2026年3月26日
自発的なレビュー
Bensons For Beds - Hamilton447 からの回答
Thank you so much for sharing this wonderful review! 😊 We’re delighted you chose to return to us and that both your in‑store experience and delivery were first class. A special shout‑out to Alan — going out to your home with replacement feet and refusing anything in return truly shows his dedication to great service. We’re thrilled the issue was quickly resolved for you. Thank you again for your loyalty and kind words — we’re proud to have you as a customer,
Megan | Customer Care Specialist✨
Excellent customer service allowed…
Excellent customer service allowed plenty time for deciding helped with factual information when asked checking on product reviews easy and sales person put me at ease nothing was a hassle.
Thank you Cameron
Regards Lyn
2026年3月25日
Bensons For Beds - Hamilton447 からの回答
Thank you for leaving us 5 stars. We’re so glad to hear you received excellent customer service. It’s lovely that you were given plenty of time to decide, with clear, factual information whenever you needed it — and wonderful to know Cameron helped put you at ease. Nothing should ever feel like a hassle. We really appreciate your kind words,
Megan at Customer Care🌟
Great range of beds and expert…
Great range of beds and expert knowledge. Allan gave us a full explanation of all the products and even moved mattresses around so we could try them on different bases
2026年3月18日
Bensons For Beds - Hamilton447 からの回答
Thanks so much! We’re thrilled you loved our range — Allan’s mattress‑moving muscles are legendary 😄🛏️ Glad we could help you find the perfect fit,
Megan at Customer Care💜
Very helpful sales person
2026年3月6日
Bensons For Beds - Hamilton447 からの回答
Thank you for your review! We’re really pleased to hear our sales person was very helpful. We appreciate your feedback,
Megan at Customer Care
Friendly staff and very knowledgeable…
Friendly staff and very knowledgeable would highly recommend
2026年3月7日
Bensons For Beds - Hamilton447 からの回答
Thank you for your lovely review! We’re so pleased to hear our staff were friendly and knowledgeable. We really appreciate your recommendation,
Megan at Customer Care
Your sales team explained all the…
Your sales team explained all the reasons how to choose the right mattress for out needs. The experience of buying & delivery was easy & all your staff where courteous & made us feel valued.
2026年3月9日
Bensons For Beds - Hamilton447 からの回答
Thank you for your wonderful review! We’re so pleased to hear that our sales team took the time to explain how to choose the right mattress for your needs. It’s great to know the whole experience — from buying through to delivery — was easy, and that all our staff were courteous and made you feel valued.
If there’s anything else we can help with, please feel free to get in touch,
Megan at Customer Care
Very helpful in store
2026年3月5日
Bensons For Beds - Hamilton447 からの回答
Thank you so much for your lovely feedback! We're really pleased to hear our in‑store team were very helpful. – Megan at Customer Care
Bed 3
This is the third bed bought from your company and we are very happy with them. Your staff have been friendly and very helpful as I expected.
2026年2月27日
Bensons For Beds - Hamilton447 からの回答
Bel,
We're very happy to hear that you're pleased with your beds and that our staff have been helpful. Thank you for your continued support; we appreciate it!
Team Bensons
Bensons For Beds - Hamilton447 からの回答
Laura beaton ,
We're happy to hear that our team provided you with such efficient service. Thank you for your positive feedback; we appreciate it!
Team Bensons
Great Service
I’ve went to Benson For Beds in Hamilton twice now and always a great and friendly service. Bozena was fab and gave great explanations to each mattress we tried and answered all our questions
2026年2月15日
Bensons For Beds - Hamilton447 からの回答
Really appreciate your feedback Maureen! Delighted you’ve had great service each time, and wonderful to hear Bozena gave clear explanations and helpful guidance.
We truly appreciate your feedback.
Megan at Customer Care⭐
First class service
First class service staff were very knowledgeable about the beds we looked at and purchased.
2026年2月24日
Bensons For Beds - Hamilton447 からの回答
Thank you for your wonderful review Alexander! 😊 We’re delighted to hear you received first‑class service and that our staff were so knowledgeable about the beds you viewed and purchased. Your feedback means a lot to us — enjoy your new bed,
Megan at Customer Care
I recently bought a bed and wardrobe
I recently bought a bed and wardrobe, from this store. I could not thank Allan more for all the help and advice he provided. He made the process so easy.
2026年2月24日
自発的なレビュー
Bensons For Beds - Hamilton447 からの回答
Thank you so much for your lovely review! 😊 We’re delighted to hear that Allan was able to support you with helpful advice and make the whole process of buying your new bed and wardrobe so easy. We’ll be sure to pass on your kind words — he’ll be thrilled! Enjoy your new furniture,
Megan at Customer Care
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