I went to buy a mattress and it was a very good experience. I am disabled and had to use my mobility scooter the staff were brilliant they had a lift and was helped in and out of it. The staff were ve... もっと見る
所在地
所在地を変更Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB Sheffield, South Yorkshire, GB
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Josephine at your Archer Lane, Sheffield, store. She couldn't have been more helpful, explanatory, patient and reassuring about what is, after all, a major purchase. Also Shelley, the manager, for her... もっと見る
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on befor... もっと見る
企業が回答しました
Very good help and advice when choosing the base and mattress. The old bed removal and new bed installation without any trouble. A good experience all round
企業が回答しました
企業情報
Bensons For Beds - Sheffield Archer Road179 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB, Sheffield, South Yorkshire, 英国
- 1142365219
4.8
優良
204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
the staff were very knowledgeable and…
the staff were very knowledgeable and friendly, i never felt rushed and they all gave me their personal experience with the beds and mattresses they had
2025年6月21日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so glad to hear that you found our staff knowledgeable and friendly! It's great you felt comfortable and valued their personal experiences with our beds and mattresses. Take care, Megan at Customer Care.
The young lady that dealt with our…
The young lady that dealt with our purchase was so helpful
2025年6月20日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that the young lady provided such helpful assistance with your purchase. We appreciate your positive feedback! Take care, Megan at Customer Care
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that you had such a positive experience. Thank you for your kind feedback, Megan at Customer Care
Michael was very informative and not…
Michael was very informative and not pushy at all. Talking us through the right mattress and making sure the bed was right for us
2025年6月3日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that the information provided was helpful and that you felt comfortable during the selection process. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Very unsatisfactory outcome
I recently bought a bed base from bensons thinking I was getting a good deal, 15% off if I purchased it before the Tues of the coming week so I bought it in store that day. It was a two week delivery so it gave me a chance to decorate the room it was going in. The base arrived this morning 19 May 2020
Unfortunately for me I found out that Bensons had further reduced my purchase another £200 after making me think that I would loose out if I didn’t buy it before the Offer ran out. Pressure sales tactics at their best. They’ve refused to offer me any money back or even a good Will gesture so as far as shopping at Benson for beds again that’s me done. I would suggest to anyone thinking of buying from them dont, buy it online elsewhere and check terms and conditions first
2025年5月7日
Bensons For Beds - Sheffield Archer Road179 からの回答
We appreciate you sharing your experience. We're sorry to hear about the price reduction after your purchase and that you feel pressured. We'll review your feedback regarding our sales practices. Thank you for bringing this to our attention, Megan at Customer Care
From shop to delivery could not have…
From shop to delivery could not have asked for anything better.
2025年5月13日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for your kind feedback! We strive to provide top-notch service from start to finish. It's our pleasure to exceed your expectations.
Excellent service without being pushy.
2025年4月29日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for leaving us a review! We strive to provide outstanding service without being pushy. We're glad we could exceed your expectations and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Staff were helpful and knowledgeable…
Staff were helpful and knowledgeable about their products
2025年4月21日
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for your positive review! We take pride in our knowledgeable staff and are glad they were able to assist you. We are committed to providing exceptional service to all our customers. Come back and see us again soon!
Sleep well, Team Bensons💜
Friendly and not pushy staff
Friendly and not pushy staff, Took as much time as we needed in choosing. Staff very knowledgeable about all the products, explained all options clearly, helped us with our decision and didn't try to promote specific products.
2025年4月21日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for your kind words! Our staff takes pride in providing excellent customer service and ensuring you have all the information needed to make the best decision for you. We appreciate your business and look forward to serving you again. - Team Bensons 💜
Very helpful staff
When I visited Bensons to order a new bed it was at a very stressful time. The staff couldn’t have been more helpful. They took time to consider which mattress type would be most suitable ( it couldn’t contain wool) and a new bed is arriving in a few weeks.
2025年3月30日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that our team was helpful during a stressful time. It's great to know they took the time to find the right mattress for your needs. Thank you for your positive feedback, Megan at Customer Care
Purchasing a mattress
Very helpful and friendly member of staff Very clean and well set out
2025年3月25日
Bensons For Beds - Sheffield Archer Road179 からの回答
We appreciate your positive feedback! We're happy to hear that our helpful staff and clean environment made for a great experience. Take care, Megan at Customer Care
The assistance and knowledge of the…
The assistance and knowledge of the sales representative was second to none.
2025年3月2日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that the sales representative's assistance and knowledge exceeded your expectations. Thank you for your positive feedback, Megan at Customer Care
Excellent
This showroom has excellent, efficient staff, who are always helpful. Order process is easy and delivery superb. Would always come to this store.
2025年1月29日
Bensons For Beds - Sheffield Archer Road179 からの回答
We appreciate your fantastic review! We're happy to hear that you find our staff excellent and helpful, and that you find our order process easy and delivery superb. Thank you, Megan at Customer Care
A very happy online customer
My online purchase of a new bed and mattress was trouble free l had lots of choices which included in depth details of suitability was also given choices to add on taking away old mattress and bed plus assembly of new all at reasonable prices.contacted me almost straight away with all details of delivery date etc
2025年2月15日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy your online purchase was trouble-free and you found suitable choices with helpful details. It's great to hear that our options for old mattress removal and assembly, along with prompt delivery details, met your expectations. Thank you, Megan at Customer Care
Richard was extremely helpful and…
Richard was extremely helpful and informative particularly as I needed to change something.
2025年1月24日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that our team was helpful and informative, especially when you needed to make a change. Thank you for your positive feedback, Megan at Customer Care
Our purchase was made so much easier…
Our purchase was made so much easier due to the sales person. Nice friendly and helpful man. Very knowledgeable
2025年1月26日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that our sales team made your purchase easier! We appreciate your positive feedback and are glad you found our team member helpful and knowledgeable.
Take care,
Megan at Customer Care
The young lady was very helpful and…
The young lady was very helpful and knew her products which made chosing the right mattress easier
Thankyou
2025年1月26日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so glad to hear that our team member's product knowledge made selecting the right mattress easier for you! We appreciate you taking the time to share your experience. Take care, Megan at Customer Care
Mattress buying
Clear and helpful guidance as to which mattress were suitable for or needs
2025年1月12日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that our guidance helped you find suitable mattresses for your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Great service
Great service, good advice, was left to browse all the beds without the hard sell, good selection to choose from.
2025年1月5日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that you received great service and advice while browsing our selection of beds. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Missing mattress
You did not deliver one of the mattresses. Contacted the Archer Road shop twice and told to expect a call back from Customer Services. They didn't call back.
2024年12月18日
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for bringing this to our attention Mr Phillips. We’re very sorry that one of your mattresses was not delivered and that you didn’t receive a call back as promised. This is not the level of service we aim to provide. In the meantime, we have passed this to the right team for internal feedback. Thank you for your patience,
Megan at Customer Care
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