Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... もっと見る
企業が回答しました
所在地
所在地を変更Unit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... もっと見る
企業が回答しました
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... もっと見る
企業が回答しました
Bensons for bed is honest company, the products high quality, friendly staff, i would recommend it to friends and family.
企業情報
Bensons For Beds - Leicester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, 英国
4.8
優良
194件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service very attentive
2025年6月27日
Bensons For Beds - Leicester からの回答
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our service. We value your feedback and look forward to seeing you again in the future.
Megan at Customer Care
Buying experience
Karen explained different bed types and mattresses clearly. Was very patient and did not push sales on us. Not doing elivering for 3 weeks so can not comment on that experience yet. So far good impression.
2025年6月20日
Bensons For Beds - Leicester からの回答
We're happy to hear that the bed types and mattresses were clearly explained to you and that you felt no pressure during your purchase. We appreciate your patience regarding the delivery timeframe and value your initial positive impression.
Take care, Megan at Customer Care
Customer support
Customer support. Very thorough with product in terms of details and service
2025年5月29日
Bensons For Beds - Leicester からの回答
We appreciate you taking the time to share your feedback Mrs Hunt. We're happy to hear that you found our support to be very thorough with details and service. Thank you, Megan at Customer Care
NEW MATTRESS
Left to browse then when needed help to purchase - staff member very attentive and helpful. Manager also helpful around ensuring we had the best deal on offer.
2025年5月26日
Bensons For Beds - Leicester からの回答
We're happy to hear that our team provided attentive and helpful service during your purchase. We appreciate you acknowledging the assistance in ensuring you received the best deal. Thanks for your feedback, Megan at Customer care
Excellent guidance and support
Donna was brilliant in guiding us and helping us make the right decisions.
2025年5月22日
Bensons For Beds - Leicester からの回答
We're happy to hear that our guidance was helpful for you in making the right decisions. Thank you for sharing your positive experience with us! Take care, Megan at Customer care
Bought a bed !!!!
Our visit to bensons for beds in Fosse Park went very well. Was very pleased with the friendly welcome but no high pressure selling. Zeba was very helpful but not too pushy. Which is why we made our purchase. Would definitely recommend
2025年5月20日
Bensons For Beds - Leicester からの回答
We're happy to hear that you had a positive experience at our Fosse Park location. We appreciate your kind words and are so glad that you felt welcomed and not pressured. Thank you for your recommendation, Megan at Customer Care
The lady who dealt with us was more…
The lady who dealt with us was more than helpful, nothing was any trouble for her. I thank her for her help
2025年5月12日
Bensons For Beds - Leicester からの回答
Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're thrilled to hear that you had a positive experience. We look forward to serving you again in the future! 😄
Bensons For Beds - Leicester からの回答
Thank you for your kind words! We are thrilled to hear that our sales ladies provided exceptional service. We pride ourselves on having knowledgeable and outstanding staff to assist our valued customers. #CustomerSatisfaction #TeamEfforts
Fantastic experience
Fantastic experience. Came in to just have a look around see what options this store had for a new mattress. The sales person and I believe store manager Donna asked if we needed any help and as we were just browsing she lets us have a look around first and wasn’t pushy in the slightest, as I’ve had issues with other retailers where they just want a quick sale and won’t leave you alone. Then was very helpful once we were ready to ask some questions. She was very polite and friendly and explained the differences between the mattress I was interested in. And even had some demo “see through” mattresses so I could visually see the difference, which was a big help in choosing which one was right for me. Once I had chosen the one I liked she got me through the financing very quickly. Overall just brilliant and looking forward to my new mattress in a months time.
2025年4月29日
Bensons For Beds - Leicester からの回答
Thank you for sharing your positive experience with us! We are so glad to hear that Donna made your mattress shopping experience enjoyable and stress-free. Our goal is to help you find the perfect mattress and we are excited for you to try it out in a month!
Sleep well, Team Bensons💜
Extremely helpful and friendly…
Extremely helpful and friendly assistant. Extremely knowledgeable. Well presented and easy to view the showroom
2025年5月1日
自発的なレビュー
Bensons For Beds - Leicester からの回答
Thank you so much for your kind words! We're thrilled to hear that our assistant was helpful, friendly, and knowledgeable. We take pride in presenting our showroom in the best way possible for our customers. We appreciate your positive feedback and hope to see you again soon!
Sleep well, Team Bensons💜
Donna (Fosse Park) was excellent
Donna (Fosse Park) was excellent. She took the time to listen to us, assess our individual needs and provide impartial advice.
2025年4月16日
Bensons For Beds - Leicester からの回答
Thank you so much for sharing your positive experience with Donna at Fosse Park! We are thrilled to hear that she provided exceptional service by listening to your needs and giving impartial advice. It is always our goal to ensure our customers receive the best care possible. We truly appreciate your support and hope to see you again soon!
Helpfully pleasant friendly easy to talk to ,
Very helpfull team with helping us to colour match for furnishings already purchased ....excellent friendly people who made the whole process easy and flawless thankyou so much ....
2025年4月15日
Bensons For Beds - Leicester からの回答
Thank you for the kind review! Our team is dedicated to helping you find the perfect color matches for your furnishings. We are glad we could make the process easy and flawless for you. Thank you for choosing us!
Really great service
Really great service, delivered on time, delivery team really friendly and helpful
2025年4月7日
自発的なレビュー
Bensons For Beds - Leicester からの回答
We're thrilled to hear you had a positive experience with our service! We strive to provide efficient and friendly delivery every time. Thank you for choosing us! 🚚😊 #CustomerSatisfaction #FastDelivery #FriendlyTeam
Professional and efficient service
2025年3月31日
Bensons For Beds - Leicester からの回答
We appreciate your feedback and are happy you found our service professional and efficient. Thank you for choosing us; it means a lot to us. Take care, Megan at Customer Care
From walking into the shop
From walking into the shop, Benson for Beds have been excellent. Lots of buying advice and assistance if you need it -we did! Updates on delivery, options to change delivery date and easy to use website plus on the day text messages and phone call all as promised. Delivery guys also excellent, customer service at its best!
2025年3月28日
自発的なレビュー
Bensons For Beds - Leicester からの回答
We're happy to hear that you had such a positive experience with our service, from the buying advice to the delivery. It's great to know our updates and delivery service met your expectations. Thank you, Megan at Customer Care
Karen is a very personable staff member…
Karen is a very personable staff member who was extremely helpful without exerting any pressure. As a result our purchase was straight forward and stressless.
2025年3月19日
Bensons For Beds - Leicester からの回答
We appreciate you sharing your experience! We're happy to hear that our staff made your purchase straightforward and stress-free with their helpful, personable approach. Take care, Megan at Customer Care
Delivery took far too long
The bed took far too long to be delivered.
It was ordered on 5th January. The first delivery date (17th February) was cancelled and was finally delivered on 18th March. The plug/cable for the integrated light was missing too although this was delivered 48hrs later.
2025年3月18日
自発的なレビュー
Bensons For Beds - Leicester からの回答
We regret the extended delivery time and missing cable. Thank you for your patience with allowing us to resolve this for you Nigel. We hope to make it up to you in the future. Thank you for your feedback, Megan at Customer Care
Very helpful and quick service.
2025年3月19日
Bensons For Beds - Leicester からの回答
We appreciate your feedback and are so happy to hear that you found our service helpful and quick. Thank you for choosing us, Megan at Customer Care
Amazing Customer Service
After my husband bought our previous mattress without consulting me or letting me try it out (best intentions, but worst mattress ever), I insisted that we would both go together mattress shopping this time to ensure we had a comfortable bed that we both enjoyed.
We went to Benson for Beds in Fosse Park Leicester as I had done some research online and was rather taken with the iGel range. We were greeted by the lovely Abdul who had the perfect balance of being present and informative, without hovering or being pushy. He very patiently let us try the iGel range out as well as trying them against some similar brands for comparison. We settled on the iGel 3000 as it felt perfect.
Abdul was friendly, engaging and took the time to answer my many questions. The sales process was easy and he talked us through everything that was included, delivery, aftercare and maintenance. He was a star. Our daughter’s mattress needs renewing soon, so we will most definitely be returning.
Our mattress arrived today and the delivery drivers were also lovely. They put the new mattress upstairs and removed our old one. They gave us some tips for letting the mattress settle before use.
We are very impressed by Bensons. The customer service is fantastic and fingers crossed our mattress is going to be fantastic too.
2025年2月20日
自発的なレビュー
Bensons For Beds - Leicester からの回答
We're so happy to hear that you had a positive experience in our Fosse Park Leicester store and that you found the perfect iGel mattress. We appreciate your kind words regarding the service you received and the delivery. We look forward to seeing you again when you need a new mattress for your daughter, Megan at Customer Care
Bensons For Beds - Leicester からの回答
We appreciate your feedback! We're so glad you experienced great customer service and knowledgeable staff. Thank you, Megan at Customer Care
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