I am really impressed with the facilities at the Monks hill sorts centre.Gym is always quiet and plenty of clean equipments, that you don’t have to wait. Ample car parking.
企業が回答しました
所在地
所在地を変更Farnborough Avenue, Selsdon, CR2 8HD South Croydon, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer support is terrible. No response to emails, phone calls etc. Monkshill Selsdon reception seat is always empty and there is no one to check in for fitness class.
企業が回答しました
Friendly, helpful service. Clean gym, well looked after, music not loud, everything anyone could need. A perfect gym.
企業が回答しました
Staff are always friendly and engaging. The facilities are clean and the gym haa everything you need.
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Farnborough Avenue, Selsdon, CR2 8HD, South Croydon, 英国
3.8
ほぼ満足
12件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am really impressed with the…
I am really impressed with the facilities at the Monks hill sorts centre.Gym is always quiet and plenty of clean equipments, that you don’t have to wait. Ample car parking.
2026年8月26日
Better - Monks Hill Sports Centre からの回答
Hello Jay,
Thank you very much for your 5-star review.
We are pleased to hear you are impressed with the facilities at the Monks Hill Sports Centre. Not having to wait to use the equipment is a great asset for customers as is parking.
We hope you continue to enjoy going to Monks Hill and take care.
Kind regards,
Shirley
Customer support is terrible
Customer support is terrible. No response to emails, phone calls etc. Monkshill Selsdon reception seat is always empty and there is no one to check in for fitness class.
2026年6月2日
自発的なレビュー
Better - Monks Hill Sports Centre からの回答
Hi Prasanth,
Thank you for contacting us!
We're sorry to hear that you're having issues contacting us.
Our customer service team are available via phone, but there is a slight delay in responding to tickets due to the high volume we have.
Please ensure you're scanning your Membership barcode at the entry gates to attend your booking.
We're more than happy to review the penalty fee if you've attended your session, provided you haven't already paid the fee.
We apologise again for the delay!
Warm Regards,
Kaisha
Great
Great environment, workers are friendly and helpfully. Couldn’t ask for more with the space.
2026年1月16日
自発的なレビュー
Better - Monks Hill Sports Centre からの回答
Hi Joshua,
Thanks for your review.
We are so pleased to hear that the staff at Monks Hill Sports Centre have been so friendly and helpful!
Warm Regards
Hazal
Better - Monks Hill Sports Centre からの回答
Hi,
Thank you for your incredible review!
We're so happy to hear that the facilities at the Monks Hill Sports Centre have been so good and clean.
Warm Regards,
Kaisha
Perfect for me
Have only been a member for a week but has been great so far.
The staff are always welcoming & helpful.
Have only used the gym so far but it is a well equipped, small gym. All I need is there.
2025年10月8日
Better - Monks Hill Sports Centre からの回答
Hi Mark,
Thanks for your review.
We are so glad to hear that the staff at Monks Hill Sports Centre have been so welcoming and helpful!
Warm Regards
Hazal
Staff are always friendly and engaging
Staff are always friendly and engaging. The facilities are clean and the gym haa everything you need.
2025年8月5日
自発的なレビュー
Better - Monks Hill Sports Centre からの回答
Hi Diva
Thank you for your review.
It is great to see the staff at Monks Hill Sports Centre are looking after members and the facility!
We hope you reach your fitness goals with us!
Kind Regards
Amir
Better - Monks Hill Sports Centre からの回答
Hi Gajanan,
Thanks for your review.
We are sorry to hear that there have been some cancellations recently at Monks Hill.
We have passed this onto the local team so they can improve for the future.
Warm Regards
Hazal
Better - Monks Hill Sports Centre からの回答
Hi Dan,
Thank you for your kind words!
We're glad to hear you find the gym at the Monks Hill Sports Centre clean and our staff helpful. We’re committed to providing a great experience for our members, and your feedback means a lot. Looking forward to seeing you again soon!
Kind regards,
Charmaine
A Perfect Gym
Friendly, helpful service. Clean gym, well looked after, music not loud, everything anyone could need. A perfect gym.
2025年3月10日
Better - Monks Hill Sports Centre からの回答
Hi Kathleen,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us at the Monks Hill Sports Centre. Our team works hard to create a welcoming and comfortable environment, so it's great to know it’s making a difference. We look forward to having you back again soon!
Warm regards,
Charmaine
Darren showed me everything about the…
Darren showed me everything about the equipment and the qr codes on them
2025年1月14日
Better - Monks Hill Sports Centre からの回答
Good Morning Carolyn,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that your Gym Induction with Darren went so well! It’s great to know that he was able to provide you with a comprehensive overview of how to use all the equipment effectively. We believe that understanding the proper functions and features of the machines is essential for a positive gym experience.
Additionally, we’re glad that he was able to guide you through the QR code access; it’s an important part of ensuring you have seamless entry and can fully utilise our facilities.
If you have any further questions or need assistance as you continue your fitness journey, please don’t hesitate to reach out. We’re here to support you!
Best regards,
Charmaine
Staff excellence
The staff at the gym are great,really helpful.They check the gym regularly and the equipment is well maintained.
2024年7月3日
Better - Monks Hill Sports Centre からの回答
Hi Antony
Thank you for your review,
It is great to see you have met the centre staff and are enjoying your time at the Monks Hill Sports Centre.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Better - Monks Hill Sports Centre からの回答
Hi Lynn,
Thank you for your review.
We are happy to hear you are enjoying Monks Hill Sports Centre.
Warm Regards
Hazal
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