We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... もっと見る
所在地
所在地を変更Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... もっと見る
企業が回答しました
Sarah was excellent! She was extremely knowledgeable and helpful. She gave good, clear information on all the products we looked at. She was also very friendly and approachable.It made it very easy fo... もっと見る
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Stevenage493 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, 英国
- 1438312172
4.7
優良
489件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff member service was very…
The staff member service was very pleasant and helpful did her best to get us a great deal
2026年1月12日
Bensons For Beds - Stevenage493 からの回答
We're so pleased to hear that our staff member was pleasant and helpful and secured a great deal for you. Thank you for your positive feedback.
A great service
2026年1月1日
Bensons For Beds - Stevenage493 からの回答
We’re so glad you had a great experience with our service! 💜 Thank you for your positive review - Lauryn at Customer Care
Super delivery experience
Super delivery experience. Arrived when they said they would having phoned to give me a more exact time. Happy and helpful when they arrived removed my old mattress and put my new one in place almost before I could notice it happen!! Explained what I needed to do next and left letting me get on with the rest of my day.
2026年1月11日
Bensons For Beds - Stevenage493 からの回答
Thank you so much Adrienne! Our delivery team will be thrilled to hear this. Glad they could whisk away the old mattress, set up the new one, and keep your day running smoothly. Enjoy the comfort,
Megan at Customer Care!
Surprised and pleased
Connor in Stevenage was very helpful and knowledgeable when purchasing my original and replacement mattress. Sadly, the first mattress was faulty within a year. But, Bensons were good to their replacement policy. An independent assessor visited and within a week I was able to choose either a refund or another mattress.
I chose a new more expensive one which was delivered within two weeks. And, because of their honesty and upholding their policy, I have purchased a second mattress for our other bedroom.
2025年12月26日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We're happy to hear that the team member in Stevenage was helpful during your mattress purchases. It's good to know our replacement policy worked well for you, and you were able to find a suitable replacement. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Stevenage493 からの回答
Thank you for giving us 5 stars Mr Benn! We’re glad our team was helpful and made the process quick and easy. We appreciate your feedback,
Megan at Customer Care
I must say the service I got at…
I must say the service I got at Stevenage branch young lady who served me her name is Sarah she was brilliant really gave me a lot of time as I suffer from anxiety a little bit and she made me very comfortable recommend anybody to go speak to her she was brilliant and the other stuff I bumped it into on the way round we're also very good but she's the one that sorted me out very grateful cuz it is hard when you've got some form of anxiety mental health problem or something like that you need support like that
2026年1月2日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
Thank you for sharing your experience Trevor! We’re so pleased to hear Sarah at our Stevenage branch provided such brilliant support and made you feel comfortable throughout the process. Your kind words mean a lot, and we’ll make sure Sarah and the team know how much you appreciated their care. We’re proud to offer a welcoming environment for all our customers and look forward to seeing you again soon.
Sleep well,
Megan at Customer Care
Staff were very attentive and listened…
Staff were very attentive and listened to my needs . Got a great deal in the sales and they helped me load my matress into my van . Job jone 👍
2025年12月30日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We’re so glad our team was attentive and helpful, and that you got a great deal. Helping you load the mattress was the least we could do – enjoy your new bed!
See you next time! Megan at Customer Care 😊
Good purchasing experience
Recently purchased a new mattress. Visited a few branches before deciding which to go for, but in all the staff were friendly, helpful and very knowledgable. Basically ended up purchasing from my local branch but as I say in all we visited we had a good experience.
2026年1月2日
Bensons For Beds - Stevenage493 からの回答
We’re so glad every branch gave you a friendly, knowledgeable experience and helped you find the perfect mattress locally – that’s wonderful to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Stevenage493 からの回答
We are happy to hear that you found our customer service to be very good and not pressured. We appreciate you taking the time to leave us this great feedback! – Lauryn at Customer Care 💜
Great customer service from Georgia in store.
Georgia who helped us with our Mattress selection was very helpful. Her knowledge and understanding of the brands she was selling was very good. Georgia made the entire experience very easy and enjoyable.
2025年12月28日
Bensons For Beds - Stevenage493 からの回答
We’re so glad Georgia made your mattress shopping easy and enjoyable! Her knowledge really shines through. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Stevenage493 からの回答
We're happy to hear that our friendly, polite, and happy staff answered your questions! We appreciate your positive feedback and thank you!
The salesman Colin was helpful
The salesman Colin was helpful, polite even though this was not a big sell. When we went into Dreams the salesman had such a bad attitude that we left
2025年12月13日
Bensons For Beds - Stevenage493 からの回答
Thank you for your kind words Mr Rieger! We’re so pleased Colin made your experience a great one. We appreciate you choosing us and look forward to helping again in the future.
Best Wishes,
Megan at Customer Care
Tara was very helpful
Tara was very helpful. The informatiom she gave us made us choose the right product thay suits our needs. Thank you bery much for being helpful
2025年12月4日
Bensons For Beds - Stevenage493 からの回答
Thank you for your kind words! We’re so pleased Tara was able to provide the information you needed to find the perfect product. We’ll make sure she sees your feedback,
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget.
We recently purchased a bed from Bensons for Beds and had an excellent experience from start to finish. The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget. The delivery was smooth and on time, and the quality of the bed is fantastic — sturdy, comfortable, and exactly as described.
Overall, very happy with the entire purchase process. Highly recommended for anyone looking for great quality beds and reliable customer service!
2025年11月30日
Bensons For Beds - Stevenage493 からの回答
We're happy to hear that you had an excellent experience purchasing your new bed. It's great to know our staff were helpful and the delivery was smooth. We appreciate you recommending us!
Brilliant service from start to…
Brilliant service from start to finish.. can’t praise them enough!
2025年11月30日
Bensons For Beds - Stevenage493 からの回答
We are happy to hear that you received brilliant service. We appreciate you taking the time to leave us such positive feedback!
Bensons For Beds - Stevenage493 からの回答
We’re delighted to hear you had great service from ordering right through to delivery! Making the process smooth and stress-free is what we aim for every time. 💜
Thank you for your positive review Suzanne – Lauryn at Customer Care
Knowledgeable staff
Knowledgeable staff, friendly and helped us make the right choice. Clear details about delivery. All good!
2025年11月25日
Bensons For Beds - Stevenage493 からの回答
We’re thrilled to hear that our team was knowledgeable, friendly, and helped you make the right choice. It’s great to know the delivery details were clear and everything went smoothly. Your feedback is truly appreciated!
Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Stevenage493 からの回答
Thank you for your feedback! We’re delighted to hear you had a good experience and that our sales team provided great support. Your comments are truly appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service in Stevenage store…
Excellent service in Stevenage store from Sarah and then excellent service from Craig and Kev delivery team who were fabulous
2025年11月18日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Trish– Lauryn at Customer Care 💜
What a great experience
What a great experience we had when we went into the Stevenage branch to order a new mattress. From the moment we walked in, we were warmly welcomed and shown everything we asked about.
The experience was EXCELLANT!; joyous even. We had a laugh with the salesman and went away satisfied. if the product is anything like the service, i'll be more than happy
2025年11月18日
Bensons For Beds - Stevenage493 からの回答
We're happy to hear that you felt welcomed and satisfied with the service at our branch. We appreciate your positive feedback and hope you enjoy your new mattress.
Thank you,
Megan at Customer Care
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