A breath of fresh air compared to the usual 24/7 gym subscription like PureGym and Anytime Fitness. Staff are very friendly and helpful, the gym has everything you need with a good amount of space... もっと見る
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所在地
所在地を変更Lillie Rd, SW6 7PA Fulham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Excessively loud music. Not a serious gym. Dangerous as can't concentrate on the task at hand. Supposed to make me healthy but does the exact opposite. Also, very anti-social place as way too lo... もっと見る
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Warm welcome as a client by the staff. Staff very helpful and polite. Enjoyed group fitness class on Monday 17/08 2026 evening, trainer very good, knowledgeable, polite, ensured that everyone is doin... もっと見る
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We recently celebrated our son’s 3rd birthday at Better Gym (Lillie Road) and couldn’t have asked for a better experience! Everything was absolutely perfect from start to finish. The staff were incred... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Lillie Rd, SW6 7PA, Fulham, 英国
4.5
優良
46件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First impression - excellent
A breath of fresh air compared to the usual 24/7 gym subscription like PureGym and Anytime Fitness.
Staff are very friendly and helpful, the gym has everything you need with a good amount of space and facilities. It's kept nice and clean too. Would definitely recommend, excellent value for money to get fit!
2026年9月8日
Better - Lillie Road Fitness Centre からの回答
Hello Chris,
Thank you very much for your 5-star rating.
It is great to know that you would recommend Lillie Road and you are finding everything you need there.
We look forward to seeing you again and keep up the fitness!
Kind regards,
Shirley
Better - Lillie Road Fitness Centre からの回答
Hi
Thank you for your review.
We are very pleased to see that you are receiving an efficient, friendly and helpful service!
Please let us know if you have any further questions.
Kind Regards
Amir
Better - Lillie Road Fitness Centre からの回答
Hi NP
Thank you for your review.
We are very pleased to see that the staff at Lille Road Fitness Centre have been able to help with your enquiries, and please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
New member
Had a complicated route to membership - external reasons - and staff at Better couldn’t have been more helpful and supportive to assist me. Excellent facilities. Highly recommend.
2026年8月4日
Better - Lillie Road Fitness Centre からの回答
Hi Bryanna
Thank you for your review.
We are very pleased to hear that, despite the challenges you faced during the membership process, our team was able to provide the help and support you needed!
It's also wonderful to know you're enjoying the facilities, and we hope to see you again soon!
Kind Regards
Amir
Warm welcome as a client by the staff
Warm welcome as a client by the staff. Staff very helpful and polite. Enjoyed group fitness class on Monday 17/08 2026 evening, trainer very good, knowledgeable, polite, ensured that everyone is doing exercises correctly. Looking forward to do more fitness exercises.
2026年8月18日
Better - Lillie Road Fitness Centre からの回答
Hi Thandi,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you received such a warm welcome from our team at Lillie Road Fitness Centre!
It’s also great to hear you enjoyed the group fitness class on Monday evening.
We’ll be sure to pass your kind comments on to the trainer, who will be pleased to know they made the session enjoyable.
We look forward to seeing you at more classes and supporting you on your fitness journey!
Best wishes,
Azaria
Better - Lillie Road Fitness Centre からの回答
Hi Maria,
Thank you for taking the time to leave a review following your first visit to Lillie Road Fitness Centre.
We appreciate your honest feedback and are pleased that there were no major issues during your visit. We hope that as you continue to use the centre, you'll have the opportunity to explore more of our facilities and services and enjoy an even better experience.
We'd love to welcome you back again soon.
Warm Regards,
Hazal
I give you 5 star they ' very friendly teach very well
In my opinión my experience in Liliville road is the best for mi , because I enjoy very much and about my health is improve .thank you
2026年3月10日
Better - Lillie Road Fitness Centre からの回答
Hi Higinia,
Thank you so much for your review of Lillie Road Fitness Centre!
It's brilliant to hear that you've had such a positive experience with us and that your heath has improved.
We hope to see you back again very soon!
Warm Regards,
Hazal
Excessively loud music
Excessively loud music. Not a serious gym.
Dangerous as can't concentrate on the task at hand.
Supposed to make me healthy but does the exact opposite.
Also, very anti-social place as way too loud to talk to anybody.
I've been several times and nothing changes despite giving feedback.
Should have gone elsewhere.
2026年6月1日
Better - Lillie Road Fitness Centre からの回答
Hi Rita,
Thank you for sharing your feedback about Lillie Road Fitness Centre.
We're sorry to hear that the music volume has been affecting your workouts. Your safety and comfort are really important to us, and we understand how disruptive excessive noise can be when you're exercising. This has been passed on to the team at Lillie Road to be addressed.
If you'd like to discuss this further, please don't hesitate to get in touch at customerservices@gll.org.
Warm Regards,
Abdus
Awesome
I recently joined and idea of starting the gym was very daunting. I booked a group cycle fitness class and so glad I did it was amazing experience and can’t wait to come back for another. My Instructor Carla was amazing helping me feel comfortable on my first day. A big thankyou to Carla.
2026年4月19日
Better - Lillie Road Fitness Centre からの回答
Hi Miss Eileen,
Thanks for sharing your experience, great to hear your first class went so well!
We’re really pleased Carla helped you feel comfortable and supported you on your first visit. We’ll make sure she sees your kind words.
Glad you enjoyed it, and we look forward to seeing you back for another class soon!
Warm regards,
Azaria
Excellent welcoming and inclusive local…
Excellent welcoming and inclusive local gym with amazing top class instructors. Wide range of classes for all levels of fitness that are both challenging and fun.
2026年4月17日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Yun Hui,
Thank you so much for your kind words!
We’re delighted to hear that you feel welcomed and included during your visit to our Lillie Road Fitness Centre.
It’s also fantastic to know you’re enjoying the range of fitness classes we offer, and that you're finding them both fun and challenging.
Our instructors will be especially pleased to hear your feedback.
Thanks again for your support!
Warm Regards,
Kaisha
Where Fitness Meets Support and Excellence.
From the moment you walk in, Carla & Aga make you feel welcome and comfortable. They are always approachable and genuinely care about helping you reach your goals. I really enjoy Spin and rebounding class with Carla. The enviroment is clean, safe and motivating.
2026年4月16日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Friend of Ted.
Thank you for your review.
We are very pleased to hear that Carla and Aga have made you feel welcome and supported and that you are enjoying the fitness classes.
It is also great to see that the staff at Lillie Road Fitness Centre are creating a clean safe environment, and we hope to see you again soon!
Kind Regards
Amir
I've been training with Levi since…
I've been training with Levi since September and it just gets better. I feel fit and motivated. Her classes are just fun!
The staff is very nice, friendly and the vibes are always positive! 😊
2026年4月10日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Sira
Thank you for your review.
We are very pleased to hear how motivated and energised you feel, and that Levi’s classes have been such a positive and fun experience for you.
It is also great to see that the staff are creating a great atmosphere, and we look forward to seeing you in more classes soon!
Kind Regards
Amir
Excellent instructors,fully equipped gym,nice people
It's been 3 years I've joined the gym and I wouldn't change it. Fitness classes are perfect and quite challenging,instructors are professional and listen to everyone's needs,polite and passionate with their job.The gym building is a bit old but has all the necessary equipment for every kind of training.I usually workout at Lillie road centre,but I also go to Hammersmith'centre sometimes.I have seen myself changing and my health getting better with their advices and help,I made new friends.I would surely recommend it.Thank you all so much
2026年4月12日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Christina
Thank you for your review.
We are delighted to hear how much you enjoy our classes, instructors, and community at Lillie Road Fitness Centre and the other Hammersmith Centres.
It’s wonderful to know we’ve supported your health journey and that you have made friends along the way.
We also thank you for your recommendation, and thank you for being part of our journey!
Kind Regards
Amir
I did a rebounding today with Levi and…
I did a rebounding today with Levi and it is really nice. Definitely coming back.
2026年4月12日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Gemma,
Thanks for your review.
We are so pleased to hear that you are enjoying rebounding classes at Lillie Road Fitness Centre!
Warm Regards
Hazal
Fantastic facilities
Fantastic facilities, great gym and fitness classes. Highly recommend
2026年3月31日
Better - Lillie Road Fitness Centre からの回答
Hi Mrs Toale
Thanks for your review.
We are so pleased to hear that you are enjoying Lillie Road Fitness Centre!
Warm Regards
Azaria
Healthwise induction
Healthwise induction meeting was focused and the exercise plan prepared was ideal for my initial introduction to exercising. Instructors wws polite friendly and professional.
2026年3月23日
Better - Lillie Road Fitness Centre からの回答
Good morning
Thank you for your fantastic review.
We are so delighted to hear that your recent induction at Lillie Road Fitness Centre went well.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Rachel
As a long time member and competitive athlete
I have been a member for many years now and as a competitive athlete it has been a great facility for me to support my S&C. The atmosphere is so friendly and the all the staff members are so friendly, helpful, and always there to help if needed. I would like to make a special mention and thank Richard for making the application process each time so smooth and easy as well as being extremely kind and helpful with anything that I need. He manages the centre extremely well and it makes the experience one of high quality, I can’t thank him enough !!
2026年2月2日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are thrilled to hear that you appreciate the efforts of our staff at the Lillie Road Fitness Centre in enhancing your experience during your visits.
Staff Member - Commendation
I have been a consistent member for decades and still remain happy here. The friendly atmosphere and staff customer service has been excellent. Staff can move on up the ladder and facilities get upgraded. Members come and go too. But some staff members leave their mark and stay continuing to progress. I would like to commend Carla for her passion to move forward career wise, professionalism and for being an inspiring person. I hope she will be here for many years to come!
2026年1月11日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Thank you very much for your feedback and our great staff appreciation, Diana!
Thank you for your support!
Kind Regards
Had an amazing class with Carla
Had an amazing class with Carla, she is professional, attentive and friendly. The music was great, will be booking her class again. Very happy
2025年10月16日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
H Michelle,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the Lillie Road Fitness Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre, so Carla is aware of the positive impact they've had.
Warm Regards,
Kaisha
Birthday Party
We recently celebrated our son’s 3rd birthday at Better Gym (Lillie Road) and couldn’t have asked for a better experience! Everything was absolutely perfect from start to finish. The staff were incredible—Carla, Chanel, and Omar went above and beyond to make the day so special. They were extremely helpful, kind, and made sure everything was arranged beautifully, from setting up the bouncy castle to sorting out the sound system. Our little one (and all the guests!) had such a wonderful time. We’re so grateful to the team for making his birthday celebration so memorable.
2025年9月28日
自発的なレビュー
Better - Lillie Road Fitness Centre からの回答
Hi Dana,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying ouf facility at Lillie raod fitness centre and that we are part of your most memorable moments.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
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