Better - Abbey Leisure Complex レビュー 

Better - Abbey Leisure Complex からの回答

2024年9月4日

Hi Helga,

Thank you for your review.

We are sorry to hear you are unhappy with your lessons.

We have checked our inbox and we have not received any emails from you.

Please fill in the form via the link below and we can assist you further.

https://www.better.org.uk/lesson-course-enquiry/swimming

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年9月4日

Hi,

Thanks for your review.

We are delighted to hear that Antony from our Customer Service centre in London was able to assist you and we have passed on your feedback!

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年8月21日

Hi Sarah,

Thank you for your review.

We are so pleased to hear you are enjoying working out at Abbey Leisure Complex!

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年8月21日

Dear Arthur,

We sincerely appreciate your feedback.

We are delighted to learn that you are thoroughly enjoying your membership at the Abbey Leisure Centre. We are especially pleased to hear that our staff has consistently provided helpful and friendly assistance during your visits. Knowing that the facilities at the centre meet your workout needs is also wonderful news. We hope that you will continue to derive enjoyment from the facilities and activities offered at the Abbey Leisure Centre.

Best regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年8月9日

Hi Anna,

Thank you for your review.

We are so delighted you are enjoying Abbey Leisure Complex!

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年8月9日

Hi Muhammad,

Thank you for your review.

We are so delighted you are enjoying Abbey Leisure Complex and that the staff have been so polite and helpful!

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年8月2日

Hi Svitlana

Thank you for your feedback. 

We hope you enjoy your time with Better. 

Regards

Amir

Better - Abbey Leisure Complex からの回答

2024年8月3日

Hi Customer

Thank you for your review. 

It is great to see to see you think our Abbey Leisure Centre is an amazing place and we look forward to continuing to provide you with an enjoyable experience!

Thank you for choosing Better. 

Kind Regards

Amir

Better - Abbey Leisure Complex からの回答

2024年8月2日

Hi Ha

It's wonderful to hear that you're enjoying your swimming lessons and that the instructor is providing excellent service.

We hope this continues and thank you for taking the time to let us know. 

Kind Regards

Amir

Better - Abbey Leisure Complex からの回答

2024年7月16日

Good Afternoon Efe,

I appreciate your feedback and thank you for taking the time to share your concerns with us.

We are deeply saddened to learn that your child is not showing progress in their weekly swimming lessons at the Abbey Leisure Complex. Our instructors undergo rigorous training to ensure that every child receives high-quality instruction, so it is disheartening to hear that your child has not been receiving the level of service we strive to provide. I will ensure to pass on your comments and concerns to the attention of the centre manager so they can look into the points you have raised and ensure the lessons provided are up to the standards we promise to provide to all our customers.

Hope this helps.

Kind regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年6月6日

Good Morning Gergana,

Thank you for taking the time to share your feedback with us. Your review has brightened our day! We are absolutely thrilled to hear that you are having a wonderful experience with your membership at the Abbey Leisure Complex and the staff have been polite and professional each time you attend.

Your feedback means a lot to us, and we are committed to ensuring that your experiences with us continue to be positive. Thank you again for your kind words.

Kind regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年5月18日

Good Morning Anwar,

Thank you for taking the time to share your feedback.

We are delighted to learn that your child is thoroughly enjoying their swimming lessons at the Abbey Leisure Complex. It brings us great joy to hear that the staff has been friendly and that the facilities are being well-maintained. We want to inform you that most of our leisure centers have designated spectator areas where parents can observe their children during their swimming lessons. We encourage you to speak to the staff during your child's next lesson to inquire about the process for observing your child during their lesson.

Kind regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年5月10日

Good Afternoon Teresa,

I hope you're doing well today.

I wanted to express my gratitude for taking the time to leave a wonderful review. It's always great to hear from our valued members, and your feedback truly means a lot to us.

I'm thrilled to learn that you're having a great experience at the Swiss Cottage Leisure Centre and that you're enjoying all the amenities we have to offer. It's especially rewarding to know that our staff has been helpful and made you feel welcome. We strive to create a relaxing atmosphere for all our members, and your positive comments are a testament to our efforts.

Thank you again for your support, and please don't hesitate to reach out if you have any questions or concerns. We're always here to help.

Best regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年4月12日

Hi Rachel,

Thank you for your review.

We are glad that you have chosen Better for  your fitness journey and look forward to seeing you in the centre!

Warm Regards

Hazal

Better - Abbey Leisure Complex からの回答

2024年4月11日

Dear Mrs Tabakova,

I am writing to express my gratitude for your kind review of our services. It brings us great pleasure to learn that you are satisfied with the swimming lessons offered at the Abbey Leisure Complex, and that our swim instructor has been helpful in providing you with a friendly and knowledgeable experience. We are also pleased to hear that the facilities have met your expectations in terms of cleanliness and maintenance.

We understand that your experience with our reception staff was not as satisfactory as the rest of your visit. We apologise for any inconvenience or frustration that you may have experienced, and we would like to assure you that we are taking steps to address the matter.

Thank you once again for your valuable feedback. We look forward to serving you in the future and hope to exceed your expectations in all aspects of your experience with us.

Sincerely,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年4月3日

Good Afternoon Harry,

Thank you for your review.

We are delighted to hear that you are enjoying your membership at the Abbey Leisure Complex and the staff have been welcoming and professional each time you attend. I will ensure to pass on your lovely feedback so Jack receives the recognition he deserves.

Hope this helps.

Kind regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年4月3日

Good Morning,

Thank you for your review.

We are really pleased to hear that you are enjoying your membership at the Abby Leisure Complex and the staff have been really professional when assisting you with your queries. We pride ourselves on our Customer Service excellence so I am delighted to hear that this is the service you receive each time you attend the centre.

We are also delighted to hear that you find the Better App easy to navigate and make your bookings online. We hope you can continue to enjoy your Health & Fitness at the Abby Complex and take advantage of the great activities they have available at this centre.

Warm Regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年4月3日

Good Morning Brandon,

Thank you for your review.

I am very sorry to hear that you are having difficulties in using the Better App. Can you clarify exactly what issue you are experiencing so I can try to assist you with this?

Kind regards,

Charmaine

Better - Abbey Leisure Complex からの回答

2024年2月1日

Hi

Thank you for taking the time to leave a review. 

We are pleased to see you found it easy to sign up and that you have been able to use the gym equipment.

However, we are sorry to hear you have found the centre, not very clean.

Your feedback will be passed on to the centre.

Regards

Amir

Better - Abbey Leisure Complex からの回答

2024年1月26日

Good Morning

Thank you for leaving us 5 stars! 

We are very happy to receive your review, this is great to see. 

Have a lovely weekend

Kind Regards

Amir