We went to the Uddingston branch and received excellent service from Lynn when we purchased our new bed. No pressure selling at all, just friendly and helpful advice. She explained the differences b... もっと見る
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Uddingston Benson shop, The customer service was excellent. Pleasant,polite helpful lady. The purchase was smooth. Delivery, was good. Bed now assembled ready to use.
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Sandra, the store salesperson was so helpful. She assessed our requirements and then indicated the relevant mattresses that would meet our needs. We never felt rushed or harassed at any point. Deli... もっと見る
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Great experience from start to finish, Lynn the ladÿ that helped me in store with my bed and mattress was brilliant and so helpful. Notice for bed being delivered was perfect and delivery men were sup... もっと見る
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企業情報
Bensons For Beds - Uddingston650 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
8 Rannoch Road, Birkenshaw, G71 5PR, Uddingston, Glasgow, 英国
- 1698801979
4.7
優良
508件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Happy Customer
Heather was very welcoming when we arrived in the store, she asked what we were looking for and then explained the layout of the showroom and how Bensons could help us find a mattress to suit our needs. Heather then let us browse the store without hovering over us whilst continuing to check in with us periodically to offer advice. Overall a nice relaxed visit with a lovely member of the team.
2025年10月18日
自発的なレビュー
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you had a nice, relaxed visit and appreciate the positive feedback regarding the team member. We're glad that they were able to assist you in a helpful and informative way. Thank you for your positive review! – Lauryn at Customer Care 💜
New bed
New bed, can’t fault service from staff in store or the gentleman that delivered my new bed, the guys took away all packaging
2025年9月30日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you had a positive experience with our staff and delivery service for your new bed. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Bensons For Beds - Uddingston650 からの回答
We're glad you appreciated the selection and the assistance provided during your visit. Thanks for your feedback,
Megan at Customer Care
Sales reps very professional
Sales rep, Maureen was excellent- professional, knowledgeable and friendly- extremely helpful in answering all my questions.
Follow-up telephone call following day to arrange delivery was done by my wife to another rep - she reported similar service. Looking forward to delivery at date we selected.
2025年10月9日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you found our sales representative professional, knowledgeable, and friendly! We appreciate you sharing your positive experience and are glad the follow-up call was equally helpful. We look forward to fulfilling your order on the selected date, Megan at Customer Care
Would buy again from the company
Staff in the shop were so helpful and from buying our bed until delivery they emailed regular to let us know that it was on plan for delivery date we chose. On the day the driver phoned ahead to tell us roughly when he would arrive.
2025年10月9日
Bensons For Beds - Uddingston650 からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that our staff were helpful and that you were kept informed about your delivery.
Take care,
Megan at Customer Care
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that we were helpful! Thank you for your positive feedback; it means a lot to us. – Lauryn at Customer Care 💜
Friendly ,helpful staff
2025年10月4日
Bensons For Beds - Uddingston650 からの回答
Thank you for your feedback! We’re so pleased to hear you found our staff friendly and helpful.
We hope to see you again soon!
Best regards,
Megan at Customer Care
The mattress expert Maureen
The mattress expert, Maureen, gave us excellent help and support choosing our new mattress. Would definitely recommend Bensons in the future
2025年9月29日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you received excellent help choosing your new mattress. We appreciate your recommendation and are grateful for your positive feedback and support.
Thank you,
Lauryn at Customer Care
Excellent customer service from start…
Excellent customer service from start to finish. Sandra was so helpful and very informative. Would definitely shop here again.
2025年9月30日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear about the excellent customer service you received! It's great to know that our team member was helpful and informative. We appreciate your feedback!
Thank you,
Megan at Customer Care
Assistant was attentive but not pushy…
Assistant in the store was attentive but not pushy and gave us time to look around and decide what we wanted. We were given a delivery date of 26th Sept and all went to plan with a time slot provided and a call 30 mins before they arrived. The guys were very nice and built the bed and removed the packaging as agreed. All in all a pleasant experience.
2025年9月2日
Bensons For Beds - Uddingston650 からの回答
Thank you for your detailed feedback!
We’re glad our assistant provided attentive but pressure-free service, and that the delivery and setup went smoothly. It’s great to hear you had a pleasant overall experience!
Take care,
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish, instore, delivery and building of my beds. The delivery and installation guys were respectful, courteous and efficient.
2025年9月29日
Bensons For Beds - Uddingston650 からの回答
Thank you for your wonderful feedback!
We’re so glad to hear that your experience—from in-store to delivery and assembly—was excellent. We’ll be sure to pass on your kind words to our delivery and installation team. Your satisfaction means a lot to us!
Thank you,
Megan at Customer care
Awesome customer service.
2025年9月23日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you received excellent customer service. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Heather was amazing
Heather was amazing. She took her time allowing us to test everything that we wanted to.
She listened to what I wanted and provided all the information we need to make a choice.
2025年9月19日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that you had such a positive experience! It's wonderful that you felt heard and had the opportunity to explore our products thoroughly. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Bensons For Beds - Uddingston650 からの回答
We appreciate you sharing your positive experience. We're happy to hear that our team provided excellent service and helped you.
Thank you,
Lauryn at Customer Care.
Bensons For Beds - Uddingston650 からの回答
We appreciate your feedback! We're glad our team provided knowledgeable guidance. Our priority is to offer excellent product support for everyone.
Best Wishes,
Megan at Customer Care
Bensons For Beds - Uddingston650 からの回答
Thank you for your review! We're thrilled to hear that our service was top-notch without being too pushy. We strive to find the perfect balance for our customers. We appreciate your business!
Good customer service
listened to my father in law's needs helping him to use the tester machine to ascertain what kind of mattress suits his needs.
Helping with the whole experience and arranging to get old bed uplifted and new bed assembled.
Thanks
2025年8月31日
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that your father-in-law's needs were met and that we assisted with the entire process, including the uplift and assembly. Thank you for your positive feedback, Megan at Customer Care
We love our bed frame but,
We love our bed frame, we’ve had it around 5 months and still no issues (hoping it stays that way!)
The guys who delivered and built the bed were great! Called the day before to arrange time, called in the morning to give ETA, they were lovely and respectful when here, and even dragged my mattress back to the bedroom for me since my fiancé was out to work!
The only thing I’d raise is the storage. We bought an ottoman, the sales lady we spoke to told us the bottom of the ottoman was solid, however once it was built and the delivery guys were showing me how to work it, they explained that the cover at the bottom that covers the floor, is simply a sheet of fabric with Velcro, which just feels very cheap after having spent £800 on the bedframe, and ever more frustrating as the sales lady had advised otherwise!
I’m happy with the frame, because I love the colour, the fabric and how it looks, however, sales experience and the price point for a Velcro sheet at the bottom dim the experience.
2025年3月15日
Bensons For Beds - Uddingston650 からの回答
We're happy you love your bed frame! We appreciate your positive comments regarding our delivery and assembly team. We're sorry the ottoman base wasn't as expected and for the miscommunication during the sales process. We'll review this to improve our product descriptions. Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Uddingston650 からの回答
Thank you for your 5 star review Mr Thomson. We appreciate you, Megan at Customer care
Bensons For Beds - Uddingston650 からの回答
We're happy to hear that your experience was positive. Thank you for your positive feedback!
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