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Accepted a 40 EUR bonus only to find out later that my favorite NetEnt games were excluded. Wish this was shown before claiming. Ended up playing games I didn’t really enjoy.

I claimed a 50 EUR bonus and started playing Sweet Bonanza to clear the x35 requirement. The progress bar stayed at zero for like an hour even though I was clearly betting. Had to contact support twice to get a manual check. Makes it hard to know when I can actually withdraw anything.

Finished in the top 20 of a weekend slot tournament, was supposed to get 30 EUR bonus, but nothing showed up in my account on Monday. Contacted support Tuesday and they said I didn’t meet the minimum spin requirement, but the leaderboard showed my name and rank clearly.

Got 15 free spins as a weekend bonus but they were locked to one specific slot I’ve never heard of. Tried it, didn’t enjoy it at all, stopped after five spins. Would’ve been better if I could pick from a list or at least a provider I trust like Pragmatic or NetEnt.

I requested a USDT withdrawal on Monday morning and it’s now Wednesday evening. The site says 24 hours but I’m still waiting. Support keeps saying they’re reviewing it, which I guess is normal, but the timeline wasn’t clear upfront. I just needed that money back for bills this week.

I like playing higher RTP games when I’m being cautious. This site doesn’t let you sort by RTP, so I have to Google each game. It’s extra work and kinda puts me off exploring new titles here.

Had an active bonus with wagering requirements but wanted to deposit and play without restrictions. No option to pause or cancel the bonus. Had to either forfeit 18 EUR bonus or complete the wagering first.

Changed my mind about a 70 EUR withdrawal and wanted to cancel it but there was no cancel button. Support said once it’s submitted it can’t be reversed which I guess makes sense but felt limiting.

Changed site language to English but every few days it switches back to the default. Have to keep changing it manually. Small annoyance but adds up when you log in regularly.

Honestly the wagering requirements weren’t clear to me. I deposited 50 EUR with a bonus and couldn’t figure out how much I needed to play through. Support eventually explained it but took about 45 minutes.

Submitted my documents on Friday, didn’t get verified until Monday evening. I guess that’s normal for some casinos but I expected faster. Big Bass Bonanza ran smoothly at least.

The minimum deposit went up to $50 but now the minimum withdrawal is $300 what a theiving company, how can they tell us how much we can withdraw on our on deposit, no bonuses involved. It is theft

Hello,

I placed bets on all Crazy Time segments (numbers 1, 2, 5, 10, Coin Flip, Cash Hunt, Pachinko, and Crazy Time) with 5 CHF each — total 40 CHF.

The winning segment was number 5, which I also bet on. However, the system deducted the 40 CHF but did NOT credit the winning amount, even though my bet on number 5 was active.

Additionally, I received an error message during the round (“Please contact Customer Support”), which indicates that there was a technical issue affecting the game. Because of this, the results of the round were not processed correctly.

Please review this round immediately and refund the missing winnings or the full 40 CHF.
This issue is connected to ticket ID: **OGIC82**.

Furthermore, due to this recurring problem, I no longer trust the platform.
**I request that you suspend/close my account until this issue is resolved**, as I do not feel safe continuing to use the service under these circumstances.

Thank you.

★☆☆☆☆

Ich habe eine sehr schlechte Erfahrung mit dieser Plattform gemacht.
Während einer Live-Spielrunde ist ein klarer technischer Fehler aufgetreten:
Mein Einsatz wurde korrekt platziert, das Gewinnfeld wurde getroffen,
aber weder wurde mir der Gewinn gutgeschrieben noch wurde der Einsatz zurückerstattet.

Trotz eindeutiger Beweise (Screenshots und Fehlermeldungen) erhielt ich vom Support
nur ausweichende Antworten. Statt das technische Problem zu prüfen, wurde mir mehrfach
unterstellt, ich sei lediglich „frustriert nach einem Verlust“, was absolut nicht der Wahrheit entspricht.

Der VIP-Manager hat sogar versucht, über Telegram zu kommunizieren, was für eine seriöse
Plattform völlig inakzeptabel ist. Offizielle technische Berichte (Game Round Report)
wurden trotz mehrfacher Anfrage nicht bereitgestellt.

Für mich wirkt das Vorgehen alles andere als transparent oder professionell.
Bis jetzt wurde mein Fall nicht gelöst und kein Cent zurückerstattet.

Ich kann diese Plattform leider nicht empfehlen.

Excellent casino ,paiement rapide Excellent bonus

Buena aplicación,muchos juegos ,Maria Jesus

Me parece muy bien me han atendido que se agradece los detalles cuando uno juega mucho y nunca e pedido nada una buena atención gracias espero algo de detalle si pedirlo alguna vez más soy buen cliente ll he demostrado y así haciendo esto ganaréis clientes muchas gracias Iván Frías lopez

Very good casino. Good support. Many slots. Easy deposit and withdrawal

Sehr gutes online Casino ohne Probleme. Super Support und jede Menge Spiele