Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... もっと見る
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所在地
所在地を変更Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
When we arrived at the store Ram showed us exactly what we were looking for with no uncomfortable pressure of sale, The whole experience from order through manufacture and despatch to delivery was bri... もっと見る
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The delivery guys were very friendly. The delivery was very quick and very careful not to damage the property moving the large mattress. Clear instructions to advice regarding letting the mattress bre... もっと見る
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We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... もっと見る
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企業情報
Bensons For Beds - Loughborough262 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, 英国
- 1509264450
4.8
優良
350件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall a really good experience
Overall a really good experience, just one big thing that needs pointing out.
We paid for removal of the old, and build of the new bed. I said lots of times to the sales agent in the Loughborough store that I was happy to dismantle the old bed and bring it downstairs. He simply replied "that's the delivery teams job, leave it". So I did.
When Jason and Jake arrived, they told me that this was not the case and they were't supposed to dismantle, just remove. To their credit, they went ahead and dismantled the bed. They are a credit to Bensons Beds, thanks chaps!
My question for Bensons Beds is why are shop staff telling us the wrong thing? They are spoiling the otherwise great work you do. Thanks.
2026年2月8日
Bensons For Beds - Loughborough262 からの回答
Thanks for taking the time to share your experience with us Mr Darar. We’re delighted to hear Jason and Jake went above and beyond for you — they’ll really appreciate the shout‑out! We’re sorry about the conflicting information you were given in store, and we’ll make sure this feedback is passed on so we can improve consistency across our teams. We’re glad everything worked out in the end, and we truly appreciate your honesty and patience,
Megan at Customer Care
Great store
Great store, excellent advice and service without the forceful 'sales' pressure. Defo recommend
2026年2月6日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
We're happy you found our store great, and our advice and service excellent. We appreciate your recommendation; it means a lot to us!
Bensons For Beds - Loughborough262 からの回答
We're delighted you received super customer service and great advice! Thank you for your positive review.
Bensons for beds excellent service.
Bensons for beds excellent service.
My mum wanted a new mattress and after shopping around. Went to bensons and one of the sales people Mick was really helpful as my mum can be hard work. the delivery fantastic.
She said the delivery guys were great and she was impressed with the service received.
Would highly recommend
2026年2月5日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
We're happy to hear that your mum received excellent service and found our sales person helpful in choosing a new mattress. We're also glad the delivery was fantastic and that she was impressed with the service. Thank you for your recommendation!
Bensons For Beds - Loughborough262 からの回答
Thank you for the fantastic feedback Tracy! 😊 We’re so glad you found the service polite, efficient, and super helpful. It means a lot to the team,
Megan at Customer Care💜
The delivery and installation men )Luke…
The delivery and installation men )Luke and Ryan) went over and above to ensure the mattress and bed were installed. Was not informed in the showroom that the mattress had no give, therefore it was practically impossible to install in any bedroom not with an extra wide corridor and straight stairway. Very polite and worked to their upmost ability. Thank you
2026年2月2日
Bensons For Beds - Loughborough262 からの回答
We appreciate your feedback and are glad the delivery team provided excellent service. We're sorry the mattress firmness wasn't clear during your showroom visit, causing installation challenges. We'll review our communication to ensure clarity for future customers.
Bensons For Beds - Loughborough262 からの回答
Thank you for your review Mr Gill! We’re delighted to hear that you found our team member very helpful
Thanks for choosing us—we’re grateful!
Megan at Customer Care🌟
Excellent all round
Having purchased a mattress from Bensons for Beds for the first time, I was very pleased with the service and delivery. Everyone we dealt with were courteous and helpful, with regular emails to keep us updated about the progress of the order and delivery too.
As it's a spare room mattress, it hasn't been used regularly yet, so it's difficult to comment further about it.
2026年1月26日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
We're happy to hear you were pleased with our service and delivery. It's great that everyone you interacted with was courteous and helpful, and that our email updates kept you informed. We appreciate your feedback,
Megan at Customer Care
No high pressure sales
No high pressure sales, sales people reasonably knowledgeable. Delivery was on time and allowed us to amend the date. The delivery team were efficient and did not damage the bed or the house during the delivery process. Price was reasonable in the Jan sales.
2026年1月26日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
We're happy to hear that you experienced a no-pressure sales environment and found our team helpful. It's great to know the delivery was on time, flexible, and careful. Thank you for your positive feedback regarding our prices.
Excellent service throughout
2026年1月23日
Bensons For Beds - Loughborough262 からの回答
Thank you for your positive feedback!
Bensons For Beds - Loughborough262 からの回答
We appreciate your feedback and are happy to hear you received a lot of help, good advice, and efficient delivery!
All good in the end
When the bed was up for delivery they told me it had a defect but because it near to Christmas they would still deliver it so we had a bed to sleep on and replace after Christmas 👍🏻but when the new replacement came it was the wrong side so had to wait for a another one but we got there eventually.
2026年1月17日
Bensons For Beds - Loughborough262 からの回答
We appreciate you sharing your experience. We regret the initial defect and the subsequent issue with the replacement. We are glad everything was eventually resolved. Thank you for your patience.
Choice and price of beds very…
Choice and price of beds very reasonable good advice from friendly helpful staff.Delivery was on time and good communication from delivery team
2026年1月19日
Bensons For Beds - Loughborough262 からの回答
We're so glad you found a great choice of beds at reasonable prices, with helpful staff! It's great to hear the delivery was on time with good communication.
Bensons For Beds.5*
Visited Bensons For Beds today and what a pleasant experience.
Jeanette was very helpful with helping us find the rigjt mattress for us.
We also had lots of questions around the TV bed, which she was able to answer.
Very helpful and friendly staff.
2026年1月17日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
We're so happy to hear you had such a pleasant experience in our store. It's great to know that our team was helpful in finding the right mattress and answering your questions. Thank you for your positive feedback!
Good solid advice
The manager was friendly, knowledgeable and professional.
We had all the advice we needed to make an informed choice.
2026年1月12日
Bensons For Beds - Loughborough262 からの回答
We appreciate you sharing your experience. We're happy to hear that the manager was friendly, knowledgeable, and professional, and that you had the advice needed.
We had a great experience at Bensons…
We had a great experience at Bensons Beds Martin gave us all the information requested with thorough analysis of all the products
2026年1月7日
Bensons For Beds - Loughborough262 からの回答
Thank you for your feedback! We’re delighted Martin provided all the information you needed with such thorough product knowledge. We’ll make sure he hears your kind words,
Megan at Customer Care
Didn’t over sell
Didn’t over sell, just let us have a look around and then answered our questions to enable us to make our decision
2026年1月3日
Bensons For Beds - Loughborough262 からの回答
Thank you for your feedback Robert! We’re delighted to hear our team gave you space to browse without pressure and answered your questions to help you make the right decision. We look forward to welcoming you back soon,
Megan at Customer Care
Mick Bembridge is excellent, great service
Mick Bembridge in your Loughboro' store has been fantastic with great advice and information to help us make our selection.
We contacted Mick to place an order after our Mother in Law found the staff in the Ipswich store to be uninterested in helping her
2026年1月2日
Bensons For Beds - Loughborough262 からの回答
We're happy to hear that the assistance provided was helpful and informative. We appreciate you letting us know about the differing experience at another location. Thank you for your feedback Karen.
We hope to welcome you back soon!
Megan at Customer Care
Friendly helpful staff member (Ram)…
Friendly helpful staff member (Ram) listened to want I wanted and took me straight to the beds that fit my needs.
2026年1月1日
自発的なレビュー
Bensons For Beds - Loughborough262 からの回答
Thanks for sharing This with us Rebecca! Ram is fantastic at listening and matching customers with exactly what they need. We’ll make sure he sees your kind words!
Looking forward to seeing you again!
Megan at Customer Care
Perfect experience and fantastic staff
We visited the Loughborough store and had a fantastic experience. From the moment we walked in, we were greeted with warm, welcoming smiles, and the team went above and beyond to help us choose the perfect bed & mattress. Every member of staff working on 31st January was amazing, especially helping keep our young daughter entertained! thank you all!
2025年12月31日
Bensons For Beds - Loughborough262 からの回答
We’re so pleased you had a fantastic experience! Our team loves making customers feel at home, and we’re thrilled they could help you find the perfect bed and keep your daughter entertained too.
Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care!
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