From the moment we got into the shop we had a wander then the sales staff, who was very knowledgeable about the mattress we needed for the ottoman bed. We were going to get a medium until he told us t... もっと見る
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所在地
所在地を変更Riviera Way, TQ2 7AP Torquay, Devon, GB
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Friendly staff not pushy and very knowledgeable about the products got my king size bed and mattress through finance, and the process was very easy and completed within 10min. Very happy with the whol... もっと見る
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The store was great. We were greeted on arrival, allowed to look around and given good advice both from the team and from the display on each bed. I would prefer though to have the delivery price m... もっと見る
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We visited the Torquay store and were warmly greeted by George. He gave us all the information we asked about, was extremely knowledgeable and not at all pushy. We could not of had better customer s... もっと見る
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企業情報
Bensons For Beds - Torquay Riviera Way について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Riviera Way, TQ2 7AP, Torquay, Devon, 英国
4.8
優良
220件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Store was well presented and we were…
Store was well presented and we were able to find the area of the store we needed. The store assistant, Jake, greeted us and gave us an overview of what was on offer and left us to look around at our own pace. There were lots of great products and we found the one for us. We were fully supported throughout our visit and would recommend the store/staff if your looking for quality mattresses.
2026年4月25日
自発的なレビュー
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for the lovely feedback! 😊 We’re so glad Jake gave you the perfect balance of helpful guidance and space to browse, and that you found the right mattress for you. Thanks for recommending the store—sleep well,
Megan | Customer Care Specialist 🛏️✨
Top Banana all round
From the understanding sales team with certain medical issues to the highly efficient delivery service, all have been outstanding
2026年4月10日
自発的なレビュー
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for such thoughtful feedback! We’re delighted our sales team could support your needs with understanding and that our delivery service matched that high standard 😊
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Definitely 5 star service from the team…
Definitely 5 star service from the team at the Torquay branch, I’d like to give special thanks to George but there were two staff called George both amazing and so helpful. I would 100% recommend getting your bed from there, they were so good with our order and the bed is incredible. Big shout out to the delivery team as well, the bed arrived on time with lots of communication and they had to carry it two floors up a big house, first class job. If you need a bed this is the place!
2026年3月26日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for your fantastic feedback. We’re delighted to hear you received 5‑star service from the Torquay branch and that both Georges made such a positive impact — they’ll be so pleased to hear this. It’s great to know the bed is incredible and that the delivery team provided first‑class service with clear communication and a punctual delivery, even with the challenge of stairs. Your recommendation means a great deal to us.
Thank you for your positive review – Lauryn at Customer Care 💜
The staff members Garaph and Rob were…
The staff members Garaph and Rob were very friendly. They called and gave me plenty of notice when they were going to bed delivering the bed. As soon as they arrived they offered excellent service. They offered to take off their shoes and they brought the bed in, in no time.
I have never fitted a bed together before, they kindly explained how to put it together.
Very happy with the way they delivered the bed. I am going to build it today!
2026年4月15日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for the lovely feedback! 😊 We’re so pleased Garaph and Rob provided such friendly, thoughtful service and kept you well informed throughout the delivery. It’s great to hear everything went smoothly and that they took the time to explain the setup. Enjoy building your new bed and happy sleeping,
Megan | Customer Care Specialist✨
Good customer service on the day but…
Good customer service on the day but didn't explain prices of delivery or putting the bed together we only figured that out when we sat in the car after we had ordered it plus didn't explain how they had worked out the discount quite confusing to be fair, the only reason I carried on with the purchase was that Benson beds are quality as I had Benson beds for many years and definitely would recommend, the people who delivered it etc were as always exceptional,
2026年3月29日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for your feedback. We’re sorry that delivery, assembly costs, and discount details weren’t made clear at the time of purchase. We really appreciate your continued loyalty to our quality beds and your kind words about our delivery team — we’ll be sure to share them,
Megan | Customer Care Specialist
Excellent service
From purchase to delivery and having the bed built by the expert team, I have been very happy with the whole team. Thoroughly recommended
2026年4月12日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for your lovely feedback! We’re delighted to hear you were happy with everything from purchase through to delivery and installation. Your recommendation means a lot,
Megan | Customer Care Specialist🌟
Knowledgeable and helpful staff in…
Knowledgeable and helpful staff in store. Pleasant and efficient delivery men.
2026年4月2日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for your feedback! 😊 We’re delighted to hear the in‑store team were knowledgeable and helpful, and that the delivery team were pleasant and efficient too. Your kind words are much appreciated,
Megan | Customer Care Specialist💜
George was helpful and knowledgeable
2026年4月3日
自発的なレビュー
Bensons For Beds - Torquay Riviera Way からの回答
We appreciate you sharing your experience with us. We are so pleased to hear that our team member was knowledgeable and helpful.
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for your feedback! 😊 We’re glad to hear the sales team were knowledgeable, and that delivery was on time, helpful, and neat. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
My experience has been great
My experience has been great. Im most definitely happy with my new bed and as well as the customer service it was a 10/10.The staff were amazing they arrived on time for the assembly ans did and immaculate job,as well as the store customer service was top-notch, I was helped until I was satisfied.
2026年3月29日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for the amazing review! We’re thrilled you love your new bed and had a 10/10 experience from the store to the assembly team — we’ll be smiling all day!
See you next time!😊
Megan | Customer Care Specialist
Excellent sales team and customer service
I had a problem with a bed bought from bensons earlier this year. It was too hard for me. I contacted bensons Torquay and From the salesman to customer service the problem was dealt with superbly. You hear so many complaints about customer service but I can honestly say Bensons team were fantastic.
2026年3月29日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you for sharing your experience! 😊 We’re really pleased to hear the Torquay team and our customer service handled everything so well and helped find the right solution for you. It means a lot to know we could turn a problem into a positive experience — thanks for choosing us,
Megan | Customer Care Specialist
Do not order a bed from here they…
Do not order a bed from here they customer service and rude and unhelpful I ordered a bed and had it delivered to my new address we used the finance option and they have used the billing address as the delivery address completely refused to accept responsibility
2026年3月12日
Bensons For Beds - Torquay Riviera Way からの回答
I’m really sorry to hear about your experience. This isn’t the level of service we want for our customers. We have set a resolution in place to get your order back out to you.
We are sorry for the inconveniences caused,
Megan at Customer Care
Bensons For Beds - Torquay Riviera Way からの回答
Thanks for the great review Barbara! So glad you enjoyed the service — we love making things easy and friendly from start to finish.
We truly appreciate your kind words.
Megan at Customer Care💜
Very positive experience
We recently bought an Igel mattress from Bensons for beds in Torquay. It was a very positive experience throughout. Steve greeted us at the store and was helpful and knowledgeable about the products. We appreciated that we were given time to try the mattresses ourselves without a ‘hard sell’.
Once we had placed our order, we were kept informed of the delivery date and time. The delivery was excellent. We are now enjoying restful sleep on our new mattress.
2026年3月5日
Bensons For Beds - Torquay Riviera Way からの回答
Thanks for the fantastic review! So glad Steve made your visit relaxed, helpful, and totally pressure‑free — mattress testing should always be that chill! Delighted the delivery went smoothly and even happier to hear you’re now sleeping soundly on your new iGel. Enjoy every dreamy night,
Megan at Customer Care💜
From showroom to delivery and assembly
From showroom to delivery and assembly, I was kept up to date at all times and could not fault the service.
2026年3月13日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you so much for your feedback! We’re delighted to hear everything went smoothly from the showroom to delivery and assembly. Keeping you updated every step of the way is exactly what we aim for, and we’re thrilled the service couldn’t be faulted.
Sleep well,
Megan at Customer Care
Had wonderful customer service from Jake in Torquay
Had wonderful customer service from Jake in Torquay. Thank you so much
2026年3月9日
Bensons For Beds - Torquay Riviera Way からの回答
Thank you so much for your lovely review! We’re delighted to hear that you received wonderful customer service from Jake in Torquay. We’ll be sure to pass your kind words on to him — feedback like this really means a lot.
If there’s anything else we can help you with, please let us know,
Megan at Customer Care
Just the service you want!
After coming from another Bed store and not having a Dreamy experience just push hard sell which actually put me off, I walked into Bensons and What a service! Explained what I wanted, my budget , just wanted to take my time decide and try.
Steve, who was in the Torquay branch was just the person to help, took my stress levels to wanting to rest on a bed 🤣 he pointed me in the right direction for everything that matched my needs and allowed me to try at my own pace, no pressure, just kept checking in and answering questions I had.
I walked away with a fabulous deal and Amazing bed! And slept well since.
Great service all the way through.
One happy girlie. 😊😘
2026年3月1日
Bensons For Beds - Torquay Riviera Way からの回答
Amanda,
We appreciate your positive feedback. We're happy to hear that you received excellent service and found the perfect bed within your budget. It's great to know you felt comfortable and supported throughout your purchase. Thank you!
Team Bensons
The whole purchase process was pain free
The whole purchase process was brilliant & pain free in the Torquay store. The delivery men Paul & Ryan were amazing delivering the bed and mattress to the room and explaining how it is all put together.
2026年3月1日
Bensons For Beds - Torquay Riviera Way からの回答
Peter O'Neill,
We really appreciate your wonderful feedback! It's great to know the purchase was brilliant and easy. We're also delighted the delivery was amazing, with helpful explanations.
Team Bensons
Saes assistant excellent
Steve the sales assistant was very informative and helpful as 2 older clients
2026年2月25日
自発的なレビュー
Bensons For Beds - Torquay Riviera Way からの回答
Really appreciate your kind words! Great to hear Steve took the time to guide you clearly and helpfully. He’ll be delighted with your comments!
Looking forward to seeing you again!
Megan at Customer Care
In a word Steve the salesman!
In a word Steve the salesman! But not just him, all salesmen were all pleasant . They gave me lots of time to lie on the beds and didn’t stand over me! I bought one and did all the paperwork that Steve went through so l knew what it was costing. However I decided to cancel, so phoned Steve and told him. He was brilliant saying he would get everything sorted. But I went again and actually bought a bed double the cost, which I’m very happy with! PS the Bensons delivery guys were equally helpful! Definitely would buy from them again!
2026年2月19日
Bensons For Beds - Torquay Riviera Way からの回答
We appreciate your positive feedback! We're happy to hear that our team was pleasant and helpful, and that you felt comfortable during the selection process. We're also glad the delivery team was helpful. We value your business! Thank you for your positive review – Lauryn at Customer Care 💜
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