Staff at the desk were very helpful showing us where to go. The instructor was very relaxed and personable with the children and gave feedback after the swimming lesson. The pool was small compared to... もっと見る
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所在地
所在地を変更25 Summerhill Road, BT17 0RL Dunmurry, GB
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I was on a monthly contract of £23 following completing the referral programme. This recently changed to "Graduate" contact of £35 even though I'm a pensioner and should have been put on a senior rate... もっと見る
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Aidan had an amazing time at his 1st swimming lesson. Brendan was brilliant. He put aidan right at ease and was very patient with him. He's looking forward to next week.
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I was nervous joining the water aerobics class as I don't tend to leave my flat but everyone was so friendly. The staff at Brooke centre were so helpful which made it a very positive experience. I hav... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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25 Summerhill Road, BT17 0RL, Dunmurry, 英国
4.1
ほぼ満足
18件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Staff at the desk were very helpful…
Staff at the desk were very helpful showing us where to go. The instructor was very relaxed and personable with the children and gave feedback after the swimming lesson. The pool was small compared to others in the area but it was actually warm and class sizes were small enough that each child got some one to one time with the instructor during the course of the lesson. The changing facilities were great and my kids were fascinated by the swimsuit drying machine.
2026年7月6日
Better - Brook Leisure Centre からの回答
Hi Sarah
Thank you for your review.
We are delighted to hear that the team at Brook Leisure Centre made you feel welcome and that your children enjoyed the lessons, personalised support, and facilities.
It is also great to hear that the warm pool and small class sizes made a difference, and that the on-site swimming costume dryer is keeping your children entertained!
Kind Regards
Amir
Aidan had an amazing time at his 1st…
Aidan had an amazing time at his 1st swimming lesson. Brendan was brilliant. He put aidan right at ease and was very patient with him. He's looking forward to next week.
2026年5月26日
Better - Brook Leisure Centre からの回答
Hi Theresa
Thank you for your review.
We are very pleased to see that Aidan enjoyed his first swimming lesson and that Brendan was able to support Aidan in building his confidence in the water!
We are glad to see that he’s excited about next week and look forward to seeing him back in the pool.
Kind Regards
Amir
I want to workout in the morning
I enjoy it and it is very easy to go and do it I just wish there was a bit more junior time especially in mornings
2026年4月2日
Better - Brook Leisure Centre からの回答
Hi Bobby,
Thank you for your feedback!
We’re really pleased to hear you’re enjoying your visits to our Brook Leisure Centre and find it easy to take part.
We appreciate your suggestion about increasing junior time, particularly in the mornings.
We're more than happy to share this with the wider team.
Thanks again, and we hope to see you back again soon!
Warm Regards,
Kaisha
My daughter just started swimming…
My daughter just started swimming lessons and was a bit shy, but the instructor put her at ease. All the staff were friendly and very helpful. My daughter loved it and can't wait to go back.
2026年1月24日
Better - Brook Leisure Centre からの回答
Hello James,
Thank you very much for your 5-star review.
We are delighted to know that your daughter is enjoying her swimming lesson.
Kind regards
Not for me
Went to a yoga class. It was packed. Couldn't hear or see the teacher. The room was roasting because a member of the public decided he was in charge of the heating.
2026年1月5日
Better - Brook Leisure Centre からの回答
Hi Anna
Thank you for your review.
We are sorry to hear about your recent experience at Brook Leisure Centre.
We have passed your feedback on to the centre to review, and we hope this will assist in improving your experience with us in the future.
Kind Regards
Amir
Big Paul works in the brooke keeps me…
Big Paul works in the brooke keeps me going he is a legand and shows alot of time for people who ask for help
2025年7月25日
Better - Brook Leisure Centre からの回答
Thank you very much for your great feedback, Daniel!
Kind Regards
I was on a monthly contract of £23…
I was on a monthly contract of £23 following completing the referral programme. This recently changed to "Graduate" contact of £35 even though I'm a pensioner and should have been put on a senior rate as Better have all my details. Plus most of the aqua aerobic classes which I attend have been stopped meaning there is great competition getting a place on the two classes that are run.
2025年11月28日
Better - Brook Leisure Centre からの回答
Good afternoon Pauline,
I am pleased I could help you.
Feel free to reach out if you need any further help in the future.
We will be more than happy to assist you.
Friendly staff very helpful.the centre…
Friendly staff very helpful.the centre is well run and very clean.its used by the majority of people in the area ...well done
2025年9月23日
Better - Brook Leisure Centre からの回答
Hello Cookie,
Thank you very much for your Comments and Feedback.
Kind Regards
Kirstie from customer services was…
Kirstie from customer services was lovely so helpful and understanding great at her job better gyms are lucky to have you thank you
2025年7月28日
自発的なレビュー
Better - Brook Leisure Centre からの回答
Hello Emma,
Thank you very much for your comments and feedback.
We will pass on your comments to Kirstie.
Better made fitness more accessible…
Better made fitness more accessible financially. It provided exercise as a support to physio therapy treatment and the discount rate after the 12 week period has encouraged me to continue with Better Gym.
2025年5月21日
Better - Brook Leisure Centre からの回答
Hi Joanne,
Thanks for your review.
We are so pleased to hear that our support has made your fitness journey more financially accessible!
Warm Regards
Hazal
I was a little wary of going as I…
I was a little wary of going as I wasn't familiar with the centre and was going alone but I got the warmest welcome. The staff are lovely and the instructors teach so well-they were motivated, patient, kind and provided great feedback to help me improve. Thank you.
2025年3月26日
Better - Brook Leisure Centre からの回答
Hi Maeve,
Thank you so much for your lovely review.
We are delighted to hear that you felt welcomed and supported during your visit to the Brook Leisure Centre recently. Our team strives to create a friendly, positive environment, and it’s wonderful to know that our instructors made such a great impression. We truly appreciate your feedback and hope to see you again soon!
Warm regards,
Charmaine
This was conalls first ever swimming…
This was conalls first ever swimming lesson, staff were brilliant and the facilities super
2024年9月10日
Better - Brook Leisure Centre からの回答
Hi Roisin,
Thank you for your review.
We are delighted to hear that Connall enjoyed their swimming lesson at Brook!
Warm Regards
Hazal
Better - Brook Leisure Centre からの回答
Good Afternoon Divyanshi,
I hope this message finds you well. I sincerely want to express my gratitude for taking the time to share your feedback with us.
It brings us immense joy to receive such positive feedback about your child's experience with their swimming lessons at the Brook Leisure Centre. Knowing that they are enjoying and benefiting from the lessons is incredibly rewarding for us.
We are committed to providing a nurturing and supportive environment for all our members, and your feedback serves as great encouragement for our team.
Thank you once again for your kind words. We look forward to continuing to serve you and your children with the highest level of care and commitment.
Warm regards,
Charmaine
Excellent communication and help from…
Excellent communication and help from staff at the gym. So many classes to pick from for my reasonably priced membership.
2024年3月25日
自発的なレビュー
Better - Brook Leisure Centre からの回答
Good Afternoon
Thank you for taking the time to leave a review.
We are very happy to see you have had the chance to meet the centre staff and attend some of the classes available.
We hope you continue to enjoy your time with Better!!
Kind Regards
Amir
I cancelled a class incurring a fee
I cancelled a class incurring a fee. I explained my reasons. Help desk were very positive and supportive, understanding my position on the matter, which ended in a satisfactory outcome.
2024年2月8日
自発的なレビュー
Better - Brook Leisure Centre からの回答
Good Morning
We are pleased to hear our Customer Service Team have been able to assist with the penalty fee.
We hope to see you at one of our fitness classes soon!
Thank you for taking the time to leave a review.
Kind Regards
Amir
Excellent
My son is doing amazing and he’s only been twice. The swimming instructors are brilliant friendly and professional.
2023年11月8日
Better - Brook Leisure Centre からの回答
Hi Sharon,
Thank you for your review.
We are happy to hear you are enjoying Brook Leisure Centre and that your son is doing amazing!
Warm Regards
Hazal
New membership
I was nervous joining the water aerobics class as I don't tend to leave my flat but everyone was so friendly. The staff at Brooke centre were so helpful which made it a very positive experience. I have signed up for membership and already booked the class for next week. Thank you.
2023年7月26日
Better - Brook Leisure Centre からの回答
Good Morning Anne,
Thank you for your review.
We are happy to hear that you are enjoying The Brook Leisure Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
Better - Brook Leisure Centre からの回答
Hi Louise,
Thank you for your review.
We are happy to hear you are enjoying the equipment at Brook Leisure Centre.
Warm Regards
Hazal
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