Berberhandicraft レビュー 

Berberhandicraft からの回答

2025年10月7日

Thank you sincerely for your lovely review. We put so much care into every weave, and it means a lot to know the rug found a home where it’s appreciated.

Berberhandicraft からの回答

2025年10月7日

Hi Mollie,

I’m really sorry to hear this, and I completely understand how disappointing this must feel. That’s not the experience we want for any of our customers.

We take quality very seriously — every rug is handmade in Morocco, and variations in texture or color are part of the authentic weaving process. Still, if something arrived below standard, we’ll absolutely make it right.

Our team has already reached out to you privately to offer an exchange or full refund, depending on what works best for you. Please check your inbox or contact me directly at contact@berberhandicraft.com
so we can finalize this quickly.

Thank you for your patience — I’ll personally make sure this is resolved properly.

Berberhandicraft からの回答

2025年10月7日

We’re so grateful for your feedback! Handmade work takes time, but knowing it brought joy to your space makes every hour worth it. Thank you for choosing us.

Berberhandicraft からの回答

2025年10月7日

Your words made our day. Our artisans take pride in every detail, and it’s wonderful to hear the quality and design met your expectations.

Berberhandicraft からの回答

2025年10月7日

Thank you for being part of our small community of design lovers who value craftsmanship. Your support keeps traditional Moroccan weaving alive.

Berberhandicraft からの回答

2025年10月7日

Thank you for your honest review Sophia

Berberhandicraft からの回答

2025年8月14日

Hi Julia

I’m sorry you’ve had this experience. I want to clarify that your rug is handmade to order, which takes about 3–5 weeks before shipping. Your order is right on schedule and is now ready to ship. You’ll receive your tracking details as soon as it’s with the courier.

We’re a small team and sometimes slower to reply than we’d like, but we’re very much here and committed to delivering your rug. I hope this helps clear up any misunderstanding.

Berber Handicraft

Berberhandicraft からの回答

2025年8月14日

Hi Laurie,

I understand your concern. Our rugs are handmade to order, and production typically takes 3–5 weeks before shipping. “Preparing for Shipment” means your rug has been in the final stages of being made and packaged, but not yet handed to the courier. You’ll receive tracking details very soon.

We’re a small artisan team and sometimes slower to reply than we’d like, but we’re here and committed to delivering your rug as promised.

Just as a note — the time to make a rug can vary depending on its size and the knot density. For example, an 8x8 ft rug can sometimes be completed in 2 weeks, while another of the same size might take 5 weeks if it has a higher number of knots per square foot. This higher knot density directly impacts the craftsmanship and quality of the final piece.

— Berber Handicraft

Berberhandicraft からの回答

2025年8月14日 に更新

Hi Lauren,

I’m sorry to hear you were unhappy with your experience. Your rug did ship after production, but I understand the delay and lack of updates caused frustration. We’re a small artisan team and sometimes slower to respond than we’d like, but we are here and fulfilling all orders.

Regarding the quality, each rug is handmade using traditional techniques, but if you feel yours is not up to standard, we’d like the chance to make it right. Please reach out to us directly so we can discuss a replacement or other solution.

We appreciate your feedback and are working to improve both our communication and tracking systems so situations like this don’t happen again.

— Berber Handicraft

Berberhandicraft からの回答

2025年8月1日

Hi Amanda,

We’re sorry for any frustration caused, but we’d like to clarify the situation for anyone reading:
The missing item you mentioned was actually a free gift—a pillow cover—not part of your paid order. Unfortunately, customs in Australia removed it from your shipment, which is out of our hands and beyond our control.

We did reach out to you by email with a selection of 10 different pillow covers for you to choose from as a replacement, but we never received a reply.

We value every customer and always aim to resolve any issues as quickly as possible. If you’d still like to receive your free pillow cover, please reply to our last email or contact us at Contact@BerberHandicraft.com, and we’ll send your chosen gift right away.

The Berber Handicraft Team

Berberhandicraft からの回答

2025年8月1日

Hi Febiola,

We’re sorry you’re disappointed and appreciate the honest feedback—it helps us improve.

A few important facts for you and future customers:
• Customs & Duties:
We clearly state at checkout and in our shipping policy that international customers may be responsible for local duties and taxes. This is standard for all imports, not unique to our shop.
• Rug Thickness & Size:
Our rugs are handmade, which means small variations in size and thickness can happen. However, a difference of more than 15cm is not normal. If your rug is truly that much shorter, please send us a photo with measurements to contact@berberhandicraft.com . We’ll investigate and make it right.
• Comparisons:
We can’t speak for other sellers, but our pricing reflects the use of premium wool and ethical artisan work—never mass-produced or machine-made.

Let’s fix this:
Contact us with your order number and photos so we can review and resolve this. We stand behind our quality and service—if we’ve made a mistake, we’ll own it and sort it out.

The Berber Handicraft Team