Very helpful staff great facilities, our only complaint is that fast swimmers use the slow lanes in the pool and bump into us if we are swimming slowly. Can the life guards make them go into the fast... もっと見る
企業が回答しました
所在地
所在地を変更190 Burdett Rd, E3 4HL Poplar, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been with Better (Tower Hamlets, London) for a few months now. Really enjoy all the classes, I do weekly Aqua Aerobics, Swimming lessons and Tennis. I will also start going to the women’s gym s... もっと見る
企業が回答しました
Staff are very helpful and pleasant my score reflects the Swim changing rooms not being clean enough and smell of urine particularly toilets. Lockers don’t always work and take money and not lock. Can... もっと見る
企業が回答しました
Very easy to register and book lesson online. Wide variety of times available to choose from. Great swimming teachers. Paul was great at settling my child in.
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
190 Burdett Rd, E3 4HL, Poplar, 英国
2.3
期待以下
26件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The condition of the health spa is very…
The condition of the health spa is very bad staff are unhelpful
Poor standards all round
2023年9月15日
Better - Mile End Park Leisure Centre and Stadium からの回答
Good Afternoon Mrs Kahar,
Thank you for your review.
I am very sorry to hear that the condition of the Healthsuite is not up to standard at the Mile End Leisure centre. I will forward your comments to the centre manager so he can look into this and get this deep cleaned if required. Through feedback we can identify improvement areas and provide a better service.
Kind regards,
Charmaine
Better - Mile End Park Leisure Centre and Stadium からの回答
Hi Molkisur
Thank you for your review.
We are pleased to see our staff were able to help with your needs.
I hope you continue to enjoy our Centre.
Regards
Amir
Soft play busy body
Come here a few times with my children and the lady who ‘supervises’ the soft play thinks she is Sargent major.
Constantly asking the children to do things such as clean out the ball pall as she can’t reach. Have told her I pay for my children to come here and play and they will not be doing such things.
Think they need to re-look at who they employ for jobs here. Have also made a complaint to staff regarding her too as this is not a one off, there’s always something every time we come.
2023年8月18日
自発的なレビュー
Better - Mile End Park Leisure Centre and Stadium からの回答
Hi Kelli,
Thank you for your review.
We are disappointed to hear about your negative experience and have sent your feedback to the manager to investigate.
Warm Regards
Hazal
Very Happy with Better…
I have been with Better (Tower Hamlets, London) for a few months now. Really enjoy all the classes, I do weekly Aqua Aerobics, Swimming lessons and Tennis. I will also start going to the women’s gym soon. It’s definitely better to pay the monthly membership, if you find yourself doing a few activities per week. Fitness and stamina levels have definitely improved - very happy. The instructors (Jennifer and Margaret) are excellent, creative, fun and informative, the centre staff are friendly and helpful, and online customer service have been prompt and helpful with their responses to my queries. I didn’t give the full 5 Stars due to the women’s changing room being not up to standard - in desperate need of modernising! Otherwise very happy!
2023年7月16日
自発的なレビュー
Better - Mile End Park Leisure Centre and Stadium からの回答
Hi,
Thank you for your review.
We are delighted to hear that you are enjoying the facilities and classes at Mile End and that customer services were also able to assist you.
We have passed your wonderful comments to the centre and to the customer services team.
Warm Regards
Hazal
helpful staff but fast swimmers in slow lane
Very helpful staff great facilities, our only complaint is that fast swimmers use the slow lanes in the pool and bump into us if we are swimming slowly. Can the life guards make them go into the fast lanes??
2023年7月3日
Better - Mile End Park Leisure Centre and Stadium からの回答
Good Morning Susie,
Thank you for your review.
We are really happy to hear that you are enjoying the Mile End leisure centre and the staff at the centre are helpful and friendly. The Swim For All sessions should have a slow lane and a fast lane for swimmers and the more experienced swimmers should be using the fast lane. I will pass on your comments for the attention of the centre manager so this issue can be looked into on your behalf so you can continue to enjoy your swim sessions at the centre.
Hope this helps.
Kind regards,
Charmaine
Improvement needed
You don’t have an inclined sit-up bench. The gym space is small and cramped.
The showers are disgusting. There are no lockers in the gym changing room meaning you have to leave your bags unsecured as you shower.
The pool changing room lockers swallows 20p coins meaning you always need to remember to bring some. How about a money changing machine?
2023年7月2日
Better - Mile End Park Leisure Centre and Stadium からの回答
Hi Cyrus,
Thank you for your feedback.
I am sorry to hear that you are not happy with the facilities at Mile End.
I will pass your comments on to the centre so they can investigate and improve.
Warm Regards
Hazal
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。