My child was very pleased with the ice-skating lesson and the coaching. She is eager to go back for the second lesson. We liked the facilities as they were cleaned and well maintained. However, yesta... もっと見る
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所在地
所在地を変更Newmarket Road, CB5 8AA Cambridge, GB
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I’m not exactly a natural on the ice but after just 1 half an hour lesson I felt so much more stable and confident. The coach I had was really friendly and helped me feel relaxed on the ice. Can’t wai... もっと見る
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the pricing structure of the course is not explained at all and the help emails are also unclear. I booked a 1-month ice skating course and paid 96£ (it had said 40) with a dubious explanation that so... もっと見る
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Great all year round ice rink. Good for regular practice.
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Newmarket Road, CB5 8AA, Cambridge, 英国
3.9
ほぼ満足
11件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Great activity
My child was very pleased with the ice-skating lesson and the coaching. She is eager to go back for the second lesson. We liked the facilities as they were cleaned and well maintained. However, yestarday was our very first time at the ice arena and at the beginning we were sligthly disoriented as there was no one at reception to ask for directions. Soon enough someone saw our struggle and helped us.
Overall, it was a good experience
2026年7月21日
Better - Cambridge Ice Arena からの回答
Hi Elkin,
Thank you for taking the time to share your experience.
We're delighted to hear that your child enjoyed her ice-skating lesson and found the coaching so positive that she's already looking forward to her next session. It's also wonderful to know that you found the facilities clean and well maintained.
We appreciate your feedback regarding your arrival experience. We're sorry to hear that finding your way around was initially challenging, especially on your first visit. Your comments will help us review how we welcome and direct new customers to ensure an even smoother experience in the future.
Thank you again for your balanced and thoughtful feedback. We're pleased that, overall, you had a good experience and we look forward to welcoming you and your child back for many more enjoyable lessons.
Warm Regards,
Hazal
Better - Cambridge Ice Arena からの回答
Hi Diana
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Cambridge Ice Arena, and we hope you reach the skills and confidence you wish!
Kind Regards
Amir
Level 1 adult skating lesson
I’m not exactly a natural on the ice but after just 1 half an hour lesson I felt so much more stable and confident. The coach I had was really friendly and helped me feel relaxed on the ice. Can’t wait to go back again next week!
2026年2月10日
Better - Cambridge Ice Arena からの回答
Hello Kira,
Thank you for your 5 -Star review.
We’re thrilled to hear that after just one ice skating lesson at Cambridge Ice Arena, you felt more confident and at ease on the ice.
We can’t wait to welcome you back next week!
Kind regards
the pricing structure of the course is…
the pricing structure of the course is not explained at all and the help emails are also unclear. I booked a 1-month ice skating course and paid 96£ (it had said 40) with a dubious explanation that some of it is a set-up fee fo 12.50 (WHY SO MUCH), 40£ for one month, and £40 for direct debit for the next month. They didn't say how I can cancel, how long the course actually is, etc. Intransparent and overpriced.
2025年11月4日
Better - Cambridge Ice Arena からの回答
Hello Nicole,
Thank you for sharing your feedback.
We’re sorry to hear about the confusion regarding the pricing and cancellation process for your ice skating course. Transparency is very important to us, and we regret that this wasn’t your experience.
We’ve reviewed your booking and can confirm the charges include the course fee and a one-time setup fee. However, we understand this should have been clearly explained upfront.
We’re taking steps to improve our communication and ensure all pricing details are clear before booking.
Please contact our customer support team at [customerservices@gll.org] with your order reference BET7086320, and we’ll assist you with any cancellations or adjustments needed.
Thank you for bringing this to our attention—we appreciate your feedback and will use it to improve our service.
Kind Regards
Memberships are far to expensive
Cambridge ice arena is brilliant in general but the company/charity Better is just a rip off far to expensive for membership £44 a month just for the ice arena if that included access to other local better gyms then far enough but to factor in other gyms it’s like £90 a month. And with this being a “charitable organisation” with the cost of living at the minute it’s just not feasible for these prices so I cancelled out ice skating and joined a normal gym for £21 including access to a pool sauna &steam room
2025年6月4日
自発的なレビュー
Better - Cambridge Ice Arena からの回答
Hi Karly,
Thank you for sharing your feedback.
We’re glad to hear you enjoy the Cambridge Ice Arena itself! We understand your concerns about membership pricing with Better. Our aim is to provide quality facilities and services while balancing costs, but we appreciate that affordability is very important, especially in the current climate.
We’re sorry to hear the membership didn’t meet your needs and completely respect your decision to explore other options that better fit your budget. Your feedback is valuable and will be shared with the team to help us continually improve.
Thanks again for your honest review, and we wish you all the best with your new gym!
Kind regards,
Charmaine
The Coffee&Skate sessions on Friday…
The Coffee&Skate sessions on Friday mornings are wonderful. All the coaches do a brilliant job in teaching ice skating (the Figure skating syllabus). Therefore, I would like to suggest that more such group sessions (including Ice Dancing) are being implemented at the weekends early mornings (after the Learn2Skate courses) on Sundays and/or on Friday mornings from 10am (instead of the current Public Ice session).
2025年3月25日
自発的なレビュー
Better - Cambridge Ice Arena からの回答
Hi Dana,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that you've been enjoying the Coffee & Skate sessions at the Cambridge Ice Arena and that the coaches have made a positive impact on your ice skating experience. We really appreciate your suggestion for more group sessions, including Ice Dancing, during the weekends and Friday mornings. We'll definitely take this into consideration as we work on expanding our offerings to better meet the needs of our skating community. Your input is invaluable, and we look forward to continuing to provide a fun and engaging environment for skaters of all levels!
Kind regards,
Charmaine
Just wanted to say a quick thank you…
Just wanted to say a quick thank you for coffee skate-we've been going for six months now as beginners and have really loved it we've learned so much and love the community as well as the instructors and everything you learn every week. please pass on our thanks to them!
2025年3月23日
自発的なレビュー
Better - Cambridge Ice Arena からの回答
Hi RP,
Thank you so much for your kind words!
We're thrilled to hear that you've enjoyed your time with Coffee Skate and that it's been such a positive experience for you. It's wonderful to see your progress over the past six months, and we’re so happy to have you as part of our community. We’ll be sure to pass your thanks along to the instructors—they'll be so grateful to hear it! Looking forward to seeing you continue to grow and learn each week.
Thanks again for being a part of Coffee Skate!
Kind regards,
Charmaine
My favourite place!
It is such a great community of skaters and it’s so lovely how everyone encourages and supports each other.
Coffee and skate is my absolute favourite and I rarely miss a week. I think what makes it so special is that we get to learn and practice new skills outside of our lessons which enhances our skating skills considerably.
2025年3月21日
自発的なレビュー
Better - Cambridge Ice Arena からの回答
Hi Debra,
Thank you so much for your kind words!
We're thrilled to hear how much you enjoy being part of the community at the Cambridge Ice Centre. It’s wonderful to know that Coffee and Skate has become a favorite of yours, and that you feel it’s helping enhance your skills outside of regular lessons. The supportive and encouraging atmosphere is truly what makes this space special, and we're so happy to have you as part of it. Keep skating, and we can't wait to see your continued progress!
Kind regards,
Charmaine
The staff at reception were great, but cashless not good.
The staff at reception were great. Would have given a 5/5 for their care and skill alone in helping us join weekly lessons but the non-acceptance of cash and steering toward direct debit is a large enough disadvantage and clash of faith to detract.
2025年2月13日
Better - Cambridge Ice Arena からの回答
Good Afternoon Faith,
Thank you for your feedback.
We’re so glad to hear that our reception staff provided great care and support in helping you join the weekly lessons. We truly appreciate your kind words about their efforts!
We understand your concerns about our payment methods and sincerely apologise for any inconvenience this may have caused. We’ll be sure to pass along your feedback to the team as we continuously work to improve our services.
Thanks again for sharing your experience, and we hope to welcome you back soon!
Kind regards,
Charmaine
I think membership shouldn’t be paid…
I think membership shouldn’t be paid for two months in advance as it’s too much money we have to pay at the beginning and if I cancel it’s going to be waist of one month worth of money because if I don’t want to participate anymore in iceskating I still need to go one month extra but if person has decided to stop it’s for a reason.
2024年10月29日
Better - Cambridge Ice Arena からの回答
Hi Diana,
Thanks for your review.
We appreciate your feedback in regards to the month-in-hand fee and have logged this.
Warm Regards
Hazal
Better - Cambridge Ice Arena からの回答
Hi Trinity,
Thank you for your review.
We are pleased to hear you are enjoying Cambridge Ice Arena.
Warm Regards
Hazal
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