The showroom guy, (Andy in Waterlooville) was excellent. Very knowledgeable, was honest and straight forward and knew all the products we were looking for in detail. Did not rush us and was not pushy.... もっと見る
企業が回答しました
所在地
所在地を変更Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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レビュアーのコメントを見てみましょう
Unfortunately it wasn't a good experience. The mattress arrived on the 26th October. The bed was supposedly to be delivered the same day. It didnt arrive. I phoned and the manager answered. He said h... もっと見る
企業が回答しました
Great quality products and fantastic service. Not only did they help us customise our requirements for two beds and a wardrobe, Ian in the Waterlooville branch went above and beyond to compare the ma... もっと見る
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Waterlooville743 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, 英国
- 2392262746
4.7
優良
412件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivered on time
Delivered on time, gave full instructions and took the old ver mattress away
2026年6月21日
Bensons For Beds - Waterlooville743 からの回答
We are so pleased your delivery was on time and helpful. Thank you for sharing!
Team Bensons
Great customer service
Very knowledgeable and helpful member of staff who knew the right questions to ask when we were choosing a bed for the guest bedroom.
2026年6月6日
Bensons For Beds - Waterlooville743 からの回答
We're so pleased our staff was knowledgeable and helpful in assisting you with choosing a bed. Thank you for your kind words!
Team Bensons
I visited the store in Waterlooville…
I visited the store in Waterlooville and was assisted by Hasan, who was incredibly helpful throughout my visit. He took the time to provide all the information I needed and helped me make the right purchase for my family. His knowledge, patience, and excellent customer service made the whole experience smooth and enjoyable. A big thank you to Hasan for all his help – it was very much appreciated!
2026年6月2日
Bensons For Beds - Waterlooville743 からの回答
We're so pleased to hear you had such a positive experience in our Waterlooville store! It's wonderful that our team member provided all the information you needed and helped you make the right purchase. We're glad their knowledge, patience, and excellent customer service made your visit smooth and enjoyable. Thank you for your kind feedback!
Team Bensons
Great service from Bensons for Beds
A great service from the new manager in Waterlooville. We are very happy with our new mattress.
2026年6月1日
自発的なレビュー
Bensons For Beds - Waterlooville743 からの回答
We're so pleased you received great service and are happy with your new mattress! Thank you for sharing.
Team Bensons
We were greeted when we entered the…
We were greeted when we entered the shop then left to have a good look around, the sales person answered all are questions and told us about the offers and compared prices of a couple of beds , which helped us decide on are purchase, 🙂
2026年5月15日
Bensons For Beds - Waterlooville743 からの回答
We're so pleased our team provided a helpful and informative experience, allowing you to browse freely and make an informed decision on your purchase. Thank you for your feedback!
Team Bensons
Bensons For Beds - Waterlooville743 からの回答
We appreciate your positive feedback! We're glad you enjoyed our product, service, and communication.
Team Bensons - Jess
Nice store and staff but not expert
The sales staff were very friendly and patient but did not offer a sleep consultation and didn't ask whether I sleep on my side or back - and this has a huge impact on which mattress you choose. I had bought a mattress from Bensons 18 months earlier which proved very unsatisfactory and, having done some research online, found that this - and the mattresses recommended on my previous visit - were definitely not ideal for those who sleep on their side. If I had bought either of the two suggested for me in store I would have finished up with the same problem!
2026年5月13日
自発的なレビュー
Bensons For Beds - Waterlooville743 からの回答
We appreciate your feedback regarding your recent in-store experience. We are sorry to hear that the consultation did not meet your expectations, especially concerning sleep position. We are reviewing our sales training to ensure comprehensive guidance for mattress selection.
Team Bensons
Bensons For Beds - Waterlooville743 からの回答
Thank you! We're glad you found our team helpful and appreciated our no-pressure approach.
Team Bensons - Jess
Good product reasonable price
The instore service was good, helpful and friendly. The wait for delivery was reasonable and the delivery team were great.
2026年4月15日
Bensons For Beds - Waterlooville743 からの回答
Thank you for your feedback! We’re pleased to hear you found our in‑store team helpful and friendly, and that delivery was timely with a great delivery team. Enjoy your purchase! 😊
Great hassle free experience
Both the delivery men were polite, speedy and at all times professional they are a credit to Benson Beds. Both removed their shoes and cleared away all the packaging you wouldn't even of known they had been apart from a new bed where the old one had been, well done and thank you.
2026年5月6日
自発的なレビュー
Bensons For Beds - Waterlooville743 からの回答
We're so pleased to hear the delivery team was polite, speedy, and professional. It's great they were respectful of your home and cleared away all packaging. Thank you for your positive feedback!
Team Bensons
Delivery and fitting of wardrobe
Have just had wardrobe, chest of drawers and bedside cabinet delivered and erected. From ordering to delivery Bensons have been first class. Wardrobe was put together quickly and professionally. Fitters were polite and friendly. Would highly recommend Bensons for Beds
2026年5月5日
自発的なレビュー
Bensons For Beds - Waterlooville743 からの回答
We're happy to hear that you had a first-class experience from ordering to delivery! It's great the assembly was quick and professional, and the fitters were polite. We appreciate your recommendation!
Team Bensons
Bensons For Beds - Waterlooville743 からの回答
We're happy to hear that everything went well and that you had a positive experience with our team. Thank you!
Team Bensons
Bensons For Beds - Waterlooville743 からの回答
We appreciate your feedback and are happy you enjoyed our customer service and product variety. Thank you.
Team Bensons
Quick delivery and set-up
After being to another shop where the salesmen was pushy to get a sale headed to benson told them what I wanted and showed me where they were and left us to it until we were ready to choose great customer service. Would recommend
2026年4月30日
Bensons For Beds - Waterlooville743 からの回答
We're happy to hear that you had such a positive experience! We appreciate that our team provided a no-pressure environment and were available when you needed assistance. Thank you for recommending us!
Team Bensons
A good experience from ordering to…
A good experience from ordering to delivery and assembly. Was kept well informed at every stage.
2026年4月17日
自発的なレビュー
Bensons For Beds - Waterlooville743 からの回答
Much appreciated! Keeping you well informed at every stage is exactly what we aim for ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Great service
Delivery team were fantastic, polite, friendly and helpful . The bed is the most comfortable ever! Great service all around from sales to delivery
2026年4月18日
Bensons For Beds - Waterlooville743 からの回答
Thank you for your lovely feedback. We’re thrilled to hear that the delivery team made such a positive impression and that you’re enjoying such a comfortable bed. It’s great to know the service was excellent from sales through to delivery.
Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
No pressure sales team, staff listened to what we wanted, gave good advice, able to test mattresses easily. Very competitive prices made it an easy experience
2026年4月9日
Bensons For Beds - Waterlooville743 からの回答
We're happy to hear that our team provided a no-pressure environment, listened to your needs, and offered helpful advice. It's great you found competitive prices and an easy experience!
Team Bensons
Quick delivery and sooo comfy
Bed was delivered quickly and efficiently. It is so comfy and we are very happy with it!
2026年4月12日
Bensons For Beds - Waterlooville743 からの回答
We're so pleased the bed was delivered quickly and efficiently! It's great to hear you find it comfy and are very happy with your purchase.
Team Bensons
Excellent service
Excellent service, from helpful and knowledgeable sales staff to courteous and helpful delivery staff. Communication throughout has been very good.
2026年4月7日
Bensons For Beds - Waterlooville743 からの回答
Mrs Merwood,
We appreciate your excellent feedback! We're so glad to hear that our sales and delivery teams were helpful and courteous, and that our communication was effective.
Team Bensons - Jessica
Bensons is brilliant
Lots of options which is actually a tad overwhelming but Chris came straight over and helped immensely! Very knowledgeable and professional and asked the right questions to make the process much simpler and quicker. Thank you.
2026年4月7日
Bensons For Beds - Waterlooville743 からの回答
Thank you so much for your feedback! We know the wide choice can feel a bit overwhelming, so it’s great to hear Chris was able to step in, ask the right questions, and make everything simpler for you. We’ll be sure to pass on your thanks!
See you next time,
Megan | Customer Care Specialist✨
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