The whole experience was very good from start to finish. The sales lady didn't rush us and gave precise and helpful information. Delivery was on time and the two gentlemen were very polite and helpful... もっと見る
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Great service received in store, Shirley was knowledgeable and extremely helpful when we had questions but we were free to explore the store by ourselves without feeling hovered over. Can't wait for o... もっと見る
企業が回答しました
Bought a bed from their premium range expecting quality finish. Even though I paid almost £1000 (this being with their discount on Black Friday) the price does not justify the quality offered. O... もっと見る
企業が回答しました
From the initial enquiry to delivery Bensons has been great. No pushy sales, no hidden costs just straight forward good customer service. Beds were delivered when we wanted and to the rooms if our cho... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Tamworth517 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6 Cardinal Point Retail Park, B78 3JG, Tamworth, Staffordshire, 英国
- 182754111
4.8
優良
422件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Informative
Informative, knowledgeable and non-pushy sales. Plenty of time to test the bed options. Quick and easy transaction. Quick delivery.
2026年2月15日
Bensons For Beds - Tamworth517 からの回答
We're happy you found our sales approach helpful and informative. It's great to hear you had ample time to explore our options and that the transaction and delivery were quick. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing support from start to finish
We were greeted by Chris and from start to finish he was very helpful. Chris listened to us and is very knowledgeable, he goes above and beyond.
2026年2月13日
Bensons For Beds - Tamworth517 からの回答
We appreciate you sharing your experience! We're so happy to hear that you found our team member helpful, knowledgeable and that they went above and beyond for you. Thank you for your positive review Louise – Lauryn at Customer Care 💜
when I went into the store the lady was…
when I went into the store the lady was knowledgeable and understood what I wanted.
2026年2月12日
Bensons For Beds - Tamworth517 からの回答
We appreciate you taking the time to share your feedback. We're so happy to hear that our staff understood your needs and was knowledgeable.
The mattress is perfect
The mattress is perfect. Very comfortable. Tamworth Store is definitely worth a mention as they were so helpful. Delivery was excellent. The only issue was the delivery cost.....Most stores are free or much cheaper than the £49 charged.
2026年2月14日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear the mattress is perfect and comfortable! It's great to know the store was helpful and the delivery excellent. We appreciate your feedback regarding the delivery cost.
Stewart - Bensons Team
Bensons For Beds - Tamworth517 からの回答
We appreciate you sharing! We are so happy to hear that you found our service brilliant and the delivery good.
Helpful customer service
I was provided with information about the types of bed that were available and suitable for my budget as well as attentive customer service whilst choosing the right bed for me.
2026年2月4日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear that you found the information helpful and the customer service attentive while selecting a bed that suited your budget. Thank you for your positive feedback!
Excellent experience from the very…
Excellent experience from the very beginning. I was allowed to browse until I decided to ask questions. I was given full explanations with no attempt to push me towards more expensive items. I felt my decision was made with full knowledge of what I required. The mattress was delivered extremely quickly by two very efficient,polite men, and on time. The follow up about caring for the mattress was a great idea. Will be returning soon for son’ s bed. Highly recommend.
2026年2月8日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear about your excellent experience and that you felt well-informed during your purchase. It's great to know the delivery was efficient and the aftercare advice helpful. Thank you for your recommendation, and we look forward to seeing you again!
Benson’s gave an excellent service
Benson’s gave an excellent service, from the helpful salesperson to the delivery and installation a couple of weeks later.
2026年2月8日
Bensons For Beds - Tamworth517 からの回答
We're so happy to hear that you received excellent service from our salesperson through the delivery and installation. Thanks for your positive feedback!
Ottoman beds
From the initial enquiry to delivery Bensons has been great. No pushy sales, no hidden costs just straight forward good customer service. Beds were delivered when we wanted and to the rooms if our choice. Option to build the beds in situe but did it ourselves. Good informative instructions. Pleasure from start to finish would definitely recommend and certainly use again.
2026年2月5日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear that you experienced great customer service from the initial enquiry to delivery. It's great the beds were delivered when you wanted and to the rooms of your choice. Thank you for your positive feedback!
Very helpful assistant in the store
Very helpful assistant in the store. No problems with ordering and delivery.
2026年1月31日
Bensons For Beds - Tamworth517 からの回答
We're so glad to hear that our assistant was helpful and that your ordering and delivery process was seamless. Thanks for your feedback!
Bensons For Beds - Tamworth517 からの回答
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it.
Megan at Customer Care
Chris in the Tamworth branch was so…
Chris in the Tamworth branch was so helpful and friendly amazing customer service!
2026年1月4日
Bensons For Beds - Tamworth517 からの回答
We're so happy to hear that you received amazing customer service and that our staff member was helpful and friendly. We appreciate your feedback!
Excelent delivery crew
Excelent delivery crew, professional and curtious. Could not have been easier
2026年1月15日
Bensons For Beds - Tamworth517 からの回答
We appreciate you taking the time to share your positive delivery experience! We're so glad our crew was professional and courteous.
More than anything Chris the sales…
More than anything Chris the sales person was excellent.
2026年1月20日
Bensons For Beds - Tamworth517 からの回答
We appreciate you pointing out how excellent our sales person was! We are so happy you had a positive experience.
New years treat
Needed replacement Tempur mattress. Called into Bensons to have a Quick Look as sales on after Xmas.
All sorted at a reasonable price, by a friendly lady, within half an hour and it was delivered promptly a week later.
Very happy with the service
2026年1月15日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear that you found a replacement mattress at a reasonable price. We're so glad the service was friendly and efficient, and that delivery was prompt. Thank you for your positive feedback!
Overpriced for quality offered.
Bought a bed from their premium range expecting quality finish.
Even though I paid almost £1000 (this being with their discount on Black Friday) the price does not justify the quality offered.
One leg from the headboard was missing, the chrome trims around the drawers are not fitted correctly and the drawers don't sink in evenly with the bed frame on one side.
******
Late edit: Since then the CS team has been in contact to have the matter resolved. I appreciate their dedication and commitment in making things right. Maybe just because their team is still based in the UK . There is still hope :)
2026年1月11日
Bensons For Beds - Tamworth517 からの回答
Thank you for sharing your feedback. We’re very sorry to hear about the issues with your bed, including the missing headboard leg and the quality concerns with the drawers and trims. This is not the standard we aim to provide, and we completely understand your disappointment—especially after choosing a premium range product.
We can confirm that we have contacted you today to discuss this matter further and are working to resolve the missing part and quality concerns as quickly as possible. Your feedback has been shared with our quality control team to ensure improvements are made.
Best wishes,
Megan
The girls were great in store...
The girls were great in store...
In and out with a matress on order within 30 mins...
Thanks guys!
2025年12月21日
Bensons For Beds - Tamworth517 からの回答
Thanks for the great feedback Mr Webb! We’re so pleased the team made things quick and easy for you—mattress ordered in just 30 minutes, that’s impressive! 😊 Enjoy your new bed when it arrives,
- Megan at Customer Care!
The sales assistant was helpful without…
The sales assistant was helpful without being pushy or hovering over us. We were set on a Sealy mattress and a wide selection was available in store.
2025年12月29日
自発的なレビュー
Bensons For Beds - Tamworth517 からの回答
Thank you for your feedback Ian! We’re glad to hear the team provided helpful service without any pressure, and that you found a great selection of Sealy mattresses in store.
Take care,
Megan at Customer Care
Friendly informative and helpful…
Friendly informative and helpful experience. Left the store happy with my purchase and customer service.
2025年12月26日
Bensons For Beds - Tamworth517 からの回答
We appreciate you sharing your positive experience! We're happy to hear that you found our team friendly and helpful and that you are happy with your purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Great experience so far
Great experience so far. We had help from Sharon at the Tamworth store, who was really helpful and kept us updated. Our bed arrives next week, so excited!
2025年12月5日
Bensons For Beds - Tamworth517 からの回答
We're happy to hear that you had a great experience in our Tamworth store. We appreciate your positive feedback regarding the assistance you received, and we're excited for your bed's arrival next week!
– Thank you, Jess- Team Bensons
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