In Store - We thoroughly enjoyed trying out the new mattresses as a family in store. Our rep kindly provided colouring pencils and pages to entertain our children whilst finalising the order. The... もっと見る
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I spoke to a member of staff immediately and was given all the information I needed to make an informed decision. Paperwork was completed quickly and in a friendly manner. I can’t fault it.
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From shop floor to delivery, then sleep. Superb service and even better quality! We were going to shop around but as soon as we laid on the bed we decided on, that was it 🤣 . My particular positive w... もっと見る
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Was left to brows and the salesperson only stepped in when invited, he answered all questions without prejudice, and sorted out the order without any fuss.
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企業情報
Bensons For Beds - Plymouth748 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, 英国
- 1752336707
4.8
優良
412件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My Sale Adviser
My Sale Adviser , Tom at the Colypool in Plmouth, was polite & courteous and took me through the purchase process essily with no hassle, answered my questions knowledgably.
2025年12月30日
Bensons For Beds - Plymouth748 からの回答
We’re so glad Tom provided such excellent service and made everything straightforward for you Lyn. Thank you for letting us know,
Megan at Customer Care!
Very helpful staffStaff were very helpful when we went to…
Staff were very helpful when we went to the shop and especially when we ordered over the phone .
2026年1月2日
Bensons For Beds - Plymouth748 からの回答
We appreciate you sharing your positive experience with our staff! We are happy to hear that they were helpful during your visit and phone order.
Looking forward to seeing you again!
Megan at Customer Care
Friendly and communicative
Everyone was friendly and they kept me informed from start to finish. Couldn’t fault them
2025年11月17日
Bensons For Beds - Plymouth748 からの回答
It’s wonderful to know the team kept you updated and delivered the service you expected. Thank you for your positive review – Lauryn at Customer Care 💜
Great Job Bensons!
Great service from the moment I walked into the store at Plymouth (Sean), finding the right bed for me, right through to the bed being delivered and put together for me by the most cheerful double act of a delivery team you could find! (Lumpy & Lumpette! )
Everyone I dealt with was considerate to my needs, respectful of my property and communication was spot on - I knew what was happening all the way through the process. Really great job Bensons! 👌🎉 Thank you!
2025年12月19日
自発的なレビュー
Bensons For Beds - Plymouth748 からの回答
We're happy to hear about the great service you received, from finding the perfect bed to the cheerful delivery and assembly! We appreciate your recognition of our team's consideration and communication throughout the process. Thank you,
Megan at Customer Care
New mattress
I visited the Plymouth showroom recently to find a new mattress. I had a rough idea of the type of mattress I wanted, and my budget. I dealt with Tom who was really helpful. He was very knowledgeable about the mattresses on sale in the store, and was mindful of my budget. I was left to try a few on my own and did not feel pressured to buy at all. I managed to find my perfect mattress within about 10 minutes! Unfortunately the suggested date for home delivery did not suit me as I was working that day but Tom was very helpful in arranging for the mattress to be delivered to the store later that week so I could collect it myself on Saturday. When I arrived on Saturday, the other staff members were also very polite and helpful. I would definitely use this company again.
2025年11月27日
Bensons For Beds - Plymouth748 からの回答
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and that you found the perfect mattress. We're also glad that we could arrange a convenient pickup option for you. Thank you for your positive feedback.
Keaton @ Team Bensons
Great service.
Great service in the shop, great communication about delivery. Friendly, polite and efficient delivery men.
Thanks 😊
2025年12月13日
Bensons For Beds - Plymouth748 からの回答
We appreciate you sharing your positive experience! We're happy to hear that you received great service and our delivery team was friendly, polite, and efficient.
Thank you, Team Bensons - Jess
Good experience
Great service on a sunday morning as soon as the shop opened, we browsed and got assistance when needed in deciding on what mattress to buy.
2025年11月30日
Bensons For Beds - Plymouth748 からの回答
We're happy to hear that you received great service and assistance in choosing a mattress on Sunday morning. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Helpful and informative customer service
Found an excellent bed frame for the spare room at a reasonable price. Customer service was helpful and informative on the process of purchasing & delivery. Whilst also highlighting the Black Friday sale and other discounts.
I would have issued 5 stars, however the company’s standard delivery charge was a shock. A delivery fee of £49…I would have collected but this was not an option. A delivery fee of £25 is reasonable. That is the reason for 4 stars and not 5 stars. If it wasn’t for such a unique bed, I would have declined the purchase.
2025年11月29日
Bensons For Beds - Plymouth748 からの回答
We're happy to hear that you found an excellent bed frame and appreciated our customer service. We acknowledge your feedback regarding the delivery fee. We'll review our delivery charges to ensure they align with customer expectations. Thank you for your review.
The sales person was not pushy
The sales person was not pushy, listened to our needs and guided us to a few choices. Made simple and done quickly.
2025年12月2日
Bensons For Beds - Plymouth748 からの回答
We appreciate your feedback and are so glad to hear that our salesperson listened to your needs and provided helpful guidance. Thank you for choosing us.
Bensons For Beds - Plymouth748 からの回答
We appreciate your feedback and are happy to hear that our staff was helpful and saved you money during your visit with us.
Very attentive helped us with right…
Very attentive helped us with right choice and not pushy at all. Well done Benson and look forward to my purchase
2025年11月28日
Bensons For Beds - Plymouth748 からの回答
We're happy to hear that you felt supported in making the right choice. We appreciate your kind words and look forward to your purchase. Thanks for your feedback.
Tom at Coypool store was very helpful,a…
Tom at Coypool store was very helpful,a first class experience explaining the different mattresses regarding the comfort and spring/foam content vis costs,so that I was able to choose the right mattress for me. Thank you Tom,you are great at your job.😊
2025年11月28日
自発的なレビュー
Bensons For Beds - Plymouth748 からの回答
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Tom can be aware of a great job he is doing. - Team Bensons
Bensons For Beds - Plymouth748 からの回答
Thank you for your review Alan. We’re so glad we could assist you and give you the time you needed to make the right choice. If you need anything else, we’re always here to help,
Megan at Customer Care
A very helpful sales team that…
A very helpful sales team that explained the choices available
2025年11月18日
自発的なレビュー
Bensons For Beds - Plymouth748 からの回答
We're happy to hear that our sales team was helpful and explained the available choices well. Thank you for your positive feedback,
Megan at Customer Care
Friendly helpful staff
Friendly, helpful, knowledgeable staff.
Easy, smooth purchasing experience.
2025年11月20日
Bensons For Beds - Plymouth748 からの回答
We love hearing that our team made your experience smooth and stress-free! Friendly, helpful, and knowledgeable is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Bensons For Beds - Plymouth748 からの回答
We’re delighted to hear Phil was so helpful and made everything clear for you! That’s exactly the level of service we aim to provide. 💜 Thank you for your positive review – Lauryn at Customer Care
From stepping inside the store it felt…
From stepping inside the store it felt warm and friendly. The staff were all smules and friendly without being too 'pushy'. Gavin was very helpful and knowledgeable and guided us around the various different mattresses.
The whole experience was great and we left the store feeling happy and that our needs had been met.
We look forward to receiving our new mattress.
Thank you.
2025年11月1日
自発的なレビュー
Bensons For Beds - Plymouth748 からの回答
We're happy you felt welcome in our store. It's great to hear that our team was helpful and informative, and that you felt your needs were met. We appreciate your feedback and hope you enjoy your new mattress,
Megan at Customer Care
Very helpful service
Very helpful service, went out of their way to move beds around in the shop and worked out the best deal for me, thank you!
2025年10月31日
Bensons For Beds - Plymouth748 からの回答
We're happy to hear that you received very helpful service. We appreciate that our team went the extra mile to find the best deal for you.
Thank you,
Megan
Customer Care Team
Really easy sales process
Really easy sales process. Knowledgable staff, helpful and not pushy in any way.
2025年10月21日
Bensons For Beds - Plymouth748 からの回答
We appreciate you sharing your experience. We are so glad to hear that the sales process was easy and our staff was knowledgeable and helpful. Thank you for an amazing review – Lauryn at Customer Care 💜
Fantastic Service Throughout
Fantastic Service Throughout. Absolutley Love Our Bed & The Man In The Shop Was Very Helpful When Choosing The Best Mattress. 5 Stars
2025年10月24日
Bensons For Beds - Plymouth748 からの回答
Thank you so much for the fantastic feedback! We're thrilled to hear you love your new bed and that our team helped make the mattress selection easy and enjoyable. Thank you for an amazing review Mrs Auld – Lauryn at Customer Care 💜
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