Yoga, Pilates & Rebounding class amazing! Gym is well equipped and spacious. It’s always clean and smells fresh! Day time Front of house staff are AWFUL! Not welcoming or helpful! Rude! However eve... もっと見る
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所在地
所在地を変更Mayesbrook Park, Lodge Avenue, RM8 2JR Dagenham, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I’m only new to the gym, so far no faults, compared to other gyms this is spacious, clean(especially the toilets) loads of parking space, light and airy. Love the opening times, able to work out befor... もっと見る
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I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot o... もっと見る
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Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Mayesbrook Park, Lodge Avenue, RM8 2JR, Dagenham, 英国
3.8
ほぼ満足
47件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very poor attendance performance
Very poor attendance performance. It seems that none knows the exact procedure for joining activity’s group for children’s.
I wish there were more coordination between staff members and a clear information for so parent on what to do next after any step.
2026年10月3日
Better - Barking Sporthouse and Gym からの回答
Good afternoon,
Thank you for your feedback, we’re sorry to hear that your experience has been frustrating.
We understand how important it is for parents to receive clear, consistent information when signing their children up for activities, and how confusing it can be when guidance differs between staff members.
Thank you for taking the time to share your concerns. We appreciate your feedback and are apologise that the process hasn’t been as straightforward as it should be.
Kind regards,
Ellis
Very congested class otherwise…
Very congested class otherwise equipment and teachers are great
2026年9月21日
Better - Barking Sporthouse and Gym からの回答
Good Afternoon,
Thank you for your review!
We're so happy that you're enjoying the equipment during your booked fitness classes, and that our instructors have been great.
We apologise for the issues you've experienced with these sessions feeling too crowded, and we're happy to share this with the team for further review.
We hope to see you again soon!
Warm Regards,
Kaisha
Honest feedback
Yoga, Pilates & Rebounding class amazing! Gym is well equipped and spacious. It’s always clean and smells fresh!
Day time Front of house staff are AWFUL! Not welcoming or helpful! Rude!
However evening front of house staff are lovely.
2026年9月11日
Better - Barking Sporthouse and Gym からの回答
Hi Jane,
Thank you for your lovely review!
We’re so pleased you’re enjoying our classes and facilities.
We’re sorry to hear about your experience with our daytime Front of House team and will be looking into this with the team.
We’re glad our evening team have made a positive impression, and we’ll pass on your kind words!
We look forward to welcoming you again
Best wishes
Azaria
Better - Barking Sporthouse and Gym からの回答
Hi
Thank your review.
We are very pleased to see that the staff at Barking Sporthouse and Gym are creating a nice atmosphere, and we appreciate your feedback on the gym equipment.
We will be sure to pass this on!
Kind regards
Amir
Better - Barking Sporthouse and Gym からの回答
Hi Liliana,
Thank you for your lovely review!
We're so happy that you're enjoying the fitness classes and inductions we offer at our Barking Sporthouse and Gym.
We can't wait to see you again soon!
Warm Regards,
Kaisha
They stole my money!
I booked a party back in May and ordered some additional platters of food for the adults. On the day, we were informed that they had unavailability of one of our platters so we requested a refund. We were told my management to go through the online refund process. We were told that they couldn't centrally process the refund and that we had to go through the centre. I call the manager and was informed he would process the refund. The refund never came. I further complained to the call centre who "investigated" and the response back after a week was "unfortunately they do not make refunds for dish availability. The centre mentioned that it is stated when customers book.". Firstly in none of my correspondence or T&C's can I see this stated. Secondly, what a weird thing to state, so basically you are free to just steal my money. Thirdly, I went and spoke to several people about this refund, and not one of them mentioned this so feel like a poor excuse to not process a refund that is sue to me. Unacceptable. I paid for items which were not provided. Under the Consumer Rights Act 2015 I am still demanding a refund. A very disgruntled customer.
2026年7月31日
自発的なレビュー
Better - Barking Sporthouse and Gym からの回答
Hi there,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the refund for food items that were not available at your party.
We appreciate how disappointing it must have been to be informed on the day that part of your order could not be provided, only to then experience difficulties and conflicting information when trying to obtain a refund. We understand your concerns, particularly given that you were advised on multiple occasions that the matter would be resolved.
Your comments regarding the handling of your refund request, the communication you received from both the centre and customer service teams, and your concerns about the booking terms and conditions have been noted. We recognise the importance of clear and consistent communication, especially when resolving issues of this nature.
We are sorry that this experience has left you feeling let down and appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant management team for review.
Warm Regards,
Hazal
Great place for the community
I use the Gym a lot. It is very good, especially the functional area. They have updated their equipment as well over the last few years.
Great place for kids as well with trampoline park and soft play.
Only downside I can think of are the changing room showers. Last few times I went, they were not clean at all.
Also there are no real shower cubicles.
2026年7月5日
Better - Barking Sporthouse and Gym からの回答
Hi there,
Thank you for your feedback.
We’re really pleased to hear that you enjoy using the gym, especially the functional area, and that you’ve noticed the improvements and updates to the equipment over time. It’s also great to know the wider facilities, including the trampoline park and soft play, are making it a great place for families.
We’re sorry to hear about the condition of the changing room showers during your recent visits. Cleanliness is very important to us, and we understand how this can impact your experience. We also appreciate your comments regarding the lack of private shower cubicles, as this is valuable feedback.
Your comments will be shared with the centre team so they can review cleaning standards and facility provision.
Thank you again for taking the time to share your thoughts.
Warm Regards,
Hazal
Love it good environment all the…
Love it good environment all the facilities are available very neat and clean place
2026年6月15日
Better - Barking Sporthouse and Gym からの回答
Hi Imad,
Thank you for your kind feedback!
We’re delighted to hear you love the environment and found the facilities to be clean, well maintained, and fully equipped. It’s great to know you had such a positive experience with us.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great atmosphere
Great atmosphere, lots of equipment and different training zones to cater for all needs!!
2026年5月7日
Better - Barking Sporthouse and Gym からの回答
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying Barking Sporthouse and Gym!
Warm Regards
Hazal
Better - Barking Sporthouse and Gym からの回答
Hi Shahzad,
Thanks for your review.
We are so pleased to hear that you are enjoying Barking Sporthouse and Gym!
Warm Regards
Azaria
Better - Barking Sporthouse and Gym からの回答
Hi Helal
Thank you for your review.
It is great to see that you find the booking system easy to navigate, and we hope you enjoy using the facilities at Barking Sporthouse and Gym!
Kind Regards
Amir
Better - Barking Sporthouse and Gym からの回答
Good afternoon
Thank you for your review.
We are so pleased to hear that the staff at Barking Sporthouse and Gym have been helpful, and that you are enjoying the facilities on offer.
Warm Regards
Rachel
Overall a very good experience
Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment that are well maintained. Free parking with lots of bays.
2026年2月11日
Better - Barking Sporthouse and Gym からの回答
Hello,
Thank you so much for your wonderful comments and feedback!
We're thrilled to hear that you had a great time at The Barking Sportshouse and Gym and found our staff to be warm and welcoming.
We truly appreciate your suggestion about renovating the bathrooms. Just so you know, the Centre will be closing soon for renovations, and the bathrooms are definitely on the list for an exciting upgrade!
We can't wait to welcome you back again soon!
I really like having a lot of space and…
I really like having a lot of space and many workout options.
2025年10月29日
Better - Barking Sporthouse and Gym からの回答
Hi Zivile,
Thank you for your feedback!
We’re thrilled to hear that you enjoy the space and the variety of workout options we offer!
We look forward to seeing you again soon!
Warm Regards,
Kaisha
I like the environment of the…
I like the environment of the gym(Barking sports house & gym). It's really maintained very well.just really disappointed with two things the WiFi doesn't work in the gym area in upstairs and they close very early in weekend time at 6pm . Because many of the people may work on weekends if the gym will open bit late then it will be so helpful for everyone who does work on weekends I believe .
2025年10月18日
Better - Barking Sporthouse and Gym からの回答
Hi Khadija
Thank you for your review.
We are very pleased to see you enjoy using the facilities at Barking Sporthouse and Gym, and we appreciate your feedback regarding the wifi and opening times.
We will pass this on to the centre to review!
Kind Regards
Amir
limited exercise equipment
The gym is clean and beautiful, but it has limited exercise equipment. Many popular gym machines that are even found in regular gyms are not available here. There is even enough space to accommodate these machines. Some of the gym’s equipment is broken, but no one repairs them, which is another drawback.
2025年10月15日
Better - Barking Sporthouse and Gym からの回答
Hi Ali,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Barking Sporthouse and Gym.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Better - Barking Sporthouse and Gym からの回答
Hi Freddie
Thank you for your review.
It is great to see you are enjoying the facilities at the Barking Sporthouse and Gym, and we hope you reach your fitness goals with us.
Kind Regards
Amir
We need a smith machine
Wonderful gym, staff are nice, classes are fun, all floors have a good space for workout. But would make my stay at this gym permanent is if the could have a smith machine. Please add this to the gym especially on the ground floor as there is space for such if you remove one of the barbell stations downstairs. SMITH MACHINE 2026!!!
2025年10月5日
自発的なレビュー
Better - Barking Sporthouse and Gym からの回答
Hello,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Aaiasa
First floor gym
I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot of wasted space could have more equipment. The staff I have came across and spoke to are very friendly and helpful. Entry system needs improving as the gate is always open so anyone could slip through when the receptionist is busy. Other than that it seems a great place.
2025年9月15日
Better - Barking Sporthouse and Gym からの回答
Hello Stephen,
Thank you for your comments and feedback.
We have taken on board your feedback and passed then on to centre.
Kind Regards.
Better - Barking Sporthouse and Gym からの回答
Hello Jas,
Thank you for your comments and feedback.
We are delighted to hear that you are enjoying the facilities at the centre.
Kind Regards.
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