I purchased a brand new mattress, ottoman base and headset over the bank holiday weekend. The sales staff (Shabaz) and the management team (George) were excellent. Both were very courteous and profess... もっと見る
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所在地
所在地を変更Slough Estate Retail Park, Bath Road, SL1 4DX Slough, Berkshire, GB
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Greeted welcome by Sarbjit Good knowledge and advise given and factual Very thorough service and very helpful Let’s hope the delivery process is as good Thanks
Delivery of bed was super efficient and very communicative. We are yet to use it as are moving house and had to place in storage until we purchase our new place but very excited to try it
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We visited the Slough store as our local store in South Ruislip has now closed down. (Bought a bed there about 4 years ago). Keith was brilliant attending to our requirements, without the hard sell.... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Slough Estate Retail Park について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Slough Estate Retail Park, Bath Road, SL1 4DX, Slough, Berkshire, 英国
4.7
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent sales and delivery staff.
2026年9月7日
Greeted welcome by Sarbjit
Greeted welcome by Sarbjit
Good knowledge and advise given and factual
Very thorough service and very helpful
Let’s hope the delivery process is as good
Thanks
2026年9月3日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellent customer service
I purchased a brand new mattress, ottoman base and headset over the bank holiday weekend. The sales staff (Shabaz) and the management team (George) were excellent. Both were very courteous and professional and helped me select the right bed and also offered me a very good deal. I would recommend Bensons for Beds-Slough to other customers!!!
2026年8月31日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
Hello Amrita,
Thanks for sharing your experience! 😊 We're so pleased our team could turn things around and help get your fabulous new bedside table home without the delivery cost becoming a nightmare. A big thank you for taking the time to contact us, and we're delighted that our Head Office team could help make it happen. Enjoy your stylish new bedside table, and we hope it takes pride of place for many years to come,
Megan | Customer Care Specialist🛏️✨
My overall experience with Benson4beds…
My overall experience with Benson4beds have been nothing less than excellent from the moment my order was placed to the time it was delivered.
2026年8月28日
Bensons For Beds - Slough Estate Retail Park からの回答
Hello,
Thank you for your wonderful review! 😊 We're thrilled to hear your experience with Bensons for Beds was excellent from the moment you placed your order right through to delivery. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Delivery of bed was super efficient and…
Delivery of bed was super efficient and very communicative.
We are yet to use it as are moving house and had to place in storage until we purchase our new place but very excited to try it
2026年8月28日
Bensons For Beds - Slough Estate Retail Park からの回答
Hi Katie,
Thank you for your lovely feedback! 😊 We're delighted to hear that your bed delivery was super efficient and that our team kept you well informed throughout the process.
While it's a little longer before you get to enjoy your new bed, we're thrilled to know you're excited to try it once you're settled into your new home. We hope the move goes smoothly and that your new bed provides many years of comfort when the time comes. Thanks again for choosing Bensons for Beds, and best of luck with your house move,
Megan | Customer Care Specialist⭐
I was assisted by Keith who was very…
I was assisted by Keith who was very professional, helpful and patient.
I really liked the fact that unlike others I’ve met in other branches, he was not pushy. I ended up purchasing a very good mattress. Thank you.
2026年8月25日
Bensons For Beds - Slough Estate Retail Park からの回答
Hello,
Thank you for your fantastic review! 😊 We're so pleased Keith made your experience a positive one with his professional, patient, and no-pressure approach. Congratulations on your new mattress, and thank you for choosing us. We hope it brings you many nights of great sleep,
Megan | Customer Care Specialist⭐
The sales advisor was very professional
The sales advisor was very professional. He did not pressure us into a sale, he just gave us our options and we chose a great bed. He was very pleasant to deal with. Clearly highly experienced.
2026年8月21日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
Hello Steve,
Thank you for your wonderful review! 😊 We're delighted to hear that our sales advisor provided such a professional and relaxed experience. It's fantastic to know that you felt no pressure, were given clear information about your options, and were able to choose a great bed that's right for you.
Wishing you many nights of perfect sleep ahead,
Megan | Customer Care Specialist
Promised delivery date was never real
Promised delivery date was never real — had to fight for a refund of my time and trust
Ordered a Sealy Bronte mattress and protector (£1,659.98) in person at the Slough store. The salesperson, Keith, told me clearly it would be delivered on 21 August, and I planned around that. What I didn't find out until later is that Bensons' own system generated a second, contradictory order confirmation just 36 minutes after the first — already showing a delivery date of 2 September — and nobody bothered to tell me. I only found out because I had to chase them myself.
On 21 August, the day I'd been promised delivery, no one called. I waited until midday, then rang them, and was told it had actually slipped to 2 September — nearly two weeks late, with zero warning. After a frustrating call I managed to talk them down to 27 August, still six days later than agreed, with no real explanation for how a "confirmed" delivery date could be wrong before the order was even a day old.
If you buy in-store, don't trust the delivery date you're given verbally — check your email for a second, contradicting confirmation, because Bensons apparently won't tell you about it themselves.
2026年8月21日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
Thank you for taking the time to share your feedback. I am truly sorry to hear about the frustrating experience you had with your recent mattress order, particularly regarding the conflicting delivery dates and the lack of communication. We understand how disruptive this can be when you've made plans around a promised date. We sincerely apologise for the inconvenience and the trust that was lost. I can see the order has now been cancelled and I will review your comments internally to improve our processes.
Thank you for your review - Lauryn at Customer Care
Great service
Great service, kept me informed all the and mattress delivered on time as promised
2026年8月16日
Bensons For Beds - Slough Estate Retail Park からの回答
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our service and that your mattress was delivered on time. Our goal is to always keep our customers informed and satisfied. You can count on us for all your future mattress needs.
Buying a bed can be stressful and not…
Buying a bed can be stressful and not much fun but my husband and I had a great experience at Bensons in Slough. Surbjit was so friendly and helpful throughout. He offered us many options and had very good knowledge of all the products. The process all went through smoothly. We would definitely recommend Surbjit and this store.
2026年8月2日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased to hear that buying a bed was a great experience for you! It's wonderful that our team member was friendly, helpful, and knowledgeable, making the process smooth. Thank you for your recommendation!
Team Bensons
Perfect mattress!
2026年7月25日
Bensons For Beds - Slough Estate Retail Park からの回答
Thank you for your review! We're thrilled to hear you're enjoying your perfect mattress. Wishing you many comfortable and restful nights ahead! 😊
Lovely friendly sales man
Lovely friendly man, helped me and my mum find perfect bed. Was very patient and sweet with my daughter as well who was running around. We were hesitant to buy a bed on the day but were so happy with the service we did. Would defo recommended surbjit.
2026年7月25日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
Thank you for your wonderful review! We're delighted to hear that you and your mum found the perfect bed with Surbjit's help. It's fantastic to know that he was patient, friendly, and took the time to make sure you felt confident in your choice.
Thank you for your recommendation and for choosing Bensons for Beds. We hope you enjoy your new bed for many years to come! 😊
Delivered on time and with no issues
Delivered on time and with no issues. Delivery team could not be faulted. Thank you.
2026年7月13日
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased your delivery was on time and without any issues. It's wonderful to hear that our delivery team provided excellent service. Thank you for your kind feedback!
Lilianna at Slough was so knowledgeable…
Lilianna at Slough was so knowledgeable and helpful, I got exactly what I wanted
2026年7月3日
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased our team member was knowledgeable and helpful, and that you found exactly what you were looking for. Thank you for your kind feedback!
Brilliant service by Liliana at Bensons for Bed Slough
Brilliant service by Liliana at Bensons for beds, Slough branch. She was very friendly and patient. She explained in detail and showed us around to make sure we made the right decision. She even gave us a lot of time to decide to make the right choice. Thank you and we will surely recommend others to purchase from this store.
2026年6月30日
自発的なレビュー
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased to hear our team member provided brilliant service, being friendly and patient. It's wonderful that they explained everything in detail and gave you ample time to make the right decision. Thank you for your kind recommendation!
Team Bensons
Very knowledgeable and customer care fab
Very knowledgeable and after discussing my needs really helped me choose the right one
2026年6月30日
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased our team was knowledgeable and helped you choose the right product after discussing your needs. Thank you for your kind words!
Team Bensons
Great Service
The whole process was great. The salesman showed us all the mattress in the shop. There was no pressure to buy. Lots of communication about the progress of the order. All arrived on time, delivered and installed well. Great mattress Would recommend
2026年6月25日
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased to hear your whole process was great, from our salesperson showing you mattresses without pressure, to excellent communication about your order. It's wonderful that everything arrived on time and was installed well. Thank you for your recommendation!
Team Bensons
Very professional service
Everything was handled very professionally from start to finish. The very pleasant salesman in the shop didn’t push the sale as so often happens. I was informed the progress of my order all along the way and the week before the mattress was being delivered I was given a 2 hour slot as to when delivery would take place on the date I was given. The two gentlemen who delivered were very polite and took the mattress and placed it on my bed base and they were within the time slot given. I would definitely go to Bensons in the future.
2026年6月26日
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased to hear about your excellent experience, from the helpful sales assistance to the polite delivery team. It's wonderful that your order progressed smoothly and that you're happy with the service. Thank you for your kind feedback!
Team Bensons
George (slough branch) was amazing
George (slough branch) was amazing, helpful, knowledgeable on products and made my decision on the Tumpur mattress quick and easy! And the mattress is beyond amazing! Thanks George
2026年6月21日
Bensons For Beds - Slough Estate Retail Park からの回答
We are so pleased to hear our team member provided such helpful and knowledgeable assistance, making your mattress decision quick and easy. We're delighted you love your new mattress!
Team Bensons
Bensons For Beds - Slough Estate Retail Park からの回答
We're so pleased our team was helpful. Thank you for sharing!
Team Bensons
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