Skye loved her first lesson, Fred her swimming teacher was really nice and made her feel safe and confident in the water. She started the lesson with a woggle and 3 armbands and finished with just 3 a... もっと見る
企業が回答しました
所在地
所在地を変更Yew Tree Avenue, M19 3PH Manchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff are very good to guide you in any information you want to have. Nice place for different types of activity. My daughter was very scared of the water but the teacher helped her gain confiden... もっと見る
企業が回答しました
This program isn’t suitable for children who are new to swimming. The instructors treat all students as if they’re at the same skill level, even on their first day in the water. A more tailored approa... もっと見る
企業が回答しました
My instructor (Mollie) was helpful, kind and able to support and stretch each one of us so each pupil there got the best out of the lesson. The staff at reception were helpful, friendly and smiley, m... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Yew Tree Avenue, M19 3PH, Manchester, 英国
3.4
まあまあ
62件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very small help as a new learner
She was left alone with the equipment, whiteout any specific support as a new child with no swimming experience and knowledge at all.
She struggled many time to get herself on the surface of the water.
2024年11月18日
Better - Arcadia Library and Leisure Centre からの回答
Hi,
Thanks for your review.
We are disappointed to hear that your child did not enjoy her first session at Arcadia and hope that her next session is more successful.
We have forwarded your feedback to the centre so that they can investigate and improve where necessary.
Warm Regards
Hazal
Better - Arcadia Library and Leisure Centre からの回答
Hi Gladys,
Thanks for your review.
We are so pleased to hear that you received excellent customer service at Arcadia!
Warm Regards
Hazal
Payment was a pain as I couldn’t pay on…
Payment was a pain as I couldn’t pay on a credit card unless I paid in full- bit of a rip off. Your app is painful, but yours in the only gym in the area with a sauna so you have got me for now.
2024年10月16日
Better - Arcadia Library and Leisure Centre からの回答
Hi Jon
Thank you for your review.
Direct debit payments must be made using a debit card. I apologise for any inconvenience this may have caused. If you're experiencing difficulties with the app, please don't hesitate to contact our Customer Service Team. We would be happy to guide you step by step on how to make bookings for the gym and sauna.
Kind Regards
Amir
Classes are great
Classes are great. The instructors let you go at your own pace. Boy conditioning and Zumba classes places go quite quickly. You have to book in advance. When spaces become available they are taken up quite quickly. I book always book 2 half hour slots for the gym
2024年10月3日
自発的なレビュー
Better - Arcadia Library and Leisure Centre からの回答
Hi Karen
Thank you for your review.
It is great to see you are enjoying the fitness classes at our Arcadia Library and Leisure Centre and the Instructor is creating a great environment for you to feel comfortable in.
Please note, for future fitness classes, all classes are released 5 days in advance to allow members to book into the classes they enjoy.
We hope you continue to enjoy your time at our centre and thank you for choosing Better.
Kind Regards
Amir
friendly staff
2024年9月11日
Better - Arcadia Library and Leisure Centre からの回答
Hi Victoria,
Thanks for your review.
It's great to hear that the staff at Arcadia are so friendly.
Warm Regards
Hazal
Great love the coaches very friendlys
2024年8月22日
Better - Arcadia Library and Leisure Centre からの回答
Hi Nyarai,
Thanks for your review.
We are so pleased to hear that you are having such a great time at Arcadia.
Warm Regards
Hazal
Treadmills and bikes always out of order small size steam room
Hi, Treadmills and exercise Mashines always out of order
Steam room have very small size
2024年8月16日
Better - Arcadia Library and Leisure Centre からの回答
Hi Muhammad,
Thank you for your review.
We are disappointed to read of your view of Arcadia and have passed on your feedback.
Warm Regards
Hazal
Off to a swimming start!
My instructor (Mollie) was helpful, kind and able to support and stretch each one of us so each pupil there got the best out of the lesson.
The staff at reception were helpful, friendly and smiley, making me feel at ease and comfortable.
2024年8月13日
Better - Arcadia Library and Leisure Centre からの回答
Hi Debora,
Thank you for your review.
We are so happy to hear that Mollie was so kind and supportive and that all the staff have been so helpful and friendly.
Warm Regards
Hazal
Better - Arcadia Library and Leisure Centre からの回答
Hi John
It's great to see that you enjoyed your that you were enjoying your time at our Arcadia Library and Leisure Centre and you have had the chance to meet the staff, please do not hesitate to reach out to them if you have any further enquiry's.
Thank you for leaving a review!
Kind Regards
Amir
Better - Arcadia Library and Leisure Centre からの回答
Good Evening Colin,
Thank you for your review.
We are delighted to hear that the staff at the Arcadia Library & Leisure Centre have been friendly and helpful when you attend the centre. We hope you continue to enjoy this centre and the amazing activities they have available for all ages and abilities.
Warm regards,
Charmaine
Every service and everything...
Every service and everything.... Superb 👍
Stuff .... Cooperative and friendly
Gym .... Well equipped and hygienic
Overall good for me and for you for sure 🙂
2024年3月27日
Better - Arcadia Library and Leisure Centre からの回答
Good Afternoon
This is great to see!
We are very happy to hear about your experience at our Arcadia Library and Leisure Centre.
Your feedback will be passed on to the centre and we hope you continue to enjoy your time with Better.
Kind Regards
Amir
Better - Arcadia Library and Leisure Centre からの回答
Hi
Thank you for taking the time to leave a review.
We are sorry to hear about your experience at our Centre
Your feedback has been forwarded to the Centre.
I hope this helps
Regards
Amir
Very professional
The staff is well informed and very helpful. All areas are clean and well maintained.
2023年9月17日
Better - Arcadia Library and Leisure Centre からの回答
Good Evening Tahir,
Thank you for your review.
We are happy to hear that the staff at the centre you attend are well informed and very professional. We are also delighted to hear that the centre is very clean and well looked after. We hope you can continue to enjoy your membership at this centre along with the great activities they have on offer.
Kind regards,
Charmaine
great staff and facilities
2023年8月21日
Better - Arcadia Library and Leisure Centre からの回答
Good Afternoon Star,
Thank you for your review.
We are very happy to hear that you are enjoying the Arcaidia leisure centre. We hope you can continue to enjoy this facility and the great staff and activities they have on offer. I will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
To many children in one swimming lesson…
To many children in one swimming lesson my child didn't get any attention today very disappointing. I watched him during the whole lesson at times I could see my child needed help and was not approached complete waste of time today, not the first time this has happened the way the lessons are going it will take a very long time for my child to learn anything there should be less children in a lesson or more swimming teachers. I had to complain about the smell of urine in the changing rooms disgusting.
2023年8月18日
自発的なレビュー
Better - Arcadia Library and Leisure Centre からの回答
Hello,
Thank you for taking the time to send in a review and we are extremely sorry to hear your comments.
It may be an idea to leave a note at the centre for the teacher to express your concerns and perhaps discuss a way forward. We do want him to enjoy his lessons.
Booked and paid for swimming lessons…
Booked and paid for swimming lessons only to be cancelled on the day of my son's 1st lesson don't know when his next lesson will be either,not a happy customer.
2023年8月10日
Better - Arcadia Library and Leisure Centre からの回答
Good Morning,
Thank you for your review.
I am very sorry to hear that your son's first swimming lessons was cancelled at the centre. If you have purchased monthly lessons your child's next lesson would be the same day and time the following week. Your DD should be reduced next month to reflect the cancelled lesson. If this does not happen, please speak to the swim teacher so they can get a credit applied to your child's membership for the following month.
Hope this helps.
Kind regards,
Charmaine
All her lessons were cancelled on the…
All her lessons were cancelled on the day she’s not been to one yet. You should have seen how heartbroken she was after looking forward for this for long time. She’s loosing hope now
2023年7月13日
Better - Arcadia Library and Leisure Centre からの回答
Good Morning Francis,
Thank you for your review.
I am very sorry to hear that your daughter's swimming lessons were cancelled. This usually happens due to the Swim Teacher being ill or an incident in the pool. We sincerely apologise for the inconvenience caused to your daughter but her membership fees will be credited in the future to ensure you are not charged for the missed lessons. If you speak to the Duty Manager or the Swim Teacher when you take your daughter for her next lesson, they should be able to confirm that the credits have been applied to your child's membership.
Once again, please accept our sincere apologies for the inconvenience caused when you attended the centre for your daughter's lessons.
Kind regards,
Charmaine
Better - Arcadia Library and Leisure Centre からの回答
Hi Ogie,
Thank you for your review.
We are happy to hear you are enjoying Arcadia and we will pass on your comments about the staffing levels.
Warm Regards
Hazal
Its need to be more clean
Its need to be more clean. Staff don't have enough knowledge. Gym always full of man's need to be ladies only sessions so ladies can feel comfortable and make more useful of membership.
2023年7月9日
Better - Arcadia Library and Leisure Centre からの回答
Hi Aisha,
Thank you for your feedback.
We will pass your comments onto Arcadia, so they can investigate and improve.
Warm Regards
Hazal
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