Better - Moss Side Leisure Centre レビュー 

Better - Moss Side Leisure Centre からの回答

2025年8月6日

Hi,

Thanks for your review.

We are so pleased to hear that you are enjoying Moss Side Leisure Centre!

Warm Regards

Hazal

Better - Moss Side Leisure Centre からの回答

2025年7月30日

Hi Marek,

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your disappointing experience with both our app and the gym location. Your concerns about cleanliness, equipment condition, staff behaviour, and pricing are very important to us.

We strive to maintain a clean, welcoming, and well-equipped environment for all our members, and it’s clear we have fallen short in your case. We also want the app to be a helpful and smooth tool for booking and managing your workouts, so we’ll look into the issues you mentioned about its performance and fees.

Your feedback will be shared with our management team to address these problems promptly. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.

Best regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年7月30日

Hi Alisha,

We’re really sorry to hear about your experience and apologise for any inconvenience caused. We’d love the chance to make things right and understand more about what went wrong. Please reach out to us directly at customerservices@gll.org, so we can assist you with your membership cancellation and address your concerns.

Thank you for your feedback.

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年6月17日

Hi Kal 

Thank you for your review. 

It is great to see you are enjoying the facilities at the Moss Side Leisure Centre, and the staff are providing amazing customer service. 

We hope this continues, and thank you for choosing Better!

Kind Regards

Amir

Better - Moss Side Leisure Centre からの回答

2025年5月22日

Hi Carol-Ann,

Thank you for taking the time to share your feedback. We're very sorry to hear about the cleanliness issues you encountered during your visit to the Moss Side Leisure Centre, especially so early in the morning. This is certainly not the standard we aim to maintain, and we appreciate you bringing it to our attention.

We have shared your comments with our cleaning team to ensure that these areas—particularly the entrance, changing area, and steam room—are thoroughly checked and cleaned before opening each day. Your comfort and experience are important to us, and we’ll do our best to prevent this from happening again.

Thank you again, and we hope to welcome you back soon under better conditions.

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年5月14日

Hi Natalie,

Thank you so much for your kind words and positive feedback! 

We're thrilled to hear that you've noticed the improvements and the fresh energy brought in by our new Deputy Manager at the Moss Side Leisure Centre. It's great to know the club’s clean look and added visuals are making a difference. We’re committed to continually enhancing your experience, and your support truly means a lot. 

Thanks again for being part of our community!

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年5月14日

Hi Amal 

Thank you for your review. 

It is great to see your son is enjoying the swimming lessons at the Moss Side Leisure Centre, and the instructors are creating a lovely atmosphere. 

We hope your son attains the skills and confidence he wishes throughout his lessons, and thank you for choosing Better!

Kind Regards

Amir

Better - Moss Side Leisure Centre からの回答

2025年5月9日

Hi Fatimasuhila,

Thank you so much for your lovely review.

We are very happy to hear that you appreciated the dedication and friendly, professional approach in resolving your issue. Our team strives to provide excellent service, and your feedback truly motivates us to keep up the great work. We look forward to assisting you again in the future!

Warm regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年5月8日

Hi Rasha,

Thank you for sharing your feedback. 

We're sorry to hear that your experience with our staff at Moss Side wasn't as welcoming as it should have been. We strive to create a friendly and helpful environment for all our customers, and we’ll be sure to address your comments with our team to ensure that future interactions are more positive. We appreciate your input and hope you'll give us another opportunity to serve you better in the future.

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年4月30日

Hi Arwa,

Thank you so much for your kind words! 

We're thrilled to hear that you’re enjoying the women’s women-only classes and that the class times work well with your schedule. Our coaches truly care about creating a supportive and inclusive environment, and it means a lot to know that it's making a difference for you. 

We’re so glad to have you as part of our community!

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年4月23日

Hi,

Thank you for sharing your feedback. 

We truly appreciate your honesty, and we’re sorry to hear that your experience didn’t meet your expectations. We take your concerns about the changing rooms and the presence of male staff seriously and will look into ways to ensure a more comfortable environment for everyone. We’re glad to hear you found the temporary instructor helpful, and we will share your feedback with our current instructor to ensure that all learners feel supported. We’ll also consider the pool's capacity, especially when new learners are present, to improve your overall experience. Thanks again for your insights—we’re committed to making improvements.

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年2月21日

Hi Sa'adah,

I'm really sorry to hear about your experience, and I understand your frustration. Clear communication is very important, and it seems we fell short in this case. I sincerely apologise for the confusion and inconvenience caused. I would love to resolve this matter as quickly as possible. Could you please reach out to us directly so we can look into a refund and ensure that you are taken care of? Your feedback is valuable to us, and we want to make this right. 

Thank you for bringing this to our attention.

Warm regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2025年1月16日

Hi Mustafa,

Thanks for your review.

We are so pleased to hear you have received such great support and that you would recommend us!

Warm Regards

Hazal

Better - Moss Side Leisure Centre からの回答

2024年12月27日

Hi Deborah,

Thanks for your review.

We are sorry to hear you had difficulty signing up in centre but are happy to hear our customer service team were able to assist you.

Warm Regards

Hazal

Better - Moss Side Leisure Centre からの回答

2024年11月20日

Hi Amgad,

Thanks for your review.

We are disappointed to hear that you are not enjoying Moss Side.

We are able to change your home centre to another site if you would prefer to try a different centre.

If you would like to change centres, please email; customerservices@gll.org

Warm Regards

Hazal

Better - Moss Side Leisure Centre からの回答

2024年10月30日

Good Evening Bukola,

Thank you so much for taking the time to provide your feedback.

We are thrilled to learn that your son is finding joy in his basketball lessons at the Moss Side Leisure Centre. It's wonderful to hear that he is not only participating but genuinely enjoying the experience. Our coaches strive to create a positive and engaging environment, and your feedback reassures us that we're on the right track. If there are any specific aspects of the lessons that you or your son particularly like, or if there are any suggestions for improvement, please feel free to share. We appreciate your support and look forward to continuing to nurture your son's basketball skills!

Best regards, 

Charmaine

Better - Moss Side Leisure Centre からの回答

2024年10月30日

Good Afternoon Amit,

Thank you for your review.

We are very sorry to hear that you are unable to use the access gates at the centre. Are you able to clarify exactly what issue you are experiencing so we can try to assist you with resolving this?

Kind regards,

Charmaine

Better - Moss Side Leisure Centre からの回答

2024年10月19日

Hi,

Thanks for your review.

It is so fantastic to hear of your sons experience at Moss Side. It is brilliant that he enjoyed it so much and can't wait to come back. 

Tell him to keep up the good work!

Warm Regards

Hazal

Better - Moss Side Leisure Centre からの回答

2024年11月19日 に更新

Hi Noel 

Thank you for your review. 

We are glad to see you enjoying your experience at our gym and the facilities it offers.

We hope this continues and thank you for choosing Better. 

Kind Regards

Amir

Better - Moss Side Leisure Centre からの回答

2024年8月10日

Hi Wendy

Thank you for your review

It's great to see that you're enjoying the gym classes and using our app and you have had the opportunity to speak with our staff. 

Thank you for choosing Better.

Kind Regards

Amir