When joining a gym I want to be able to go when it suits me and my daughter after school and work, I tried to book this week and there are no spaces for the whole week so absolutely useless membership... もっと見る
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所在地
所在地を変更Shibdon Road, NE21 5NW Blaydon-on-Tyne, England, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I use Blaydon Leisure Centre regularly, and have always been impressed by the friendly atmosphere in the place. The staff are very helpful and the range of fitness classes are excellent. I use these... もっと見る
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From a visit to my Doctor, had a swift referral to BETTER. Then 2 days later got a phone call telling me all about it, then an appointment to see Tanya at the leisure centre. Tanya went through all... もっと見る
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The booking system is not fit for purpose when trying to book the site just clogs up and you can wait anything unto 10 minutes to find out if you have managed to get a booking and at 22.00 hours its... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Shibdon Road, NE21 5NW, Blaydon-on-Tyne, England, 英国
3.7
まあまあ
65件のレビュー
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When joining a gym I want to be able to…
When joining a gym I want to be able to go when it suits me and my daughter after school and work, I tried to book this week and there are no spaces for the whole week so absolutely useless membership
2026年10月14日
Better - Blaydon Leisure Centre からの回答
Good afternoon Edward,
Thank you for your feedback.
We understand how frustrating it is when you can’t book a session that fits around your family’s routine.
Having the freedom to enjoy the gym with your daughter after school and work is an important part of your membership, and we appreciate you sharing your experience with us.
Kind regards,
Ellis
Better - Blaydon Leisure Centre からの回答
Hi Elis,
Thank you for your lovely review!
We're thrilled that you're enjoying your visits and find our team great.
We'll be sure to pass on your kind words!
Warm Regards,
Kaisha
Better - Blaydon Leisure Centre からの回答
Hi W
Thank you for your review.
It is great to know that the staff at Blaydon Leisure Centre have been able to assist with your enquiries, and that you are enjoying the facilities!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
1st swimming lesson the instructor got…
1st swimming lesson the instructor was absent. A member of leisure centre staff filled in and was clueless and unable to lead the session. Said member of staff joked ‘this is a parent lead session’.
2nd session was cancelled at short notice.
Unreliable service and will not be returning.
2026年8月27日
Better - Blaydon Leisure Centre からの回答
Hello Christy,
Thank you for taking the time to write your review.
I am sorry to hear that the correct teacher was not present. This may have been due to sickness, but regardless of the reason, a suitable replacement should have been provided.
If you do decide to cancel, please contact Customer Services at https://www.better.org.uk/contactus and they will assist with this.
Again, I am sorry this has not been a better experience.
Kind regards,
Shirley
First time at gym enjoyed the…
First time at gym enjoyed the experience really good atmosphere also loved trying all the cardio machines looking forward to going back
2026年8月20日
Better - Blaydon Leisure Centre からの回答
Hi Alison,
Thank you for sharing your first gym experience with us at Blaydon Leisure Centre!
We’re delighted to hear that you enjoyed the facilities and atmosphere at the centre.
We pride ourselves on providing excellent customer service and are happy to know this has been reflected in your experience.
It’s great to hear that you’re already looking forward to your next visit. We’ll see you again soon!
Warm regards,
Azaria
Better - Blaydon Leisure Centre からの回答
Hi Martine,
Thank you for your wonderful feedback!
We're delighted to hear that you always find the team at Blaydon Leisure Centre helpful. Providing friendly and supportive service is something we take great pride in, so it's fantastic to know this has been reflected in your experience.
We really appreciate you taking the time to leave a 5-star review and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Friendly and efficient help.
2026年5月7日
Better - Blaydon Leisure Centre からの回答
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Blaydon Leisure Centre have been so friendly!
Warm Regards
Hazal
Easy sign up and excellent booking…
Easy sign up and excellent booking system. Great value for money.
2026年5月5日
Better - Blaydon Leisure Centre からの回答
Hi Mr Ross,
Thanks so much for your review!
It's really great to hear everything was smooth for you, from sign-up through to booking.
We appreciate you taking the time to share this and hope to see you again soon at Blaydon Leisure Centre.
Best wishes
Azaria
BETTER
From a visit to my Doctor, had a swift referral to BETTER. Then 2 days later got a phone call telling me all about it, then an appointment to see Tanya at the leisure centre.
Tanya went through all the medical details and explained everything in detail. Made a program tailored for me and went through an induction in the gym. The staff I have met have all been friendly and helpful,
2026年4月23日
Better - Blaydon Leisure Centre からの回答
Hi Tony,
Thank you for your lovely review!
We’re really pleased to hear your referral was handled quickly and that you felt well-supported from the very beginning.
It’s great to know your appointment with Tanya was so thorough, we will pass your comments on to her,
We’re also glad you’ve found the wider team friendly and helpful during your visits.
We really appreciate you taking the time to leave such thoughtful feedback and look forward to continuing to support you.
Warm regards,
Azaria
So helpful and friendly
I was a bit overwhelmed by the membership choices and they emailed me back so politely and helped me pick the one that works best for me. Not to mention when I clumsily made Apple hide my email they called me and help me fix my login issues. I had such a lovely welcome when I went for my first swim
2026年3月9日
Better - Blaydon Leisure Centre からの回答
Hi Katie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Azaria
Put prices up extortionate amount.
Put prices up extortionate amount.
Air-conditioning not worked in the gym for months.Gym is like a sauna. Alot of new kit is no better than old kit.No bar bells
2026年4月8日
Better - Blaydon Leisure Centre からの回答
Hi,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Blaydon Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Better - Blaydon Leisure Centre からの回答
Hi Robert
Thank you for your review.
This is great to see, and we will pass your feedback on to the team at Blaydon Leisure Centre!
Kind Regards
Amir
The booking system is not fit for…
The booking system is not fit for purpose when trying to book the site just clogs up and you can wait anything unto 10 minutes to find out if you have managed to get a booking and at 22.00 hours its frustrating to find out that you are not successful. this has been since you took over the blaydon lesiure centre 12 months ago
2025年4月2日
Better - Blaydon Leisure Centre からの回答
Hi Kathleen
Thank you for your review.
We are sorry to hear about the frustration you've experienced with the booking process, particularly regarding the long loading times and uncertainty in securing a slot.
The team are continually working to improve our booking system, and we will share your feedback with them to review.
Kind Regards
Amir
Repairing equipment and unnecessary music
I think that the length of time before broken equipment is repaired is unacceptable, especially as this is supposed to be new. It seems that it breaks down more often than the equipment it replaced.
Although I accept that music in the gym is inevitable, I cannot understand why it is played in the changing room and corridor. It is both unnecessary and extremely irritating!
2026年3月31日
Better - Blaydon Leisure Centre からの回答
Hi Karen,
Thank you for raising this with us!
We apologise for any frustration caused by the equipment you're referring to in your review, particularly as you've mentioned that these issues are ongoing.
We're more than happy to raise your comments regarding the music in the changing room and corridors, as well as the issues with broken equipment, with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Nice facility and friendly staff 😃
2026年3月23日
Better - Blaydon Leisure Centre からの回答
Hi Melissa
Thank you for your fantastic review regarding Blaydon Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Poor and certainly not worth the money
Music that better use is not good. The equipment although new is poor, not enough classes are available at certainly non early afternoon. The cyclecise class area has been renovated at Dunston but is extremely poor.
2026年2月28日
Better - Blaydon Leisure Centre からの回答
Good Afternoon,
Thank you for your review!
We're saddened to hear that you're not enjoying the recent refurbishments at our Dunston Leisure Centre
We're more than happy to raise your feedback with the wider team about the equipment being poor, as well as there not being enough variety in our fitness class times.
Regarding the change in our music licence, we’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Water was warm changing rooms and…
Water was warm changing rooms and showers clean. Blaydon
2026年3月26日
Better - Blaydon Leisure Centre からの回答
Hi Mr Brian Coding,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Dunston Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Mainly good. Some niggles.
I find the app quite finicky to use. I was told I didn't need to book swimming or the gym and could just self check in, but now discover that I have to book and then can self check in. I don't like the fact that booking for a class only opens at 10pm, whereas the old system opened at 7:30am, which was much easier.
You have got to take your smartphone with you to scan in. I don't like taking it in with me when going swimming or to the gym, and used to leave it in the car
We still have issues where there are some shortages of instructor for aquafit and not enough morning aquafit sessions to satisfy demand. The sessions are also around an hour later than they were pre-pandemic, meaning that some people who used to attend can no longer attend before going to work, as it's too late.
Lovely staff. Need to add coat hooks in the accessible changing rooms. Raised a number of times with managers, but nothing done yet.
2025年6月20日
Better - Blaydon Leisure Centre からの回答
Good Morning E,
Thank you for your detailed feedback!
We appreciate you raising your concerns around our booking and self-check-in process, and we apologise for any misinformation you've received.
We always advise our customers to book in advance to avoid missing out on their preferred session timing, and this will include swimming slots.
For gym access, we are more lenient during off-peak times, but we'd still recommend booking before you attend.
We also apologise for any frustration caused by the 10 pm booking time and the need to bring a smartphone.
We also recognise that there may be issues with Aqua Aerobics availability and timing, and we’re more than happy to raise this, along with your other points, with the wider team for further investigation.
It’s great to hear your kind words about our staff.
Thank you again for your feedback!
Warm Regards,
Kaisha
Went swimming today
Went swimming today, staff and facilities were great, will definitely be going back
2026年3月5日
Better - Blaydon Leisure Centre からの回答
Hi David,
Thank you for your wonderful review!
We're so happy to hear that your recent swim session with us at Blaydon Leisure Centre was great.
It's amazing to know that you also appreciated our staff and facilities.
We're thrilled that you'll be coming back, and we can't wait to see you again!
Warm Regards,
Kaisha
Too difficult to book activities
It was impossible to book any classes as they were always full. Having to book a class one week in advance at 10pm was bad enough (very inconvenient) but to ty several times at 10pm and still not be able to book a class and not being able to book a fitness swim at the time I wanted to go meant there was no point in being a member as I was not interested in the gym alone (which was the only thing you didn't have to book). The online courses are also not convenient as you can only view on a mobile phone (not a computer or a smart TV) the screen is too small to be able to follow so this was no good either.
2026年2月9日
Better - Blaydon Leisure Centre からの回答
Hi Lesley,
Thank you for sharing your feedback with us!
We’re sorry to hear you’ve had difficulty booking classes and Swim Fitness sessions, and we apologise for any frustration this has caused.
Some Fitness Classes are in high demand, which can mean that our members miss out on their preferred bookings.
We also understand that our current release time may not suit everyone, and we're more than happy to review this and make changes where possible.
Thank you again for taking the time to share your experience!
Warm Regards,
Kaisha
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