Better - Copeland Pool & Fitness Centre レビュー 

Better - Copeland Pool & Fitness Centre からの回答

2026年1月30日

Hi Susan,

Thank you so much for this lovely review! 

We’re thrilled to hear how much you enjoy using our Copeland Pool & Fitness Centre, and that our Centre Team helps make every visit a pleasure. 

Knowing you look forward to coming along five times a week really means a lot to us. 

We truly appreciate your support and look forward to welcoming you back again soon!

Warm Regards,

Kaisha

Better - Copeland Pool & Fitness Centre からの回答

2026年1月8日

Hello Stuart.

Thank you for your 5-star review.

Kind regards

Better - Copeland Pool & Fitness Centre からの回答

2025年11月5日

Dear Andrew, 

Thank you for taking the time to appreciate our facilities and staff. We are pleased to see that our efforts are recognized and valued. 
We are delighted to have you as a customer.

Warm regards,
Sara

Better - Copeland Pool & Fitness Centre からの回答

2025年8月29日

Hello Joanne,

Thank you for your fantastic review!



We are so delighted to hear that our Customer Service Team were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Better - Copeland Pool & Fitness Centre からの回答

2025年7月30日

Hi Helen,

Thank you so much for taking the time to share your thoughts with us!

We’re thrilled to learn that you find our app user-friendly for booking your gym sessions and swim times at the Copeland Pool & Fitness Centre. It's great to know that it enhances your experience at our facility. If you ever have any questions, need further assistance, or have any suggestions on how we can make the app even better, please don’t hesitate to get in touch. We value your input!

Best regards, 

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2025年7月11日

Hi Fiona,

Thank you for sharing your feedback and welcome to our community! We’re sorry to hear that the booking system has been frustrating for you. We understand how important it is to secure a spot in the classes you want, especially with a busy work schedule.

We’re continuously working on improving the booking process to make it more convenient and fair for all members. In the meantime, if you have any specific time preferences or need assistance with booking, please don’t hesitate to reach out to our support team — we’d be happy to help.

Thanks again for your patience and for being part of our community!

Best regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2025年7月11日

Hi Katy,

Thank you for taking the time to share your feedback. We're so glad to hear you enjoyed the class and found our reception team welcoming — that means a lot to us!

We’re really sorry to hear about the cleanliness issues in the changing rooms and toilets. This isn’t the standard we aim to uphold, and we appreciate you bringing it to our attention. We've passed your comments on to the relevant team so we can address this promptly.

We hope to welcome you back soon and provide a much better experience all around.

Kind regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2025年6月12日

Hi Amanda

Thank you for your review.

It's wonderful to hear that you're enjoying your experience at the Copeland Pool & Fitness Centre and have met the centre staff!

Kind Regards

Amir

Better - Copeland Pool & Fitness Centre からの回答

2025年6月4日

Hi Mr P Kiggins,

Thank you so much for your kind words! 

We’re thrilled to hear that you and your kids love the swimming pool at the Copeland Pool & Fitness Centre. It’s great that you enjoy the flexibility of our gym options and facilities. We look forward to seeing you and your family again soon!

Kind regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2024年11月6日

Hi Sue

Thank you for the review.

We are very pleased to see you find it easy to make bookings with us and we hope you enjoy the swim sessions available!

Thank you for choosing Better.

Kind Regards

Amir

Better - Copeland Pool & Fitness Centre からの回答

2024年10月31日

Good Evening Silly Sr,

Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as it helps us understand their experiences and improve our services.

We are sincerely sorry to learn about your recent visit to the Copeland Pool & Fitness Centre with your children. It’s disheartening to hear that your experience did not meet the high standards of customer service that we strive to maintain. We understand how important it is for families to enjoy their time together at our facility, and we regret that we fell short during your visit.

Please know that we take your concerns seriously. We are committed to providing an enjoyable and seamless experience for all our guests, and feedback like yours is crucial in helping us achieve that goal. We would love the opportunity to discuss this matter further and see how we can make things right.

Thank you once again for your valuable input. We hope to welcome you back to the Copeland Pool & Fitness Centre soon and provide you with the exceptional service you deserve.

Warm regards, 

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2024年9月25日

Good Evening Jan,

Thank you for your review.

We are delighted to hear that the staff at the Whitehaven Leisure Centre were extremely helpful and patient when you attended the Centre recently.

We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.

Thank you for being a part of our community.

Kind regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2024年8月14日

Hi Ruth,

Thank you for your review.

We are so happy to hear you are enjoying Copeland Pool and Fitness Centre and that attending the gym has helped contribute to your weight loss!

Keep up the good work!

Warm Regards

Hazal

Better - Copeland Pool & Fitness Centre からの回答

2024年7月3日 に更新

Good afternoon Katherine,

We acknowledge receipt of your review and would like to express our gratitude for taking the time to share your feedback.

We are pleased to learn of your satisfaction with your membership at the Copeland Pool & Fitness Centre. It is indeed gratifying to hear that the facilities are meticulously maintained, and that our staff have provided you with a warm and hospitable experience. Additionally, we are glad to know that the gym is equipped with all the necessary apparatus to accommodate your fitness regimen. Thank you for choosing our facility, and we look forward to continuing to provide you with excellent service.

Please feel free to reach out to us if you have any further suggestions or comments.

Best regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2024年4月3日

Hi Dave,

Thank you for your review.

We are so happy to hear that you have the booking process easy to navigate!

Warm Regards

Hazal

Better - Copeland Pool & Fitness Centre からの回答

2024年3月27日

Good Afternoon Teresa,

Thank you for your review.

We are very happy to hear that the staff member at the reception desk at the Copeland Pool was friendly and professional when you attended and required help with your App. We are also delighted to hear that he was able to resolve your issue so you are now able to use the App to make bookings and scan into the centre. I will ensure to pass on your lovely feedback for the attention of the centre so the member of staff in question receives the recognition they deserve.

Hope this helps.

Warm regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2024年1月17日

Good Evening Kevin,

Thank you for your review.

We are very happy to hear that you are enjoying your membership at the Copeland Pool & Fitness Centre. We pride ourselves on our Customer Service excellence so we are happy to hear that this is the service you have received so far. I will pass on your lovely feedback for the attention of the centre.

Kind regards,

Charmaine

Better - Copeland Pool & Fitness Centre からの回答

2023年12月28日

Hi Vanessa,

Thank you for your review.

We are pleased to hear about your positive experience at Copeland and will pass on your feedback about the cleanliness of the centre directly to them.

Warm Regards

Hazal

Better - Copeland Pool & Fitness Centre からの回答

2023年11月8日

Hi Kim,

Thank you for your review.

We are delighted to hear that Grant was so helpful and we have passed your excellent feedback to the centre.

Warm Regards

Hazal

Better - Copeland Pool & Fitness Centre からの回答

2023年10月26日

Hi John,

Thank you for your review.

We are disappointed to hear you have had an issue with overcrowding. 

Our centres are very popular and we do give the option for people to book specific sessions so that this does not happen.

If customers book and don't show up, they do lose their slot and do not get their ticket price returned.

Warm Regards

Hazal