Bensons For Beds - Shrewsbury557 レビュー 

377
•
TrustScore 5段階評価の4.5

4.7

Unit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB

•

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5つ星のうち5の評価

The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... もっと見る

企業が回答しました

5つ星のうち5の評価

The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... もっと見る

企業が回答しました

5つ星のうち4の評価

Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D

企業が回答しました


企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. マットレス専門店
  5. 寝具店

Bensons For Beds - Shrewsbury557 について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, 英国

  • 1743461737

4.7

優良

TrustScore 5段階評価の4.5

377件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(377)

過去12か月のレビュー数: 26,732件

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5つ星のうち5の評価

How to enjoy making a purchase with no staff breathing down your back

Staff excellent. Lay out excellent. No pushy staff. Good advice given when asked.

2025年10月27日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're happy to hear that you found our staff excellent and helpful, and that you appreciated our store layout and no-pressure environment.

We're always here if you need anything else, Megan at Customer Care

5つ星のうち1の評価

Waited far too long for delivery 15…

Waited far too long for delivery 15 weeks in total
Very unhelpful both in the shop and customer service.
Would never buy from Bensons again or recommend to anyone!

2025年10月20日
自発的なレビュー
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We are very sorry to hear about the delivery delay and unhelpful service you experienced. We appreciate your feedback and your time to leave this review.
Thank you,
Lauryn at Customer Care

5つ星のうち5の評価

The sales man was helpful

The sales man was helpful, no pressure was put upon me to make a purchase and time was taken for me to make my decision.

2025年10月16日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thanks for the great feedback! We're glad you felt supported without any pressure—just helpful guidance and time to decide. That’s exactly how we like to do things! We hope to welcome you back in the future, Megan at Customer Care!😊

5つ星のうち5の評価

The welcoming and professional service…empeckable the female staff member by the name of SANDY

The welcoming and professional service no bed or pillow was left unturned iff you excuse the punn left completely satisfied

2025年10月10日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thanks for the pun and the great feedback! We’re thrilled you felt welcomed and well looked after—no bed or pillow left unturned! Glad you’re completely satisfied, Megan at Customer Care⭐

5つ星のうち5の評価

Good Service and Helpful Salesperson

The sales person was very helpful in showing me and my wife a range of 3 mattresses that were in our price range and desired firmness, and we chose one which was then purchased and a delivery date arranged. He was friendly and helpful, making allowance for our age related difficulties.

2025年10月5日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thanks for the lovely review! Here’s to comfy nights and happy snoozes ahead! Megan at Customer Care🛏️✨

5つ星のうち5の評価

Good service

Good service, no bullying

2025年10月4日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We appreciate your feedback and are so glad you were happy with our service and respectful environment! Thank you for choosing us,
Megan at Customer Care

5つ星のうち5の評価

Very friendly and knowledgeable staff

Very friendly staff. Excellent advise and a good range of beds to choose from.
Would highly recommend.

2025年9月27日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thanks so much for your kind words! I’m thrilled you had a great experience and found the perfect bed. Hope to see you again soon! Thanks so much for recommending us, Megan at Customer Care.

5つ星のうち5の評価

From the moment we walked into the…

From the moment we walked into the store till we came out we felt valued and not pressured into making a purchase. Very knowledgeable staff made choosing the bed an easy decision

2025年9月3日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're delighted to hear that you felt valued and not pressured during your visit. It's great to know our knowledgeable staff made choosing a bed easy for you.
Thank you,
Lauryn at Customer Care.

5つ星のうち5の評価

Had the best experience with Mathew in…

Had the best experience with Mathew in the Shrewsbury store honest and not pushy, both my self and my husband found him honest and helpful with out trying to upsell

I would like to mention the really poor customer service on the phone!
The woman who I spoke to tried to blame the 10cm dips in my bed on a split coffee which was mostly in an area which was unaffected, to be honest it put me off using them until we went into store.

2025年9月5日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're glad you enjoyed your experience in our Shrewsbury store. We appreciate your positive feedback regarding the service you received there. We're sorry to hear about the phone experience. We'll address this to ensure better support in the future. Thanks for your time, Megan at Customer Care

5つ星のうち5の評価

An easy transaction.

We were given the opportunity to test any number of mattresses we liked. The sales person was helpful and knowledgeable. I didn’t feel pressured or cajoled in any way and the whole process was smooth and straightforward.

2025年8月7日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thank you for your wonderful review! We pride ourselves on providing a pressure-free and informative shopping experience. We're so glad you found the perfect mattress for you! Stop by again soon, Megan at Customer Care

5つ星のうち1の評価

Trundle bed disaster

The trundle bed I ordered was delivered on time, pleasant delivery personnel, but the 2 mattresses did not fit correctly (too deep). The Bensons shop arranged for the mattresses to be replaced. New mattresses arrived 3 weeks later but once again they were the wrong size and I am still awaiting delivery of replacements after ordering and paying for the trundle bed on 3 June. To add insult to injury Bensons said they were doing me a favour by not making delivery charges for the 1st replacement mattresses. Next delivery is scheduled for 18 August. I not a happy customer.

2025年6月6日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're sorry the trundle bed mattresses weren't the correct size and for the delays in getting replacements. We appreciate you bringing this to our attention. We're following up to ensure the next delivery on August 18 resolves this. Thank you for your patience, Megan at Customer Care

5つ星のうち5の評価

I haven't received my mattress yet so I…

I haven't received my mattress yet so I can't comment on that. The salesmen were friendly and there was no pressure to buy. We were left alone to try the mattress which was helpful as talking to someone while lying on a mattress is distracting. As someone who likes to try before I buy I would recommend Bensons.

2025年8月1日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thank you for taking the time to share your experience at Bensons. We are happy to hear that our salesmen were friendly and accommodating during your mattress shopping journey. We apologize for the delay in delivery but we assure you that your satisfaction is our top priority. Thank you for recommending us!

5つ星のうち5の評価

Very nice experience

Very nice experience, Sandi was really helpful and knowledgeable about the products, the mattress I purchased was very good due to her help. many thanks to Sandi especially.

2025年7月28日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thank you for the kind words and for choosing our business, we're thrilled to hear that Sandi provided you with exceptional service and helped you find the perfect mattress. Thank you for your support, Megan at Customer Care

5つ星のうち5の評価

Fantastic experience

The assistant was courteous and polite - she asked if we wanted any help, but didn’t force herself on us.
She showed us a fantastic mattress, but remained just as helpful when told that it was way beyond our budget. She then proceeded to show us a variety of different ones that were in the right price range.
I’m a wheelchair user, and she was careful to make sure tgere was enough room for me to access different beds. She watched how I positioned the pillows on the first two beds, then put them in the right place on subsequent beds.
She wasn’t pushy and remained helpful throughout the whole process of completing the sale.
I would certainly return to this store.
Thank you Sandy

2025年7月28日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

Thank you, Sandy! Our team is committed to providing exceptional customer service and ensuring that all of our customers feel comfortable and cared for while they shop. We are so happy to hear that you had a positive experience with us and we look forward to seeing you again in the future. We appreciate your business and feedback, Megan at Customer Care

5つ星のうち1の評価

The staff were friendly and helpful scammers

The staff appeared friendly and helpful but after receiving the bed I decided to check online and they sold me an ex display bed with tv at over £500 the online price for a new bed and tv. When I called them back to return the bed they said as it was an ex showroom its non returnable.

Absolute scammers!

Stay away from Shrewsbury Bensons for beds

2025年7月1日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We apologise for any inconvenience caused. We take customer satisfaction very seriously and would never intentionally misrepresent our products. Our team will investigate this matter and feed this back internally. We value your feedback and thank you for bringing this to our attention, Megan at Customer Care

5つ星のうち5の評価

Matthew was very helpful

Matthew was very helpful, wasn’t pushy &showed us different beds to make sure we picked the right one. Our last bed from Bensons beds in Preston lasted us 25 years. Happy customer.

2025年6月27日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're happy to hear that you found our team member helpful and not pushy. It's great to know that they assisted you in choosing the perfect bed. We appreciate your positive feedback and hope this bed lasts as long as your last one! Take care, Megan at Customer Care

5つ星のうち5の評価

Satisified Customer

Knowlegeable, courteous and friendly sales person (Matthew). Competitive price compared with other companies.

2025年6月13日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We appreciate you sharing your positive experience! We are so glad you found our salesperson knowledgeable, courteous, and friendly and our prices competitive.
Take care,
Megan at Customer Care

5つ星のうち5の評価

Lovely and helpful assistant

Lovely and helpful assistant, good range of products and very reasonably priced.

2025年6月4日
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're happy to hear that our assistant was helpful, and that you found our product range and prices to be good. Thank you for your review Mrs Tims, Megan at Customer Care

5つ星のうち5の評価

Having going into store with no idea…

Having going into store with no idea what type of mattress we needed, Debbie, in Shrewsbury store was on hand to give us excellent advice, she guided us effortlessly through the process. Would definitely recommend Bensons in Shrewsbury

2025年6月1日
自発的なレビュー
Bensons For Beds - Shrewsbury557 ロゴ

Bensons For Beds - Shrewsbury557 からの回答

We're happy to hear that you received excellent advice and guidance in our Shrewsbury store. We appreciate you recommending Bensons, and we hope to be of service to you again. Take care, Megan at Customer Care

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