The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
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レビュアーのコメントを見てみましょう
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... もっと見る
企業が回答しました
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... もっと見る
企業が回答しました
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... もっと見る
企業情報
Bensons For Beds - Sheffield628 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, 英国
- 1142486489
4.8
優良
378件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
100% exceptional above and beyond delivery
100% exceptional delivery, fitting service and staff
2026年7月11日
Bensons For Beds - Sheffield628 からの回答
We're so pleased you experienced exceptional delivery and fitting service from our staff. Thank you for your very kind words and for taking the time to share your positive feedback!
Great experience with a mattress swap
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out for us. We are very, very happy with the outcome!
We never felt any pressure to make a quick choice or leave the store - we actually tried a number of mattresses at three different stores (Doncaster, Meadowhall Retail Park, Drakehouse Retail Park). We went back a number of times - spending up to two hours on a couple of occasions! - and never felt like we had to leave.
Other positives were loads of choice at different price points, knowledgeable staff, and clear pricing. The delivery service was efficient. Both times they left everything clean and tidy.
2026年6月20日
Bensons For Beds - Sheffield628 からの回答
We're so pleased to hear that our 40-night comfort guarantee provided a smooth solution and that the team at Drakehouse made everything easy for you. It's wonderful to know you felt no pressure and had ample time to choose the perfect mattress across our stores. Thank you for highlighting our knowledgeable staff, clear pricing, and efficient delivery service!
Friendly Bensons
The staff were very friendly and veryi nformative even though I had to change mattress
2026年6月27日
Bensons For Beds - Sheffield628 からの回答
We're so pleased our team was friendly and informative, even with your mattress change! Thank you for your kind feedback.
Team Bensons
Judith was such a pleasure to meet
Judith was such a pleasure to meet! She was extremely knowledgeable and very helpful! Can’t wait for our new bed to arrive. Thank you Judith! You are a lovely lady 😊
2026年6月14日
Bensons For Beds - Sheffield628 からの回答
We're so pleased you had such a positive experience and found our team member knowledgeable and helpful. We appreciate your kind words!
Team Bensons
We visited the drakehouse Sheffield…
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patiently let us try them all out more than once before we made our final decision. I like to say Kate made us feel at ease and comfortable and not pressured in anyway for a sale and we will definitely be recommending our friends and family members too thanks again kate for your lovely service today
2026年6月13日
自発的なレビュー
Bensons For Beds - Sheffield628 からの回答
We are so pleased to hear about your excellent experience at our Sheffield branch. It's wonderful that our team member provided such patient and comfortable assistance, helping you find the perfect mattress. Thank you for your kind recommendation!
Team Bensons
The lady who served called June was…
The lady who served called June was very helpful and cheerful was a very pleasant shopping experience
2026年5月2日
Bensons For Beds - Sheffield628 からの回答
We're so pleased our team provided a helpful and cheerful experience. Thank you for your kind feedback.
Team Bensons
The lads who delivered the bed could…
The lads who delivered the bed could not have been more helpful.
2026年6月6日
Bensons For Beds - Sheffield628 からの回答
We're so glad our delivery team provided such helpful service. Thank you for your kind words!
Team Bensons
Bensons For Beds - Sheffield628 からの回答
Thank you for your amazing review !!!
Team Bensons
Bensons For Beds - Sheffield628 からの回答
We're so pleased our delivery team was polite, considerate, and efficient. Thank you for your kind feedback!
Team Bensons
We arrived and stated that we were just…
We arrived and stated that we were just browsing, and then the lady, Kate, said ok but just let me show you these beds, we had a good look round and tried a few beds, a main concern for us at our age was that the mattress was manageable for us to turn at our age and over the next few years but not compromise on quality and comfort. We eventually decided and were pleased with the final price
2026年5月23日
Bensons For Beds - Sheffield628 からの回答
We're so pleased to hear you had a positive experience finding your new bed! It's wonderful that we could help you find a comfortable and manageable option. Enjoy your purchase!
Team Bensons
Shown various mattress
Shown various mattress. and the difference well explained good price reduction
2026年5月26日
Bensons For Beds - Sheffield628 からの回答
We are so pleased you found our mattress selection and explanations helpful. We appreciate your kind words!
Team Bensons
Jaime was so friendly and helpful and…
Jaime was so friendly and helpful and her knowledge helped us to choose the perfect mattresses and beds.
2026年5月19日
Bensons For Beds - Sheffield628 からの回答
We're so glad our team's friendly and knowledgeable assistance helped you choose the perfect mattresses and beds! Thank you for sharing.
Team Bensons - Jess
Great service from start to finish
The sales man went through all the mattresses with us and we don’t feel rushed at all.
2026年4月30日
Bensons For Beds - Sheffield628 からの回答
We're so glad to hear that our salesman provided you with a thorough and unhurried experience while choosing your mattress! Thank you for your review.
Team Bensons
Things happened when told they would
Things happened when told they would, no complaints with the service or quality of product.
2026年4月26日
Bensons For Beds - Sheffield628 からの回答
Thank you! 😊 We’re pleased to hear everything happened as promised and that you’re happy with both the service and product quality.
Until next time, take care,
Megan | Customer Care Specialist!💜
Customer service excellence and Transparency in Policy
Customer service excellence and transparency of the policy
2026年4月26日
Bensons For Beds - Sheffield628 からの回答
Thank you! 😊 We’re proud to deliver excellent customer service with clear, transparent policies—just the way it should be.
Looking forward to welcoming you back in the future,
Megan | Customer Care Specialist✨
Friendly
Friendly, knowledgeable and helpful salesman who listened to what I wanted and found me, hopefully, my new comfy bed.
2026年4月20日
Bensons For Beds - Sheffield628 からの回答
That’s lovely to hear! Understanding your needs and finding the right fit is exactly what we aim for. Enjoy your new bed,
Megan | Customer Care Specialist
Wonderful service,lady who assisted was…
Wonderful service,lady who assisted was so kind and patient.
2026年4月12日
Bensons For Beds - Sheffield628 からの回答
Really appreciate your kind words! We’ll be sure to pass this on to her 🌟
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist💜
Helpful salesman saved a lot oftime.
Helpful salesman assessed required mattress type and saved a lot of time indicating those mattresses to try out.
Delivery was flawless with old mattress taken away.
Have yet to try out mattress which is airing off.
2026年4月10日
Bensons For Beds - Sheffield628 からの回答
We appreciate your feedback! We're happy to hear that our salesperson was helpful in assessing your needs and that the delivery was flawless. We hope you enjoy your new mattress once it's aired.
Team Bensons
The customer service was excellent,I…
The customer service was excellent,I was given time to look at the items on sale before I ask for help.Very pleased with advice given before making my choice .
2026年4月2日
Bensons For Beds - Sheffield628 からの回答
We appreciate your feedback and are so glad to hear you received excellent customer service and helpful advice while you took your time to browse.
Really helpful staff
We knew what we needed and the guy that served helped us choose what we wanted. Nice, easy and quick
2026年4月3日
Bensons For Beds - Sheffield628 からの回答
We appreciate your feedback! We're pleased the service was helpful in choosing what you wanted and that your experience was nice, easy, and quick.
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