Very friendly and knowledgeable staff that allow you to wander around the shop trying as many beds as you like at your own leisure. All they do is ask you very quickly if you need any help or any furt... もっと見る
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From the moment we entered shop the salesman (Dev)asked if we needed any help.myself and my daughter where only into have a look at ottoman beds and salesman was really helpful showing us all the diff... もっと見る
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Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included... もっと見る
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First class customer service, no pressure to buy which is rare in sales and very welcomed. We weren’t sure which options to choose and salesman advised us on both choices. Salesman was knowledgeable a... もっと見る
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企業情報
Bensons For Beds - Kilmarnock655 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
7 Armour Street, KA1 3HT, Kilmarnock, Ayrshire, 英国
- 1563524958
4.8
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Excellent service and good prices.
Excellent service and good prices.
well worth as visit to your local store
2026年10月20日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! We're thrilled to hear you enjoyed our service and prices. We strive to provide the best experience for our customers, and your feedback motivates us to keep improving. We look forward to welcoming you back to our store soon!
Excellent customer service from…
Excellent customer service from Kristine in Kilmarnock store when purchasing & faultless delivery service.
2026年10月16日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Kristine and our delivery service. Our team works hard to ensure every customer is satisfied. We look forward to serving you again soon!
Fantastic service instore and brilliant…
Fantastic service instore and brilliant delivery team. Professional, courteous, caring and considerate, top marks Benson Beds
2026年10月9日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your wonderful feedback! We're thrilled to hear you had a fantastic experience with our in-store service and delivery team. Our goal is to provide professional and caring service, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again!
Great staff
2026年10月8日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. They work hard to provide excellent service, and your feedback means a lot to us. We look forward to welcoming you back soon!
It is a nice well put together bed and…
It is a nice well put together bed and mattress , easy to assemble with its headboard and it arrived on time. Mum liked it, so that's the main thing
2026年9月25日
Bensons For Beds - Kilmarnock655 からの回答
Thank you so much for your feedback! We are thrilled that your mum loves our bed and mattress. We take great pride in providing quality products that are easy to assemble and delivered on time. We appreciate your business and hope to serve you again in the future!
Benson beds
They tryed me on a bed that monitors the way you sleep and it will figure out the type of softness that you need it was brill the sales assistant was very good at explaining absolutely everything right down to the sprays you use on the mattress I have never experience that before so I will de be back I will certainly recommend Benson to all my friends and work colleagues
2026年9月20日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Wow, thank you so much for your amazing review! We're thrilled that you had such a positive experience with our sleep monitoring bed and our sales assistant. We can't wait to have you back and we appreciate your recommendations to your friends and colleagues. Sweet dreams! #BensonSleepSolutions
Ease of ordering from staff in store…
Ease of ordering from staff in store and communication when delivering
2026年9月14日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your positive review! Our staff takes pride in providing a seamless ordering process and clear communication during delivery. We appreciate your support and look forward to serving you again soon. #customerexperience #happycustomers
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff that allow you to wander around the shop trying as many beds as you like at your own leisure. All they do is ask you very quickly if you need any help or any further information please just ask. Prices are competitive and they have different quality of beds to fit everyone’s budget. And, they don’t just do beds, I didn’t know that they also wardrobes, bedside tables well almost everything you need in a bedroom.
2026年9月7日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! We strive to provide a welcoming and comfortable shopping experience for all of our customers. We are happy to hear that you enjoyed browsing our selection and that you were pleasantly surprised by our variety of bedroom furniture. Come back anytime and let our friendly staff assist you with any questions you may have. Sweet dreams!
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
Paul was terrific in advising and…
Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included in our sale. What is usually a daunting purchase that I sometimes delay was made easy, fun and informative.
2026年8月26日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
My Husband is a recovering transplant patient with an ICD and is also now in recovery from Skin Cancer and I am a Pensioner of 66 years. In June 2025 we bought what we thought was going to be our dream bed and mattress from Bensons and the staff, who were very nice, were informed it was very important that my husband sleeps well to aid recovery and we needed to be sure everything was guaranteed which we were assured was not an issue. HOWEVER, after a short period of time , we started to feel lumps and bumps forming on the mattress. Feeling it was too early to complain, We continued to turn the mattress per instructions provided but there was no improvement. Long story short, we paid £1649.99 for a mattress from Bensons Beds. In fact, Our total bill including bed frame etc was £2631.46. Barely one year from purchase Bensons for Beds Customer Services are refuting there is a flaw with the mattress. They sub contracted a technician to measure for settlement using a contraption that In our opinion, is not fit for purpose and we are now left with the prospect of having to obtain credit to buy another mattress which we don't know will meet the standard required but according to Bensons for Beds performance, we may again not have a leg to stand on when it comes to guarantees. So, I'm sure you will understand why at this moment in time We wouldn't advise ANYBODY to purchase anything from them as their guarantees are not worth the paper they are written on. We are awaiting the final response from Customer Services as per the Ombudsman's regulations at which point we will be taking this up further with them.
2026年8月19日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Hello,
Thank you for taking the time to leave such a detailed review. We are very sorry to read about the experience you and your husband have had, particularly given the important health considerations you described and the expectations you had when making such a significant purchase. Your feedback is important to us, and we can assure you that your comments will be passed on to the relevant teams for review.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and are sorry that your experience has left you feeling this way,
Megan | Customer Care Specialist
Staff very helpful and informative.
2026年8月16日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
Bensons For Beds - Kilmarnock655 からの回答
Thank you for the amazing review! Our staff takes pride in providing top-notch service, at a great price and our delivery service is always top class. We truly appreciate your business. #CustomerSatisfaction #TopNotchService
Great Company to deal with
The showroom had a good section of beds. The sales person was knowledgeable and gave us good advice without feeling pressurised to buy.
The delivery was on time and the men put the bed together for us with great care. I would highly recommend Bensons for Beds.
2026年8月12日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Thank you for taking the time to leave such a positive review! We're thrilled to hear that our showroom, salesperson, and delivery team met your expectations. At Bensons for Beds, we strive to make the bed shopping experience stress-free and enjoyable for our customers. Thanks again for your recommendation!
Kristine ( Kilmarnock store) who…
Kristine ( Kilmarnock store) who advised me was great, really helpful and friendly. Talked through all the options and helped me put together the best option for me. Would highly recommend.
2026年8月6日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for sharing your positive experience with Kristine at our Kilmarnock store! We're thrilled to hear that she provided excellent service and helped you find the best option for your needs. We truly appreciate your recommendation.
Good experience
Staff were very knowledgeable about the range of products and gave me ample time to have a wander and think on my choice.
2026年7月29日
Bensons For Beds - Kilmarnock655 からの回答
We're so pleased to hear that our team was knowledgeable about our product range and gave you ample time to browse and make your choice. Thank you for your wonderful feedback!
Team Bensons
Great service from the minute we walked in
Great service from the minute we walked into the showroom. Super helpful and not pushy at all. Delivery was super smooth and the bed is great.
2026年7月30日
自発的なレビュー
Bensons For Beds - Kilmarnock655 からの回答
Thank you so much for your kind words! We are thrilled that you had a positive experience in our showroom and are happy with your new bed. We always strive to provide exceptional service without any pressure. Enjoy your comfortable new bed!
Bensons For Beds - Kilmarnock655 からの回答
We are so pleased to hear that you received excellent service from everyone. Thank you for your positive feedback!
Team Bensons
Delivery service was fab great guys…
Delivery service was fab great guys built bed in no time great service
2026年7月27日
Bensons For Beds - Kilmarnock655 からの回答
We're so pleased to hear that our delivery service was fantastic and that our team built your bed in no time! Thank you for sharing your positive experience.
The salesman Paul was great at…
The salesman Paul was great at listening to exactly what we were looking for and went through all the costs of every item from delivery to extras in simple easy to understand terms
2026年7月19日
Bensons For Beds - Kilmarnock655 からの回答
Thank you for your fantastic feedback! We're delighted to hear that Paul took the time to listen to your needs and helped you find exactly what you were looking for. It's great to know that he explained all the costs, including delivery and extras, in a clear and easy-to-understand way. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your purchase! 😊
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