I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... もっと見る
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所在地
所在地を変更Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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レビュアーのコメントを見てみましょう
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... もっと見る
企業が回答しました
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Nottingham208 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, 英国
- 1159598967
4.8
優良
663件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Our rep was very knowledgeable and…
Our rep was very knowledgeable and talked us through the options without being to pushy or overwhelming. Great service and we cant wait to get our new bed.
2026年9月26日
自発的なレビュー
Bensons For Beds - Nottingham208 からの回答
Thanks Michelle Pavier for leaving a great review, so glad that you received such good service.
All aspects of the process very positive!
The experience with this company was very positive. The in-store assistance in choosing the mattress was helpful and quite comprehensive. Communication regarding delivery and the removal of the old mattress was very clear and timely. On the day of delivery, the staff were very polite and efficient. All in all, the entire process was excellent. The mattress itself is superb, exactly what we were looking for: comfortable, well-finished, and of very high quality.
2026年9月21日
Bensons For Beds - Nottingham208 からの回答
Hi Gabriele P, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase. Team Bensons
Good quality mattress exceed the…
Good quality mattress exceed the expectation reliable customer Service thank you Bensons
2026年9月17日
Bensons For Beds - Nottingham208 からの回答
Thank you for your positive review, we are very happy to hear that you are pleased with your purchase.
Fantastic Store
The member of staff that helped us (Tommy) was fantastic. He welcomes us and then left us to it, and when we were ready to ask questions he was more rhan accommodating! He's a great guy.
2026年9月12日
Bensons For Beds - Nottingham208 からの回答
Thank you for your review, we are glad to hear of your positive experience and appreciate you giving the time to give us this feedback.
Bensons For Beds - Nottingham208 からの回答
Thank you for the amazing review, Nottingham Store
Fantastic
IF You want a good bed I mean Great Bed, just go to Bensons Bed. Visit the store let the Team recommend you Bed for You .
Thanks Bensons 🥰
2026年9月14日
自発的なレビュー
Bensons For Beds - Nottingham208 からの回答
We're so thrilled to hear you had such a wonderful experience and that our team helped you find a great bed! Thank you for your fantastic recommendation. We truly appreciate your kind words!
Team Bensons
Total experience excellent
Total experience excellent, from purchase to delivery. Personnel friendly, kind, helpful and efficient.
2026年9月13日
Bensons For Beds - Nottingham208 からの回答
Thank you for taking the time to give this amazing feedback, this is greatly appreciated. Thank you for choosing Bensons for beds.
Excellent service
Excellent service
Tommy in store was very helpful.
Kept informed of the process before delivery
Would definitely visit again
2026年9月12日
Bensons For Beds - Nottingham208 からの回答
Thank you very much for your lovely feedback, all feedback is appreciated and used to consistently help us better our service.
We ordered a super king bed from the excellent sales assistant Alex
We ordered a super king bed from the excellent sales assistant Alex. On delivery, we had issues with one of the divan units - fixing holes at both ends, instead of one end, for fixing the headboard. The black headboard material, which covers fixings at the back, was torn.
We also had an issue with the mattress, as it is super king, we couldn't get it up the stairs to the bedroom.
All issues were resolved by the excellent sales assistant Alex, who arranged for a complete replacement bed and supplied a two-part zip mattress.
We are now very pleased with the quality, comfort and aesthetic of the bed and would recommend Benson as a premier supplier of beds.
2026年8月7日
Bensons For Beds - Nottingham208 からの回答
Thank you for your detailed review! We're thrilled to hear that Alex provided excellent service and resolved your issues promptly. It's wonderful to know you're now enjoying your new bed's quality and comfort. We appreciate your recommendation and look forward to serving you again!
Great customer service and sales person…
Great customer service and sales person Ray was so helpful and knowledgeable,
2026年9月7日
Bensons For Beds - Nottingham208 からの回答
Hello Tony,
Thank you for your lovely review! 😊 We're delighted to hear that you received great customer service and that Ray was so helpful and knowledgeable throughout your visit. Making sure our customers feel informed and supported is what we strive for, and it's wonderful to know Ray made such a positive impression. We'll be sure to pass on your kind words. Thank you for choosing us, and we hope you enjoy your new order,
Megan | Customer Care Specialist✨
Bensons great sales team service and…
Bensons great sales team service and delivery. 100% recomend.
Every one connected with the purchase and delivery where brilliant.
2026年9月5日
Bensons For Beds - Nottingham208 からの回答
We're delighted to hear that you received great service from our sales team and delivery colleagues! It's fantastic to know that everyone involved in your purchase made such a positive impression, and we truly appreciate your 100% recommendation.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Knowledgeable and friendly service
Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back when the time comes.
2026年8月30日
自発的なレビュー
Bensons For Beds - Nottingham208 からの回答
Hi Mick,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you received such knowledgeable and friendly service during your visit. A special thank you for giving Ash at our Castle Marina, Nottingham store a well-deserved shout out. It's fantastic to know that his excellent customer service left such a positive impression on you.
We look forward to welcoming you back in the future,
Megan | Customer Care Specialist⭐
Very good service
Very good service, no pressure in the shop and timely and professional installation.
2026年8月28日
Bensons For Beds - Nottingham208 からの回答
Thank you so much for your positive review Jacqui! We pride ourselves on providing top-notch service without any pressure, and we're thrilled to hear that you were happy with our timely and professional installation. Hope to see you again soon,
Megan | Customer Care Specialist
Arrived on time put the bed together…
Arrived on time put the bed together really helpful guys
2026年8月22日
Bensons For Beds - Nottingham208 からの回答
Thank you so much for your amazing review Rachel! We are thrilled that our team was able to put your bed together to your satisfaction. We always strive to provide efficient and helpful service to all of our customers. Thanks for choosing us,
Megan | Customer Care Specialist
A lovely experience in shop
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs.
Alex was very friendly and chatty which made the whole sales and delivery service easily understandable.
Would definitely recommend.
Thank you.
2026年8月23日
Bensons For Beds - Nottingham208 からの回答
Thank you so much for your kind words Ms Greenwood! We're thrilled to hear that you had a wonderful experience in our shop. Our team takes pride in providing excellent customer service without any pressure sales. We're glad you enjoyed chatting with Alex and we hope to see you again soon,
Megan| Customer Service Specialist
Overall okayies but my order delayed few weeks
I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some compensation but not sure yet. Delivery experience was nice , they put my bed / mattress in the room of my choice.
2026年8月17日
Bensons For Beds - Nottingham208 からの回答
Hello Lachhi,
We are sorry to learn that your order was delivered almost a month later than originally agreed, and that you have concerns regarding the quality of your bed. We have contacted you today to discuss this with you directly.
Thank you,
Megan | Customer Care Specialist
Great service from start to finish.
Great service from start to finish.
The sales team were extremely knowledgeable and helpful.
We were kept informed throughout and the delivery and assembly was great.
Would highly recommend.
2026年8月21日
自発的なレビュー
Bensons For Beds - Nottingham208 からの回答
Thank you for your wonderful feedback! We're delighted to hear that you experienced great service from start to finish. It's fantastic that our sales team was knowledgeable and helpful, and that you were kept informed throughout the process. We're also pleased that the delivery and assembly were great.
Team Bensons
Very impressed with Bensons
Very helpful person in the shop, with advice on buying the 2 mattresses.
The 2 delivery people, were quick, efficient, polite and hard working. Very impressed, will certainly use Bensons again.
2026年8月10日
Bensons For Beds - Nottingham208 からの回答
Hey Joy,
Thank you for your wonderful review! 😊 We're delighted to hear that our in-store colleague was so helpful in advising you on the two mattresses and helping you make the right choice.
It's also fantastic to know that our delivery team were quick, efficient, polite, and hardworking. We'll be sure to pass on your kind words to the teams involved. Thank you for your loyalty and for saying you'll use us again. We look forward to helping you in the future!
Sleep well,
Megan | Customer Care Specialist ⭐
Bensons For Beds - Nottingham208 からの回答
We're so glad our team provided excellent service and handled the mattress delivery and removal efficiently for you. We appreciate your kind words!
Team Bensons
The member of staffswhich helped us to…
The member of staff which helped us to pick the right pillow an mattress that was best for us and the delivery drives who drop mattress off an took our old one away
2026年8月16日
Bensons For Beds - Nottingham208 からの回答
We're so pleased to hear that our staff member helped you choose the perfect pillow and mattress. It's wonderful that our delivery team was efficient in dropping off your new mattress and taking away your old one.
Team Bensons
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