Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
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所在地
所在地を変更Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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レビュアーのコメントを見てみましょう
The girls in the store were very helpful and friendly and not pushy. Delivery guys were nice. The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered with... もっと見る
企業が回答しました
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... もっと見る
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We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old matt... もっと見る
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企業情報
Bensons For Beds - Preston314 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, 英国
- 1772768565
4.8
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivery on time love the bed
Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
2026年10月26日
Bensons For Beds - Preston314 からの回答
Thank you for your wonderful review! We're thrilled to hear that you had a great experience in our showroom and that our delivery team met your expectations. Enjoy your new bed, and we appreciate your recommendation! We look forward to serving you again.
Bensons For Beds - Preston314 からの回答
Thank you for your wonderful review! We're thrilled to hear that you experienced great service and that your new bed arrived right on schedule. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Team Bensons
Bensons For Beds - Preston314 からの回答
Thank you for your kind words! We're thrilled to hear that you found our service helpful and friendly. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep doing what we do. thanks again Gary and team Preston
Great sales man first class service
2026年10月15日
Bensons For Beds - Preston314 からの回答
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team. Providing first-class service is our top priority, and your support means the world to us. We look forward to serving you again soon!
Great experience from start to finish.
We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old mattress removed. From start to finish a great experience and I haven’t slept as well in years.
2026年10月1日
Bensons For Beds - Preston314 からの回答
Thank you for your wonderful review! We're thrilled to hear that our team helped you find the perfect bed and mattress. It's great to know you're sleeping well again. We appreciate your support and look forward to serving you again in the future!
Great price ,great service
2026年9月24日
Bensons For Beds - Preston314 からの回答
Thank you for your kind remarks! We strive to offer both affordable prices and exceptional service to all of our valued customers. We appreciate your support!
The girls in the store were very…
The girls in the store were very helpful and friendly and not pushy.
Delivery guys were nice.
The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered within the 2-hour window.
A few rips in the packaging for the mattress but doesn’t look damaged itself.
Delivery slots weren’t the most regular, and no weekend slots, so you may struggle if you work full time :/
2026年8月31日
Bensons For Beds - Preston314 からの回答
Hi Mrs Ward, I'm very glad you had a great experience with us girls in the Preston store! We always aim for top customer service and a great nights sleep. Glad you love your bed, if you need another bed in the future or fancy a brew, you know where to come!- Lauren, Jess & Costanza
Bensons For Beds - Preston314 からの回答
We're so happy to hear you had an excellent experience! Providing exceptional service is always our top priority. Thank you for choosing us and we hope to see you again in the future.
Steven was extremely helpful and…
Steven was extremely helpful and knowledgeable and friendly answering all questions we had,very polite . Would recommend.
2026年9月3日
Bensons For Beds - Preston314 からの回答
Thank you for your positive feedback! We strive to provide excellent customer service at Preston Bensons, we are so glad to hear that Steven exceeded your expectations. We truly appreciate your recommendation. See you again soon!
We love our bed & our whole experience…
We love our bed & our whole experience was very positive
2026年9月9日
自発的なレビュー
Bensons For Beds - Preston314 からの回答
We are thrilled to hear that you love your bed and had a positive experience with us! Nothing makes us happier than knowing our customers are happy and satisfied with our products. Thank you :)
Excellent service
Friendly knowledgeable staff. Did not pressure us but was there if we had any questions
2026年9月3日
Bensons For Beds - Preston314 からの回答
We're delighted to hear that our team provided friendly, knowledgeable service and gave you the space to browse without any pressure. It's wonderful to know they were on hand to answer any questions and help when needed, making your experience a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
SHAMBOLIC
I genuinely cannot believe how badly Benson for Beds have handled this.
They have admitted liability for delivering my mattress to the WRONG ADDRESS, despite somehow managing to collect my old mattress from the correct address on the exact same day. How does that even happen?
Because of their mistake, I was left without a bed and without a mattress for an entire week. Their response? Essentially, “Oh, sorry about that.”
I was repeatedly promised manager callbacks that never came. I have been offered no compensation, no meaningful solution, and I STILL do not have the mattress I paid for.
I called again yesterday expecting this mess to finally be sorted, only to be told I could now be waiting ANOTHER TWO WEEKS for my mattress to be delivered.
So because of Benson for Beds’ own admitted mistake, I’m potentially expected to go weeks without a proper bed while they apparently treat the situation as though it’s a minor inconvenience.
The complete lack of urgency, communication and basic customer care has been absolutely appalling. Mistakes happen, but it is how a company deals with those mistakes that matters – and Benson for Beds have failed at every opportunity to put this right.
I would never recommend this company to anybody. This has genuinely been one of the worst customer service experiences I have ever had, and I will be making sure I share my experience wherever possible so other people know exactly what they could be dealing with.
Avoid. Avoid. Avoid.
2026年9月2日
自発的なレビュー
Bensons For Beds - Preston314 からの回答
Hello,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered and the frustration and inconvenience this situation has caused.
We understand how unacceptable it must have been to have your mattress delivered to the wrong address, especially when your old mattress had already been collected from the correct one. We also appreciate how difficult it has been to be left without a proper bed and to experience delays, missed callbacks, and a lack of clear communication while trying to get this resolved.
We will ensure your feedback is shared with the relevant teams for review, particularly regarding the handling of your delivery and the support provided afterwards.
We apologise again for the inconvenience caused,
Megan | Customer Care Specialist
How easy and stress free it was and the…
How easy and stress free it was and the great service of the app as well,and how the customer service were warm and ready to help.
2026年8月25日
Bensons For Beds - Preston314 からの回答
Thank you for the amazing review! We are thrilled to hear that our app and customer service made your experience stress-free and enjoyable. We strive to provide the best service to our customers, and we are always here to help. We appreciate your business and look forward to serving you again in the future,
Megan | Customer Care Specialist
Very helpful staff in shop…… delivery…
Very helpful staff in shop…… delivery promised following week with reminders given and received purchase on day specified…….thankyou.
2026年7月23日
Bensons For Beds - Preston314 からの回答
We're so pleased to hear that our staff were very helpful and that your delivery was promised and received on the day specified. Thank you for your kind feedback!
Team Bensons
The staff at your preston store are…
The staff at your preston store are lovely and helpful. Delivery was quick and easy
2026年8月1日
Bensons For Beds - Preston314 からの回答
We're delighted to hear that our Preston store staff were lovely and helpful, and that your delivery was quick and easy. Thank you for sharing your positive experience!
Team Bensons
Very friendly and knowledgeable staff
The staff were extremely knowledgeable about the products on offer and pointed us in the right direction.
2026年7月27日
Bensons For Beds - Preston314 からの回答
We're so pleased to hear that our staff were extremely knowledgeable about the products and were able to point you in the right direction. Thank you for your wonderful feedback!
Excellent Delivery Service
Not rushed everything was so smooth. Delivery Lads were brilliant. Nothing was to much trouble. Thank you.
2026年7月20日
Bensons For Beds - Preston314 からの回答
We're so pleased to hear everything went smoothly and our delivery team provided such brilliant service. Thank you for your wonderful feedback.
New mattress. I bought a mattress at Bensons beds in…
I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate.
Especially Steven.
I changed my mind about the mattress I had chosen a few days after making the order and the staff had no problems with letting me choose a different product.
They also helped me to get the best deal possible which was on offer at the time.
Thankyou.
2026年7月6日
Bensons For Beds - Preston314 からの回答
We're so pleased to hear about your positive experience at our Preston store! It's wonderful that our team was so helpful and considerate, especially when you decided to change your mattress choice. We're glad they could assist you in getting the best possible deal. Thank you for your kind words.
We love the mattress so much
We love the mattress so much. The delivery was also really good, they handled it so well.
2026年6月28日
Bensons For Beds - Preston314 からの回答
We're so pleased you love your mattress and that our delivery team handled everything so well. Thank you for your wonderful feedback!
Team Bensons
Did not get put under pressure in the…
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision.
I was not pressured into making a decision that day.
Very friendly assistant, Jessica, was patient and informative.
I was kept apprised of the delivery situation and Ant [Driver] and Duncan [Driver's assistant] were both friendly and efficient.
2026年6月5日
Bensons For Beds - Preston314 からの回答
We're so pleased to hear you had such a positive experience in our showroom and felt no pressure. It's wonderful that our team provided patient and informative assistance, and that our delivery service was friendly and efficient. Thank you for your kind feedback!
Team Bensons
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