Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... もっと見る
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所在地
所在地を変更Romford Road 189, E15 4JF London, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... もっと見る
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Staff is good n friendly but Swimming Disable showers need to be fixed properly. Water pressure is very low and auto stopped after a min ,its not suitable specially for disable people . Previously whe... もっと見る
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Great that you have more Women’s only sessions, but would be good to have hip abducter in the women’s sessions too or abs trainer as those are the exercises that women need to do but feel uncomfortabl... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Romford Road 189, E15 4JF, London, England, 英国
3.5
まあまあ
79件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I took my daughter and she was in the…
I took my daughter and she was in the pool for 15 mins and was told her session was done. It’s already hard enough bring her for just 30 mins in this cold. What is the point of her even getting h wet for 15mins
2026年1月17日
Better - Atherton Leisure Centre からの回答
Hi Maliyah
Thank you for your review.
We are very sorry to hear about your daughter's recent experience at Atherton Leisure Centre.
Your feedback has been passed on to the General Manager at the Centre, and we have passed your feedback on to the General Manager to look into.
Kind Regards
Amir
Excellent service and always have a good time.
I always have a good time, clean environment, conducive environment, friendly staffs, always to support. Excellent customer service received, well done, Keep it up.
2025年10月10日
Better - Atherton Leisure Centre からの回答
Hello Mojibade,
Thank you for your comments and feedback.
Kind Regards
Atherton Leisure Centre Staff
At Atherton Leisure Centre the staff are professional, helpful and friendly.
I like the fact they are listening to the customer's feedback and trying to reflect on that. My experience for last week two sessions were enjoyable because the floor was cleaned in Studio 1 &2 . Thank you and keep the good work 👏 🙌
2025年10月10日
Better - Atherton Leisure Centre からの回答
Hi L y
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Atherton Leisure Centre and have noticed the improvements.
Your feedback will be passed on, and we look forward to seeing you again soon.
Kind Regards
Amir
Better lessons
Better lessons
Is doing great learning experience,
My child
Is enjoying is swimming lessons, he comes home very happy and excited
2025年9月30日
Better - Atherton Leisure Centre からの回答
Hi Minhaj
Thank you for your review.
It is great to see your child is enjoying the swimming lessons at Atherton Leisure Centre, and we hope he reaches the goals and confidence he wishes!
Kind Regards
Amir
Friendly staff
2025年10月1日
Better - Atherton Leisure Centre からの回答
Hello Aasia,
Thank you very much for your comments and feedback.
Warm Regards
Great venue for a variety Atherton of approaches…
Great venue for a variety of approaches to yoga.
2025年9月22日
Better - Atherton Leisure Centre からの回答
Hello Charlotte,
Thank you for your comments and Feedback.
Kind Regards
Circuit Training and Strength Fitness Class with Albi and Fabiana
Circuit Training Fitness Class with Fabiana on Saturdays is extremely good! She is very professional, kind and supportive, and attentive! The circuit exercises are smart and good. Fabiana put efforts to explain it very well and with kindly manner which in my eyes makes it a good coaching. Also Strength Fitness Class with Albi on Sundays (he also works together with Fabiana on Saturday circuit often) is amazing. He is very kind and knowledgeable. I can approach him and ask any questions and he is so happy to demonstrate, support and teach with training techniques. I’ve already learned a lot because of his and Fabiana’s guidance. I love them! They connect and engage with people and that’s how it should be done. You actually leave the session knowing more and stronger. I recommend classes with them to everyone! Thank you ❤️
2025年8月23日
自発的なレビュー
Better - Atherton Leisure Centre からの回答
Hello Agnieszka,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Better - Atherton Leisure Centre からの回答
Hi Unikauskaite
Thank you for your review.
It is great to see that you are having a great experience at the Atherton Leisure Centre, and the centre staff are creating a wonderful atmosphere.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
They are very helpful when there is…
They are very helpful when there is some thing you are not sure about29
2025年8月27日
Better - Atherton Leisure Centre からの回答
Hi Denise
Thank you for your review.
We are very pleased to see that the staff at the Atherton Leisure Centre have been able to assist with your enquiries!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Good trainers
Good trainers , the girls help my daughter to swim, and my daughter felling very well after the session, she’s happy to come back , actually she want to swim more
2025年8月13日
Better - Atherton Leisure Centre からの回答
Hi Valentin
Thank you for your review.
We are very pleased to hear your daughter is enjoying her swimming sessions and is leaving the lessons feeling positive!
It’s wonderful that she’s excited to come back and wants to swim even more.
We hope your daughter achieves the skills and confidence she desires while participating in our swimming lessons!
Kind Regards
Amir
Better - Atherton Leisure Centre からの回答
Hi Safwana
Thank you for your review.
It's wonderful to hear that you're enjoying swimming at the Atherton Leisure Centre, and what a fantastic way to keep fit and healthy!
Kind Regards
Amir
Really friendly staff
Really friendly staff. Clear sign posting. Professional friendly Pilates individual who adapted the class for several individuals. Made positive corrections and explained why. She was really knowledgeable and made me want to return to her class. Which I will.
2025年7月14日
Better - Atherton Leisure Centre からの回答
Good Morning ValW,
Thank you very much for your comments and feedback
I will pass on your comments to the Centre.
Warm regards.
Mr Hussain
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and treated everyone with respect and equality.
2025年7月13日
自発的なレビュー
Better - Atherton Leisure Centre からの回答
Hello Mr Hussain,
Thank you very much for your comments and feedback.
War Regards.
Mis conduct
I was in disabled shower some one throwing dirty wet tissues constantly 4-5 times and we reported immediately after that and they caught a boy with help of cameras but no further action they taken against him yet ,
And today so many young people were misbehaving in the pool and safeguard unable to control them they were group around 10-14 people and doesn’t know how to swim and obstacle others and safeguard were only slightly seems them which is very bad behavior and unfair with others this incident were yesterday 11-7-2025
And other were already reported dated 09-7-2025
Please sort this issues kind regards
2025年7月9日
Better - Atherton Leisure Centre からの回答
Good Afternoon Ali,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments/feedback to the centre and have asked that they investigate the issues you have raised.
Thnak you for your understanding and wishing you a pleasent day.
Kind regards
Aaiasa
It will be good to top up water in better gym,in this kind of heat
The rest is fine.Thank you
2025年7月10日
Better - Atherton Leisure Centre からの回答
Hello Veronika,
Thank you for your comment and Feedback.
Please be advised that the Gym have water facilities on both levels.
Better - Atherton Leisure Centre からの回答
Hi Dee
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Atherton Leisure Centre!
We hope this continues, and thank you for choosing Better!
Kind Regards
Amir
Good
Good - the barriers are really weird other than that I'd recommend this facility.
2025年6月16日
自発的なレビュー
Better - Atherton Leisure Centre からの回答
Hi Zohura,
Thanks for your review.
We are happy that you would recommend Atherton Leisure Centre!
Warm Regards
Hazal
It combines both theoretical and…
It combines both theoretical and physical exercises. In so doing one knows why having a healthy diet and change of habits will enable one to lose weight and gain strength.
2025年6月12日
Better - Atherton Leisure Centre からの回答
Hi Gilson
Thank you for your review.
It is great to know you are enjoying your experience at the Atherton Leisure Centre and a change in eating and training is having such a positive impact!
Kind Regards
Amir
Broken and dirty equipment
The upkeep of the building is very poor, referring to in Atherton Leisure centre. Hygiene is shocking , the floor is dirty, yoga mats are old, stinky and very dirty. They have not been replaced since the Opening back in 2016 - neither any of the gym equipment.
The equipment is broken, dirty or in poor condition - no replacement since the Opening in 2016.
I have been a member for 9 years as it is convenient but I am not going to renew my membership next month. It is too pricey for the offering and facilities. The Gym needs to be kept exceptionally cleaned at all the time - people sweat, touch, lay down to exercise and it is absolutely shockingly disgusting doing yoga on them mats and facing the sticky floor with hair on it.
Absolutely not worth it!
Compliments to all yoga and pilates teachers - they are all fantastic and their classes are always full, the only reason I kept my membership for this long.
Shame
2025年6月11日
Better - Atherton Leisure Centre からの回答
Hi Manoela,
Thank you for taking the time to share your honest feedback about Atherton Leisure Centre. We truly value long-term members like yourself, and we're sorry to hear that your experience has fallen short of expectations.
We sincerely apologise for the cleanliness and equipment issues you've highlighted. Hygiene and proper maintenance are fundamental to providing a positive experience, and it's clear that we’ve missed the mark in your case. Your concerns about the yoga mats, gym floor, and overall upkeep have been noted and will be raised with our facilities and operations team immediately for review and action.
We’re especially grateful for your kind words about our yoga and Pilates instructors. We’re proud to have them as part of our team, and it's great to hear they’ve made a lasting impact during your time with us.
We’re disappointed to hear that you’ve decided not to renew your membership, but we completely understand your decision. Please know that your feedback will play an important role in pushing for necessary improvements.
If you're open to it, we’d appreciate the opportunity to speak with you directly and learn more about your experience. Feel free to contact our Customer Service Team at customerservices@gll.org.
Thank you again, and we hope we may have the opportunity to welcome you back in the future under better circumstances.
Warm regards,
Charmaine
its easy to use
the website is extremely easy to use and very easy to navigate and everything stands out and matches their values and you can get any information from there
2025年5月30日
Better - Atherton Leisure Centre からの回答
Hi Ayaan,
Thanks for your review.
We are so pleased to hear that you are such a fan of our website!
Warm Regards
Hazal
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