New to area. Someone showed me around with a a lot of information and answered any other questions I had, Anja. Nice small centre, sauna and steam room a big bonus.
企業が回答しました
所在地
所在地を変更Fernham Road, SN7 7LB Faringdon, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really helpful staff, cleanest gym I’ve ever experienced, pool and steam/sauna facilities are amazing. Can’t fault this gym, fell on my feet moving here 🙏
企業が回答しました
Changing rooms and toilets smell and are dirty; Floor is filthy as parents’ waiting area is by the pool, washing all shoe dirt into the pool; Every lesson my son had was with a different coach who... もっと見る
企業が回答しました
Positives - Good equipment, plenty of free slots for swimming and gym use. The staff are friendly and very helpful. Development - So many of the classes are full. If unable to offer a variety or... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Fernham Road, SN7 7LB, Faringdon, 英国
4.2
ほぼ満足
30件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff
New to area. Someone showed me around with a a lot of information and answered any other questions I had, Anja. Nice small centre, sauna and steam room a big bonus.
2026年10月6日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Good morning,
Thank you for your lovely review!
We’re delighted to hear that Anja made you feel welcome and took the time to show you around and answer your questions.
We’re glad you’re enjoying our facilities, especially the sauna and steam room, welcome to our community!
We look forward to seeing you again soon!
Kind regards,
Ellis
Really helpful staff
Really helpful staff, cleanest gym I’ve ever experienced, pool and steam/sauna facilities are amazing. Can’t fault this gym, fell on my feet moving here 🙏
2026年9月16日
Better - Faringdon Leisure Centre からの回答
Hi Christopher,
Thank you so much for your fantastic feedback!
We’re delighted that you’ve settled in so well and are enjoying the Faringdon Leisure Centre.
It’s wonderful to hear that you’re making the most of the facilities and that our team have made such a positive impression.
We really appreciate you taking the time to share this and look forward to seeing you again soon!
Warm regards
Azaria
Better - Faringdon Leisure Centre からの回答
Hi Yasmin,
Thank you for your lovely review!
We're so happy that you enjoyed your first visit with us and that the experience was a positive one.
We also greatly appreciate your 5-star review.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
I can’t book to any classes I would…
I can’t book to any classes I would like to go as they all booked as soon as they are out!
2026年3月5日
Better - Faringdon Leisure Centre からの回答
Good Evening!
Thank you for your review!
For members, any fitness class you're looking to book is released 7 days in advance at 22:00.
However, we appreciate the frustration caused if you're logging on early, only to miss a slot for the booking you desire.
We'd love for you to provide us with an update when you next try to book this.
Thank you again for your feedback!
Warm Regards,
Kaisha
I find the gym easy calm and a nice…
I find the gym easy calm and a nice place to workout. The gym is always clean and has everything I need.
2026年1月15日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Hi Francesca,
Thank you for
We’re delighted to hear that you find the gym at Faringdon Leisure Centre so calm, well-equipped, and clean.
It's amazing to know that this is a great environment for your workouts.
Warm Regards,
Kaisha
The staff at Faringdon Leisure Centre…
The staff at Faringdon Leisure Centre have made me feel very welcome and I have really enjoyed using the facilities and doing some very well organised and delivered classes!
2026年1月7日
Better - Faringdon Leisure Centre からの回答
Hi Rick
Thank you for your review.
It is great to see that the staff at Faringdon Leisure Centre are creating a wonderful atmosphere at the centre and that you are enjoying the facilities and classes available!
Thank you for choosing Better.
Kind Regards
Amir
Changing facilities are a joke
Changing facilities are a joke, I thought the information given on the website is totally unsatisfactory , I will be leaving this gym after my first month
2025年11月12日
Better - Faringdon Leisure Centre からの回答
Hello Thomas,
Thank you for sharing your feedback regarding Faringdon Leisure Centre. We’re truly sorry to hear about your experience with the changing facilities and that the information provided did not meet your expectations.
Your comments are important to us, and we’ll be reviewing the facilities and the accuracy of the information on our website to ensure improvements are made.
We understand how frustrating this must have been and appreciate you bringing it to our attention.
Warm regards
The facilites are really well…
The facilites are really well maintained.
But sometimes the saunas are full of people.
2025年10月13日
Better - Faringdon Leisure Centre からの回答
Hi Javier
Thank you for your review.
We are pleased to see that Faringdon Leisure Centre is being well-maintained, and we hope you enjoy using the facilities available.
We also appreciate your feedback about the sauna, which is very popular. Please check online for quieter sessions throughout the day!
Kind Regards
Amir
Roller Disco party
The whole experience from booking through to the party was so easy. Thank you to Anja and her team, she was so helpful and made sure that we had everything we needed on the day.. It was a great fun party. Highly recommended.
2025年10月12日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Hi Leo
Thank you for your review.
We are very pleased to hear you had a great experience and a fun party. Anja and the team will be so happy to hear your feedback.
We also appreciate the recommendation and hope to see you again soon!
Kind Regards
Amir
We had such a wonderful experience at…
We had such a wonderful experience at the disco roller skate party! From the very beginning, we felt warmly welcomed, and I really appreciated that the party started on time with no delays. All the staff were incredibly kind and professional—from the reception team to the DJ.
The party room was perfectly arranged with juice for the kids, which was such a thoughtful touch. All the parents were impressed and kept asking me where I found out about this party—I’m sure you’ll be getting more bookings soon!
Most importantly, the kids had an amazing time skating, dancing, and enjoying every moment. Everything was well organised and stress-free for us as parents. I honestly can’t think of anything to improve—it was all fantastic. Highly recommended!
2025年9月16日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Hello Marie,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying roller skatie party at Faringdon lesiure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regrads
Aaiasa
Warm Regards
Very helpful staff nice clean…
Very helpful staff nice clean facilities and good value for money.
2025年9月1日
Better - Faringdon Leisure Centre からの回答
Hello Carol,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Really pleased to see the introduction…
Really pleased to see the introduction of low ratio group swimming lessons. My son has always enjoyed lessons at Faringdon but gets so much more out of them in a smaller group, with more hands on support from the teacher
2025年9月5日
Better - Faringdon Leisure Centre からの回答
Hi Caroline,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Our facility at Faringdon Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Most welcoming
Just joined Faringdon the staff friendly helpful and always there if you need them. My first gym session on own i got a bit confused but one of the staff was there to help. Did my first aqua aerobic which was fun even though I couldn’t do everything. The instructor was very helpful and encouraging. I have found Faringdon very welcoming and looking forward to the months to come. Thank you to all the staff for making me part of your special centre.
2025年9月3日
Better - Faringdon Leisure Centre からの回答
Hi Tessa
Thank you for your review.
We are very pleased to hear that you felt welcomed and supported by our team, and it’s great that you enjoyed your first aqua aerobics class.
We hope you continue to enjoy your experience with us, and we will pass your feedback on to the team at Faringdon Leisure Centre.
Kind Regards
Amir
I had to wait more than 4 montha after…
I had to wait more than 4 montha after my GP referral to be offered a gym induction,due to an error of some sort.
When that happened the information and guidance was clear and friendly and staff on reception friendlt and gelpful
2025年8月18日
Better - Faringdon Leisure Centre からの回答
Hi Welsey
Thank you for your review.
We are very pleased to hear you have had a great first experience at the Faringdon Leisure Centre, and we hope your experience continues!
Thank you for choosing Better.
Kind Regards
Amir
Entry to facilities
The entry system is unnecessarily complicated. The QR code scanning system is difficult and cumbersome to use and frequently does not work. Frequently it is necessary to go looking for a staff member to be let in. If there is a requirement to leave the exercise room for any reason the entry is programmed not to accept a re entry request. I have frequently observed people struggle and resorting to the search for a staff member. I have to add that when they are present staff are always obliging, polite and helpful. Although you require a date to be entered this problem is ongoing every day.
2025年7月10日
Better - Faringdon Leisure Centre からの回答
Hi Alexander,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you've experienced with our entry system. Your concerns about the QR code scanner and re-entry limitations are completely valid, and we understand how disruptive that can be to your visit.
Please know that we are actively reviewing the functionality and reliability of the QR system to ensure it works more smoothly and consistently for all members. We're also evaluating how re-entry permissions are managed, especially in cases where someone needs to briefly step out of a room.
We're glad to hear our staff have been helpful and polite—your recognition of their support means a lot. In the meantime, if you continue having issues, please don’t hesitate to flag them to our team. We're here to help and committed to improving your experience.
Thank you again for your feedback—it helps us get better.
Kind regards,
Charmaine
My 8 years old had her roller skating…
My 8 years old had her roller skating birthday at Faringdon leisure centre.
She, her friends as well as her parents had an amazing time with the music and lights. The children who didn’t have rollers skates could borrow some.
After the hour we had access to an other room where were the children would be able to eat. Thanks to the welcoming staff accessibility the children very comfortable.
I would recommend this place.
Thank you to all the team for providing such a great service
2025年7月6日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Hi Geraldine,
Thank you so much for your wonderful review!
We’re thrilled to hear that your daughter, her friends, and the parents had such a fantastic time celebrating her birthday with us at Faringdon Leisure Centre. It’s great to know that the music, lights, and our skate lending service helped make the day special and enjoyable for everyone. We’re also glad the kids felt comfortable in the party room and that our team could provide a welcoming experience. Your recommendation means a lot to us! We look forward to welcoming you all back for more fun in the future.
Thanks again from the whole team!
Kind regards,
Charmaine
Everything I need is provided and staff…
Everything I need is provided and staff are extremely helpful and friendly. Credit to the company.
2025年4月4日
Better - Faringdon Leisure Centre からの回答
Hi Darryl
Thank you for your review.
We are very pleased to see you are having a great experience at the Faringdon Leisure Centre, and the staff have been able to assist and provide help when needed.
We hope you continue to enjoy your time with us, and thank you for choosing Better.
Kind Regards
Amir
I have had good experiences with my…
I have had good experiences with my introduction to better with a lot of help and guidance from Samantha
2025年3月13日
Better - Faringdon Leisure Centre からの回答
Hi Wilian,
Thank you so much for your kind words! We're thrilled to hear that Samantha was able to provide you with helpful guidance during your introduction. If you ever need any further assistance or have more questions, don't hesitate to reach out. We're here to support you!
Kind regards,
Charmaine
Aqua Class
I attend Aqua twice a week and love attending it. The teacher is fantastic and makes everyone feel welcome,
Have been using the centre for many years and will continue to do so.
Lovely centre and lovely staff.
2025年2月4日
自発的なレビュー
Better - Faringdon Leisure Centre からの回答
Good Afternoon Malcolm,
We hope you're having a fantastic day!
Thank you so much for sharing your thoughts with us! We're absolutely thrilled to know that you're loving the Aqua Classes at the Faringdon Leisure Centre. It brings us joy to hear that the instructor makes you feel so welcome and that you're having a great time in class. We're also delighted to hear that our staff has been friendly and engaging during your visits to the centre.
Wishing you a wonderful day ahead!
Kind regards,
Charmaine
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