Really loving doing my fitness swimming. I come in early when it’s nice and quiet and just zone out during my swim. The changing rooms and showers are clean and well looked after. Staff are very he... もっと見る
企業が回答しました
所在地
所在地を変更Noth Parade Road, BA2 4ET Bath, GB
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レビュアーのコメントを見てみましょう
Friendly helpful staff. Water Aqua instructors make it fun to be there
企業が回答しました
Better @ Bath bowling - Daughters 14th birthday party booked at the bowling, confirmed that we have 2 lanes. Arrive to find only 1 lane and moved, due to broken lane. Nothing done to resolve... もっと見る
企業が回答しました
The team are great very knowledgeable great induction
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Noth Parade Road, BA2 4ET, Bath, 英国
4.2
ほぼ満足
24件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The team are great very knowledgeable…
The team are great very knowledgeable great induction
2026年10月12日
Better - Bath Pavilion からの回答
Good morning David,
Thank you for your lovely feedback,
We’re delighted to hear that you had a great induction and found our team knowledgeable and helpful. We really appreciate your kind words and look forward to welcoming you back!
Kind regards,
Ellis
Friendly helpful staff
Friendly helpful staff. Water Aqua instructors make it fun to be there
2026年10月1日
Better - Bath Pavilion からの回答
Hi Margaret,
Thank you for your lovely comments about our staff. They’ll be delighted to hear that their efforts are appreciated.
We look forward to welcoming you back soon.
Warm regards,
Ellis
Very informative and lovely staff…
Very informative and lovely staff members who are friendly.
2026年9月4日
Better - Bath Pavilion からの回答
Hi Nyasha,
Thank you for your lovely review!
We're thrilled to hear that our team were very informative, lovely and friendly during your recent visit.
They'll be so happy to receive your kind words.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Better - Bath Pavilion からの回答
Hi Lucy
Thank you for your review.
We are very pleased to see that Amber is providing great lessons, and we hope to see you at the same time next week!
Kind Regards
Amir
Better - Bath Pavilion からの回答
Hi Alex,
Thank you for your review!
We're pleased to hear that you found it easy to operate our online services, and purchase a Membership with us.
Warm Regards,
Kaisha
Better - Bath Pavilion からの回答
Hi Benemar
Thank you for your review.
This is great to see!
If you have any further questions or enquiries, please do not hesitate to reach out.
Kind Regards
Amir
I went to see a Simon and Garfunkel…
I went to see a Simon and Garfunkel through the years but was disappointed. The venue is beautifully decorated and would be lovely for a wedding, it is however not suitable for a concert as the seating is very uncomfortable (gave me back ache) . The seats are all on one level so if you have anyone tall or moving about a lot then you are not going to see much.
For a wedding etc however the seating would be fine. This was a bit my fault as being new to the area I should have looked up the Pavilion, I expected a theatre. I did enjoy the singers though.
2025年10月4日
自発的なレビュー
Better - Bath Pavilion からの回答
Hello Jackie,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Ruined birthday party.
Better @ Bath bowling - Daughters 14th birthday party booked at the bowling, confirmed that we have 2 lanes. Arrive to find only 1 lane and moved, due to broken lane.
Nothing done to resolve, and party group left to 1 lane, ruining all the plans & a teenagers birthday party. No supervisor on site to resolve, still waiting to speak to said supervisor, after being here 20mins.
Awful service!
Eventually spoke to the manager, who said that whilst he appreciates the situation & that the birthday was ruined. He could not do anything to resolve the situation, other than get us to fill in a form to possibly get a refund in some time & someone will contact you.
I strongly advise against booking any form of a party in such shambolic setup.
2025年9月13日
自発的なレビュー
Better - Bath Pavilion からの回答
Hello Simon,
Thank you for your valuable comments and feedback.
I regret to learn that your experience with Better did not meet your expectations.
Our customer service team will reach out to you promptly upon receiving your completed form.
Kind regards.
Better - Bath Pavilion からの回答
Hi Victor,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Bath Pivilion.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Went here to see This is Floyd
Went here to see This is Floyd. Really good show. However there is no seating in the bar area. The hall is on one level so should you have a tall person in front of you, your view of the stage will be obstructed. The stage is elevated from the audience.
2025年8月16日
自発的なレビュー
Better - Bath Pavilion からの回答
Hello Marian,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
I found that your representative at…
I found that your representative at your Bath branch, handled my issue with membership with compassion and professionalism.
2025年4月21日
Better - Bath Pavilion からの回答
Hi Michael
Thank you for your review.
We are delighted that the staff at the Bath Pavilion were able to assist you and resolve your membership query effectively and compassionately.
If you have further questions, please do not hesitate to ask!
Kind Regards
Amir
I went on holiday recently and when I…
I went on holiday recently and when I returned I found my membership had been suspended - all my direct debits are in order & I still qualify for the Civil Service discount as usual
2025年4月19日
Better - Bath Pavilion からの回答
Hi Daniel,
Thank you for reaching out, and we’re sorry to hear about the confusion regarding your membership. We completely understand how frustrating this must be, especially after returning from a holiday.
If your direct debits are up to date and your eligibility for the Civil Service discount remains unchanged, there may have been a technical issue on our end. Please contact our support team directly at customerservices@gll.org and we’ll make it a priority to review your account and resolve this as quickly as possible.
We appreciate your patience and look forward to getting things back on track for you.
Best regards,
Charmaine
I can never book junior session gyms
I can never book junior session gyms. After school they are always fully booked 🥹.
2025年3月26日
Better - Bath Pavilion からの回答
Hi Zina,
Thank you for sharing your feedback, and I’m sorry to hear that you've been having trouble booking a junior session.
We understand how frustrating it can be when sessions are fully booked. Please be aware that members are able to book activities 7 days in advance so they can secure a spot in the activity they wish to attend. The bookings are available at all times but the 7th day can only be booked at 10pm each night.
We’re constantly working to improve availability, so I’ll make sure your concerns are passed along to the team. In the meantime, feel free to book your activities online in advance. We truly appreciate your patience!
Kind regards,
Charmaine
Increase I Membership Fee
I joined the gym in Bath and was pleased that they offered me a membership of £25 a month. All of a sudden and without an explanation my membership fee increased from £25 then £35 and now £36. Togive BETTER credit Daniel from BETTER did try to contact me however, I was abroad at the time. The latest colleague reported that there was nothing to she could do and told me to sort it out with the gym itself. Have anyone tried to contact the BETTER gym in Bath to discuss membership; it is very frustrating !!!
2025年3月21日
自発的なレビュー
Better - Bath Pavilion からの回答
Hi Sheila,
Thank you for sharing your feedback, and I’m sorry to hear about the frustration you're experiencing with your membership fee and communication. We understand how important clarity and transparency are when it comes to pricing, and we apologise for the inconvenience caused by the price increases and the lack of clear explanation.
It’s great to hear that Daniel from BETTER tried to reach out, though I completely understand how being abroad could make it difficult to resolve the issue promptly. We’ll make sure to pass your feedback on to the team so that they can improve the way they handle such matters moving forward.
In the meantime, I recommend visiting the gym or reaching out again so we can find a resolution that works for you. We truly appreciate your patience and hope we can resolve this for you soon.
If you need any further assistance or have more questions, please don’t hesitate to get in touch.
Kind regards,
Charmaine
Staff at Better Bath are helpful and…
Staff at Better Bath are helpful and cheerful. Thank you all. Especial thanks to: Maureen; to Seb, to Laura on desk and others on desk.
Are you able to pass on thanks????
Ozzie
2025年3月16日
Better - Bath Pavilion からの回答
Hi Ozzie,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team at the Bath Sport & Leisure Centre. We’ll definitely make sure Maureen, Seb, Laura, and the rest of the team know how much you appreciate their help. Your feedback truly means a lot to us!
Thanks again for taking the time to share your thoughts. We look forward to welcoming you back to Better Bath in the future!
Best regards,
Charmaine
Great classes and helpful staff
Really loving doing my fitness swimming. I come in early when it’s nice and quiet and just zone out during my swim. The changing rooms and showers are clean and well looked after. Staff are very helpful and sorted out by technical glitch with the booking app. Just started Barre classes and really benefitting from improving balance and leg strength so I’m now during 2 classes a week.
2024年10月9日
Better - Bath Pavilion からの回答
Dear Suzanne,
We sincerely appreciate your feedback.
We are pleased to learn of your satisfaction with the swimming sessions and fitness classes at the Bath Sports & Leisure Centre. It is gratifying to know that you are already experiencing the positive impact of your workouts.
We take great pride in providing excellent customer service and maintaining high-quality facilities. Your acknowledgement of our commitment to service excellence is truly encouraging.
We trust that you will continue to derive great value from your membership at the Bath Sports & Leisure Centre.
Sincerely,
Charmaine
Nice gym but the classes are extremely…
Nice gym but the classes are extremely underwhelming, instructor spent half the time explaining and left feeling like I hadn’t really done anything. Maybe it’s for an older crowd.
2024年8月10日
Better - Bath Pavilion からの回答
Dear Katy,
We appreciate your feedback.
We regret to hear that your Fitness Class experience was unsatisfactory due to the instructor dedicating a significant amount of time to instructing the exercises. It is important to note that new customers may join classes where others are already familiar with the routines. This can be intimidating for new customers if the routines are not demonstrated in each class. Therefore, some instructors review the routines during each session. We apologise if this made you feel like you did not receive a sufficient workout during the class.
Thank you for bringing this to our attention.
Kind regards,
Charmaine
No steam room
No steam room, which is part of my membership that I'm paying for. Yet you don't have a steam room and your advertising in the app for bookings,etc, sauna and steam room.
2024年8月1日
Better - Bath Pavilion からの回答
Hi Floyd
Thank you for your review.
Upon looking at your membership, I can see you have access to the health suite.
The health suite at your local centre provides access to a sauna, as it does not feature a steam room. You can view all the details of the various facilities on the website, for which a link is provided below.
Bath Sports & Leisure Centre | Gym, Swimming Pool & Bowling | Better (https://www.better.org.uk/leisure-centre/banes/bath-sports-and-leisure-centre)
Kind Regards
Amir
Better - Bath Pavilion からの回答
Good Morning Lucy,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Bath Sports & Leisure Centre. We hope you continue to enjoy your membership at this centre and take advantage of the great activities they have available.
Kind regards,
Charmaine
I’ve rejoined after a few months away
I’ve rejoined after a few months away. Good choice of classes, friendly staff.
2024年1月3日
Better - Bath Pavilion からの回答
Hi Rosemary,
Thank you for your review.
We are delighted to hear that you have rejoined us and are happy to hear you are enjoying the classes.
Warm Regards
Hazal
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