Bensons For Beds - Stockton27 レビュー 

558
•
TrustScore 5段階評価の5

4.9

Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... もっと見る

企業が回答しました

5つ星のうち5の評価

Our experience was fantastic. We were given a very personalised service, including the sleep machine. We were given the time to speak privately to one another, and ultimately very happy with our exper... もっと見る

5つ星のうち5の評価

I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... もっと見る

企業が回答しました

5つ星のうち5の評価

Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. マットレス専門店
  5. 寝具店

Bensons For Beds - Stockton27 について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, 英国

  • 1642673233

4.9

優良

TrustScore 5段階評価の5

558件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(558)

過去12か月のレビュー数: 26,637件

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5つ星のうち5の評価

Staff were helpful and knowledgeable…

Staff were helpful and knowledgeable both in the showroom and the delivery guys. The dismantling service which took away the old bed was well worth the money. the guys were careful taking the bed in and out to ensure there was no damage. I would definitely use Bensons again and recommend them wholeheartedly.

2026年5月20日
自発的なレビュー
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're so pleased to hear our team was helpful and knowledgeable, both in the showroom and during delivery. It's great the dismantling service was worthwhile and that our team was careful. Thank you for your recommendation!

Team Bensons - Jess

5つ星のうち5の評価

Delivery service was great

Delivery service was great. The staff exhibited a lot of professionalism during delivery and fixing.

2026年5月15日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're delighted to hear our delivery service was great and our staff showed professionalism during delivery and fixing.

Team Bensons - Jess

5つ星のうち5の評価

Great service, great people, great products.

From walking in the shop to delivery day. Everything went very smooth thanks to Mick and the two Andy's.
All were friendly, helpful and professional throughout.

2026年5月18日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're so glad everything went smoothly from start to finish! It's wonderful to hear our team was friendly, helpful, and professional.

Team Bensons - Jess

5つ星のうち5の評価

Purchasing mattress from bensons…

Excellent service loverly shop and very polite sociable staff members above and beyond as I have limited mobility and in wheelchair. Attended with my daughter explained what I was looking for and given and shown the best mattresses for my needs. Stuart the salesperson I dealt with in Stockton on tees shop. Portrack. Was excellent,polite, informative and professional nothing was problem

2026年5月19日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're so pleased to hear about your excellent experience at our shop. It’s wonderful that our staff provided such polite, informative, and professional service, especially considering your mobility needs. We appreciate you sharing your positive feedback.

Team Bensons

5つ星のうち5の評価

Very good delivery service

Very happy once again with delivery service. Darren Niles and colleague professional efficient quick and friendly

Took away the packaging after setting up the bed. Even placed our existing mattress on the new bed for me

Thank you

2026年5月14日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're so happy to hear about your excellent delivery experience! It's wonderful that our team provided such professional, efficient, and friendly service, even placing your existing mattress. Thank you for your kind words!

Team Bensons - Jess

5つ星のうち5の評価

Very friendly and helpful sales team…

Very friendly and helpful sales team and delivery team

2026年5月8日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you for the great feedback! 😊 We’re really pleased to hear both the sales and delivery teams were friendly and helpful. That’s exactly the experience we aim to deliver—enjoy your purchase! 🛏️✨

5つ星のうち4の評価

Helpful staff and good service

The staff in store were very nice and friendly and took their time with us and didn't rush us.
The app for tracking the delivery and being kept informed of the time of delivery was very helpful.
Both of the delivery guys were polite, helpful, friendly and efficient despite being up and on the road since very early in the morning.
The only negative thing was that our day of delivery was changed. That wasn't great as we had arranged for our old mattress and topper to be collected the day of the delivery of the new mattress. That had to be rearranged. But I did contact the store and they said that if we couldn't rearrange collection of the old mattress and topper that the delivery guys would take them away for us. We were able to rearrange collection of the old mattress etc which was good but it was nice to know that Bensons would help us.
We have bought a mattress, a bed and bedside cabinets from Bensons previously. Their staff have always gone out of their way to help us.

2026年5月10日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you so much for your lovely and detailed review! We’re delighted to hear how helpful our in‑store team and delivery crew were, and that our tracking app kept you well informed. We’re sorry again about the delivery date change and really appreciate your understanding — we’re glad our team could help make things right. Thank you for choosing Bensons once again; it truly means a lot to us! 😊

5つ星のうち5の評価

Friendly and helpful service

Friendly and helpful service from Marie at the Stockton branch where we recently purchased a bed frame and mattress.
Marie is a credit to your business.

2026年5月7日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're so glad to hear about the friendly and helpful service you received at our Stockton branch. It's great to know you're pleased with your new bed frame and mattress. We appreciate your kind words!

Team Bensons

5つ星のうち4の評価

We really liked what we saw in the…

We really liked what we saw in the shop, and we ordered two ottoman double beds for our children. The beds took five weeks to arrive. When we received the order, my husband unpacked one of the beds and found a scratch on part of the metal frame. We are not sure whether this happened during delivery or at the manufacturer.

The first bed was easy to put together by following the instructions. However, when it came to the second bed, it was much more complicated and took us double the time, or even longer, to assemble because the instructions were not as simple to follow.

Overall, we are pleased with both beds!

2026年5月10日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We appreciate you sharing your feedback. We're glad you are pleased with the beds. We're sorry to hear about the scratch and the difficulty you experienced with the second bed's assembly. We will review the assembly instructions to ensure they are easy to follow.

Team Bensons

5つ星のうち5の評価

Very happy with the quality of my bed…

Very happy with the quality of my bed frame & mattress. Great customer service at Stockton with Paul. My order was delivered on time, with friendly & helpful delivery team. All carried upstairs for me, would definitely recommend Bensons for Beds 👍🏻

2026年5月7日
自発的なレビュー
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're happy you're pleased with the quality of your bed frame and mattress! It's great to hear about the excellent service you received and that your order was delivered on time by a friendly and helpful team. Thank you for recommending us!

Team Bensons

5つ星のうち5の評価

The guys in the shop were helpful

The guys in the shop were helpful, informed but not pushy. The credit options were explained clearly. Our mattress arrived on time with lots of communication beforehand. The delivery guys were friendly, quick and efficient.

2026年5月2日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We're happy to hear that our team were helpful and informative, and that the credit options were explained clearly. It's great your mattress arrived on time and the delivery team were friendly and efficient.

Team Bensons

5つ星のうち5の評価

Brilliant company to deal with from…

Brilliant company to deal with from sales to delivery. Sales guy Mark was very helpful and info was received regularly updating on delivery time. Two guys who delivered were brilliant, both removing old mattress and installing new one. Staircase was not easy to negotiate but they managed ok. Would recommend Bensons for Beds any day.

2026年5月1日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you for the fantastic review! 😊 We’re so pleased Mark and the delivery team made everything run smoothly—even with those tricky stairs! Thanks for the recommendation and enjoy your new bed 🛏️✨

5つ星のうち1の評価

Unreliable

Benson beds once purchased item if any fault with product their service is really let you down, they don’t solve problems and not accurate with information, they don’t even pick up the phone. I had faulty bed delivered and it took 3 month to pick up only help with finance team intervene and still waiting for confirmation of my refund.

2026年4月28日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

We regret to hear about the issues you experienced with the faulty bed and the delay in resolution. We appreciate you bringing this to our attention. We're looking into the matter to improve our service and communication.

Team Bensons

5つ星のうち5の評価

Time and patience of staff to let you…

Time and patience of staff to let you compare beds for what was right for you nothing was to much trouble staff very knowledgeable on products sold including pillows and protectors.

2026年4月26日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you so much! 😊 We love hearing this—our team is always happy to give you the time and guidance you need to find just the right fit (right down to the pillows!). We’ll be sure to share your kind words with them,
Megan | Customer Care Specialist✨

5つ星のうち5の評価

helpfull

helpfull, knowledgable & not pushy sales guys

2026年4月23日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you! 😊 We’re so glad you found our sales team helpful, knowledgeable, and refreshingly not pushy—just how shopping should be! 💜

5つ星のうち5の評価
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you! We’re really pleased to hear our staff were helpful and courteous.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist💤

5つ星のうち5の評価

Great service from start to finish

Great service from start to finish. Good quality bed and excellent price compared to other stores. Good advice and friendly instore team. Delivery was prompt and efficient.
Highly recommend 👌

2026年4月20日
Bensons For Beds - Stockton27 ロゴ

Bensons For Beds - Stockton27 からの回答

Thank you for the fantastic feedback! We’re delighted you enjoyed great service from start to finish, found excellent value, and received friendly in‑store advice along with prompt delivery 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist

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