From ordering in store everyone was really helpful and friendly . Delivery drivers were both polite and helpful . We went for a Sealy Posture Pedic Mattress and definitely picked the right one for us... もっと見る
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The member of staff that served us was very helpful, very pleasant and gave us all the time we needed. He knew we weren’t buying that day but welcomed us back for when we have made up our minds. N... もっと見る
We popped into the store to buy a bed for our toddler, we had a little walk round, but then needed some assistance, Linda approached and asked if we needed help, we explained what we required and she... もっと見る
企業が回答しました
We wanted to update our mattress. The sales assistant was very helpful and knowledgeable about the products. Her tablet also allowed her to check availability, options etc on the spot, and details of... もっと見る
企業情報
Bensons For Beds - Stafford Superstore243 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 3 Hough Retail Park, Lichfield Road, ST17 4LU, Stafford, Stafforshire, 英国
- 1785220884
4.8
優良
235件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Patient and informative
The staff were incredibly patient and helpful, explaining all the features.
2025年3月26日
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate your feedback! We're so glad to hear that our staff was patient and helpful in explaining the features to you. Thank you, Megan at Customer Care
A salesman named Jack was very helpful…
A salesman named Jack was very helpful and guided me to what I needed with a smile.
2025年3月21日
Bensons For Beds - Stafford Superstore243 からの回答
Thank you for the 5 stars Mr Causer
Excellent service from staff and…
Excellent service from staff and delivery was perfect.Thank you.
2025年3月14日
自発的なレビュー
Bensons For Beds - Stafford Superstore243 からの回答
Thank you Carl so much for your feed back.We are very happy that the service you received was Excellent.
Experienced staff who took the time to…
Experienced staff who took the time to explain all the options for bedframes and mattresses that could suit my needs .
So much patience as they guided me through the process . I'm confident that I've made the right choices and I'm looking forward to taking delivery
2025年3月4日
Bensons For Beds - Stafford Superstore243 からの回答
Hi Jacqueline, thanks for the 5 star review. We do to try our best to explain all the options to our customers. we are very patient instore, we find it helps the customers.
George at your branch at the hough…
George at your branch at the hough stafford was extremely helpful and knowledgeable a pleasure to talk too
2025年2月8日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy to hear that you had such a positive experience! It's great to know the team member was so helpful and knowledgeable. Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Stafford Superstore243 からの回答
We are happy to hear that our assistance was beneficial. We appreciate your positive feedback and thank you for sharing. Take care, Megan at Customer Care
Purchase of king size mattress
Very helpful member of staff (jack)
Who advised me extremely well.
2025年2月11日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy to hear that our staff was helpful and provided excellent advice! We appreciate your positive feedback and support.
Take care, Megan at Customer Care
Helpful but not pushy assistance from the store assistant.
Haven't had the bed delivered yet, but feel we have what we want at a good price. We had decided on a bed and mattress after a visit to the Stafford store, where we were given good information and professional help by a very pleasant male sales assistant. We bought the bed and mattress on line, as there was a further discount with a discount card. It is a shame the card couldn't be used in-store, as the selling was done by the sales assistant there.
2025年2月2日
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate you sharing your experience. We're glad you found what you wanted at a good price and that our sales assistant in Stafford was helpful. We regret the discount card couldn't be used in-store and appreciate your feedback on this.
Take care,
Megan at Customer Care
Appreciated member of staff
Member of staff did delivery at £10 rather than £50 if I would of had to pay the £50 (my order was only slightly over £100) the sale would have been lost and I would have gone elsewhere
Useful to go into store to view products
2025年2月2日
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate you visiting our store to see our products. We're glad a staff member was able to assist with your delivery charge. We value your feedback regarding the delivery cost and will review our policies.
Take care,
Megan at Customer Care
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate your positive feedback regarding our service and product. We're happy you had a great experience, Megan at Customer Care
First class service from Linda Jordan…
First class service from Linda Jordan at the Stafford Branch
2025年1月10日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy to hear that you had a positive experience at the Stafford Branch. Thank you for taking the time to leave us your kind feedback.
Take care,
Megan at Customer Care
Exceptional In-Store Experience at Bensons for Beds Stafford
I recently visited the Bensons for Beds store in Stafford to purchase a new mattress, and I was blown away by the exceptional service I received. From the moment I walked in, the staff were incredibly friendly, welcoming, and knowledgeable.
George took the time to truly understand my needs and preferences. He patiently answered all my questions, offered expert advice on different mattress types and technologies, and even let me try out several options to find the perfect fit.
The store itself was clean, well-organized, and inviting. The selection of mattresses was vast, offering a wide range of choices to suit every budget and comfort level.
I highly recommend Bensons for Beds Stafford to anyone in the market for a new mattress.
2025年1月1日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy to hear that you had such a positive experience at our store. It's great to know that our team provided exceptional service and helped you find the perfect mattress. We appreciate your recommendation, Megan at Customer Care
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate your feedback! We are happy to hear that our service was helpful and friendly. Thank you for choosing us, Megan at Customer Care
Needed a new bed & mattress for spare room after son…
Needed a bed for spare room when son moved out and after looking online went along to my local Bensons. The staff were really friendly, helpful and knowledgeable. I was shown around to test the different mattress firmness on different bed bases so the ideal choice could be made which you cannot do online. The beds were solid too so great quality. Online deals were also honoured. This is now the fourth bed and mattress bought from Bensons.
2024年12月30日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy to hear that you found our staff helpful and knowledgeable in choosing the perfect bed. It's great to know that you were able to find a quality bed that suited your needs, and that we honoured our online deals. Thank you for your continued loyalty, Megan at Customer Care
Bensons For Beds - Stafford Superstore243 からの回答
We appreciate your feedback! We are so glad our knowledgeable staff met your needs and provided excellent service. Thank you, Megan at Customer Care
VERY good experience and nice staff
VERY good experience and nice staff. Specially Lynda was so helpful
2025年1月2日
Bensons For Beds - Stafford Superstore243 からの回答
We're happy you had a very good experience and that our staff were nice and helpful! We appreciate your positive feedback and support.
Take care,
Megan at Customer Care
Friendly staff and helpful
2024年12月29日
Wrong item delivered in the first place…
Wrong item delivered in the first place then had to wait for the right item to be delivered an extra 8 weeks, £50 voucher took ages to get sorted out , the only good thing about your company is that the fitters knew what they were doing and made a very good job of fitting the wardrobes.
2024年12月14日
Bensons For Beds - Stafford Superstore243 からの回答
Thank you for sharing your feedback. We’re very sorry for the initial error with your order and the extended wait for the correct item, as well as the delay in receiving your voucher. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’re pleased to hear that the fitting team did a great job, and we’ll make sure your comments are shared with them. Thank you for your patience while we work to improve our processes,
Megan at Customer Care
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