Betmac1 レビュー 107

Betmac1 からの回答

2025年9月23日

Hi there,

Firs of all thank you for sharing your feedback.

We’re sorry to hear about the issues you've experienced while trying to contact us via email but please note that our official support email is support@betmac.com and you can always reach us there directly. And in addition if you experienced a bounce-back, it might have been due to a small typo in the address just as advised

Still we’re here to help, so please don’t hesitate to contact us at the correct email above, and our team will gladly assist you.

Regards

Betmac1 からの回答

2025年9月8日

Hi Ryan,

Thanks for sharing your experience!

We're so glad to hear that you're enjoying the wide selection of games, and congratulations on your win!

We also hope that the withdrawal process went smoothly for you

Last, we’re here to help, so if you have any questions or need additional assistance, please don’t hesitate to reach out via live chat or at support@betmac.com

Regards,

Betmac1 からの回答

2025年8月27日

Hi Silke,

Thank you for your positive feedback! We're really glad to hear that everything ran smoothly for you — from the games to the payment process.

It’s also great to know you had a good experience overall.

At last, if you ever need additional assistance or have any suggestions, feel free to reach out — we’re always happy to help, both via chat or at support@betmac.com

Best regards,

Betmac1 からの回答

2025年8月27日

Hi Andre,

Thank you for your great feedback! We're really happy to hear that the site is running smoothly for you and that your experience with deposits and withdrawals has been seamless.

It's also great to know that everything feels reliable and easy to use , since that's exactly what we aim for!

At last, if you ever need any support or have suggestions, feel free to reach out — we're always here to help both via chat or via email at support@betmac.com

Best regards,

Betmac1 からの回答

2025年8月27日

Hi Andreas,

Thanks so much for your feedback!

We're really glad to hear that our support team was able to quickly resolve the issue with the free spins offer

Also, if you ever need any further assistance, our support remains available 24/7, both via chat and at support@betmac.com always happy to help.

Best regards,

Betmac1 からの回答

2025年8月25日

Dear Alistair

Thank you for sharing your feedback.

We’re pleased to hear that you’ve had a smooth experience both with gameplay and withdrawals.

We truly appreciate your kind words and wish you continued enjoyment with our games.

And don't forget, in case you need any additional support, our Team remains here for you 24/7 both via chat and via email at support@betmac.com

Warm regards,

Betmac1 からの回答

2025年8月15日

Hi Karin,

That’s great to hear.

Having someone you can reach out to directly, who actually gets things sorted without the back-and-forth, makes a huge difference.

And congrats on the roulette win, and getting your withdrawal processed so quickly. This kind of service is what we aim for

Thanks for sharing!

Betmac1 からの回答

2025年8月13日

Dear Daniel,

First of all, we would like to point out that your continued posting of new public reviews after each response we provide (forth review on the same topic), rather than replying within the existing review thread , clearly represents an attempt to affect our reputation through false and misleading claims, rather than to resolve the matter constructively.

Accordingly, kindly be advised that any further reviews submitted for this same issue will be flagged and reported from our side as misuse of this public platform.

As for your latest review, we would like to once again remind you that your account was closed and all winnings voided due to a severe breach of our Terms and Conditions, specifically related to promotional abuse.

Furthermore, we have conducted a thorough investigation and compiled all necessary evidence to fully support our findings regarding the misuse of promotions through multiple accounts, as well as the actions taken as a result.

And while we understand this outcome may be disappointing, please be advised that our decision is final and was made in full accordance with the Terms and Conditions in place to ensure fair play for all players.

Kind regards,

Betmac1 からの回答

2025年8月12日

Hello Anthony,

We just wanted to clarify a few details regarding your recent withdrawal request.

Do note that on our end your newly requested withdrawal was successfully processed as soon as it was re-requested. At that time, we also advised you to re-check your account credentials, including the BIC and IBAN details provided before initiating your new request.

We would also like to clarify that we did not inform you that your bank had rejected the payment, so there may have been some misunderstanding on this point. Moreover we suspect that the funds never reached your Bank at all

We also truly hope that this newly processed withdrawal will reach your bank account without any further issues, however, after re-checking all the available information it appears the BIC you used may no longer be in use with your Bank, so we kindly recommend confirming this directly with them to ensure smooth processing.

Kind regards,

Betmac1 からの回答

2025年8月11日

Hi Claus,

Thanks for sharing your experience!

We're really glad to hear that support was able to resolve the issue quickly and that you enjoyed your bonus spins and winnings.

We always strive to make sure our players are taken care of, so it's great to know we could help!

If you ever need anything else, don't hesitate to reach out, our support remains available 24/7 both via chat and at support@betmac.com

Cheers,

Betmac1 からの回答

2025年8月7日

Hi Petra,

Thanks so much for the great feedback!

We’re thrilled to hear that you’re enjoying quick, fun sessions and that everything—from depositing to support—has been smooth and easy. That’s exactly the experience we aim to deliver!

Thanks for being with us, and best of luck on your next game!

Best regards,

Betmac1 からの回答

2025年8月7日

Hi Finley,

That sounds awesome!

Also, we're glad to hear the site runs smoothly on your phone too — makes it easy to play anytime.

We hope your luck keeps going strong!

Regards,

Betmac1 からの回答

2025年8月7日

Hi Oscar,

Thank you for sharing your experience!

We completely understand your initial concerns, and we're really glad to hear that everything went smoothly—from the quick verification to receiving your winnings without delay. We always aim to keep things transparent and fair, especially when it comes to big wins!

Hope to see you back for more exciting spins soon!

Best regards,

Betmac1 からの回答

2025年8月1日

Hi there,

Thanks for taking the time to share your experience!

We're thrilled to hear that your first time using crypto with us was hassle-free.

Fast deposits and withdrawals are a big priority for us, so it’s great to know everything worked perfectly for you.

Congrats on your win, and we look forward to seeing you back at the tables soon!

Best regards,

Betmac1 からの回答

2025年8月1日

Hi Torsten,

Thank you so much for your kind words! We're delighted to hear that our support team made such a positive impression. Providing quick, caring, and reliable assistance is something we take great pride in, and it’s wonderful to know it makes a real difference for you.

We’ll be sure to share your feedback with the team—it will mean a lot to them!

Best regards,

Betmac1 からの回答

2025年8月1日

Hi Harper,

Thanks for sharing your experience!

We're glad to hear our support team could get you back into your account so quickly. It’s great to know you were back playing in just a few minutes since that’s exactly the kind of help we aim to provide.

We really appreciate your feedback and will make sure the team sees your kind words.

Best regards,

Betmac1 からの回答

2025年7月26日

Hi Merlin,

Thank you for taking the time to share your feedback — we truly appreciate it.

First of all, do note that we’re sorry to hear that your experience didn’t meet expectations, especially as a valued VIP member. You're absolutely right that the Rewards Shop and certain features have not yet been restored, and we understand how disappointing that can be.

However, the reason for the delay is that we’ve been prioritizing key site updates, including improved loading speed, enhanced gaming functionality, and the continuous addition of new games — all aimed at delivering a smoother and more enjoyable experience for all players.

That said, the Rewards Shop and other promotional features are still very much on our roadmap, and we’re working hard to bring them back as soon as possible.

So if you ever decide to give our new website a chance in the future, please don’t hesitate to contact our support team both via chat or via email at support@betmac.com and we’d be more than happy to assist you.

Wishing you all the best,

Betmac1 からの回答

2025年7月26日

Dear Mavis,

Thanks so much for the great feedback! We're thrilled to hear you enjoyed your roulette session and even doubled your deposit — that's always nice to hear!

Apologies again for the slight delay with the card verification, but we're glad our support team was able to sort it out quickly for you.

If you ever need anything else, don’t hesitate to reach out, our support remains available 24/7 both via chat and via email at support@betmac.com

Good luck at the tables!

Best regards,

Betmac1 からの回答

2025年7月26日

Dear Mrs Finlay,

We’re genuinely sorry to hear you’ve had such a disappointing experience on our website, however that said, we do feel your review is a bit unfair as well, since almost every deposit you’ve made with us, was credited with a free spins or reload bonus offer, and on top of that, several no-deposit bonus offers were added to your account to give you more chances to win.

We understand that not getting the results you hope for can be frustrating, but we always aim to treat our players fairly and offer multiple promotions to enhance their experience.

If there’s anything you’d like us to look into or clarify, we’re here to help.

Kind regards,

Betmac1 からの回答

2025年7月16日

Hi there,

Welcome to Betmac! We're so glad your mate sent you our way :))

In addition, sorry to hear one of the spins didn’t work as expected, but we’re really pleased to know our support team got it sorted quickly and even added some extras to make it right. That’s the level of service we aim for!

Enjoy the rest of your spins and shout if you ever need anything else – our support remains available 24/7 via chat and via email at support@betmac.com for any additional feedback or queries you might have

Best of luck !