The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well he... もっと見る
企業が回答しました
所在地
所在地を変更Linkfield Lane, RH1 1DP Redhill, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This was the first time for me going to the gym and very apprehensive, an appointment with the fitness instructor Brendan Jones put me at ease straight away talking about various things I need to do... もっと見る
企業が回答しました
It is a standard gym, but there’s way too many cardio machines, almost the entire gym is cardio machines. Also, there’s only one smith machine 😭, it’s always a fight to get it. Also, I’m 18 and almos... もっと見る
企業が回答しました
I dislike the group showers, all the other clubs have individual shower cubicles this isn’t hygienic & there’s no privacy. Women bring their male children in with them to shower after swimming too thi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Linkfield Lane, RH1 1DP, Redhill, 英国
4.3
優良
60件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time going to the gym
This was the first time for me going to the gym and very apprehensive, an appointment with the fitness instructor Brendan Jones put me at ease straight away talking about various things I need to do and what goals I wanted to achieve, then went through using the equipment and safety aspects of it, he also gave me a workout plan for the first month then we will reassess. Great experience at Donyngs Leisure Centre, Redhill Surrey.
2026年8月11日
Better - Donyngs Leisure Centre からの回答
Hi Roy,
Thank you for your wonderful 5-star review!
We're delighted to hear that your first experience at the gym was such a positive one. Starting your fitness journey can feel daunting, so it's fantastic to know that Brendan helped put you at ease from the outset by taking the time to discuss your goals, explain the equipment, and guide you through the safety aspects of your workout.
It's also great to hear that Brendan created a personalised workout plan for your first month and has arranged to review your progress as you continue your journey.
Thank you for taking the time to share your experience. We'll be sure to pass on your kind feedback to Brendan and the team.
Warm Regards,
Hazal
The desk staff
The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well helping members and staff. But I did not feel neglected as she picked up just as she left off.
2026年8月3日
Better - Donyngs Leisure Centre からの回答
Hi there,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience and that our reception team provided such helpful support during your visit. It is wonderful to know that the staff member took the time to assist you with your registration and payment while managing a number of other responsibilities, and still made you feel valued and supported throughout the process.
We will ensure your kind comments are shared with the team, who will be pleased to know their efforts have been recognised.
Warm Regards,
Hazal
Better - Donyngs Leisure Centre からの回答
Hi Swim Mom
Thank you for your review.
We are very happy to see that the staff at Donyngs Leisure Centre are providing a friendly and helpful service, and we hope to see you again soon!
Kind Regards
Amir
It is a standard gym
It is a standard gym, but there’s way too many cardio machines, almost the entire gym is cardio machines. Also, there’s only one smith machine 😭, it’s always a fight to get it. Also, I’m 18 and almost every session a staff member asks me if I’m above the 16 which is very annoying.
2026年6月19日
自発的なレビュー
Better - Donyngs Leisure Centre からの回答
Hi Jack,
Thank you for your review!
We're saddened to hear about the issues you're experiencing with the equipment in our gym space.
We also understand the frustration of waiting for popular equipment like the Smith machine and being required to confirm your age.
We'll be sharing your comments with the team for further review.
Thank you for your feedback!
Warm Regards,
Kaisha
The staff are so helpful and welcoming at Donyngs Redhill
The staff are so helpful and welcoming and I refer particularly to Caroline and Blatchford Junior at the desk and Tony Blatchford and Jack Bailey on the management staff and tutors Helen and Jacquetta.
2026年7月1日
Better - Donyngs Leisure Centre からの回答
Hi Vivienne,
Thank you so much for your lovely feedback. We’re really pleased to hear that you’ve had such a positive experience with the team.
It’s wonderful to know that Caroline, Blatchford Junior, Tony, Jack, Helen and Jacquetta have all made such a great impression with their helpful and welcoming approach. We’ll be sure to pass on your kind words to them, they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The customer service personel that…
The customer service personel that attended to me were patient and very supportive.
2026年6月2日
Better - Donyngs Leisure Centre からの回答
Hi Hyacinth,
Thank you for your kind feedback!
We’re really pleased to hear that our customer service team were patient and supportive in assisting you. It’s great to know you felt well looked after during your visit.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Very efficient joining process
Very efficient joining process, however it is all done on-line and feels rather impersonal. The facilities are very good and so was the one class I have attended so far. However, booking for classes is difficult as you have to beat everyone else to book - and end up on the waiting list
2026年6月1日
Better - Donyngs Leisure Centre からの回答
Hi Robert,
Thanks for your lovely review!
We’re really glad you’re enjoying the facilities and fitness classes we offer at Donyngs Leisure Centre.
We appreciate your feedback that our online joining process can feel impersonal, and that booking popular classes can be challenging.
We're more than happy to share your comments with the relevant team for further review.
We hope to see you again soon!
Warm Regards,
Kaisha
I get to have fitness classes
I get to have fitness classes, swimming, gym with my package which is a great thing. First time doing pilatte, barre feet, circuit fittness classes. It breaks the monotomy of doing gym alone. Plus the classes are fabulous!
2026年6月11日
Better - Donyngs Leisure Centre からの回答
Hi Sarah,
Thank you for your wonderful review!
We're delighted to hear you're making the most of your membership and enjoying the facilities at Donyngs,
It's great that the classes have helped add some variety to your fitness routine, and we're thrilled to hear you're loving them.
We look forward to seeing you at many more classes soon!
Best regards,
Azaria
Love this gym
Love this gym, excellent equipment, great atmosphere and friendly knowledgeable staff.
Caters for all levels of fitness and training, would highly recommend to anyone.
2026年5月6日
Better - Donyngs Leisure Centre からの回答
Hi Owen,
Thank you for your lovely feedback!
We are so pleased to hear that you are enjoying Donyngs Leisure Centre!
We’re really pleased it feels suitable for all levels and that you’d recommend us, that means a lot.
Warm Regards
Azaria
Better - Donyngs Leisure Centre からの回答
Hi Abdullah
Thank you for your review.
It is great to see that you find the Donyngs Leisure Centre accessible, and we hope you continue to enjoy your experience with us!
Kind Regards
Amir
Lovely staff and facilities that suit…
Lovely staff and facilities that suit my needs.
Also find using the APP really easy and lovely to have options at the click of a button.
2026年4月13日
Better - Donyngs Leisure Centre からの回答
Hi Daisy Lou
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Donyngs Leisure Centre, and you have had the opportunity to meet the wonderful team there!
It is also great to know that the new App is working well for you, and we hope you can book all the classes you enjoy!
Kind Regards
Amir
Great staff very helpful
Helpful staff clean environment plenty of machines lots off space Good atmosphere plenty of activities to take part in cafe clean an Good selection of drinks and snacks
2026年3月31日
Better - Donyngs Leisure Centre からの回答
Hi David
Thank you for your fantastic review
We are so delighted to hear that you are enjoying the use of Donyngs Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Website so easy to use and enjoying the…
Website so easy to use and enjoying the choice of classes for an.older lady
2026年3月23日
Better - Donyngs Leisure Centre からの回答
Hi Laura,
Thanks for your review.
We are so pleased to hear that you have found the website easy to use and are enjoying the variety of classes at Donyngs!
Warm Regards
Hazal
Better - Donyngs Leisure Centre からの回答
Hello Heather,
Thank you for kind words and review.
We are delight to know, that your found our staff to be very knowledgeable and helpful, at The Donyngs Leisure centre.
We hope to see you again soon.
Excellent greeting from Reception staff…
Excellent greeting from Reception staff who talked me through the membership options and gave me venue tour being signing for membership
2026年1月24日
Better - Donyngs Leisure Centre からの回答
Hi,
Thank you for your great feedback!
We’re delighted to hear that our Reception team at our Donyngs Leisure Centre gave you such a warm welcome.
It's great to know that they explained the membership options clearly and showed you around the venue.
We’re so pleased to have you as a member and look forward to seeing you on your visits!
Warm Regards,
Kaisha
Clean and well maintained place
Clean and well maintained place, staff always friendly and efficient
2026年1月24日
Better - Donyngs Leisure Centre からの回答
Hi May,
Thank you for your incredible review!
We're thrilled to hear that the staff are always friendly and efficient at the Donyngs Leisure Centre.
It's also great to know that you appreciate the cleanliness and maintenance at the Centre.
Warm Regards,
Kaisha
Better - Donyngs Leisure Centre からの回答
Thank you so much for your feedback, Sam!
We are very happy to hear you are enjoying your experience at Donyngs Leisure Centre, Redhill.
Kind Regards,
Sara
Gym has become unpleasant now
Agree with other comments re bags and coats in the gym. There's now a big sign as you walk into the gym but, like before, the staff don't enforce even at the busiest times. I've heard other people complaining that it's leading to friction between customers when people use bags or coats to "reserve" equipment. There's lockers right outside so I dont get what's so hard for the staff to direct people to them.
2025年11月4日
自発的なレビュー
Better - Donyngs Leisure Centre からの回答
Hi P,
We're sorry to hear this, and thank you for sharing your feedback!
We appreciate how frustrating this experience has been for you, especially where other customers are using their belongings to reserve the Gym equipment.
We have already passed your concerns to the Centre management team at the Donyngs Leisure Centre
We really appreciate you taking the time to share this feedback with us and for helping to keep the gym a positive environment for everyone.
Warm Regards,
Kaisha
Nearly fights in the gym
Agreed with a mate today that we should both write a review about the gym and the issues with people using bags to reserve equipment. It's really annoying and they have signs up saying not to bring them in but they let people do it anyway. There's a particular person who always seems to be on duty around 5 pm and she just completely ignores it. It's like how people use towels to reserves spaces by pools at cheap hotels. We've had to step in before (peacefully, with words) to defuse arguments before they get out of hand because the staff clearly don't give a damn.
***Following response, I'll add I doubt we'll hear anything as we previously emailed the centre directly to complain and never even got an acknowledgement..
***2nd update. Still heard nothing back from the gym. When we raised our concerns with reception, they told us to email in. I said we did and that we'd not heard anything, so we're told "there's nothing we can do". We've cancelled our memberships and are going to a competitor instead.
2025年11月4日
自発的なレビュー
Better - Donyngs Leisure Centre からの回答
Thank you for sharing your experience, John.
I’m really sorry to hear that you decided to cancel your membership and that you didn’t feel supported by the centre.
We hope you’ll consider giving us another chance in the future. If you’d like to share more about your experience, please email us at customerservice@gll.org.
Kind Regards
Customer services was responsive
2025年10月21日
Better - Donyngs Leisure Centre からの回答
Hi Wesley
Thank you for your review.
We are very pleased to see that you have received good customer service from us.
If you have any further enquiries, please let us know!
Kind Regards
Amir
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。