Berry Cobham BMW レビュー 

I picked up my car on the 21/12/24 and noticed the BMW I3 branded floor mats were not in the car when I took it home (this was supposed to be part of the deal I negotiated with the dealership). I proceeded to phone the person who was dealing with my sale and was told they went home (the same day I picked the car up). I then contacted this person's out of office, who told me they would investigate further and get back to me on the 27/12. This never happened, and when I proceeded to follow up with them on the 02/01/25, I received no response. I did receive some emails for feedback from BMW, however, in order to fill this in, you need a survey ID. I phoned the assistance for this survey and was notified I had to call the dealership that dealt with the sale. I was put through to the Berry Cobham dealership and the receptionist did not seem to know what to do and asked a colleague for further information. I was told someone would call me back to help find this ID but no one ever did. Safe to say, I like the car but don't appreciate the way I have been dealt with by the dealership and would stay clear in the future.

Great service when my mini went wrong
Kept me informed and fixed it immediately when the part came in can’t fault them…. Good job I love the mini as was stuck on virgin radio for 3 months

The experience with this company has been deeply disappointing. The staff appear to lack basic competence and responsibility. They delivered a damaged car, which required repairs before it was even usable. On top of that, they mishandled my paperwork and submitted it incorrectly to the DVLA. When I raised the issue, they refused to take accountability, insisting that it’s my problem to resolve—and to pay for. This level of service is unacceptable, and I would strongly advise others to avoid dealing with this company.

Very convenient and simple process, i ordered the new m5, and the simplicity the sales person John gave me, within 2 hours of speaking to him I went ahead with my purchase and John had all the paperwork done by the end of the day. Very professional, convenient and straight forward process

Agreed a deal on the Thursday, was told we would be contacted the next day to confirm if the car was available, heard nothing until an E Mail Saturday morning and another at lunchtime with an Order Form that did not fit with what I had asked for. £1298 BMW Insurance extras added which I had said I did not want and never would want. When I called the Sales Manager to query he said he couldn`t hear me. I attended the show room on Monday another Sales Manger either would / could not remove said items although he did offer not to supply them but I would still be charged. Perhaps I am missing something but he could not answer as to how this was good for me. Check your Order Form very carefully, go to Thames Ditton or Vines.

Nice and friendly staff to do business with. Sam Lewis understood my requirements and likewise, procured a vehicle best suited to me. Communication has been excellent and will not hesitate to recommend to friends & family.

Connor Fox was very knowledgeable about the car I bought and explained everything well.

From the moment we stepped through the door, we were very comfortable- and confident that we had made the right choice for a used car. Our consultant was knowledgable, friendly - and very efficient. Thank you for making this an easy decision

Marvin has made the experience fantastic from the first enquiry to signing on the dotted line. Informative, chatty and all without pressure. Having spent a couple of weeks looking around and finding most dealerships rude (not BMW) it was a breath of fresh air. I can’t wait to pick up the car!

Excellent and helpful service, made me feel very welcome.

Good to see the Berry of Cobham getting another great write up from Steve. I have reported them to BMW but they don’t give a toss so best just avoid BMW brand until they can be bothered realising what a horrible corrupt dealership this is . The ICO my next stop

Do not buy from this company. They proposed a deal with a view to collecting the car within the week. It later got delayed by a week which by no coincidence meant that I made another payment on my existing vehicle. When I raised this issue and said that the deal was no longer what we agreed, they admitted (by email) that they had used this newly adjusted figure when originally proposing the deal. No transparency and underhanded tactics just to try and get your business. I have contacted BMW UK to alert them how one of their dealers conducts themselves and the reflection it has on BMW as a company. This is my 7th BMW and never have I ever experienced this kind of appalling approach to customer service.

I have found Berry Cobham and Richard Burton very helpful. I purchased a car from them and they made the experience as pleasant as possible.
I would certainly recommend Berry Cobham and Richard Burton if you are considering buying a car.

Thanks to Hamzah who helped me with our car purchase.Very helpful, courteous and professional,not pushy at all.Would definitely recommend Berry Bmw

Mervin and Ben, what a great team, an asset to BMW. They were both, kind, courteous, knowledgeable. We turned up no appointment, they could not have been more helpful. We have purchased several BMW cars over the years from you, we will most definitely be back. Thank you

I bought an M4 Competition from this dealership. To start with, the sales rep Bilal was very friendly and seemed down to earth which is why I decided to proceed with purchasing this car despite the circa 350 mile round trip.

The sales reps were keen on pushing the G3 ceramic coating, for a car like this I decided I opt into this package as I assumed a BMW dealership would be able to provide the best service with sealing one of their own cars that they’re selling. This is a very wrong assumption to make.

I picked up the car in overcast conditions, a few days later once the sun had come out I noticed heavy swirl marks all over the vehicle. This isn’t right as you apply a ceramic coat to protect the paint work, what’s the point in protecting the paint work if you haven’t first properly prepared the paint? I contacted Bilal about this, who by his own admission said they shouldn’t be selling the G3 ceramic coat in his opinion as they can’t do it justice, as the detailers don’t care to spend enough time applying it properly. So the sales team convince you to buy the product knowing full well that you aren’t getting what you pay for.

I had a detailer look at the paintwork and he was shocked at how poorly the ceramic coat was applied, the water isn’t even beading on the surface let alone the swirl marks left on the car.

I tried to contact Bilal who at this point seemed as though he didn’t care to sort a quick resolution, often having to wait days for a response when before I bought the car he was very helpful and responsive. Clearly just cared about the sale and not helping with something the customer is unhappy about. I had to escalate to BMW customer services, then Simon Omer reached out to me - the used car Manager. Simon said I “should expect some imperfections on a 6 year old car”. So the manager for the used car sales team thinks it was right that I bought a car from BMW with swirl marks all over it? As well as paying extra for a paint protection package which wasn’t properly applied and wasn’t even prepped beforehand? You expect a lot more from a BMW dealer.

Simon was rude and unhelpful, and only offered a part refund for this joke of a service. I’ve read other reviews which state the same experience with Simon so I’m not surprised. DON’T buy the G3 ceramic as not even the sales people believe in this. As a matter of fact, I’d advise to stay clear of this dealership who care more about getting sales than they do customer service and taking accountability for their poor product.

Thanks to April for helping me buy my new car. Friendly, professional and courteous. A real pleasure to deal with. I have no hesitation in recommending purchasing your car through BMW Cobham

Having recently purchased a new motor vehicle from Berry BMW at Cobham I must congratulate all of the staff with whom I have enjoyed contact as extremely friendly and helpful. They have all made the very worrying exercise of buying a new car so much easier.

The sales man was quick to understand what I was looking for. His understanding of the BMW range was exceptional. He quickly identified the model, colour and interior trim that matched what I asked for. A test drive a few days later. Car on order, job done.

Absolutely appalling service.

To begin with, they tried to add an admin fee to a £30,000 car without advising. Removed after dispute, although they blamed the BMW website, even though I've never had that before. The listed price should be the 'walk away' price.

Was told the car was in excellent condition with a couple of minor issues to be sorted prior to collection so paid the balance and before arriving was told the issues hadn't been sorted. Went to collect the car and saw it in the car park before speaking to anyone only to find an inch long scratch on the drivers door, along with 3 dents on the passenger side. I went inside and asked to speak to Simon Omar (the used car sales manager), he was rude and dismissive. He said having the issues repaired in an approved workshop wasn't an issue and they'd only find a smart repair, given the issues so far I wasn't convinced they would sort the problems to a fair standard. I was told they'd missed the dents I seriously doubt they wouldn't have been missed when they bought the car.

Simon was rude to both myself and my friend and when asked if he thought it was fair we should travel a 500 mile round trip to find the car in the condition it was presented, he simply shrugged his shoulders, said 'refund then' and proceeded to turn his back and walk away. By this point, I was incensed and asked when I could expect the money in my account, to be told 'by Tuesday' (it was a Saturday).

The refund for the main balance was late being returned and I spent the best part of a month chasing the deposit refund (£1,000) with Jason Wright who assured me it had been processed. After the near month of waiting, I received a notice from Worldpay which stated the refund had only just been processed.

Quite honestly some of the worst customer services I've ever seen and as stated repeatedly, all I wanted was the car provided in the condition advertised, for the price advertised.

I've since purchased an M340D from Stephen James in Ruxley and all I can say is the difference in service is night and day. Exactly as advertised and faultless effort from them to ensure everything was perfect.