Great gym, facilities and staff. The frustrating part is the gender-specific days for the sauna, etc (I'm sure there's a reason e.g. cultural, or women feel more comfortable that way?). Also, why is... もっと見る
企業が回答しました
所在地
所在地を変更1 MacDonald Road, N19 5DD London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a query Sunday morning about a £3 fine for not attending an event when in fact I had attended. Sent an email to Customer Services not expecting an answer until Monday at the earliest. Within an h... もっと見る
企業が回答しました
So many improvements! Many of the issues have been addressed and the centre is feeling well taken care of. Mens changing room toilet is fresh, updated and clean. They have changed the water filter,... もっと見る
企業が回答しました
I had a great experience at Better Archway. It was my first visit, and I really enjoyed it. It’s a fantastic place for children and families, with a welcoming atmosphere and great facilities. I a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
1 MacDonald Road, N19 5DD, London, 英国
4.3
優良
50件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great gym, odd availability of facilities
Great gym, facilities and staff. The frustrating part is the gender-specific days for the sauna, etc (I'm sure there's a reason e.g. cultural, or women feel more comfortable that way?). Also, why is the sauna unavailable from midday until 4.30pm every day?
It would also be great to be able to lock my bike up somewhere at the gym.
2026年8月18日
Better - Archway Leisure Centre からの回答
Hi Oliver,
Thank you for taking the time to share your feedback.
We're pleased to hear that you enjoy the gym, facilities, and the support from our staff at Archway Leisure Centre.
We also appreciate your comments regarding the sauna schedule and gender-specific sessions. We understand that these arrangements may not suit everyone's preferences, and your feedback is valuable as we continually review our services to meet the needs of our diverse community.
Thank you as well for highlighting the lack of bicycle parking facilities. We recognise how important secure cycle storage can be for members choosing active and sustainable travel options, and we will ensure your comments are shared with the relevant team for consideration.
We appreciate your balanced feedback and hope to continue providing a positive experience for you at the centre.
Warm Regards,
Hazal
Mohammad recommended
Definitely recommend talking with Mohammad he’s very helpful and straightforward saved me time and inconvenience.
2026年7月31日
自発的なレビュー
Better - Archway Leisure Centre からの回答
Hi Paul,
Thank you for your wonderful review!
We really appreciate your recommendation, and we’re thrilled at how helpful and straightforward he was with resolving the inconvenience you'd experienced.
We'll be sure to pass on your kind words to him.
Thank you again for your lovely review!
Warm Regards,
Kaisha
I had a great experience at Better…
I had a great experience at Better Archway. It was my first visit, and I really enjoyed it. It’s a fantastic place for children and families, with a welcoming atmosphere and great facilities.
I also want to thank the customer service team for their excellent support. They were very helpful in resolving my refund issue quickly and professionally. As a new Better customer, I really appreciate the assistance I received and it made my experience even more positive.
My only suggestion would be to extend the opening hours a little, as that would make it even more convenient for families. Overall, it’s a wonderful place, and I look forward to visiting again.
2026年7月26日
自発的なレビュー
Better - Archway Leisure Centre からの回答
Hi
Thank you for your review.
We are delighted to hear that you enjoyed your first visit to Better Archway and that our customer service team was able to resolve your refund issue quickly and professionally.
We also appreciate your suggestion regarding opening hours and will make sure your feedback is shared.
Kind Regards
Amir
Really happy with the swimming lessons…
Really happy with the swimming lessons the teacher Solo is very clear and patient.
2026年7月7日
Better - Archway Leisure Centre からの回答
Hi Greys,
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the swimming lessons and that Solo has made such a positive impression. It’s great to know their clear and patient teaching style is helping you feel comfortable and supported in the water.
Your kind comments will be shared with Solo and the team.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
The receptionist was very welcoming
The receptionist was very welcoming, and the swimming class trainer interacted with the children in a genuinely friendly and supportive way.
2026年7月5日
Better - Archway Leisure Centre からの回答
Hi there,
Thank you for your feedback.
We’re really pleased to hear that you had a positive experience with both our reception team and the swimming instructor. It’s great to know that you were made to feel welcome and that the class was delivered in such a friendly and supportive way for the children.
Your kind comments will be shared with the team, who will be very happy to hear they made such a positive impression.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
There should be more than one toilet in…
There should be more than one toilet in the gym female changing room.
Also more staff around ensuring people are ok or need help.
2026年6月24日
Better - Archway Leisure Centre からの回答
Hi Maria,
Thank you for your feedback.
We’re sorry to hear that the female changing room facilities did not meet your expectations. Your suggestion for additional toilets has been noted, as we understand how this would improve convenience, especially during busy periods.
We also appreciate your comments regarding staff presence. Ensuring our customers feel supported and safe is very important to us, and we will share this with the team to review staffing visibility and support within the gym.
Thank you again for helping us identify areas where we can improve.
Warm Regards,
Hazal
Great group classes for kids
Great group classes for kids. My son has had an amazing experience
2026年6月13日
Better - Archway Leisure Centre からの回答
Hi Hanifa
Thank you for your review.
We are very pleased to hear that your son has had such an amazing experience with our group classes, and we hope to see him again soon!
Kind Regards
Amir
So many improvements
So many improvements! Many of the issues have been addressed and the centre is feeling well taken care of. Mens changing room toilet is fresh, updated and clean. They have changed the water filter, cleaned the vents, cleaned up the leak and are adding new accessories and equipment for the gym. It's very nice to see a proactive gym.
The gym is good, has most main equipment. Love the big open area. The temperature is always right.
2026年6月16日
自発的なレビュー
Better - Archway Leisure Centre からの回答
Hi Pierre,
Thank you for your encouraging feedback.
We are very pleased to hear that you have noticed the recent improvements and that the centre is feeling well maintained. Your comments regarding the cleanliness, updated facilities, and ongoing upgrades are greatly appreciated and will be shared with the team.
It is also great to know that you are enjoying the gym environment, including the equipment, open layout and comfortable temperature. Creating a well-kept, welcoming and functional space is a key priority for us, so your feedback is very valuable.
Thank you again for taking the time to share your experience and for recognising the team’s efforts.
Warm regards,
Hazal
New Better gym goer 💪
I’ve only been 3 times so still ‘exploring’ the facilities and the less busy days/times to use the gym. So far so good
2026年6月2日
Better - Archway Leisure Centre からの回答
Hi Maria,
Thank you for your review!
We're glad you're enjoying your visits so far.
If you need any help finding quieter times or exploring our facilities, our team is always happy to help.
We look forward to seeing you again soon!
Best regards,
Azaria
Disappointing first impression
We were quite surprised and disappointed by how little the teachers engaged with our daughter or tried to welcome and encourage her, given it was her first time at swim class there and children at this age can be shy in new environments.
We had high hopes for this class, as the teachers are Swim England certified and were hoping she'd be warmly welcomed to the new class and group, and that the teachers would be extra encouraging.
The lack of interest and engagement by them was difficult to understand, especially given there were 3 of them. Not sure how she'll learn to swim with this level of motivation and engagement.
2026年5月30日
Better - Archway Leisure Centre からの回答
Hi William,
Thank you for taking the time to share your experience at Archway Leisure Centre.
We're really sorry to hear that your daughter's session didn't meet your expectations. Every child deserves to feel engaged and supported from the very first lesson, and we're sorry that wasn't the case here. This is not the standard we hold ourselves to, and your feedback is being taken seriously.
We'd really like the chance to make this right. Please get in touch with us at customerservices@gll.org and we'll do our best to ensure a much better experience going forward.
Warm Regards,
Abdus
Better - Archway Leisure Centre からの回答
Hi Hossein,
Thank you for your lovely feedback!
We're so pleased to hear you're enjoying using the sauna and steam room at Archway, they’re a great way to relax and recharge.
We hope you continue to enjoy them!
Warm regards,
Azaria
Staff are really great and friendly
Staff are really great and friendly. You don't feel intimidated walking into the gym. Not overcrowded and I love that you get everything you need i.e pool,sauna,steam room for a great price too.
2026年4月21日
Better - Archway Leisure Centre からの回答
Hi Nicola
Thank you for your fantastic review.
We are so delighted to hear that you are enjoying Archway Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm regards
Rachel
Better - Archway Leisure Centre からの回答
Hi Roxanne
Thank you for your review, and thank you for choosing Archway Leisure Centre!
It's wonderful to hear that you are making good use of the facilities and that the staff have been helpful when required!
We hope you continue to enjoy your experience with us.
Kind Regards
Amir
Speedy, polite and efficient service from Better.
Had a query Sunday morning about a £3 fine for not attending an event when in fact I had attended.
Sent an email to Customer Services not expecting an answer until Monday at the earliest. Within an hour all sorted and a lovely response from a human rather than a Bot. I wish all public services were as efficient and polite as Better.
2026年2月22日
自発的なレビュー
Better - Archway Leisure Centre からの回答
Hi Sean,
Thank you for your incredible review!
We're thrilled to hear that you received a prompt and efficient response from one of our team members.
This is exactly the service we look to deliver, and we're also happy that the issue with your penalty fee was resolved.
Thank you again for your kind words!
Warm Regards,
Kaisha
Excellent, good-value facilities, helpful staff
Excellent facilities for good value, and extremely helpful and kind staff
2026年2月11日
Better - Archway Leisure Centre からの回答
Hello Ca,
Thank you for your review, and your comments and feedback.
We are happy to know that you found our facilities at Archway Leisure Centre to be of an excellent standard, and our staff to be very helpful.
Kind regards
Absolutely brilliant staff so helpful…
Absolutely brilliant staff so helpful highly recommend Archway swimming pool ..
2025年12月2日
Better - Archway Leisure Centre からの回答
Hi Lola-Rose,
Thank you for your wonderful review!
We're so thrilled to hear that you're enjoying the facilities at the Archway Leisure Centre.
It's also great to know how brilliant the staff have been during your visits.
Warm Regards,
Kaisha
Well run Swimming lessons for my…
Well run Swimming lessons for my daughter, over the past 4 years.
2025年10月15日
Better - Archway Leisure Centre からの回答
Hello Chris,
Thank you very much for your comments and feedback.
Warm Regards.
Better - Archway Leisure Centre からの回答
Hi
Thank you for your review.
We hope you continue to enjoy swimming at the Archway Leisure Centre.
Kind Regards
Amir
The Members of staff were incredible…
The Members of staff were incredible and very warm and friendly. It also appeared that the other participants we're also pleasant and hygienic wiping the machines after use.
2025年10月1日
Better - Archway Leisure Centre からの回答
Hello Stephen,
Thank you for your comments and feedback.
Kind Regards
Pleasant clean friendly staff
2025年9月23日
自発的なレビュー
Better - Archway Leisure Centre からの回答
Hello Tanya,
Thank you very much for your comments and feedback.
Kind Regards.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。