Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... もっと見る
所在地
所在地を変更Unit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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レビュアーのコメントを見てみましょう
The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup... もっと見る
Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... もっと見る
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Worcester722 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, 英国
- 1905759726
4.8
優良
609件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just a pleasant walk around browsing…
Just a pleasant walk around browsing the selection of beds and mattresses
2026年1月17日
自発的なレビュー
Bensons For Beds - Worcester722 からの回答
We're glad you enjoyed your visit and browsing our selection. Thank you for taking the time to share your positive experience with us!
Great advice and service and really…
Great advice and service and really friendly team in the store.
2026年1月14日
Bensons For Beds - Worcester722 からの回答
We appreciate your feedback! We are so glad you found our team friendly and received great advice and service in our store.
Experience in purchasing a new matressOur experience in purchasing our new…
Our experience in purchasing our new mattress didn’t require much promotion from the sales person - we went knowing what we we looking for but because of the size of the showroom they were unable to show us the mattress, due to size and limited stock on display therefore unable to try it. The young lady explained everything and the fact our daughter had purchased one some time ago - we decided to purchase our mattress.
2026年1月8日
Bensons For Beds - Worcester722 からの回答
We appreciate you choosing us for your mattress purchase. We regret that we couldn't display the specific mattress you wanted to try due to space and stock limitations. We're glad the information provided and your daughter's positive experience aided your decision. Thank you for your feedback.
Helpful shop staff. Good product.
Well-informed and helpful shop staff.
Mattress very comfortable - after only 4 nights sleeping on it so far!
Delivery people courteous and helpful.
Always INSIST on deliveries by Benson's own people - we had a most unsatisfactory and unpleasant experience with a 3rd party courier 3 years ago.
2026年1月8日
Bensons For Beds - Worcester722 からの回答
Thank you for sharing your experience with us Martin! We’re delighted to hear that our shop staff were helpful and well-informed, and that your new mattress is already providing great comfort after just a few nights. It’s also wonderful to know that the delivery team were courteous and helpful.
We appreciate your comment about insisting on our own delivery team – we’re proud of the service they provide and will continue to ensure our customers receive the best possible experience.
Thank you again for choosing us, and we hope you continue to enjoy your new mattress for many years to come!
Best Wishes,
Megan
Social Media Team
Bensons for Beds
We like the mattress that we have…
We like the mattress that we have brought. The salesman was very good with information about the product
2026年1月6日
Bensons For Beds - Worcester722 からの回答
We're glad you like the mattress and that our salesman provided helpful information. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Worcester722 からの回答
We appreciate you sharing your experience with us John! We are so happy to hear that you found our advice helpful and our service pleasant.
We hope to welcome you back soon!
Megan at Customer Care
Very well looked after
Very well looked after. No pressure to buy. Left to browse and when we were ready the salesperson was very helpful. Listened to what we wanted in our budget and didn’t push us to buy.
2026年1月6日
Bensons For Beds - Worcester722 からの回答
Your feedback means a lot! Giving customers space and listening to their needs is what we love to do.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care!
Great choice knowledgeable staff
2026年1月3日
Bensons For Beds - Worcester722 からの回答
We really appreciate your feedback! It’s fantastic to hear our knowledgeable staff and wide selection met your expectations.
Looking forward to seeing you again!
Megan at Customer Care
Great experience and friendly staff
Visited in store a few times and the team were very helpful in finding us a mattress and bed, informative of the variations between brands and upgrades and friendly. Didn’t feel rushed into a decision. Gary was particularly helpful and it was great to see him a few times and build a rapport.
2025年12月30日
自発的なレビュー
Bensons For Beds - Worcester722 からの回答
Thanks so much for your lovely feedback Mrs Hamblin! We’re thrilled you felt supported and never rushed. Gary will be delighted to hear he made such a great impression. Enjoy your new bed, Megan at Customer Care!
Simon made our experience really great
Simon made our experience really great! He made us laugh lots and he remembered our names and quirky needs. He provided a great service, we bought a bed, 2 mattresses and pillows and he was passionate and knowledgable about bensons and all the products!
2025年12月31日
Bensons For Beds - Worcester722 からの回答
We're happy to hear that you enjoyed your experience! It's great to know that our team member made you laugh and remembered your needs while providing passionate and knowledgeable service. Thank you for your positive review – Lauryn at Customer Care 💜
Great product, service and delivery.
Great service in store as the sales guy amended his pitch to suit our budget. The delivery was fantastic - such an efficient system and the driver was great as he rang ahead to check on the notes on the system. Would highly recommend.
2025年12月14日
Bensons For Beds - Worcester722 からの回答
We're glad to hear that our sales team tailored their approach to meet your budget. We appreciate you noting the efficient delivery and proactive communication. We value your recommendation!
Simply the best... again!
Once again, 5 stars for Bensons for Beds in Droitwich! We think that this store is simply the best from the choice of items to the customer service from the staff, to the detailed on line information to the communication prior to delivery...and finally to the delivery service to the products...absolutely first class!
2025年12月14日
Bensons For Beds - Worcester722 からの回答
We're so happy to hear that you consistently have a first-class experience with our Droitwich store! It's great to know that you appreciate our products, service, online information, communication, and delivery. Thank you for your positive feedback!
Customer service
Excellent customer service from the beginning to the end of an 0%interest free purchase of 2single beds .
2025年12月16日
Bensons For Beds - Worcester722 からの回答
We're happy to hear that you received excellent customer service throughout your 0% interest-free purchase of two single beds. Thank you for your positive feedback!
The staff are super friendly!
The staff are super friendly and allow you to look around without feeling pressured to buy anything. They explained how the loan would work and were very helpful :)
2025年12月2日
Bensons For Beds - Worcester722 からの回答
We appreciate you sharing your experience! We're happy to hear that our staff was friendly, helpful, and explained the loan process without any pressure.
Thank you, Team Bensons - Jess
Had a wander around the shop
Had a wander around the shop, looking at bedroom furniture,met a lovely man naned gary,told him what was looking fir showed me all the furniture on the computer very knowledgelable,friendlyno pressure to buy. Bought what i needed asked about the blue light card and got a discount.
A refreshing change to met people like gary who knew his products,showed me the display explained delivery. Ended up buying new furniture and bed having it taken to room of choice removing old bed and making up new bed.no hassle,no moaning husband about putting it together or carrying up the stairs.
Thank you gary your a star.
2025年12月14日
Bensons For Beds - Worcester722 からの回答
We appreciate you sharing your positive shopping experience. We're happy to hear that you found our team member helpful and knowledgeable, and that you were pleased with the delivery service. Our goal is to provide a hassle-free experience. Thank you!
Keaton @ Team Bensons
Knowledgeable staff in store
Knowledgeable staff in store. Prompt delivery. Friendly courteous delivery guys
2025年11月1日
Bensons For Beds - Worcester722 からの回答
We appreciate you sharing your experience. We are so glad to hear that our staff was knowledgeable and our delivery prompt and courteous.
Keaton @ Team Bensons
Our sales advisor Gary was helpful
Our sales advisor Gary was helpful, friendly and very knowledgeable. We received excellent service all round
2025年12月7日
自発的なレビュー
Bensons For Beds - Worcester722 からの回答
Thank you for your lovely feedback! We’re thrilled Gary could provide such helpful and knowledgeable service. We’ll be sure to share your kind words with him,
Megan at Customer Care
Cherie was fantastic and really looked…
Cherie was fantastic and really looked after us. Really listened to what we wanted without the sales approach. Very quick and effective.
2025年12月4日
Bensons For Beds - Worcester722 からの回答
Thank you for your lovely feedback! We’re so pleased Cherie made the experience quick, effective, and completely tailored to your needs without any sales pressure. Listening to our customers is what we do best, and we’ll make sure Cherie sees your kind words!
We hope to welcome you back soon!
Megan at Customer Care
Delivery procedure and personnel great
The updates on delivery time were great and so were the delivery people.
Not so impressed with in store sales tea. Verging on scruffy in appearance and the guy who ultimately served me was, until I approached him, lying so far back in his chair that I thought he was asleep. His attitude whilst serving went beyond friendly to over familiar.
Generally the store staff gave a very unprofessional impression
2025年11月25日
Bensons For Beds - Worcester722 からの回答
Thank you for your lovely review of our delivery service, We are sorry your store experience was not to our usual standard. This is not the service we strive to give to our customers, I will pass this back to the store so that they can be aware of this issue and address to improve the service. - Team Bensons
I made two orders and these orders were…
I made two orders and these orders were done 2 months before my moving date and they didnt link both orders and they said they could only deliver one of the order which is the bed frames without the mattresses. I will have for another 4 days . This stressed my children and pregnant wife. This error is from thier end so l expected more
2025年11月23日
Bensons For Beds - Worcester722 からの回答
We’re truly sorry for the inconvenience and stress this situation has caused you and your family. This is not the experience we want for our customers, and we completely understand your frustration. Please be assured we’re taking steps internally to prevent this from happening again. In the meantime, we’ll do everything possible to ensure your remaining items are delivered as quickly as possible.
Thank you,
Megan at Customer Care
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