Better - Albany Leisure Centre レビュー 

Better - Albany Leisure Centre からの回答

2026年8月5日

Hi Jessica, 

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying the variety of classes, easy-to-use app, and the support from our friendly team at Albany LC. 

We pride ourselves on providing great value and a positive experience for our members, and we're pleased this has been reflected in your visit.

Warm Regards

Azaria

Better - Albany Leisure Centre からの回答

2026年8月5日

Hi Frances, 

Thank you for your fantastic review!

We are so delighted to hear that you had such a positive experience joining Albany Leisure Centre. 

We will be sure to share your kind words with Sumaya, who will be pleased to know she made your sign-up process smooth and welcoming.

We look forward to seeing you again soon!

Warm Regards

Azaria

Better - Albany Leisure Centre からの回答

2026年7月14日

Hi Joan 

Thank you for your review. 

We are pleased to hear you’re enjoying the great atmosphere, the social side, and exercising to music. 

It’s fantastic to know our sessions are helping you feel good and stay motivated, and we hope to see you again soon!

Kind Regards

Amir

Better - Albany Leisure Centre からの回答

2026年7月14日

Hi Natalie,

Thank you for sharing such fantastic feedback!

We’re delighted to hear how much you’re enjoying the Monday and Friday Zumba classes with Yvonne and Emily. It’s great to know that the sessions are fun, welcoming, and easy to pick up, especially if you’re new to them. Creating an inclusive, no-judgement environment is exactly what we aim for, so it’s wonderful to hear that reflected in your experience.

It also means a lot that you travel across the borough to attend, your recommendation truly speaks volumes. We’ll be sure to pass your kind comments on to both Yvonne and Emily as well as the team.

Warm Regards,

Hazal

Better - Albany Leisure Centre からの回答

2026年7月14日

Hi Maria,

Thank you for your lovely feedback!

We’re so pleased to hear that you’re enjoying the Zumba classes with Yvonne and Emily. It’s great to know they’re creating such a fun and welcoming atmosphere that keeps you coming back. We’re also delighted that you’ve found the team at Albany friendly and helpful.

We’ll be sure to share your kind comments with them, it will mean a lot.

Warm Regards,

Hazal

Better - Albany Leisure Centre からの回答

2026年5月30日

Hi Sabrina,

Thanks for your review.

We are disappointed to hear that you think the gym is small and the gym equipment is old at Albany Leisure Centre and hope we can improve so your next visit is more enjoyable.

Warm Regards

Hazal

Better - Albany Leisure Centre からの回答

2026年4月29日

Good Morning,

Thanks for your review!

We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.

In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.

Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.

In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.

We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.

Warm Regards,

Kaisha

Better - Albany Leisure Centre からの回答

2026年4月15日

Hi Donna, 

Thank you so much for your lovely feedback!

We’re really happy to hear that both you and your child had such a positive experience. It’s especially great to know your child felt safe, settled in quickly, and was able to join in with confidence , that means a lot to us.

We hope to see you both again soon!

Warm regards, 

Azaria

Better - Albany Leisure Centre からの回答

2026年4月15日

Hi Jennifer,

Thanks for your review.

We are so pleased to hear that you enjoyed your time at the Albany Leisure Centre!

We look forward to seeing you again

Warm Regards

Tom

Better - Albany Leisure Centre からの回答

2026年4月7日

Hi Sonia,

Thank you for your review!

We’re very sorry to hear about the recent class cancellations, and we apologise for any frustration caused by this.

We’ll be sharing this with the team to review and improve consistency moving forward.

Regarding the change in our music licence, We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.

In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.

Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.

In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.

We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.

Warm Regards,

Kaisha

Better - Albany Leisure Centre からの回答

2026年3月30日

Hi Lorraine,

Thanks for your review.

We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring

In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.

Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.

In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.

We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.

Warm Regards

Hazal

Better - Albany Leisure Centre からの回答

2026年3月25日

Hi Mr James,

Thank you for raising this with us!

We’re deeply saddened to hear about your experience with the shower temperatures at Albany Leisure Centre. 

We're more than happy to raise this with the wider team to locate if there are any issues with this.

Regarding price differences, please note that activity pricing can vary between centres depending on the facilities available and the specific services offered at each location.

This means that, even within the same borough, centres may offer different activities, and their facilities can vary in both size and range.

Thank you again for your feedback!

Warm Regards,

Kaisha

Better - Albany Leisure Centre からの回答

2026年2月11日

We are very happy you are enjoying your visits at Albany Leisure Centre, Michael.

We are proud of our staff and their efforts to improve so much our customers journey.

Kind Regards

Better - Albany Leisure Centre からの回答

2026年1月6日

Hi Penny

Thank you for your review. 

Kind Regards

Amir

Better - Albany Leisure Centre からの回答

2025年11月29日

Thank you for sharing your experience with us, Hyacinth.

Please feel free to get in touch with us using the link: https://www.better.org.uk/contactus

We hope we can help you to improve your future experience!
Kind Regards

Better - Albany Leisure Centre からの回答

2025年11月24日

Hi Mr Oktay 

Thank you for your review. 

We appreciate your feedback regarding the Healthsuite and for noticing the improvements we are making at the Better centres.

We are also pleased to see that the monthly price plans work well for you.

Your review will be passed on to the management team at Albany Leisure Centre. 

Thank you for choosing Better. 

Kind Regards

Amir

Better - Albany Leisure Centre からの回答

2025年11月18日

Hi Angel 

Thank you for your review. 

We are very sorry to hear about your experience, and we appreciate your feedback. 

We have escalated your feedback to the General Manager at Albany Leisure Centre, and we hope this will assist in resolving the issues you have raised. 

Kind Regards

Amir

Better - Albany Leisure Centre からの回答

2025年11月5日

Hello Sweety,

Thank you so much for your wonderful review! 

We’re thrilled to hear that Donna has made such a positive impact on your fitness journey. 

It’s inspiring to know that her support helped you regain confidence after your knee injury. 

We’ll make sure to share your kind words with Donna and the Albany Leisure Centre team—they’ll be delighted to hear this!

Kind Regards

Better - Albany Leisure Centre からの回答

2025年9月24日

Hi Sally,

Thanks for your review.

We are so pleased to hear that you are enjoying Albany Leisure Centre and that the staff are so great!

Warm Regards

Hazal

Better - Albany Leisure Centre からの回答

2025年9月1日

Good Afternoon Bina,

Thank you for Your feedback.

We appreciate you providing us with this valuable feedback as this helps us improve.

We apologise that you have not had a positive experience with us and hope we can get better.

In regard to the cancellation of your class, we kindly request a notice of four hours in order to avoid any penalties. However, should you need to cancel your class within the four-hour timeframe, we encourage you to reach out to our customer service team via phone for assistance with the cancellation. Additionally, please be aware that we are unable to waive charges in all circumstances; this will be determined based on the specific situation and at the discretion of management.

I hope this information is of use. Thank you for your understanding. I hope you have a good day. 

Kind regards
Aaiasa