It can be daunting to go to a new gym but with the ability to book an induction that also came with a fitness plan was such a good experience. I feel like I can confidently go to the gym and see my fi... もっと見る
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所在地
所在地を変更Trenance Leisure Park, TR7 2LZ Newquay, GB
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Went for a swim as a regular visitor and subscriber. There is rarely much difference in my visits, sometimes the pool is busy and other times quiet. Staff are usually cheerful and helpful but also o... もっと見る
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Very friendly and supportive staff,Pool facility is nice and clean.Instructors are very nice.Gym is bit small at Newquay better.A negative side is paid lockers and paid parking.Overall very good exper... もっと見る
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I attend the Leisure Centre in Newquay Personnel are friendly, place is very complete, however it is very run down, most doors at the pool changing rooms are broken, toilets at the gym are always bro... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Trenance Leisure Park, TR7 2LZ, Newquay, 英国
4.2
ほぼ満足
31件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Newquay leisureworld gym
Kerri was so helpful she explained all the different apparatus, let me try each one , made sure I was comfortable on each one overall gave me lots of confidence, very happy to use the gym and I will recommend better gym to all my friens
2026年6月24日
Better - Newquay Leisure World からの回答
Hi there,
Thank you for your wonderful feedback. We’re so pleased to hear that Kerri made your induction such a positive experience.
It’s great to know she took the time to explain all the equipment, ensured you felt comfortable, and helped build your confidence in the gym. That’s exactly the kind of support we aim to provide to all our members.
We really appreciate your recommendation and look forward to supporting you on your fitness journey.
Warm Regards,
Hazal
Great customer care
It can be daunting to go to a new gym but with the ability to book an induction that also came with a fitness plan was such a good experience. I feel like I can confidently go to the gym and see my fitness goals worked out. My induction lead Mea was brilliant.
2026年6月12日
Better - Newquay Leisure World からの回答
Hi Chelsea,
Thank you for your lovely feedback. We’re so pleased to hear that your induction helped you feel confident starting your gym journey and working towards your fitness goals.
It’s especially great to hear your kind words about Mea. We’re delighted she provided such a positive and supportive experience, and we will be sure to pass your feedback on to her.
Warm regards,
Hazal
Superb
Really friendly, knowledgeable staff. Honest and open communication and really helped to fully support my complex needs. Made me feel comfortable and safe. Kerri was really supportive, friendly and welcoming, has a great sense of humour and really knows her stuff. Explained everything clearly and completely put me at ease.
2026年5月6日
Better - Newquay Leisure World からの回答
Hi Maddalena,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Newquay Leisure World.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Very friendly and supportive staff,Pool…
Very friendly and supportive staff,Pool facility is nice and clean.Instructors are very nice.Gym is bit small at Newquay better.A negative side is paid lockers and paid parking.Overall very good experience and satisfied with Better facilities in Newquay leisure center.
2026年4月1日
Better - Newquay Leisure World からの回答
Hi Osama,
Thanks for your review.
We are so pleased to hear that you are enjoying Newquay Leisure Centre, and that our team have been supportive.
Warm Regards
Rachel
Better - Newquay Leisure World からの回答
Hi Maria
Thank you for your review.
We are very pleased to see that the staff and members are creating a nice, friendly environment at Newquay Leisure World, and we hope this continues!
Kind Regards
Amir
Kai is a great spotter!
Great facilities, Kai made my experience top notch, he spotted me on 95kg and 105kg bench and gave me great advice!
2026年3月11日
自発的なレビュー
Better - Newquay Leisure World からの回答
Hi Dexter,
Thank you for your wonderful review!
We're over the moon to hear that Kai made your experience at our Newquay Leisure World top-notch, as he spotted you when lifting heavier weights and provided you with great advice.
It's also great that you find our facilities great as well.
We hope to welcome you back soon!
Warm Regards,
Kaisha
CHAINED & PADLOCKED FIRE EXIT DOORS
Newquay Waterworld chained & padlocked FIRE EXIT DOORS!!
2026年2月10日
自発的なレビュー
Better - Newquay Leisure World からの回答
We are sorry to hear this Emma,
We do appreciate you finding the time to share this feedback with us as it will help us improving.
Please feel free to send an email at customerservices@gll.org If you need any help in the future.
We had such a great time celebrating…
We had such a great time celebrating our son's birthday. Everything was organised and arranged for us and the staff were really helpful in the lead up to the party and on the day.
2026年1月31日
自発的なレビュー
Better - Newquay Leisure World からの回答
Hello Saskia,
We appreciate your comments and feedback.
We are pleased to learn that your son's birthday party was successful.
Thank you for selecting Newquay Leisure World as the venue for your celebration.
Kind regards
Frustrating that the price is the same…
Frustrating that the price is the same for everyone despite the height restrictions which limit the main attraction.
2025年12月30日
自発的なレビュー
Better - Newquay Leisure World からの回答
Hi Holly
Thank you for your review.
We appreciate your feedback and will pass this on to the management team at Newquay Leisure World to review.
In addition to this, we hope you enjoyed your experience with us.
Kind Regards
Amir
Better - Newquay Leisure World からの回答
Hi Kevin
Thank you for your review.
We appreciate your feedback, and we will pass this on to the management team at Newquay Leisure World to review.
Kind Regards
Amir
Everyone was friendly and helpful!
I was so nervous starting at the gym but everyone made me welcome they all were friendly and helpful especially Kerry also Andrea taking the Aqua Aerobics on Wednesday morning.
2025年10月14日
Better - Newquay Leisure World からの回答
Hi Carol,
Thanks for your review.
We are so happy to hear that the staff at Newquay Leisure World have been so friendly and helpful!
Warm Regards
Hazal
Very good choice of activities.
Very good choice of activities.Good membership price.Friendly staff and atmosphere.
2025年10月15日
Better - Newquay Leisure World からの回答
Hi Paula
Thank you for your review.
We are very pleased to see you are having a great experience at the Newquay Leisure World and that the staff are creating a wonderful atmosphere!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Easy to get the membership online
Easy to get the membership online , easy to book classes swimming and gym
2025年10月1日
Better - Newquay Leisure World からの回答
Hi Kevin,
Thank you so much for your 5-star review! We're thrilled to hear that you found it easy to get your membership online and book your classes. Making the process smooth and accessible is exactly what we aim for, so it's great to know it's working well for you.
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Enjoy your time at Newquay Leisure World!
Best regards,
Breaking the slushies rules!
Had a birthday party here kids loved the trampolines etc it was for a 8th birthday! Where 2 children were 8 or over and we were told that only 2 children could have slushies as the law is you have to be over 8! So we stayed we don’t want slushies we will have fruit shoots instead….roll on 30 minutes later they bring up 5 slushies 5 milkshakes so all the children under 8 had the slushies and the older children then felt left out and wanted slushies too!
So we went down to request to swap the milkshakes for slushies to then be told they can’t give us slushies as some of the party are under 8! We stayed that they had already given the under 8s the slushies! They didn’t see a problem with this it was ok for them to give them to under 8s then when we wanted them for the older 2 they refused as we had under 8s in the party!
Even tho we requested no slushies! They didn’t follow this and therefore broke the rules by allowing under 8s to consume these we also had to wait over an hour for squash to be brought to our table even tho they brought squash up for a party table next to ours they didn’t even take the waiver form or check it to insure everything was present and correct! Very poorly run! The sandwiches were minimal and worked out that each child had 2 sandwiches each maybe something sweet could also be put on the table as on booking form it stated bags of popcorn yet we had bags of pombears and had to request to swap these out everything just didn’t flow like the staff didn’t have a clue what they were doing they need a designated members of staff for the parties as no one member knows who’s done what or when etc! Trampoline part is so good the food section and staff let it down so bad!
2025年9月14日
自発的なレビュー
Better - Newquay Leisure World からの回答
Hi Craig,
Thanks for your review.
We appreciate you providing us with this feedback and we apologise that your experience wasn't as enjoyable as it should have been.
We are committed to providing excellent customer service and will use your feedback to improve for the future.
Warm Regards
Hazal
First swimming lesson
Archie loved his first swimming lesson, the teacher made him really relaxed and confident when he had been feeling nervous. The equipment they had was really good and the portal for feedback on his progress is brilliant! Thank you!
2025年8月28日
Better - Newquay Leisure World からの回答
Hi Archie
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Newquay liesure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Handy location and facility
Went for a swim as a regular visitor and subscriber. There is rarely much difference in my visits, sometimes the pool is busy and other times quiet. Staff are usually cheerful and helpful but also occasionally in short supply. The changing rooms are prone to becoming very wet and need attention at least every hour to remove the pools of water that form when lots of people are using the centre.
2025年7月28日
Better - Newquay Leisure World からの回答
Hi Paul,
Thank you for your continued support as a regular visitor and subscriber — we truly appreciate your loyalty. We're glad to hear you've generally had positive experiences with our team and facilities.
We do acknowledge your concerns about staffing levels and the condition of the changing rooms during busy periods. Maintaining a clean and safe environment is a top priority, and your feedback helps us identify where we can improve. We'll be reviewing our cleaning schedules and staffing to ensure we’re better equipped to manage peak times.
If you ever have specific concerns during your visit, please don’t hesitate to speak to a member of our team — we're always here to help.
Thanks again for taking the time to share your thoughts.
Kind regards,
Charmaine
Started aqua aerobic classes great
Started aqua aerobic classes and lane swimming really enjoyed it.
2025年6月18日
Better - Newquay Leisure World からの回答
Hi Julie
Thank you for your review.
It is great to see you are enjoying the swimming pool and aqua fitness classes at the Newquay Leisure World.
We hope you enjoy using the other facilities available and thank you for choosing Better.
Kind Regards
Amir
Great facilities
Great new gym, clean pool and changing rooms, good soft play and trampoline centre. I have often brought groups to enjoy the pool or trampoline park, and the staff have always been very friendly and helpful.
2025年3月28日
自発的なレビュー
Better - Newquay Leisure World からの回答
Hi Wave
Thank you for your review.
We are pleased to hear you're enjoying the facilities at Newquay Leisure World, from the pool and changing rooms to the soft play and trampoline centre.
It’s great to know that your group visits have been positive and that our team has made you feel welcome. We’ll be sure to pass on your feedback to them.
Pool and changing areas are clean
Pool and changing areas are clean, staff are friendly. Gym is good.
2025年5月16日
Better - Newquay Leisure World からの回答
Hi Mrs Mm
Thank you for your review.
We are very pleased to see you are having a great experience at the Newquay Leisure World and have had the opportunity to meet the centre staff.
We hope you continue to enjoy the facilities and that the centre remains clean!
Kind Regards
Amir
I attend the Leisure Centre in Newquay
I attend the Leisure Centre in Newquay
Personnel are friendly, place is very complete, however it is very run down, most doors at the pool changing rooms are broken, toilets at the gym are always broken. Is sad to see a place with so much potential being destroyed by the locals, lack of education and respect for their own stuff.
2025年2月18日
Better - Newquay Leisure World からの回答
Hi Olga,
Thank you for your feedback.
We truly appreciate your comments about our friendly staff and the overall facilities. We're sorry to hear about the maintenance issues you've encountered, and we completely understand your frustration. We’re actively working to address these concerns, and your feedback helps us prioritise improvements. We hope you’ll continue to visit and enjoy the facilities as we work on enhancing the experience for everyone.
Thanks for bringing this to our attention!
Kind regards,
Charmaine
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