The pool is great, love how they can raise and lower the floor to suite the session available. Gym is well equipped and not over crowded like some places. Staff have been super helpful with an queries... もっと見る
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所在地
所在地を変更Bryn Celyn Road, CF23 5HW Pentwyn, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The app isn’t user friendly! My daughter went for induction Monday in Pentwyn and the bar code was scanned. She now can’t book another gym session as it says she needs to do an induction! So frustrat... もっと見る
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Once I started with 2 different days trying out with zumba class, tai chi class, swimming pool,equipments and pickle ball.. I knew that I "can't take my eyes off" this center!!! So I signed up as 1 mo... もっと見る
企業が回答しました
The gyms there are decent, They could have a water Drinking facility there, They do need a redesign on the website so i could click all the days I want and submit at the end without going to the homep... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Bryn Celyn Road, CF23 5HW, Pentwyn, 英国
3.6
まあまあ
10件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The app isn’t user friendly
The app isn’t user friendly! My daughter went for induction Monday in Pentwyn and the bar code was scanned. She now can’t book another gym session as it says she needs to do an induction! So frustrating!
Also, why isn’t the centre open on Sundays? That’s when most people want to use it.
2026年10月14日
Better - Pentwyn Leisure Centre からの回答
Good morning Paula,
Thank you for your feedback!
We’re sorry your daughter has had trouble booking sessions after completing her induction at Pentwyn.
We understand how frustrating this is! We also appreciate your comments about Sunday opening hours and recognise how valuable weekend access is for our customers.
Thank you for sharing your concerns and helping us identify where we can improve.
Kind regards,
Ellis
Great facility
The pool is great, love how they can raise and lower the floor to suite the session available. Gym is well equipped and not over crowded like some places. Staff have been super helpful with an queries had sp far.
2026年10月5日
Better - Pentwyn Leisure Centre からの回答
Hi Katie,
Thank you for your wonderful review!
It's amazing to hear that you're loving our pool and gym spaces, particularly the adjustable pool floor that accommodates many of our aquatic activities.
We're also thrilled that you find the gym well-equipped and comfortable to use.
It’s especially lovely to hear that our team has been so helpful with your queries, and we'll be sure to pass on your kind words to them.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Better - Pentwyn Leisure Centre からの回答
Good morning Jaime,
Thank you for your delightful review,
We appreciate your kind words, and hope to welcome you back again soon!
Warm regards,
Ellis
Just checked out the new pool & was…
Just checked out the new pool & was really impressed, was going to join until I heard the changing rooms are mixed .
Has a Woman really not into this & apparently for swimming lessons to make it easier . Zero privacy for a woman a real put off . And for me Safeguarding issues there .
2026年9月22日
自発的なレビュー
Better - Pentwyn Leisure Centre からの回答
Hi Clair,
Thank you for your review!
We're thrilled that you're loving our new pool facilities at Pentwyn Leisure Centre.
We're saddened to hear about the issues you had with our mixed poolside changing village, and appreciate the feedback you've provided.
We'll be sure to share this with the wider team.
Thank you again for your review!
Warm Regards,
Kaisha
Better - Pentwyn Leisure Centre からの回答
Hi Morgan,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Pentwyn Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Once I started with 2 different days try out…
Once I started with 2 different days trying out with zumba class, tai chi class, swimming pool,equipments and pickle ball.. I knew that I "can't take my eyes off" this center!!! So I signed up as 1 month membership on the 3rd day. Reasons is so simple, it facilitated with what I needed and what I am expected... on top of all I feel like somebody being spoiled with smiling faces, friendly staffs with helping hands such as Harley suggested how to prioritize activities schedule that I can fully occupied with my limited available timetable for staying in Cardiff from 7th to 25th of August. The best of all is the pickle ball drop in hours I can have the paddle from center and players to play with. Lots of competitive laughters too !!! Love the zumba instructor's friendly and knowledgeable class. Clean enviorment of swimming pool and changeroom making me want to swim everyday! Shout out to the manager of this center that building up a great team of staff that makes me feel no pressure to excercise / workout... not being as a couch potato!!! Definitely I will say highly recommend this facility to people living within this community. I will be back!!! Last but not least... I met new friend Amanda in the center, we just talk and talk like long time lost school friends! Love tge Unicorn get together...treasure our moments lol
2026年8月6日
Better - Pentwyn Leisure Centre からの回答
Hi Doris,
Thank you very much for your 5-star review.
What a time you had at Pentwyn, you certainly made exercise sound fun, and we are extremely pleased to hear your comments on the centre and staff.
Thank you very much indeed, we will pass this on to the centre.
Kind regards,
Shirley
With the renovation and improvements…
With the renovation and improvements this is a great facility
2026年8月19日
Better - Pentwyn Leisure Centre からの回答
Hi Miles,
Thank you for your 5-star review!
We're delighted to hear that you're enjoying the recent renovations and improvements at Pentwyn Leisure Centre. It's wonderful to know that the upgrades have had such a positive impact on your experience and that you're finding the centre to be a great facility.
Thank you for taking the time to share your feedback. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Better - Pentwyn Leisure Centre からの回答
Hi Mrs Kendra,
Thank you for your review!
We're deeply sorry to hear about the issues you've experienced with our opening hours and the signage around our changing room space.
We're more than happy to share your comments with the wider team for further review.
Thank you for your review!
Warm Regards,
Kaisha
Not bad gym
The gyms there are decent, They could have a water Drinking facility there, They do need a redesign on the website so i could click all the days I want and submit at the end without going to the homepage and doing it all again, Good equipment and good quality, Nice little boxing bag in corner and yoga area. Overall not bad but those little details would make the place alot better
2025年9月7日
Better - Pentwyn Leisure Centre からの回答
Hello Danial,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Pentwyn leisure centre. Please be advices that if you are finding it difficult on our website to book on. You can download our BETTER UK app. This will give easier access to book on to activities.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre in regards to the water fountian.
Warm Regards
Aaiasa
Better - Pentwyn Leisure Centre からの回答
HI Olanrewaju
Thank you for your review.
It is great to see the staff at the Pentwyn Leisure Centre have been able to provide good customer service.
We hope you enjoy your time with us and please do not hesitate to speak to the staff if you have any further enquiries.
Kind Regards
Amir
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