The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... もっと見る
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We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... もっと見る
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The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... もっと見る
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Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... もっと見る
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企業情報
Bensons For Beds - Northampton725 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, 英国
- 1604752432
4.8
優良
270件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good shopping experience
I was greeted soon after entering the store and was able to test a variety of mattresses and the salesperson helped me make my choice by giving me all the information and advice I needed.
2025年5月31日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
We're glad you enjoyed your experience in our store. It's great to hear that our salesperson was helpful and provided you with the advice needed to make your mattress selection. Thank you, Megan at Customer Care
The staff were very friendly and helped…
The staff were very friendly and helped me navigate the right bed and mattress.
Good customer service throughout the whole process.
2025年4月24日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that our staff were friendly and helpful in guiding you to the right bed and mattress. We appreciate your feedback on the great service! Thank you, Megan at Customer Care
Bensons For Beds - Northampton725 からの回答
Thank you for your kind words! We strive to provide fast and friendly customer service to all of our clients. It's our pleasure to assist you.
No pressure to buy
No pressure to buy. All the answers when asked. Very Good Price and Discounts given...
2025年5月5日
Bensons For Beds - Northampton725 からの回答
Thank you for your review! We strive to provide a comfortable and informative shopping experience for our customers. We are happy to hear you received a great price and discounts. We appreciate your support!
A cookie cutter experience! Professional and Patient.
My partner is overweight and so we went to Bensons for Beds to get an orthopedic mattress. Our salesperson (shout out to Simon) was incredibly tactful. He took us to the best mattress for plus sized bodies, and then showed us a cheaper one. He didn't mention my partner's weight at all, but spoke about benefits/solutions to issues that they have been experiencing as a fat person. We didn't feel belittled because we were young, we didn't feel shamed because we had different bodies. He walked us through the 0% finance options and was not condescending when I asked additional questions. I understand showing us the more expensive mattress is a trained technique, but overall the experience was made great because of how non judgemental and explanatory it was. Our mattress arrives in 4 days, so we are excited to this new era of sleep!!
2025年4月10日
Bensons For Beds - Northampton725 からの回答
Thank you for sharing your positive experience at Bensons for Beds, we are thrilled to hear that our salesperson, Simon, provided excellent service and helped you find the perfect solution for your needs. We strive to create a welcoming and non-judgmental atmosphere for all customers, regardless of their body type. We hope you enjoy your new orthopedic mattress and have many restful nights ahead. Sweet dreams!
Delivering excellent customer service.
This company constantly delivered excellent service through the people who have been well trained and keen to deliver excellent customer services. Steven & Graham who delivered the mattress were highly skilled in how to move heavy bedding into the bedroom, getting this upstairs and avoiding glass ballastrades, radiators and mirrors, was tricky but appreciated their care during the delivery. Overall Bensons have been a very reliable company to deal with.
2025年4月11日
Bensons For Beds - Northampton725 からの回答
Thank you for your kind words! Our team takes great pride in providing exceptional service, and we are happy to hear that Steven & Graham went above and beyond during your mattress delivery. We appreciate your trust in us and look forward to serving you again in the future. #CustomerSatisfaction #ReliableService
KNOWLEDGEABLE AND HELPFUL
SALESMAN KNOWLEDGEABLE AND HELPFUL AND I DIDNT FEEL RUSHED TO MAKE A DECISION.
THE DELIVERY WAS ONTIME WITH THE TWO MAN TEAM HELPFUL AND COURTEOUS.
2025年3月29日
Bensons For Beds - Northampton725 からの回答
Thank you for your positive review! We strive to provide knowledgeable, helpful salespeople and timely deliveries with our courteous team. We're glad you didn't feel rushed in making your decision. Thank you for choosing our business!
Very good service
Very good service, friendly and polite. My only nag is that during my previous visit two weeks prior, I was informed the sale and offers discussed would end on Tuesday (2 days later), however I found this to be incorrect as the sale and offer was still on. I really do not appreciate false information.
2025年3月28日
Bensons For Beds - Northampton725 からの回答
We appreciate your kind words about our service. We're sorry to hear about the incorrect information regarding the sale's end date. We'll address this to ensure accurate details are provided in the future. Thanks for bringing this to our attention, Megan at Customer Care
Very helpful and knowledgeable
Very helpful and knowledgeable. With new textiles and technology around it was daunting at first, but made so much easier by Bensons. Thank you.
2025年3月24日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that our expertise made navigating new textiles and technology easier for you. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Professional customer service
Professional customer service. Easy no time wasting and nice coffee.
2025年3月20日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that you found our customer service professional, efficient, and enjoyable. We appreciate your positive feedback. Take care, Megan at Customer Care
Large selectin of bedframes
Large selectin of bedframes , various prices , good delivery time
2025年3月20日
Bensons For Beds - Northampton725 からの回答
We appreciate you taking the time to leave us a review! We're happy to hear you found a large selection of bedframes at various prices with good delivery time. Take care, Megan at Customer Care
Bensons For Beds - Northampton725 からの回答
We are happy to hear that our manager was helpful. We appreciate your positive feedback and your time. Thank you Abi, Megan at Customer Care
Bensons For Beds - Northampton725 からの回答
We appreciate you taking the time to share your positive experience. We are so glad that you were listened to and received great service! Thank you, Megan at Customer care
All good
All good. No hassle looking around the store. Advice given when we asked for it
2025年2月16日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
We're happy to hear that you found everything to your satisfaction and that our advice was helpful. Thank you for your positive feedback, Megan at Customer Care
Good help at store
Simon who helped us was knowledgeable, patient and cared about our experience. Happy with the mattress we chose.
2025年2月14日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's knowledge and care made your mattress selection process enjoyable. Take care, Megan at Customer Care
We're not pushed to buy a product.
We're not pushed to buy a product.
Advisor helpful with entry of guidance.
2025年2月12日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that our advisor was helpful and that you felt no pressure to buy. Thank you for your positive feedback, Megan at Customer Care
Benson were very good
Benson were very good. I was nervous going into the shop. The man put my mind at rest. I got discount 25%. The sale was on. They reminded me when the delivery date was and gave me a two hour window when it would arrive. They came on time , put the bed together and took the rubbish away. Would recommend.
2025年2月10日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that your initial nervousness was eased and that you felt reassured during your visit. It's great to know you were pleased with the discount and the timely delivery, assembly, and removal of rubbish. We appreciate your recommendation, Megan at Customer Care
Bensons For Beds - Northampton725 からの回答
We're glad you enjoyed your experience; we appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care
Initial purchase of the bedWe were guided through the beds on sale…
We were guided through the beds on sale and we were fully informed on our choice.
the sales experience was very good, no hassle, not pushed just well informed
2025年1月27日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that you felt well-informed and supported during your purchase. It's great to know the sales experience was helpful and hassle-free. Thanks for your feedback, Megan at Customer Care
Polite and not pushy sales.
John assisted us and was not pushy and helped with what e needed.
2025年1月8日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that you had a great experience and received the assistance you needed without any pressure. Thank you for your feedback, Megan at Customer Care
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