Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... もっと見る
企業が回答しました
所在地
所在地を変更Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... もっと見る
企業が回答しました
The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... もっと見る
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
企業情報
Bensons For Beds - Stockton27 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, 英国
- 1642673233
4.9
優良
528件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They were most helpful
They were most helpful. Showed me everything I needed to know . You couldn't ask for more .
2025年11月8日
Bensons For Beds - Stockton27 からの回答
We’re so happy to hear our team provided all the information you needed and made the process effortless! Your kind words mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Stockton27 からの回答
Thank you for your kind words! We’re delighted to hear Paul provided such great service and made your experience a positive one. We appreciate you taking the time to share this feedback!
Thank you for your positive review Kristina – Lauryn at Customer Care 💜
The Gentleman that dealt with us was…
The Gentleman that dealt with us was friendly and very informative. he was patient with us whilst we tried and tested each mattress. We informed him of our specific needs and he was able to point us in the direction of several mattresses that would be ideal for us. He made the experience an enjoyable one and i would highly recommend.
2025年11月2日
自発的なレビュー
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you found our team member friendly and informative! It's great to know they were patient as you tested each mattress and guided you to options that fit your needs. We appreciate your recommendation,
Megan at Customer Care
A great experience buying a new bed
A great experience buying a new bed.
Mark was extremely knowledgeable and had excellent customer service! I would highly recommend visiting the Portrack lane showroom and seeing him! Many thanks!
2025年10月31日
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you had a great experience purchasing a new bed and that you found our team member knowledgeable with excellent customer service. We appreciate your recommendation and positive feedback.
Thanks again for your support – we truly appreciate it!
Megan
Bensons For Beds - Stockton27 からの回答
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it.
Until next time, take care,
Megan at Customer Care!
Mark at Portrack Lane was very helpful…
Mark at Portrack Lane was very helpful and met the needs for our budget.Showed us several options and explained the delivery process.
Not pushy or upsetting just went with what we wanted.
2025年10月29日
自発的なレビュー
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you found our team member helpful and that they met your needs within your budget. We appreciate you highlighting the delivery process explanation and the no-pressure approach. Thanks for your positive feedback,
Megan at Customer Care
Nice experience
I had a really nice experience at bensons for beds shop. The customer service was friendly and helpful throughout — the staff took the time to answer my questions and made sure I found the right bed for my needs. Overall, very happy with the service and would definitely recommend this store to others
2025年10月22日
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you had a nice experience at our store. Our team is glad they were friendly and helpful, ensuring you found the right bed. Thank you for recommending us,
Megan at Customer Care
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you felt welcomed and informed, and that you had enough time to try our beds. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Pleased with everything delivery great…
Pleased with everything delivery great on time Colin and Reece made up the bed for us no problems
2025年10月13日
Bensons For Beds - Stockton27 からの回答
We're pleased that your delivery was great and on time. It's wonderful that our team made up the bed for you without any issues. Thank you for your review – Lauryn at Customer Care 💜
Great in store knowledge and service
Went in to information gather on a new mattress. Got al the info / options and such a great deal we ordered, delivery in a couple of weeks, great service.
2025年10月6日
Bensons For Beds - Stockton27 からの回答
Thank you for your great feedback! We’re delighted you found all the information you needed and enjoyed our service. We hope you love your new mattress when it arrives!
Best Wishes,
Megan at Customer Care
Very helpful staff.
2025年10月5日
自発的なレビュー
Bensons For Beds - Stockton27 からの回答
Thank you for your feedback! We're glad our staff were very helpful.
Take care,
Megan at Customer Care
Excellent from start to finish
Helpful in the store, ordered easily I was able to choose the delivery date and was given a two hour delivery window. The delivery guys then called half an hour before so didn’t disrupt my whole day. Both delivery guys put overshoes on to take the bed upstairs, excellent service.
2025年9月27日
Bensons For Beds - Stockton27 からの回答
Thanks for the wonderful feedback. We aim to make delivery a breeze. Overshoes? Check. Friendly calls? Double check. Hope you’re loving your new bed and getting the most peaceful nights sleep.
Take care,
Megan at Customer Care✨
Great service
Great service - knowledgeable staff. Marked 4 instead of 5 as was told d/d payment would be set up for for 2nd of the month. Finance application set it up for 22nd. Other than that - spot on. Very happy with communication re delivery slot.
2025年9月30日
Bensons For Beds - Stockton27 からの回答
Thank you for your honest feedback!
We’re glad to hear you were happy with our service and communication. Apologies for the confusion with the direct debit date — we’ll look into this to ensure it’s clearer going forward. We appreciate you choosing us and hope you continue to enjoy your purchase,
Megan at Customer Care
Bensons For Beds - Stockton27 からの回答
Thank you for the kind words! Friendly and knowledgeable is exactly what we aim for—glad we delivered!
Take care,
Megan at Customer Care✨
Bensons For Beds - Stockton27 からの回答
Thanks so much for your fantastic feedback—glad you’re happy with everything! Take care, Megan at Customer Care.
Efficient
Very helpful lady gave us lots of guidance on choosing the right bed.
The misleading price tag was not what the actual price was. We actually paid more than the advertised price.
Delivered bang on time & the lads put over shoes on to protect the new carpet.
2025年9月21日
Bensons For Beds - Stockton27 からの回答
We're glad the guidance was helpful and the delivery team was respectful. We regret the pricing issue and will look into it. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
Bensons For Beds - Stockton27 からの回答
We appreciate your positive feedback and are happy to hear that our staff was helpful and provided great service during your visit with us.
Thank you,
Lauryn at Customer Care.
Bensons For Beds - Stockton27 からの回答
We are so happy to hear you experienced great customer service from the beginning to the end. We appreciate your feedback.
Thank you,
Lauryn at Customer Care.
Bensons For Beds - Stockton27 からの回答
We're happy to hear that you found our team helpful and understanding. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
Excellent service and very knowledgable…
Excellent service and very knowledgable staff
2025年8月25日
自発的なレビュー
Bensons For Beds - Stockton27 からの回答
We appreciate your kind words! Our team is glad you had a great experience with our knowledgeable staff and excellent service.
Thank you,
Megan at Customer Care
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